I fear the worst

Several weeks ago, I started noticing an occasional buzzing noise from the left-front corner of my iBook, which I now suspect is a tell-tale sign of impending hard disk failure. This behavior was shortly followed by the consistent rejection of cds and dvds...literally spitting them right back out.
This afternoon, the whole thing crashed. The only way to get the iBook to restart is by pressing the power button. The screen lights up gray, no apple, goes black, and then this is replaced by the dreaded flashing question mark. After a few minutes, this too disappears and the iBook shuts down.
Clearly, I cannot reboot from any cd/dvd for diagnostic purposes.
Assuming I am a procrastinator who hasn't backed up in a while (true), I fear my iBook data is lost irretrievably lost. Is there some way to transfer the iBook data to my iMac? Y'know, that's probably a stupid question, but since I've been banging my head on the desk for the past few hours, I'm not really thinking clearly. Any suggestions?
Thanks, Steve

staigl:
Welcome to Apple Discussions.
+Assuming I am a procrastinator who hasn't backed up in a while (true), I fear my iBook data is lost irretrievably lost. Is there some way to transfer the iBook data to my iMac?+
Conditional "yes".
If you are able to boot iBook into Firewire Target Disk Mode, and if the iMac supports firewire there is a good chance you can rescue your data.
Here's how:
•Connect both computers via firewire.
•Start up iMac
•Hit power on iBook and immediately after chime hold down "T" key. The firewire symbot should flash on the screen, and in a while the iBook's HDD should then appear on iMac desktop as a firewire disk.
•Backup your Users Folder using either SuperDuper or Carbon Copy Cloner. CCC allows you to backup a single folder if you need to, SD allows you to clone the entire HDD or the Users folder. If you do not have sufficient space on the iMac's HDD you can create a compressed disk image with either of these utilities.
Please do post back with further questions or comments.
Cheers.
cornelius
Message was edited by: cornelius

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Fear the worst. Strange marks on display

Hi,
2005 iMac (PPC) on 10.5.8. When viewing a picture in Preview or iPhoto get this strange column-like hatching effect on screen. Also, occasionally the whole display freaks out and looks like a dog's (cat's?) regurgitated breakfast, until a restart which seems to right things for a while. Afraid the graphics card is heading south, can anyone confirm please? Is it fixable or am I looking at a hole in my wallet? Many thanks for any any advice :-)
Dave

You may have a problem with the video chip.
Here is how to tell...
Shutdown your machine. Hold down the shift key. Poweron. Bootup will be longer.
Wait awhile while you harddrive is being checked.
An article on how to boot into safe mode.
http://support.apple.com/kb/ht1455
Runs OK in safe mode...
Running in Safe mode leaves out some video drivers. Which results in your machine not using advanced video hardware. As luck would have it, you can run the safe mode video drivers in normal mode.
Here is how:
https://discussions.apple.com/message/16057567#16057567
Look through the above thread. See the second page. You don't have to read through the first page. Just go to the part where I try a solution that works.
Summary of G5 problems. Includes instructions on a hardware fix for the brave at heart:
See -Rotten Apple- articles in both of these threads.
https://discussions.apple.com/thread/4023152?tstart=0
https://discussions.apple.com/message/18700825#18700825
Robert

Constant crashes -Fearing the worst

My MacBook (2007) started crashing (shutting down on itself) last night. I'm able to login but no more than 2 minutes after which I get the dialogue 'Are You Sure You Want To Restart You Computer?' Regardless what I click (if I have time to do so), it simply shuts down.
I've tried the following:
-log in as Guest
-disconnected all USB peripherals/cables
-safe boot
-disconnect router
-zapping pram
-re-seated ram sticks (2x1Gb) (also tried one stick at a time and switching them)
-and the big one: Booting from Install Disc!!! (10.6)
All of the above didn't help. The computer simply crashes within 2 minutes of booting up.
It also doesn't recognize my external hard drive with bootable backup.
Am I in trouble? Is there something else I haven't tried?
note: while booting from Install disc I only go as far as being able to go to Disk Utility before the crash. I'm almost tempted to try and continue with the install process.
Thanks much.

