I cannot uninstall or use quicktime.

whenever I try to use it, "it encounters a problem and has to close". When I try to uninstall quick time it displays the message "a fatal error occurred during installation. iTunes also used to display the "encountered a problem and has to close" message everytime I tried to play a song etc however it uninstalled fine.

whenever I try to use it, "it encounters a problem and has to close". When I try to uninstall quick time it displays the message "a fatal error occurred during installation.
I think we'd better see if some other application (other than QuickTime itself) has dropped old QuickTime componentry in the system files on the PC. (If there's a version mismatch between the old componentry and the "QuickTime proper" componentry, that can create those symptoms.)
So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view options on the PC.
1. Open My Computer from the desktop or Start menu.
2. In the Tools menu, click Folder Options.
3. Click the View tab.
4. In the "Advanced settings" pane under "Hidden files and folders" make sure that the "Show hidden files and folders" option is selected, and the "Hide extensions for known file types" option is unchecked.
5. Click OK.
Now in My Computer, open your C drive.
Open the "Windows" folder.
Open the "system32" folder.
What files and/or folders can you see in there with QuickTime in the file/folder name? (In a standard installation of QuickTime, you should see precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

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i cannot uninstall mozilla foxfire by going to control panel in windows xp and removing foxfire

One option is just to download the file with the new version from Apple's website through your browser, open up that file, and let it fix the error on its own as it is installing the new version over your old verison.
http://www.apple.com/itunes/download/

HT1925 I cannot uninstall Bonjour and Quicktime so I can do a complete reinstall of iTunes. I get an error message stating that both are older versions and to contact technical support. I am running Windows XP Professional Service Pack 3.

I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Getting help is next to impossible. I cannot uninstall or use anything because I didn't remember my password. Set a new password and still cannot uninstall to reinstall so that I can move on. Adobe is the most user-unfriendly application I have ever en

I don't want a discussion
I want help

My guess (sorry if it's wrong, not much to go on)
It sounds as if you are being asked for your system password, the one you chose when you first switched on your computer. But perhaps you are mixing this up with your Adobe password. Easily done, but stop doing that and put in the right password.

Cannot uninstall or repair

I cannot uninstall or repair quicktime. Have tried many things. Always get error message:
C\ProgramData\Apple Computer\InstallerCache\Quicktime 7.70.80.34\Get Last Error: 5
Any help would be greatly appreciated.

Hi,
Before going further, we can check whether this was caused by software restriction policy. To check out, we can go to Control Panel->Administrative
Tools ->Local Security Settings-> Software Restriction Policies.
Besides, this issue can be caused by corrupted registry keys. In this case, we can click
Run button in the following page to fix it.
Fix problems that programs cannot be installed or uninstalled
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Best regards,
Frank Shen

How do i unistall quicktime if i keep getting the installer note of: the feature you are trying to use on a network resource that is unavailable. i cannot find Quick Time.msi file anywhere. so i cannot uninstall or re install quick time

the feature you are trying to use on a network resource that is unavailable. i cannot find Quick Time.msi file anywhere. so i cannot uninstall or re install quick time
any suggestions please??????

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing QuickTime again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.

I cannot install iTunes 10.5. Problem is that there are rest of installations. I uninstalled all iTunes, Quicktime, Bonjour, Apples components, but problem goes on. I run WIN XP SP 3 32 BITS. I accept ideas to solve, thanks.

A bit of repetition, mainly for the benefit of anyone else with the same issue. In your case the "for older video cards" version might be worth a try.
When cleaning folders you need to check both the Program Files and Program Files (x86) folders, which you may well have done but didn't mention in the detail above.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if Apple Mobile Device Support won't install normally.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Cannot find/use quicktime

I've tried to install the newest version of quicktime to my computer but when I run the installation wizzard it says that a newer version of quicktime already exists. The problem is that I cannot find (or use) any version of quicktime on my computer. Also, when I go to the quicktime tab on the apple website I get a popup window that says plugin does not exist. I'm not very computer savvy, so I really need help.
I think the quicktime problem is also why I cannot run itunes (I get a message that says "itunes encountered a problem and must close" every time I try to open it). I've uninstalled and reinstalled these things so many times... I'm out of ideas.
Windows XP

i reckon you've diagnosed the itunes problem correctly.
let's try this first with the QuickTime issue.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

Cannot uninstall Quicktime 7.02!!!

Hi,
I cannot uninstall QuickTime 7.02 from my computer. As a result, I cannot access my itunes, because version 6.0 requires QT 7.03!!
Please help!!
Without music!!

QuickTime is a "System" component and it installs hundreds of parts all over the OS.
Safest method to revert to an earlier version is to "Archive and Install" from your original Leopard DVD and then use Software Update to stop just short of 7.6.4.

