I have a first generation iPad and macbook air and iPad is saying that my username or password are incorrect even though they are working on the Air and my iPhone.

I have a first generation iPad and it is saying it can't get mail as the user name or password are incorrect even though the same details are working perfectly on my Macbook Air and iPhone.

Hi Go to settings On iPad Email Accounts Delete Email Account then Re Add Account Do this for each Account you are having problems with. Cheers Brian

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TS4532 My iPhone V will not connect to a Microsoft Exchange server. It says that the User Name or Password are incorrect even though they're not and I can log on directly to Exchange using the web browser. The connection worked until IOS 6.1.2 was Install

My iPhone V will not connect to a Microsoft Exchange server. It says that the User Name or Password are incorrect even though they're not and I can log on directly to Exchange with the same parameters using the web browser.
I bought the phone when it came out last October. The connection did not work at first, then started without warning in December. It worked perfectly for 2 months then stopped again when IOS 6.1.2 was Installed.
Help please!

I have forwarded these questions about the version of Exchange server that is being used and whether Microsoft host the mai themselves to the IT Dept but I will not get a reply from them until tomorrow.
In the meantime I have also tried:
Deleting and re-creating the account AGAIN!
And re-setting the phone (recommended as a solution to a similar problem with an iPad in another forum.
But please remember that:
The phone would not connect for 2 months after I bought it
Then started working unexpectedly in December
Then stopped working again when IOS 6.1.2. was installed
Also why am I the only person affected by this when colleagues with iPhone 3s and 4s who use the same mail system are not (I am still trying to find one with an iPhone V to see if their's works).
Like I said I think that there must be a fault, either with my own phone or with iPhone Vs in general.

I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?

I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?

Was that Apple ID and password the original owner of the iPod? If not, try using the Apple ID and password of the original owner.

I havent used my ipod in a long time so it needs to update on icloud but everytime i have it on all it does is ask for a bunch of passwords that it says are wrong even though they are correct. I am trying to restore my ipod but cant

I cant turn off find my ipod so that i can restore it on itunes. I cant turn it off bcause of the multitude of popups asking for my password which i enter correctly but it says it is incorrect.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Note:
After you restore you will still have to endter the Apple ID and password for the iCloud account used on the iPod
iCloud: Find My iPhone Activation Lock in iOS 7
To recover use of the iCloud account you have to reset the password. You do that the same way as an Apple ID password
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

Despite being signed in to iCloud while trying to setup Outlook Contacts I continue to get a message saying that my username or password is incorrect. Any ideas on what may be causing this and how to resolve it?

I cannot configure Outlook to connect to iCloud, I keep getting a message that says I have an incorrect username or password.

Hi TJRooney,
Welcome to the Apple Support Communities!
For assistance resetting your Apple ID password, please use the information in the following article.
If you forgot your Apple ID password
http://support.apple.com/kb/HT5787
Have a great day,
Joe

I have setup iCloud on my PC (running Windows 7 64-bit) but when I attempt to setup my iPhone 3GS and iPad, both running 5.0.1, I receive an incorrect user name and/or password error message even though they are the correct ones.

After receiving the error message, the iPhone locks up while the message " veriffying" is displayed.

Look here.
http://support.apple.com/kb/index?page=answerlink&url=http%3A%2F%2Fsupport.apple .com%2Fkb%2FHT1495&answerid=16777216&src=support_site.home.search

My iPhone had to be restarted, after I reinstalled it, I have no iTunes on it and the ringtones that I had purchased, are missing, even though they are in iPhone on my PC. What can I do??

Can someone please help me. My iPhone would not work when I connected to the PC, came up that I had to restore it, when it was finished, I had no iTunes and the ringtones that I has purchased were not on the iPhone, although they were in iTunes as being purchased, I would really appreciate any help that can be offered.
Regards
Penny

Thank You,ThankYou, Thank You!!!!!!
I did not believe that it could be so easy, there were a few ringtones missing, but it does not matter. I did not know that was the way to do it, I thought that I had lost everything.
Again Thank You, I will look into your feedbacks again, when I have another problem.
Penny

TS3304 I have an Ipad1 and an Ipad2. The Ipad1 cannot connect to my wifi and indicates the password is incorrect even though I am using the same password??

I have an Ipad1 and an Ipad2. The Ipad1 cannot connect to my wifi and indicates the password is incorrect even though I am using the same password for the Ipad2??

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I made a movie in iMovie then deleted the clips in it. I have reimported the clips in an event with the same name as previously and some clips in the movie are still saying source slip missing even though they are there. What can I do?

I made a movie in iMovie then deleted the clips in it. I have reimported the clips in an event with the same name as previously and some clips in the movie are still saying source slip missing even though they are there. Some clips are fine in the movie, but most are just black and when I hover over them, it says source clip missing. How to I fix this? Thank You

I did that too, then I did a migration assistant to a new Mac and ALL of my movies have Source Clip Missing now, even though the original clips are still in the iPhoto Videos. I can stand to re edit one or two projects, but not ALL.