In every language possible, I thank you from the bottom of my heart! It has been a bit over two hours and we are still up and running Cory.
If you are ever in Memphis, TN, holler and we will treat you so many ways you're bound to like one of them!
Great ribs from the world famous Rendezvous restaurant!
Seriously, thanks again!

Hp the worst brand ever! Worst support and customer service

I bought the HP envy touchsmart 15-j001tx from Relaince Digital, Mangalore on 1st october 2013.
When i reached home and opened the laptop i noticed a spot in the middle of the screen that was seen even when the laptop was switched off. It resembled some sort of liquid inside the screen. When i turned on the laptop it disappeared after a few minutes so i left it. On 2nd october when i opened the laptop in the morning i saw that the liquid spot had reappeared and it had spread and it was now covering the middle one third of the screen.. I turned on the laptop but this time it didnt disappear.
I tried calling the seller and he told me to call customer care.. I called customer care but since it was gandhi jayanti they werent available. So i called them again on 3rd october and they registered my complaint and asked me to send pics and i did immediately! And they replied saying this damage is not covered under warranty. I called up the dealer again and he said bring it over.. So i headed to mangalore again (from manipal) and when i reached there they tell me that they wont replace the piece but if i take it to hp centre in mangalore they will give me a DOA certificate and then i can get a replacement. So i took it there but they too are dancing around the topic. Now i dont have a laptop and i dont have my 80,000 rupees that i spent trying to get this.
I will fight to get either my money back or a new laptop but to anyone who is reading this... PLEASE keep in mind that HP has the worst customer service ever.. And Reliance digital will sell u faulty pieces and steal your money..
Do not trust these people ever..

Dilip1991, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum (please note as it is the weekend, it may be a couple of days before you are contacted).
KittyK - HP Support Forums Moderator
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
Rules of Participation

Absolutely the WORST customer service!!! Customer disservice is more Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!! Bring back support to the U.S.!

Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!

Hi richmc. I will only deal with the last part of your message.
You say that you want to use Outlook 2007 to collect your mail. That is not a problem, it is just an email client. BT do not supply this email client. Microsoft do.
You cannot expect BT to be able to assist customers with all the different email clients available to use. You can get the server details etc to set it up yourself.
Most ISP's are the same on support issues for things that they do not supply.
BT do have a paid support service if you did want to use it but for things like email setup it should not be needed.
You also say that you have your own domain names. These NEED to be hosted somewhere to be able to use them for email.
I don't believe that BT do hosting anymore(Could be wrong). So you would need to get in touch with a hosting company, someone like Nethosting, 1&1, GoDaddy etc to set up an email hosting account and then set up your email client to your hosting companies email servers.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Skype has by far the worst customer support I've e...

I must say, I've been confronted with the worst of the worst: Comcast, Valve, AT&T but your customer service is a new peak.
It's the most incompetent and unprofessional customer service I've seen in pretty much my whole lifetime.
I had a rather simple issue of my account being compromised and my password changed. So I contacted Customer Service step by step by your FAQ, filled out the form and provided all necessary information. Since that point, I have received 4 mails from 3 different employees (? I'm not even sure if these are human beings or just automated bots), telling me the same thing over and over again, prompting me to fill out the same form that I've already filled out thrice(!) with no results whatsoever. I keep getting the same copy-pasted default text every time.
Do you people just have a network of bots sending a case around while copypasting the same text in it with the variety of putting one made up name from a long list to give the customer the illusion that his case is actually being worked on?
So, customer service obviously has no intentions of helping me recover my account and drags a usual case in bueracracy without any results while treating their customers like complete morons.
I will be looking for an alternative messanger for me and everyone I know and not going to bother making a new account, knowing how things are handled around here.
I guess this is what the illusion of monopoly does to you. Making you treat your customers like utter garbage because they "have no other choice". Way to go, Microsoft.
Edit: I just saw in related posts that other people had the same problem with the same frustration and never got an answer so I just wasted another 10 minutes on absolutely nothing because Skype doesn't care about their customers. I'm actually not surprised, seeing similar things in the industry every day.