I cannot uninstall or install itunes. error is 'trying to use on a network resource that is unavailable'. I cannot find a pth to any folders containning installation package itunes.msi. Unable to download itunes since 2 updates ago and crashed com

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Can anyone assist me? Thank you so much

Should the advice above not fix things for you...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
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HT1926 When Installing new version error is quicktime cannot uninstall old version

When trying to install new version of Quicktime, I get a error message that quicktime cannot uninstall old version. This also affects Itunes to work. Get Message Itunes has encountered a problem and needs to close. I think not having quicktime working affects my Itunes from launching.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

Missing QuickTime.msi file - cannot uninstall or update itunes or quicktime

Using Windows 7, 64 bit.
Got message that new versions of itunes and quicktime available. Downloaded and ran the files.' Installation failed, cannot find network path ...'. Also, 'quicktime.msi is missing'. Couldn't find the latter anywhere. Cannot uninstall either app for same reason.
Any ideas?
Many thanks.

I got the same problem a couple of days ago with error message "The feature you are trying to use is on a Network resource that is unavailable. Click on OK to try again or enter an alternative path....." I have spent ages trying to seek a solution including the option of Removing & Re-installing iTunes, Quicktime as given in
http://support.apple.com/kb/HT1925
I have done this 3 times but still end up in failure so far - I hope somebody else can help

I cannot uninstall itunes version 10.7.0.21 from my laptop use of that I also cannot install the new update.

I cannot uninstall iTunes version 10.7.0.21 from my laptop (windows 7), therefore I cannot install the new iTunes version....!
Every time I try to do it, a "message" from the windows installer pops up saying "The feature you are trying to use is on a network resource that is unavailable", I try to find the installation package "iTunes.msi" but I can never find it either...!
The funny part is, I can still use this version, but I would like the have the update, which can make my computer much faster than now!
Can someone help me out??

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
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I cannot get iTunes or QuickTime to install. I receive an "access denied" error even after uninstalling both completely.

I cannot get iTunes to install on my Windows 7 PC. I have uninstalled iTunes and QuickTime completely, and downloaded the newest versions. On installation, I receive an "access denied" error for both. I am on an administrator account, run as administrator, deleted my temp folder, everything. I cannot get either to install. Any suggestions? Very frustrating.

I am am seeing exactly the same scenario being played out as phitzdisco, on a Dell running Windows 7, and normally a very stable install at that. Steps followed
Uninstalled all the software correctly, following instructions, in the Program & program(x86) folders
Rebooted
Cleaned out the \appdata\local\temp directory
Download the latest iTunes
Run as user and a second time through after repeating the steps above as administrator
Three "Access is Denied" messages in the install
Log file iTunes64SetupD2C.log shows
     fdintCLOSE_FILE_INFO
        file name in cabinet = Bonjour64.msi
     fdintCOPY_FILE
       file name in cabinet = SetupAdmin.exe
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     fdintCLOSE_FILE_INFO
        file name in cabinet = SetupAdmin.exe
Executing: "C:\Windows\system32\msiexec.exe" /i "C:\Users\Paul\AppData\Local\Temp\IXP322.TMP\iTunes64.msi" INSTALL_SUPPORT_PACKAGES=1
Returning: 1603
In the SetupAdmin1B84.log we see
MessageType: INSTALLMESSAGE_ACTIONSTART
Message: Action 09:05:24: AllocateRegistrySpace. Allocating registry space
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Action start 09:05:24: AllocateRegistrySpace.
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Action ended 09:05:24: AllocateRegistrySpace. Return value 1.
Returning:   1L
MessageType: INSTALLMESSAGE_ACTIONSTART
Message: Action 09:05:24: ProcessComponents. Updating component registration
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Action start 09:05:24: ProcessComponents.
Returning:   1L
MessageType: INSTALLMESSAGE_ERROR
Message: Access is denied.
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Action ended 09:05:33: ProcessComponents. Return value 3.
Returning:   1L
MessageType: INSTALLMESSAGE_COMMONDATA
Message: Message type: 2, Argument: 0
Returning:   1L
MessageType: INSTALLMESSAGE_COMMONDATA
Message: Message type: 2, Argument: 1
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Action ended 09:05:33: INSTALL. Return value 3.
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Property(S): UpgradeCode = {529316F8-601C-48AB-BAF6-D9E09938D8D3}
Returning:   1L
MessageType: INSTALLMESSAGE_INFO
Message: Property(S): INSTALLDIR = C:\Program Files (x86)\Common Files\Apple\Apple Application Support\
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I hope this can potential help us both find the issue

Cannot uninstall quicktime,or repair it

hi can anyone help. i tried to get rid of quicktime player on my pc, its starts to unimstall but then a message comes up{ fatel error during installation}, same if i try to repair it,helppppp

+so if i install a win avi converter,storm codec etc i will be able to remove quicktime then rienstall it!!!+
Other way around. Folks report not being able to uninstall or reinstall QuickTime (and typically get your error message) after having installed one of those packages. So the first thing we try is uninstalling those other pacakages (if they are present) to see if we can get QuickTime to uninstall or reinstall.

I cannot uninstall or use quicktime.

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