I did buy the photography plan they charge on my credit card end i still running the try trial?

i need help!
i didn't get any e-mail about my purchase, they charge on my credit card end i still have the try trail in my Mac.

Shelsea if you are unable to activate your applications it is likely due to a connection error.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve this error.

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