I also was talking to Francis F. Who forwarded me to the security team. I also asked if it would make any diffrence instead of being asked the standard 4 questions I got asked many times. She said Yes. Today I saw my mailbox and suddenly saw a skype message from the security team. It had the same 4 questions in it I need to awnser before getting any help...

Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

I have upgrade ios 6 to ios7 on my iphone 5. I do NOT like it. I want to come back to the previosu version. why is it so complicated. Why can I not find the instruction strait from apple? This is the worst possible upgrade ever.

I have upgrade ios 6 to ios7 on my iphone 5. I do NOT like it at all. I want to come back to the previous version. why is it so complicated? Why can I not find the instruction strait from apple? This is the worst possible upgrade ever. It make me think of when ericsson got sold to Sony....drastic PC change.
I would like to have simple instruction on how to downgrade.
It feel like a change that I did not ask for , ok I push the upgrade buttom, but really this is the worst update aver!
HELP!

iPhone User Guide (For iOS 7 Software)Sep 20, 2013 - 23 MB

Verizon service is by far the worst. Customer service no better!

That is my suggestion. Anyone have any corporate verizon management emails? I'd like to share my thoughts to them and here.
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money. I started off with a blackberry curve 8530. The first month of service was ok, not great but ok. I decided I was already locked into my contact so I couldn’t get out and I would just stick with it. The phone itself was terrible, locking up, rebooting by itself, things getting scattered all over the place at random and the worst part is that it would always take 5 minutes to boot and drain my battery completely.
I called and opened up a trouble ticket and I was told from the customer service lady that the phone rebooting itself was very normal and common and more on the blackberry than any other device. Seriously?
After 3 phone calls in one week they sent me out a new phone. Same blackberry and this one was no better. I called back and after doing more tests they tell me that I have to dial *228 every month and if I drive more than 20miles away.
I told the customer service rep that I drive 25miles each way to work and asked if I really have to dial *228 twice a day to get good service and they said yes. Well Verizon, I’m glad I am paying you top dollar for this premium service. What kind of crap is this really? More dropped calls happen and I mean happen daily. The customer service rep informed me to start logging my dropped calls by dialing *** talk or ### talk. So I do just that and log almost every dropped call. Next time I call up they said well you need a minimum of 5 dropped calls a week for us to be able to figure out the problem. Really? I had 4 in one week and that wasn’t good enough for them.
So after more calls I finally get manager approval for them to give me a different phone. I get a refurb Samsung fascinate. While it’s a nice phone and runs 2.1 the software is junk and unstable. Programs have to be force closed, it’s slow and freezes from time to time. And a new problem shows up, sometimes (more so lately than when I first had it) sending out a text message or receiving, it will send or receive 4 of the same messages all at once.
As if this isn’t enough to make anyone mad, the dropped calls still happen ALL the time. I mean 3 in a matter of 5 minutes. I called up Verizon again and they said they can only see 5 this month. When I looked at my phone record I can clearly see at least 10.
Is the service that bad it won’t even connect to a log a dropped call which takes 10 seconds? I told the customer service rep that something needs to be done and a trouble ticket is opened. They say they will call me back in 2 days. A week goes by and I never got a call back so I call them. The ticket was closed and the “solution” was to stand outside and make a phone call and not be in doors. I almost flipped my lid!
As of lately I have called 3/10/11 and got a super nice lady on the phone and she said she insisted she would call me back after 2 days to see how things are going and they will run more tests. Well today is 3/17/11 and I never got a call back so I call Verizon. The first rep told me that someone called me at 2:30pm on 3/13/11 and left a voicemail. I checked my phone records and the only people that called me that day were people in my phone book and nobody called anywhere near 2:30pm. What a liar.
So I get transferred to tech support and go figure he can’t find my ticket. So he has to open a new again and says he will call me back by Saturday.
I have asked for a credit, I have asked to waive the cancellation fee. I just want out. The customer service is by far the worst I have ever experienced and the service is just as bad. What kind of solution is to stand outside and make a phone call? I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
Verizon please do something!!!!!

