I cannot make purchases with my account
I cannot make purchases with my iTunes account
If you are getting a message to contact iTunes Support :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
Similar Messages
-
IPhone 5S cannot make purchase with App Store (login issue)
Ok - I am rather irritated. I tried to purchase a 99 cent app, and upon tapping the purchase button, the App Store insisted that I enter my Apple ID password (what happened to using your fingerprint, which worked when I bought the phone?). Ok - so I enter the correct password.
I am then confronted with another window that states that I need to confirm my ID - and it has me enter my password again - then says I need to answer two security questions... which I did. It tells me I did not answer one or both correctly and to try again. I again entered what I absolutely KNOW is the correct info - and it repeatedly gave the same message... until it finally said I would be locked out from making any further purchases, and to contact customer support.
Funny - I can log in using iTunes on my MacBook Pro and am having no issues whatsoever with that. I can view my account, make purchases, etc.
So what gives?I have no idea what the deal is - but I somehow "fixed" this... I manually logged in to my apple ID on my MacBook Pro, went to the security section and confirmed my security question answers (I had them right, just as I thought). Closed out that page, went back to my iPhone and simply tapped the "go" button again (same answers, same questions) - and it logged in just fine...
Must have been an App Store glitch... -
I cannot make purchases, as well as it says my computer is not authorized to make purchases
Open iTunes, select Authorize this computer from the Store menu.
You may be able to recover from your iPod Touch with a third-party utility such as Phone to PC. -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
My ex-boyfriend stole my email address and credit card information to make purchases with Apple and now my Apple ID has a balance. Is there any way I can retract the purchases so I don't have to pay for his theft? I had no idea he had done this until I tried to sign in to the ITunes store and found all his information and a whole bunch of song purchases. I had to go to my email and reset everything. I only have a 2.10 balance due to him, but I just want to find out if there is a way to erase it because of this circumstance.
You need to immediately pull credit reports to see what else he has done. Then "freeze" the credit report at all three agencies. That way even you need to lift the freeze to add credit cards or other credit items to your SSN.
-
I forgot my sucruity questions so I cannot make purchases I pressed the button that said "click here if you have forgotten your sucruity questions" and it took me to the apple website I followed the steps and then it said "do you want to send the sucurity questions to k******@charter.net (exactly that including the ****) and I didn't know what to do so I pressed send but that is not my email so I did not get the questions. How do I change the k*******@charter.net to my email?
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security -
This is stupid. Since iTunes 12 came out I cannot open the P.O.S. software on my computer (Windows 7 64-bit). I have uninstalled the correct way, was told that my iTunes library was corrupted and to recreate it, which I did. Then I was told to downgrade my iTunes to an older version. Guess what? I can't because my library was created with a newer version. I cannot make changes to my account because I cannot sign in to iTunes since it won't stay up long enough.
Anyone have any luck fixing this crap program??
<Re-Titled by Host>As I said, some items cannot be purchased with an existing credit on an account no matter how much it is. It can only be purchased with a charge to a credit card.
-
Unable to make purchases with my new Mac in iTunes Store.
I am unable to make purchases with my new Mac in iTunes Store.
I can buy with my iPhone or my company lap-top (Windows) without any problems. Only with my brand new MacBook Pro it is impossible.
When I try to authorize my Mac, sure dialog window appears and I give my ID and password. Then I get error message: "There was an error storing your authorization information on this computer. The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." The same message I get, when I try to deauthorize.
If I try to buy anything (pushing button "Buy"), then I get following error message:
"iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads".
But I have such a permission!!! I can see it!!!
I have even made so, that "everyone" and "staff" also have permission "read and write" in folder iTunes and all subfolders.! :))
When I ask for "available downloads" immediately I get the same answer: " iTunes couldn`t download your purchase. You don`t have write access for your iTunes Media folder or a folder within it. Change permissions (in the Finder) and then choose Store--Check for available downloads"
I have done:
1. I have used the Terminal to correct the permissions (in Finder it looked correct anyway). - NO Result.
2. With Disk Utility I have verified and repaired Disk permissions. (There were approx. 10-12 incorrect values and 3 of them concerned iTunes and other - Jawa ). - NO Result.
3. I have moved all iTunes files in Thrash and installed iTunes again (previously downloaded from App Store ). - No Result.
4. I have verified Disk permissions with Disk Utility again. There was nothing wrong, but in spite of this I have pushed the button "Repair Disc Permissions". - NO Result.
5. New installation of iTunes again. - No Result.
Can it be, that the reason of a problem are not correct transferred data from my old MacBook?with my new Mac
You have a warranty. Take advantage of it! Call tech support or call the iTunes store. -
This Mac cannot make connection with iCloud ...
