I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?

Hi wiilson Cunha,
Oh man! That definitely sounds frustrating. Let’s see if we can troubleshoot this issue by following the steps in this resource:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
http://support.apple.com/en-us/HT201412
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If the issue persists, follow the final link to contact us for additional assistance.
- Matt M.

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Recently downloaded and (tried to) installed IOS 8.1 for my iPhone 6 (16GB) and now all it does is load the white screen with the black Apple logo and then crashes and shows a red screen. The cycle then repeats. Suggestions?

Title says it all.

Hi Cornelius6505,
Thanks for the question. If I understand correctly, the iPhone does not start up past the Apple logo. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
iOS: Not responding or does not turn on
Thanks for using Apple Support Communities.
Have a great day,
Mario

My 5 month old iphone 5s just shut itself off 45 minutes ago, and I have tried charging it and the only thing that appears on the screen is a white screen with the black apple. How is this repaired?

About 45 minutes ago my iphone 5S just shut off on its own. I have tried charging it only to have the white screen with the black apple showing. How can this be repaired?

Keep it plugged in and do a reboot by holding both the power and home buttons until the apple logo appears, ignoring he red slider if that appears.

HT4623 I downloaded ios7 and initially it was working fine. Now it is flashing from my home screen to the white screen with the black apple every 3-5 seconds. It's so annoying and I can't make it stop! I tried shutting down all the way - nope! HELP!

I downloaded ios7 on my iphone 5 yesterday. All day it worked fine, then last evening it started blinking from the white screen with the black apple to my home screen. Each screen only stays up for 3-5 seconds then switches back. I have tried shutting down and it is still happening! Does anyone know how to fix this issue without having to go into the store?

Your power adapter is OK. If the only place it will not work is in your home, your house wiring and / or the appliances connected to it are likely to be the reason your Mac will not charge.
From Troubleshooting MagSafe adapters:
Identify line noise issues.
Unplug the power adapter from the wall, let it sit for 60 seconds, then plug the adapter back in.
If the adapter works after this 60-second "rest", you most likely have a line noise issue with your power source. You should reset the adapter periodically by repeating this moment of rest. This issue occurs when the AC adapter's "over voltage protection" feature senses ground noise and then turns off the adapter.
Some possible sources of line noise include lights with ballasts, refrigerators, or mini-refrigerators that are on the same electrical circuit as your computer. This behavior may not occur if you plug the power adapter into an uninterruptible power supply (UPS) or plug it into a different circuit.
Unless the adapter continues to exhibit this behavior on a known good outlet, it does not need to be replaced.
Household wiring problems are very common. They can also be very dangerous. Fortunately most problems can be easily fixed by a qualified electrician.

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
* http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
*http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

I inadvertantly dropped my iphone 3 and now have a white screen with green vertical lines to the right. It won't sync with itunes due to an error. What can I do?

I inadvertantly dropped my iphone 3 and now have a white screen with green vertical lines to the right of the screen. It won't sync with itunes due to an error. What can I do?

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If it does not resolve the issue, the device is permanently damaged and will require replacement.

TS1587 trying to install Snow Leapord. System restarted 1/2 way through install. now i have a white screen with an apple on it. what do i do?

trying to install Snow Leapord. System restarted 1/2 way through install. now i have a white screen with an apple on it. what do i do?

Boot from the installer disk and start again, you did backup before you started this, right?

Restarted my MacBook Air, just have a white screen with apple . Will not start up

Restarted my MacBook Air, just have a white screen with apple . Will not start

What version MacBook Air do you have? Usually identified by the year you bought it, i.e. mid-year 2012, 2011, etc. Also, what OSX are you running? (please provide OSX ver number, i.e. 10.8.2 for latest Mountain Lion, etc.)
Not sure I can help you directly but for others to lend a hand, they'll need to know this information to make a sound suggestion. I see you're new to posting here so this will help you in the future.
Good luck.

My iMac starterd up very slow and when it did it has a white screen with little black dots on it

my mac is starting very slow and it hasa white screen with little black dots.

Hello,
Have you blown the dust out lately?
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
iStat Menus...
http://bjango.com/mac/istatmenus/
And/or iStat Pro...
http://www.islayer.com/apps/istatpro/
See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...
http://support.apple.com/kb/PH7029
Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?
How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.
Open Console in Utilities & see if there are any clues or repeating messages.
In the Memory tab of Activity Monitor, are there a lot of Pageouts?