Gamble97 wrote:
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there...Apple...PLEASE update and give us back the old version of iTunes...

Pull down View > Show Sidebar. This will give you back the same functionality of iTunes 10.x.x.

X240 complaint - the worst customer service/experience I have ever had

Hi All,
I may be having the worst customer experience of my life (hopefully). Here is a summary of my tale:
I am about to enter the final stage of a PhD and start tutoring, so I need a portable laptop.
I believe that Lenovo is a professional company, which will provide quality laptops and good service. I choose them over dell and apple.
February: Buy x240 with 3 year warrenty. 1 month for laptop to arrive. Comes with a Dead pixel near middle of screen.
March: As permitted by my warranty, I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
April: After two new samsung ssds failing (and the third one I bought not having any issues in my desktop) and five installs (and two months wasted) I ring a CSR
I explain I think I may have an issue with the motherboard. He says, send in the laptop and the SSD and we will replace/fix it. I clarify several times that the HD is not the one I recieved with the laptop. He says it is no issue. I get sent a box and send the laptop in.
May: A week later I recieve call from CSR (ALVIN) saying that I will need to pay for new hard drive. He obviously doesn't understand my issue at all. I am unwilling to pay unless they send me back my disk so I can get the refund on it. He says he will get back to me. I say I will take a quote as I want to see if it is reasonable.
After a few days, I call to see what is happening. I am told by ANNE that they will fix my motherboard for free and send me the hard disk back, but charge for the new hard disk put in.
I get a a quote for $484 charging for courier costs and service. No information as to how it relates to the parts
I refuse to accept the quote and send an email explaining the issue, and that I need the laptop back asap as I am leaving the country soon.
I get a message back saying we will send you a new quote. I am also told that they tested the computer and the motherboard is at fault (contradicting what I was told before)
After a week or so I get a new quote for $484. The issue description has changed and they have screwed up the tax charge. No information as to how the charges relates to the parts being replaced, or what I will even get
After some more emails I am getting emails, and they won't even put their name on the email, so that I can see who I am talking to (even when I ask)
'[email protected]'; '[email protected]'; '[email protected]' are my case managers but they are impossible to contact, and not very useful
I find out that I cannot get a rfund on the SSD I sent as it has taken too long for me to claim (I lose $169 that it cost me)
I buy an Macbook pro with applecare to use as my laptop in future.
After a few more emails, I ring a CSR, they tell me that there was a mistake with the last quote and I will get a new one.
Five days later, I call about the issue. I am told that the depot has not got back to them, but that I will get a call the next day and a quote.
I don't get a call or a quote. I ring again and I am told that some other department is handling it, and that I need to wait.
I think it has nearly been a month now that they have had the laptop for now, and I have yet to use myself as it has broken every time I set it up. I am just glad I can afford to buy a different brand of computer, otherwise I would pretty screwed as I need my laptop to travel on the 6th of June.

Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.

2 problems the FIRST DAY of the purchase!!!! Seems to be the worst choice.

