I have paid for 2 months subcritions still do no...
For two months i have paid i stiill do not have credit .What must I do?
Hi Aubrie! When you registered for Spotify Premium, did you ever get a confirmation email? If yes, are you logging in to Spotify with those specific credentials? If no, is it possible the email ended up in spam? Quickly see if you can figure out which scenario it is. Then I would recommend getting in touch with support and detailing your issue to them. Note that if you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it is from a no reply address) and support will get back to you as soon as possible.
The most likely culprit here will probably that you have a duplicate account, and simply have been logging into the one without Premium. Support will be able to help figure out exactly what is wrong, and get everything sorted out for you. All the best, and please let me know if there's anything you need help with! Cheers!
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I have paid for Creative Cloud - illustrator CC 1 year monthly plan, but it still show "Trial Expired". I have tried to sign in and sign out creative cloud many times, but still can't work. Please help!
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Also,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I still have the trial showing although I have paid for the software
I still have the trial showing although I have paid for the software
Try to Sign out and back in: Sign in, Sign out | Creative Cloud desktop app
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I paid for premium,but still have not gotten it
I have already paid for premium,but still haven't recieved it
Hey welcome to the Spotify Community.
Based on your post it sounds like you might have two different accounts with us. Please answer the questions on this site to determine the best way to fix this quickly for your account--thanks!
https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account -
Camera faulty on iphone I have taken it to apple store but because they have already replaced it within the last 12 months for something else they said they can't do anything even though I have paid for apple care. What are my rights ?
Contact AppleCare
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PROBLEM FOR MONTHS AND STILL NO RESOLUTION
I have had a problem with by BT Broadband service since it was installed over a year ago. I have spent so much time on the phone to the technical support service that I feel I know them better than I know my own family. I'm even considering learning Pashtu or Dari to allow my conversations with the BT tecnical support team to progress quicker.
So what is wrong, simple my service doesn't work it drops in and out and having become so frustrated with it i asked to cancel my contract and was told that I would have to buy myself out of the remaining 6 months of my contract. Despite telling BT that the problem was not at my property (Ive been a communications engineer for 32 years) I agreed to take a day off of work so the engineer could visit. he was in my property for 4 mins and 54 seconds before he said "your right mate theres nothing wrong here!" he then went off to check the local DP and then the server. I was then eventually told that the problem was caused due to the distance that my property was from the DP and the server, it was too long for the copper cable; something that BT knew when they allowed me to take out the contract. After months of discussion I was then told that they were not able to fix my problem and that I could now leave my contract without any financial penalty, I declined and said that I would like BT to fix the problem. They have now said that they cannot fix the problem so I have asked for a deadlock letter (something that I have been asking for since Jan 15) so that I can take the matter to the ombudsman, I also asked for transcripts of all of my calls, both of which I haven't received despite numerous requests and an agreement to pay for the transcripts to be produced. I was promised on 28 March that my case was now being dealt with by a specialist team who would definately be in touch with me by 04 April, yet nobody called me back. My normal routine now is to (a) have no reliable broadband (b) Speak to BT Technical Services on a daily basis only to be told "please give us another week to sort this out". I have this time spoken to a customer service adviser in the UK who told me that the only way to proceed was for me to cancel my contract and then it could be investigated to see if I was entitled to any refund. I then asked for BT to write or email me stating that (a) if I cancelled my contract that I wouldn't be liable for any financial penalty and (b) that I would be entitled to some sort of compensation. I was told that this was not possible as I had not registered any complaint!
So tomorrow I will place the matter into the hands of a solicitor and aim to tak legal action against BT for breach of contract. I cannot go the the ombudsman as BT refuse to give me the dead lock letter and the transcripts of my numerous calls.
Well done BT a superb service, I can't see why anyone would take out a contract with BT. At my last address I had my broadband with Virgin and for 3 years I didn't have any issues!As to why when given the option of cancelling I chose not to, I believe that BT can solve the problem but choose not to as it is financially prohibitive to them to do so. Therefore it is easier and cheaper for them to offer a cancelation without charges, hoping the customer will just leave and stop complaining. What I want BT to do is to honour their contractural commitment and provide me with the service stated in my contract, the service I have paid for and continue to pay for. BT are quite happy to take your money but dont want to invest in their infrastructure and provide a decent service, especially for customers in rural areas. Perhaps they should consider this before they enter into a contract, afterall it is a two way agreement.
I now feel so frustrated with BT's inefficiency that I want to take my case to the ombudsman but BT refuse to provide a deadlock letter and transcripts of calls, prefering to employ some sort of delaying tactic.
I wish I'd nver entered into a contract with BT, my internet still doesnt work and despite admissions by BT staff that it is their problem I'm expected to just put it down to experience and walk away!
The manager that I spoke to yesterday assured me that I would be compensated for loss of service but would not commit to putting that into a letter or email, why? If that is what is going to happen then be willing to put it in writing. A shocking customer service experience and judgng by the other posts on these forums I'm not alone. -
I have paid for Spotify Premium but can only shuffle play on Android Sony Walkman NWZ X2
Hi I have paid for premium but im still only able to shuffle. I have this problem on my mobile (Sony Xperia z3 compact) and also on my mp3 player (Sony Walkman NWZ X2) I paid over a grand for my Walkman, and want to use spotify to play music wirelessly via bluetooth, which does work but on with the free shuffle play function. I have made a new account, logged in and out everywhere, installed via the google play on the walkman, I really think they spotify should scrap the shuffle only for mobiles etc. I dont know what is wrong with spotify but its starting to annoy me. regards Laurie
I have the same problem. I purchased premium with the first three months at .99 cents and my account says im still using the free version. Ive contacted tech support and awaiting info. Ive tried signing in and signing out. Ive also tried deleting my spotify app and reinstalling it. Natta.... anyone with ideas??? Love to hear from you.