I have a white screen with Apple in the middle, the little spinner thing, and the loading bar. When it is done loading, the mini mac shuts down. Please help me.

I have a white screen with Apple emblem in the middle. The little spinner is spinning and there is a bar showing it loading. When it is done loading, the mini mac goes off. Please help me.

If your data is backed up, we can guide you through repairing the directory with my subscription FAQ*:
http://www.macmaps.com/directoryfaq.html
* Links to my pages may give me compensation.

TS1812 Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?

Hi Everyone, I have tried all the solutions mentioned by apple and still have a white screen with a blinking file folder with a question mark in the center, anyone have any ideas or experienced this?

Nooo or you would use OS X Recovery Mode: Disk Utilty and then Startup Disk.
Mac OS X & Mountain Lion Community
https://discussions.apple.com/community/mac_os
https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
Recovery Mode
http://support.apple.com/kb/HT4718
ExpressLane
https://expresslane.apple.com/
Mac OS X Help
http://www.apple.com/support/macbasics/
Isolating Issues in Mac OS
http://support.apple.com/kb/TS1388
https://www.apple.com/support/osx/
https://www.apple.com/support/quickassist/
http://www.apple.com/support/mac101/help/
http://www.apple.com/support/mac101/tour/
Get Help with your Product
http://docs.info.apple.com/article.html?artnum=304725

TS3274 My ipad2 is not responding..I want to restart it but i can get nothing but a black screen with only the apple logo and a small gear icon. It occasionally beeps but no other response. Any ideas as to what may be wrong and what I can do?

My ipad2 is not responding..I want to restart it but i can get nothing but a black screen with only the apple logo and a small gear icon. It occasionally beeps but no other response. Any ideas as to what may be wrong and what I can do?

Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPad fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Hi, I have an iMac which I just booted up and have a white screen with a blue folder with a question mark blinking on and off. Any help would be appreciated. Tommy

Hi, I have an iMac which I just booted up and have a white screen with a blue folder with a question mark blinking on and off. Any help would be appreciated. Tommy

That means your iMac could not find a system to use for startup. That may mean the internal hard drive has become faulty, or the hard drive mechanism is fine, but the startup volume ("Macintosh HD" unless you renamed it) may have some type of data corruption that makes it unbootable.
First, you should try resetting PRAM
http://support.apple.com/kb/HT1379
and if that does not help, use this procedure to reset SMC (power management). If your iMac is from 2008, this is the procedure for Intel (not PowerPC) Macs.
http://support.apple.com/kb/HT3964
(This forum category is for "iMac (PPC)," so if this iMac is older (with a PowerPC processor), please post back.)
Disconnect all peripheral devices. When you connect it back to power, if you have been using a power strip of some type, try connecting it directly to a wall outlet, by itself (at least initially). Start up with nothing but the power cord connected, then add only standard mouse and keyboard. If it works, run it that way for a while.
If PRAM and SMC reset have no effect, you should insert your Mac OS X installation disc (for the currently installed system) in the optical drive, and restart with the C key held down. This should get you to the Installer screen, where you can run Disk Utility from the Utilities menu.
In Disk Utility, does the internal hard drive appear in the sidebar? If so, select Macintosh HD in the sidebar and go to the First Aid tab. Use Repair Disk. If an error is found, note if Disk Utility was able to fix it or not.
You can then quit Disk Utility and attempt to restart normally.

I have a white screen with the apple logo upon startup. Then the wheel turns and the screen is white. Can't get past it.

I have a white screen with the apple logo upon startup. Then the wheel turns and the screen is white. Can't get past it.

Boot with your install disc, launch Disk Utility, and repair the boot volume.

When my phone is not plugged into the charger or computer, it will not turn on at all; even though it is not dead. When it's plugged into the computer, it will go to a white screen with a grey apple icon and then it will turn off again and repeat. IOS7

When my phone is not plugged into the charger or computer, it will not turn on at all; even though it is not dead. When it's plugged into the computer, it will go to a white screen with a grey apple icon and then it will turn off again and repeat. IOS7 and iPhone 5.

http://support.apple.com/kb/HT1808
Try this step and if you cannot get your device into recovery mode there is a chance you have a hardware failure and you need to call apple to see what service options you have.

I have a white screen with a black apple logo. I cant turn phone off or on. I cant reboot it by holding both buttons and it wont connect to my computer. What do i do?

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