After several months of deciding whether to go against my parent's advice, I purchased the macbook. I took it home and right away found a problem. The black plastic or whatever material it is pushes/pops in when it is supposed to be sturdy. There is no support under that specific area like there is everywhere else. I call applecare and they tell me to take it back to the store I JUST bought it from. The store says that since it isn't affecting the actual performance they can't do anything about it. What kind of crap is that. I guess they want their customers to purchase their products unsure if the prodcut will have cosmetic damage. If I wanted something like that I would have purchased my macbook on ebay. So after driving all the way out to the retail store and having nothing done I got over it.
The SECOND DAY my hinge starts squeeking very loudly. I call applecare again. They say they don't know blah blah blah go back to your store. We call the store and they are not sure if they can do anything about it.
I just want a freaking new laptop. I should not have to spend over $1500 on my macbook and have two things wrong with it right away. I want a new computer. They have some of the worst customer service I have ever dealt wtih. I went against everyones bad opinions with Macs and trusted that I was going to get a great prudoct. Now I am a very unhappy young girl. I had my hopes set on this laptop for several months and now they are crushed because Apple does not know how to deliver a decent product.
I am taking my laptop in on Friday for the so called "Genius" to take a look at it. Most likely they will just make up some lame excuses and send me home with the same poorly made laptop.
Does anyone know how to get in touch with some higher management people who can actually do something for me?

Hey,
I know exactly what the "black plastic or whatever" you're talking about. I have the same problem. So....I also went back to the Apple Store I got it from and informed them. Turns out ALL of them are like that. Some of them it's a bit harder but I've actually walked around the Apple store with a rep and pushed the bezel part just beside the LCD in on all the MacBooks...and yes they all do that. The bezel part is actually supposed to come off for them to do repairs if there was a problem with your lcd. There's actually a video on youtube.com of someone taking the whole bezel off quite easily.
As for the squeaking...mine squeaks a little...nothing that I can't stand. It a very minor problem..I'm thinking it'll go away once I open and close the laptop enough times.
The reason I took my macbook back in the first place was b/c my 'num lock F5' key led doesn't turn on. It's a very minor problem...I'm debating if it's worth the hassle to go all the way back to the store and not have my macbook for two days.

THE WORST experience on a upgrade EVER..Will tell EVERYONE I CAN

To Whom this may concern:
To Start I got my Sunday Paper and there is an ad in the paper to upgrade your I Phone to and I Phone5 S for $1.00.
I know this is usually too good to be true and there is always hidden fine print were they extend your contract or you still have to pay more than a $1.00
Well I decided to look online at bestbuy.com and see if I could do it on line. And for ATT you cannot you must go in the store. That was fine with me I would just go by there. I did see online that you could see if your phone could upgrade.
So I entered my number, zip code, and last four of social.
It said congratulations you are eligible for a early upgrade with a 2 year extension.
No problem I do not mind extending my contract for 2 years. SO then I said I still better call the store and ask them for sure if there were no hidden fees. So I did, she said yep, as long as I traded in my I Phone 5 and I was up for the upgrade I could exchange my phone and extend 2 years and I would just pay the 1.00 plus I had to pay taxes. NO Problem...
Great, so I ask my boss, can I take off early he said yes, but again I called again I did not want to go up there if they did not have any phones in stock, she said yes they have them. I said thank you I was on my way.
The BEST Buy mobile in our mall is where I went. I went inside and told them my story so far, and they again said no problem. He took my phone, the woman that I spoke too on the phone asked what color iphone5s I wanted I told her I did not mind because I was going to get a charger too.
She went and got me the gold one.. No problem. He takes off my phone case and screen protector, and says mine is in perfect condition. He starts moving my information from my phone to the new phone. He asks for my information and I give him my drivers license. He then says go look at the new cases and pick one out..
He the calls be back over and says great news the upgrade is 149 and my phone is 199. So I have a 50 credit. WOW I was excited.
I didn't find a phone case that I liked so he said no problem he would give me a gift card for the difference. WOW this Great.
GREAT customer service.. So now it is time for me to come over and sign. I sign the first form and he tells me I would get copies of it all when we were done.
The manager comes over and says, great you are getting a new phone.. I said yes I am pretty happy. BUT.. Then this happens.
He looks down and tells the representative, this woman is not up for a upgrade she must be 300 for the phone.. I AM LIKE WHAT.. are you serious.. but is done. we are ready to go...
the apologized over and over.. but I was not going to get the phone.
I was so frustrated.. He said the word, "early" upgrade mean half off, and "complete" upgrade means $1.00. NO one ever told me that.. I even called to confirm, TWICE...
He then tries to give me back my phone, and I said where is my screen protector, "oh that's in the trash I already took it off" well go get it..
He then spends about 20 mins trying to put the screen protector on, and it is too beat up I guess.
So then someone recommends that they get an old I phone 4 case out of the back room and they can use scissors and put it on my phone.. Now they are cutting an old cover and 20 more mins goes by and they cannot get it to work..
I am like.. I have to a screen cover for my phone. So now she says.. I guess we can use our gift card that our branch got. And we can just buy you one. OH MY GOSH.. are you serious. I am so mad at this point.. you have got to be Kidding me... THIS IS INSANE....
SO yes these two employees go and use their store gift card they had gotten and went and bought me a cover. THIS IS NUTS...
I am beyond upset. I will be telling everyone I know and all of FACEBOOK too of all the things that went on today. I cannot believe this. I just wanted an upgrade on my phone that I was told twice I would get.. Instead I had the worst experience I have ever had in my life with customer service and policy. And working in retail myself, there was no, lets help the customer. Terrible. I expect some kind of response from all of this.
Burning up MAD>
BH