When attempting to open email I repeatedly get a message that my username or password is incorrect. I have tried everything to reconcile including deleting and reopening the account however nothing has worked.

When attempting to open email I repeatedly get a message that my username or password is incorrect. I have tried everything to reconcile including deleting and reopening the account however nothing has worked. Any suggestions?

If it is a POP account, there could be an issue with the outgoing server setting. It will not hurt to check this and make sure. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

HT204150 I have just set up icloud and all my contacts are duplicated from Address Book! My new iPhone is also showing duplicate contacts even though they are not duplicated in my address book on my computer. Please can you help

I have just set up icloud and all my contacts are duplicated from Address Book! My new iPhone is also showing duplicate contacts even though they are not duplicated in my address book on my computer. Please can you help?

Also, what are the source of your contacts? are they created on the phone, or you synced from yahoo/hotmail etc.
If thats the case, the circular arrow wont be visible but instead show "groups"
Contacts from different accounts are not synced to iCloud.

I uploaded the giftcard money to my itunes account. and now when i try and buy a song it keeps saying that it has to charge my card. why wont it let me use the giftcard money? how can i fix this?

i put money to my itunes account. and now when i try and buy a song it keeps saying that it has to charge my card. why wont it let me use the giftcard money? how can i fix this?

If you still have your old card listed on your account then try selecting the 'none' option and remove it and then try entering the card's details from scratch. If that doesn't work then what is the full error message that you are getting, and the card is registered to the same name and address (including format and spacing) that you have on your iTunes account ?

My iPhone 5 has someone in Contacts that is not on my iPad or Mac even though they are all connected to my iCloud account how can I re-sycronise them?

my iPhone 5 has someone in Contacts that is not on my iPad or Mac even though they are all connected to my iCloud account how can I re-sycronise them?

Hello Mr Potatohead,
Thank you for the details of the issue you are experiencing with your iCloud Contacts. I recommend reviewing the sections titled "General troubleshooting," "Troubleshooting with iOS devices," and "Troubleshooting iCloud Contacts in Contacts on OS X Mountain Lion or later (or Address Book on OS X Lion)" in the following article for the issue you described:
iCloud: Troubleshooting iCloud Contacts
http://support.apple.com/kb/ts3998
Thank you for using Apple Support Communities.
Best,
Sheila M.

Why does Indesign say I have missing fonts even though they are in my packaged document?

I use CS4 on my pc at work, and always package my files, as I have always done on my mac at home, to keep the links and fonts together so that when I send someone a folder, all of the fonts and images work. For some reason, the packaged graphic designs (created on a mac) that are being sent to us from our graphic designer, all of my fonts are lost - even after having purchased the main one that we use - Gotham - to prevent this from happening. This also occurs with any designs that I package and send out to others in our office. I always have to relink the Gotham fonts, and I cannot retrieve the formatting for the fonts that we don't have, even though they are packaged.
We are considering purchasing a mac for me to use in the office, but I'd like to make sure that it is not user error before we proceed.
Any ideas would be wonderful. I never had this problem with my mac at home with packaging, and it has me confused and frustrated at work.
Thanks!

Since CS6 is the current release, upgrading to CS5 is a near impossibility, and EVERYONE will need to upgrade in lockstep or you'll be worse off than you are now with users of your newer version creating files that cannot be opened by users of CS4 (and your CS4 packages won't automatically install the fonts in the documents in the later versions without manually changing the names of the packaged fonts folders).
As far as font formats, if you are going to collaborate cross-platform, the font of choice is OpenType, which is 100% cross-platform compatible, and second choice is Windows TrueType which also can be installed on Mac OS X (so, essentially, also cross-platform). Last choice would be to use Windows Type1 which can be installed in the private InDesign Fonts folder in the Mac applications folder and will work in ID, but nowhere else. Any of these would allow everyone to use the same fonts, presuming you all purchase the same versions. Purchasing Windows versions and Mac versions of the same font usually works, but there may be little surprises, and you probbly don't want that.

IMessage says that my Apple ID password is incorrect, so I changed it and it continues to give me the same message. What is the problem?

I have an iPhone 5 and it kicked me out of iMessage. When I went to reactivate it, it told me that my username or password was incorrect. So I changed my password. Still said it was incorrect. However, I can login to iTunes (and here) with the same password I use for my Apple ID. What's going on?

I have the same problem and I'm wondering if it has something to do with me closing an account that paypal used to pay for my purchases made on my phone before I had the new account activated. . . or maybe because I have not called to say when I will be paying my phone bill.

I have a first generation iPad and macbook air and iPad is saying that my username or password are incorrect even though they are working on the Air and my iPhone.

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