HELLO.
The moment I start/open Mail, Mail shows a message (translated from Dutch):
"This Mac cannot make connection with iCloud because of a problem with <my-account>@mac.com. Open iCloud-preferences to solve this problem."
And it shows 2 buttons: [Later] and [iCloud-preferences].
Pushing [Later] results in the same message (this is a loop).
Pushing [iCloud-preferences] results in the opening of "System-preferences" ... but I cannot find what is wrong.
Because the message comes again and again it is not possible to write and/or read a e-mailmessage.
I can open <www.icloud.com> and I can send messages with <www.icloud.com>. My Mac syncs also addresses, notes, etc.. without problems ... so my accountname and password are correct.
Please: tell me what I have to do.
John, The Netherlands.HELLO AGAIN.
The problem with the popup-message "This Mac cannot ..." still exists.
The anoying thing is that I cannot do anything with Mail ... the popup-message appears again and again.
I've read all the advises and followed them ...
Systempreferences / InternetAccounts: I cannot remove my iCloud-account (** [MESSAGE] **)
Systempreferences / iCloud: I cannot remove the "V" off Mail
Systempreferences / iCloud: I cannot log out (** [MESSAGE] **).
My username (ending at @mac.com) is correct.
My password (XXXXX) is correct.
I can access iCloud.com (Mail, Addresses, ...).
I can access this support-pages.
My iPhone recieves and sends messages.
The [** MESSAGE **] is (translated from Dutch): 'Your iCloud-account cannot be removed. Mail cannot remove <account>@icloud.com. Start Mail again en logout again at iCloud."
Question. Makes it any difference that I use accountnames ending on "mac.com", "me.com" and/or "icloud.com"?
Please ... tell me what I have to do!
John, The Netherlands. -
How to access an old account to update apps purchased with that account?
How to access an old account to update apps purchased with that account?
I cannot update purchased apps in iphone/itunes because I cannot enter the password for the old account. It does not exist anymore anyway.Restore from your backup of old computer.
You can redownload past purchases.
-> iTunes: Download past purchases
FYI: Lab top is a roof over a science room.
A laptop is a computer that sets on top of your lap... -
I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?
Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
You don't see the link to send a reset email, which means you don't have a rescue address.
You see the link to send a reset email, but you don't have access to email at the rescue address. -
I cannot make purchases on iPad. I've the updated the card info and it works fine on my cell phone but not on my iPad. Suggestions?
I'm having the same issue - contacted Itunes support - fixes the problem for a day then can not make in app purchases. The support people(& I've spoken to numerous people) say its a glitch on their end and the Engineers are looking into it. That was 3 days ago and no word - I was told to expect an e-mail from them within 24-48 hours. I have had to now go out and by Itunes cards just to make in app purchases. Originally they told me it was my credit card - changed cards and no difference, then I contacted my credit card company(s) and was told no issues with my card(s) - all up to date. Its quite frustrating dealing with these folks with no resolution.
-
I can't make purchase with appstore
I can't make purchase with appstore by my visa debit card but my account was debited 1$ , If that money to authorize my card i want to know is how long time my card can transactions ?
Apart from the $1 temporary store holding charge what happens when you try to buy something ? Are you getting any error messages ?
The $1 will be charged each time that you add/change your card details, it's to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
other people to make purchases with apple id. $ 200 was made from my shop. but I would like to appeal to you to help me please.
You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
Why I cannot make purchase from third-party app
Why I cannot make purchase from third-party app
Have you asked at their support page.
http://support.mobage.com/kbarticle?id=kA0C00000008UXy&lang=en_US
Maybe you are looking for
-
Ipod shut off and wont turn on or charge
i was driving in my car with my ipod 1st gen ipod nano plugged into the casset adapter and it just turned off. i came home and when i plug it into the wall or my laptop... nothing happens... help
-
Please help
-
The icon for attachments in my email inbox have disappeared
When I look at my inbox (or any other folder), I can see the icon if I have responded to a message or forwarded a message, but not the icon that the message contained an attachment. That icon was very helpful; how can I get it back? Thank you, Jean
-
Only had phone for 3 weeks and yesterday is first time I tried to use Google maps to navigate. I had strong signal but phone kept telling me GPS signal lost. Navigation may work for a few minutes then quit, or may not find Me at all. I have done r
-
OPEN ORDER documents need to be closed.
Hi All, I need to calulate the Open PO documents. The Open PO document older than 6 months needs to be treated as open and if the PO is satisfy the below requirement then it will consider as close. Deletion indicator set or GR Delive