I have a bright white screen when turning on my ipod nano 7th gen.  Have tried resetting etc etc. Any further ideas?

I have a bright white screen when turning on my nano 7th gen. Have tried resetting and restoring settings - no change. Any ideas please?

Hello pipworms,
I would be concerned too if my iPod nano's was just showing a white screen.  I recommend following the steps below:
Display shows a white screen
Try putting the iPod into disk mode:
Reset the device (Reset the device by pressing the Sleep and Home buttons simultaneously until the display shows the Apple logo. This should take about eight seconds).
When the Apple logo appears, press and hold the Volume Down and Volume Up buttons simultaneously until the device enters Disk Mode.
While the device is in disk mode, sync it to iTunes and try to restore.
I got this information from the following article for the 6th generation iPod nano.  The steps are the same, except I updated the reset steps with the reset for the 7th generation iPod nano:
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/ts3474
How to reset iPod
http://support.apple.com/kb/ht1320
Putting iPod into Disk Mode
http://support.apple.com/kb/HT1363
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?

    When I connect my iPod nano 7th gen. to my computer and open itunes, there is a message that says the iPod could not be detected. Does anybody know how to fix this issue?

    1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
    2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
    3. Check the USB cable
    4. Verify that Apple Mobile Device Support is installed
    5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
    6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job.
    7. Check for third-party software conflicts.

  • Does the ipod nano 7th gen work with Belkin Blue tooth In car hands free? Customer support said it did when I bought it, but the box doesn't say it does and I dont want to open it in case I have to return it.

    Does the ipod nano 7th gen work with Belkin Blue tooth In car hands free? Customer support said it did when I bought it, but the box doesn't say it does and I dont want to open it in case I have to return it.

    If the Belkin supports the A2DP (Stereo Bluetooth) profile then it will work.

  • IPod nano (7th gen) and iTunes have said it is 'synced' however no songs show when disconnected. Once reconnected, storage says data if fully free even though sync took place, experience of same, help?

    IPod nano (7th gen) and iTunes have said it is 'synced' however no songs show when disconnected. Once reconnected, storage says data if fully free even though sync took place, experience of same, help please?

    IPod nano (7th gen) and iTunes have said it is 'synced' however no songs show when disconnected. Once reconnected, storage says data if fully free even though sync took place, experience of same, help please?

  • Using windows 8 - receive message "ipod detected but cannot be identified" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

    Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?

    This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
    And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
    I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
    Message was edited by: Martha11

  • Ipod nano 7th gen not turning on or connecting to laptop??

    My son's ipod nano 7th gen won't turn on and when I connect it to the lap top a message comes up saying device driver not recognised - he was listening to it just last night, can anyone help? He's only had it since his birthday in November.

    I reset the ipod by holding down the power button and the menu button and the apple screen came up after a few moments - this seems to have done the trick!

  • My ipod nano 7th gen has suddenly gone black and it wont turn on or connect to a power source.

    I was listening to my ipod nano 7th gen when it went black and the music stopped playing.  It wont turn on when i press the power button and when i connect it up to charge the screen doesn't turn on.  Can anyone tell me how to turn it on again or give me suggestions. 
    Much appriciated,
    MissC@t

    Hey MissC@t,
    Although the following article says 6th generation, most of the troubleshooting steps should still apply to your 7th generation nano. I'd go through the troubleshooting steps and see if that resolves the issue:
    iPod nano (6th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS3474
    Have a good one,
    Delgadoh

  • I got a new iPod nano 7th gen., but when I tried downloading a video from my iTunes library a message popped up that said: Some of the videos in your iTunes library cannot be copied to your iPod because they cannot be played on this iPod.

    I got a new iPod nano 7th gen, but when i tried downloading a video from my iTunes library a message popped up that said: Soem of the videos in your iTunes library were not copied to yor iPod because they cannot be played on this iPod. What should I do?

    I kept having a similar problem - 3 out of the 10 videos I had on iTunes wouldn't sync. They were in the right format and I KNEW they worked on my iPod because I'd RECORDED them on my iPod. I finally figured out what to do! Go to the movies in your iTunes library. Click on one that does not sync. Click on "Advanced" at the top of iTunes and choose "Create iPod or iPhone version". Once that's finished, be sure you delete the old version so you don't keep getting the error (or have 2 copies of the same video) and sync. This should eliminate the problem. At least it did for me!

  • IPod Nano 7th Gen says "Unsupported. Accessory is not supported" when trying to charge / sync

    iPod Nano 7th Gen says "Unsupported. Accessory is not supported" when trying to charge / sync with official apple lightening cable.
    It worked for almost a year then suddenly began to say that. My computer [windows], lightening cable and my power brick [all apple official] are all the same as they were when it was working. The iPod is almost a year old now, and has worked perfectly up until about a week ago.
    I have tried resetting the iPod, plugging it into different charging sources but it keeps saying "Unsupported. Accessory is not supported"
    Does anyone have any ideas on how to fix it?
    Thanks.