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I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
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I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.
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Old adobe ID needed to authorise this computer so I can read all my books I have paid for
I need to recover my old adobe id in order to authorise this computer so I can open the books I have paid for. When I installed sony reader to this (my new) computer it wouldn't allow me to open any books I have paid for. Sony says this is to do with my adobe id so I tried a few weeks ago to sign in using my adobe id (1st time in 3 years). Now I couldn't remember my username but it said it was probably my email address but then it told me you didn't recognise my email address. I have not changed my email address in the past 6 years at all but I could have entered it as [email protected] or co.uk or I could have put in googlemail instead of gmail. I always enter it as [email protected] now. I signed up again but that doesn't help me with my books I have bought so I need you to help me find my old adobe id.
ThanksDo you have your old computer still. If so, go to digital editions on it, and in the Library view do menu/Library/Authroize Computer.
That will tell you the email it was registered with.
There is a long-winded way (below) to find the internal AdobeID a book belongs to,
I don't know if having got that internal ID whether Adobe service are able to tell you what the external ID (email) assocated with the internal ID is.
I have made this comment before but nobody has responded whether it helped or not .....
~~~~~~~~~~~~~~~~~~~~~~~
OK. To find the internal AdobeID.
open a sample DRM .epub file as a .zip file.
With some zip programs, you can just open the .epub as an archive (ev, with 7zip),
with others you will have to rename the .epub file to a .zip file first, then open it.
find the file 'rights.xml' within the zip. Probably 'META-INF\rights.xml'
open the rights.xml file
inside you will find a section '<user>' that looks something like
<user>urn:uuid:ff2ddc22-eca0-46c6-a84d-xxxxxxxxxxxx</user>
That string is the internal version for your AdobeID.
That stays fixed for the AdobeID, even if you change the associated email (or password),
that internal ID is what is really associated with the book.
(n.b. there is no point in trying to change the urn to a current one you might find and recreating the .epub file; the DRM is cleverer than that).
You can now contact Adobe at Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html
It may be that if you can give them that internal ID they will be able to get you access to your account again.
If they say they can't, it might be worth trying two or three times at intervals;
it seems from what others have said that some of the representatives are very clued up, but others are not.
(I've never used the Live Chat).
If you do go through all that, let us know how you got on. -
How do I get the licence number to enable full versions of the adobe products coming from trial to full product using cloud subscrip[tion
If you have paid for a subscription, try signing out/in to the desktop app to reset it: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
If that doesn't help, try the connectivity steps here (especially hosts file): helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Solution 2 may help as well: helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Contact Adobe tech support if you are still having issues: helpx.adobe.com/contact.html -
I have paid for adobe but everytime I try to upload a pdf to adobe and convert it to word I get a fail message after about 5 minutes waiting
Hi Scott,
I'm sorry to hear that you're having trouble using your Acrobat.com subscription. I've checked your account, and there are no issues there.
Is the problem specific to one PDF file, or are you running into the same problem with multiple files? How large is the file (or files) that you're trying to upload? Are they complex (large number of pages; mix of text and graphics)?
Let's start with some basic troubleshooting:
Clear the browser cache and try again.
Try a different browser (see System requirements | Acrobat.com for a list of supported browsers).
Make sure that there are no firewall or proxy settings that are limiting your access to the Internet.
Let us know how it goes. If you're still having trouble, we can take a closer look at the files that you're trying to convert.
Best,
Sara -
I have paid for a Skype number two weeks ago and i...
I want to know why isn't my Skype numbers on yet when I've already paid for them it still says pending . My other two numbers I paid for before that worked
Hi, hinepukohurangi, and welcome to the Community,
As I replied to your post on the Rates & Subscriptions message board, you need to contact Skype Customer Service directly to determine the status of your order as well has how to rectify any issues that prohibit your orders from being processed successfully.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
P.S. Please, no duplicate posting needed. Duplicate posts merged into a single topic here.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I have paid for germany skype number,but i didn't ...
I have paid for germany skype number few days ago,and i was noticed that this number was awaiting for confirmation,
But i still didn't cant find this number in my account unitl today,what's the problem?Hi, Fdsportscast, and welcome to the Community,
If the timeframe has passed for your new number to be activated, you will need to contact Skype Customer Service to enquire further. We here in the Community do not have access to the records which would provide explanation.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I have paid for elements 12 and premiere 12, and they refuse to open. WHY IS THIS MR ADOBE ????????????????????????????????????????????????
Hello Barbara.
I installed elements 12 and premiere 12 DVD on the 17/9/2014 in windows. I registered serial number's DOB and password with ADOBE. It was installed successfully.I opened elements 12 today and edited and saved a file -no problem. This evening when I opened elements 12 the organiser opened, I tried to open the editor but all I got was a request for my I.D. I posted above information,but it still will not open. I am pulling my hair out. I would appreciate any help from you please. I get the impression that ADOBE don't want to know when you have a problem with their products.
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