Hello BH,
Wow! It’s disheartening to read that we were unable to assist you in taking advantage of our current iPhone 5s promotion. I’m due for an upgrade myself and if the price changed mid-transaction on me, I certainly wouldn’t be happy about it either. I’m sure that this was a frustrating experience, especially as it started out so smoothly. Upgrading a phone should be a fun experience, and I’m sorry to hear that this wasn’t the case.
I’m glad to know we were able to transfer you back to your original iPhone 5 and provide a new cover as the previous one was out of commission. Regardless, I’m sure that this wasn’t something you were expecting as it sounds like you were close to signing the paperwork necessary to complete the upgrade.
Concerned, I pulled up our current promotion listed on our website. After my preliminary investigation, I’ve found a reason that may explain why your phone was deemed ineligible for this promotion. According to our promotion’s offer details, a customer must be eligible for a new 2-year agreement. With early upgrades, a new 2-year contract isn’t always required. Also, your carrier may have additional requirements, meaning that your specific plan with them may have prohibited your phone from this promotion.
Having said this, I want to investigate this further and have sent you a private message which you may view by logging into the forum and clicking on the envelope icon in the upper-right corner.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

HT1766 I lost my IPhone 4S this morning and want to increase my cloud storage so I can back it up when it finds a signal and then remotely erase it...I'm assuming the worst that whoever finds is will not callme or want to return the phone

I lost my IPhone 4S this morning and want to increase my cloud storage so I can back it up when it finds a signal and then remotely erase it...I'm assuming the worst that whoever finds is will not call me or want to return the phone. I went to icloud but it only govers me options to increase storage from my iPhone or a synced computer (mac or PC).

If the phone is offline there is no way to track it or send a message to it. You can place it in lost mode to lock it and send it a message (see http://help.apple.com/icloud/#/mmfc0f0165), but this will not take place until the phone goes back online, if it ever does. If it does, you will get an email informing you.
You might want to read this: http://support.apple.com/kb/HT5668.

Facetime is supposed to come with Mac OSX 10.9.1 right? It won't open until I sign in with Apple ID, it still won't open after signing in and the worst part, it doesn't recognise my Apple ID and asks me to sign in again and again...

Facetime is supposed to come with Mac OSX 10.9.1 right? It suddenlt requires me to sign in with Apple ID. So I did and it still won't open. The worst part is that it doesn't even recognize my Apple ID no matter how many times I try fill it out again and again. I've seen this happen when I first bought the Imac last year, it was fixed by replacing the host file (with some help from the community here). I did the same thing again, it didn't work.
Any idea please?

It's fixed by changing the account name (Apple ID) and password

I fear the worst

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