    Your iPod Nano firmware and iTunes updated to the current versions? 
    It is very difficult to offer troubleshooting suggestions when the "os version" you are using is unknown as each os has their own troubleshooting solutions. 

  • Ipod nano 7th gen stuck on apple logo screen

    New iPod nano 7th gen.  At first attempt to upload songs, was prompted to update software.  So, software was updated and as I was installing software update to the iPod, I got a message stating that the iPod was in the process of a restore (I think this is what it said.  I didn't pay a whole lot of attention as i was not expecting any problems).  I continued with the restore because nothing had been uploaded to the iPod yet so nothing would be lost.  At this point, the device has been stuck on the apple logo screen for a couple of hours now.  The only response I can get from it is when I do a reset.  The screen will black as it should and then go right back to the logo and stay.  Please help.....Son not happy as this was one of his Christmas presents this morning.  Really not looking forward to a trip to the apple store on the day after Christmas.

    I am afraid yo need to visit the store and possibly ask for a replacement. In some cases, doing the reset will correct any issues, but by the way you describe it, it freezes with apple logo. Better to get a replacement.

  • Music keeps cutting out on my ipod nano 7th gen when using bluetooth

    I just recently got an Ipod Nano 7th Gen and the music keeps cutting out when I use bluetooth headphones. It seems like it needs to have a line of sight or else the music will cut out. If I hold the ipod in my hands while running or keep it in my pocket, I am listening to more pauses than actual music. I practically have to hold the Ipod up to my head while running to not have it cut out on me (and that is obviously not comfortable). Is this how it should be or do I have a faulty Ipod? Is there some way that I can fix it or do I need to take it to the Apple store?

    thankfully I was just able to find the answer in another member's post. You can double click the side button to advance the songs. I credit member little goomba for sharing the answer on another post. Now I am back to loving my new Nano!

  • My ipod nano 7th gen is stuck on a loop of turning on and off.

    My ipod nano 7th gen is stuck on a loop of turning on and off, I've already done the reset, and everything that was recommended on other similar questions.  it isn't recognized by iTunes except in recovery mode where it allows me to restore but then goes right back to turning on and off once i'm back to normal play mode.  Once on recovery mode it works fine and doesn't turn on and off.  I've also uninstalled and reinstalled itunes to avail.  I'm super frustrated and am hoping that I won't need to buy a new one.  Is there anything else I can do before i just toss it out?  i'm getting a bit frustrated just watching my ipod turn on to the apple and then turn right back off.

    Hi there tksunrise,
    You may find the troubleshooting steps in the article below helpful.
    iPod nano (7th generation): Hardware troubleshooting
    http://support.apple.com/kb/TS4433
    Will not turn on or screen remains dark
    Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
    If iPod does not turn on after ten minutes, try resetting it while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Home button for at least six seconds or until you see the Apple logo appear.
    If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
    If the screen remains dark and will not turn on, then your iPod may need service.
    Issue not resolved
    If the issue is still not resolved, please read this information on servicing your iPod.
    -Griff W. 

  • I recently purchased a bluetooth headphone set that I have been able to pair to my iphone6 , but it is not showing up on my ipod nano 7th gen, anyone else had a similar problem ?

    anyone had trouble syncing a bluetooth headset to an ipod nano 7th gen ? I was able to sync to my iphone6 , but no luck with the ipod, even after a reset & several attempts

    THanks for the suggestion deggie , but I have already tried this without any success. I just mentioned pairing it to prove that the headphones weren't defective. I also tried reaeting the ipod through itunes hoping that might help , but still no detection on the ipod

  • I get error message''one file not found'' when tring to sync Ipod Nano 6th gen to I tunes. Help

    I get error message''one file not found'' when tring to sync Ipod nano 6th gen to Itunes. Help

    See:
    iTunes cannot sync... apps not determined installed on...: Apple Support Communities
    installed apps could not be determined...: Apple Support Communities

  • I have just come back from morocco where my phone worked ok using the morroco network, but since returning to the uk I can't get it to pick up a signal from the 'Three' network, have tried resetting etc but still wont work, any suggestions

    I have just come back from morocco where my phone worked ok using the morroco network, but since returning to the uk I can't get it to pick up a signal from the 'Three' network, have tried resetting etc but still wont work, any suggestions

    banannaphone,
    Welcome to Apple Discussions.
    Quit Safari, find the com.apple.Safari.plist file in your Macintosh HD/Users/yourusername/Library/Preferences Folder, drag it to the Desktop, log out/in or restart and let us know what happens.
    ;~)

Maybe you are looking for