I don't get reset security question email
Hi . I forgot my security question when i want to reset it i dont get any email about it.
What can i do ? I need to have my security qustion in order to feel that its safe.
Good question, I don't feel safe for about a month now. Usually Apple is way more responsive then that.
I would advise you guys leave feedback at apple.com/feedback. I left mine about 2 weeks ago.
Similar Messages
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I don't receive reset security questions email from iTunes
i don't receive reset security questions email from iTunes and i cant buy anything until i can
It will not go to your regular email address.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Need to send my back up email a reset security questions email but the option does not show when I click on password and security
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97456) -
Reset security questions email
Hello! I've recently tried to change my Apple ID password but I was unable to because I forgot my security question answers. I had clicked on the "Send reset security info email" button and have waited for quite a while now for the email. I use Gmail. Please help! I would like to know if others are experiencing the same issue. Thank you.
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106420) -
how to reset security questons
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
It says the email sent to reset the security questions, but the email doesn't show up when looked for in the email address to which it was sent. Is there another way that i can reset the security questions or just change the email to which it is sent?
If it's not in the spam filter and you can't correctly answer two of the questions, you need to contact Apple.
(77346) -
I'm not getting reset security question e-mail from apple
I try to reset my security question. Not getting any mail.
Mail is verified.
With other actions in my account mail arrives normal, for example if I change my phone number.You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92438) -
HT201363 "Incorrect" instruction re: resetting Security Questions?
Just called Apple Technical Support phone line and it seems that the instruction for subheading "If you have one security question and you know your Apple ID password" under "What should I do if I don't remember the answers to my Apple ID security questions?" on page http://support.apple.com/kb/HT5665 is incorrect. The instruction "sign in to My Apple ID and select the Password and Security tab to reset your security question." seems to imply that the user should be able to reset his/her security questions if he/she remembers the correct answer to one of his/her security questions and has his/her password, but there is no link on the given page to reset your security questions, and the Apple representative with whom I just spoke said that a phone call is necessary in such a scenario.
Hello Adepage
The only way that it is done is through the web browser and you would also need to have a rescue email address setup to send the reset security questions email. If you do not have access to that then you would need to contact the iTunes Store.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Regards,
-Norm G. -
I don't get reset email my security question. HELP
I don't get reset email my security question, because my main e-mail address is wrong, and i don't change it. HELPWron
You won't be able to change your rescue email address until you can answer your questions (the reset link will show your rescue email address, not your account's primary email addree), you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
This advice given above to reset security questions is useless, as I don't get the option to send an email to my rescue address (which is verified) to reset my security questions.
Any suggestions fellow mac users?You are sure that you have a rescue email address, and not an alternate email address ? They are different addressess and settings.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply -
I don't remember my security questions and I'm not in America now. I want to reset resurce email address but I can't have a phone call. Please send information from email, thank you.
<Email Edited by Host>The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
These are user forums. You are not speaking to Apple here. You should not put a valid email address in a forum message. -
I don't remember my security questions,
and I'm trying to get a rescue email,because I don't have one. Help I don't know how to do this.Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 What if you don't receive the email to reset security questions
We haven't received any of our emails to reset security questions what can we do
These are user-to-user forums, you are not talking to Apple here.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I am trying to purchase songs. I am ask 2 security questions. I can't remember answers. I hit the send reset, security questions. I am not getting any response back. I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing.
I have a $15 itunes card tied to this. Any help is appreciated.Hi CDB,
A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
http://support.apple.com/kb/ht5570
Cheers,
GB
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