I just purchased mountain lion but when i went to redeem it said my computer was not compatible.  What do I do?

I just purchased mountain lion for my Mac Pro.(20o4).  when I went to redeem it said it was not compatible.  What do I do?

Click here, contact the Apple Store staff, and see what they say.
(104467)

Similar Messages

  • I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

    I've tried to purchase Mountain Lion but when I click 'buy' I get the message, "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I'm using an iMac with Lion OS on it, Why is it incompatible?

    Your Mac must be one of the following models:
    iMac (Mid 2007 or newer)
    MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    MacBook Pro (Mid/Late 2007 or newer)
    MacBook Air (Late 2008 or newer)
    Mac mini (Early 2009 or newer)
    Mac Pro (Early 2008 or newer)
    Xserve (Early 2009)
    From here > Apple - Upgrade your Mac to OS X Mountain Lion.

  • I have 10.6.8 just purchased mountain lion, but its not compatible, what do I do?

    I have a 10.6.8 just purchased mountain lion, but its not compatible what can I do?

    What year, screen size, CPU speed and amount of RAM installed in your iMac?
    If your iMac is not a mid-2007 iMac model or newer, you can't install OS X 10,8 Mountain Lion.
    Tthe highest OS X version that can be installed is OS X 10.7 Lion.
    You need to call Apple at 1-800-MYAPPLE ask for retail software sales and tell them you want to install OS X 10,7 Lion onto your iMac. They will give you a special download code to access the OS X 10.7 Lion download from the Mac App Store.
    Good Luck!

  • I recently did a factory restore on my imac mountain lion, but when i try to download OS x again apple is not recognizing my id and password

    I recently did a factory restore on my imac mountain lion, but when i try to download OS x again apple is not recognizing my id and password

    So, what exactly did you do for a "factory restore"? Which method did you try?
    Did you go to the app store > Purchases? Is it listed there?
    Or, did you try using the recovery method (Command + R keys or Command + Option + R keys while restarting)? Are you able/unable to reach Apple's servers to download the OS?

  • I have a 10.6.8 OS and want to upgrade to Mountain Lion but when I try the applications tells me my computer can't support it

    I have a 10.6.8 OS and want to upgrade to Mountain Lion but when I try the applications tells me my computer can't support it. What does that mean. I have upgraded to Snow Leopard and was told (by Mac Store) that after that I would be able to update to Mountain Lion.

    Welcome to Apple Support Communities
    You need 10.6.8 to upgrade to Mountain Lion, but it doesn't mean that your computer is compatible. Mountain Lion is compatible with Late 2008 Aluminum or Early 2009 MacBooks. If you have an older one, you can't upgrade to Mountain Lion. Read > http://www.apple.com/osx/specs
    If you can't upgrade to Mountain Lion, open  > About this Mac, and tell me what processor and memory you have got. If you have a Intel Core 2 Duo or newer processor, you can upgrade to Lion. Call Apple to purchase Lion > http://support.apple.com/kb/HE57 Make a backup of your files before upgrading and check that your apps are compatible > http://www.roaringapps.com

  • Hi, I just purchased Photoshop Elements, but when I went to install it says my Windows XP does not support....HELP!

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    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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  • HT204032 I purchased my Macbook Pro in November 2011 and just installed mountain lion but do not have the power nap option.. anyone know why?

    I purchased my Macbook Pro in November 2011 and just installed mountain lion but do not have the power nap option.. anyone know why?

    It is for the MacBook with built in flash storage.
    http://www.apple.com/osx/whats-new/features.html#powernap
    4. Power Nap requires a Mac notebook with built-in flash storage. May require a firmware update.

  • HT4906 I have just downloaded Mountain Lion but my iPhoto app cannot be launched as it says the original app cant be found. It takes me to where is says its located but its not there.  What to do?

    I have just downloaded Mountain Lion but my iPhoto app cannot be launched as it says the original app cant be found. It takes me to where is says its located but its not there.  What to do?

    Reinstall it?
    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

  • I got a macbook pro 13 inch core i5  late 2011 , it came with osx lion  and i been using facebook videocalls normaly , now i updated to Mountain lion but when i use facebook video calls in (safari ,chrome ) i see the window box but i only see my self  i c

    i got a macbook pro 13 inch core i5  late 2011 , it came with osx lion  and i been using facebook videocalls normaly , now i updated to Mountain lion
    but when i use facebook video calls in (safari ,chrome ) i see the window box but i only see my self  i can hear my friends but cant see em, they also can see me and hear me but i just see me and hear them .
    any ideas ?

    Your wifi problem sounds very much like the problem I had. The wifi would drop out, the icon showed it was still connected. If I turned it off, I couldn't turn it back on. Another user here pointed me to the problem, which was the wifi cable (the flat cable goint from the card to the motherboard). I found it on ebay for $13 and it's been running fine since I replaced it. This is the repair guide for your machine. The part number will be on there if you click the link.
    http://www.ifixit.com/Guide/MacBook+Pro+15-Inch+Unibody+Late+2011+AirPort-Blueto oth+Cable+Replacement/7510

  • Purchased Mountain Lion, but can't install on Mavericks OS...Paid for but Can't install

    Purchased Mountain Lion, but can't install on Mavericks OS...Paid for but Can't install

    You can't install an older OS over a newer one. So you'll get a message saying you can't install ML until you erase the drive.
    I'm presuming you already have the full Mountain Lion installer on your drive.
    Download DiskMaker X. Use it, the ML installer, and an 8 GB flash drive to create your own bootable ML installer. Boot to the flash drive when it's ready. From there, you'll get the same minimal work screen as when you boot into Recovery Mode. Use Disk Utility to erase the drive, then install Mountain Lion. Restore your personal data.

  • HT1222 hi i have a apple imac 27 2009 and i have purchased mountain lion but near the end it says An error occurred while running scripts from the package "mzps6175750011235388779.pkg"

    hi i have a apple imac 27 2009 and i have purchased mountain lion but near the end it says An error occurred while running scripts from the package “mzps6175750011235388779.pkg”
    can you please advise me what should i do to fix this

    Some ideas.
    https://discussions.apple.com/message/20034600#20034600

  • I purchased mountain lion, but after numerous attempts until my fingers all gone numb, i simply cannot install it on my imac. i get this error message: "an error occurred while installing OS X, you cannot install OS X on this disk......". please help.

    I purchased mountain lion, but after numerous attempts until my fingers all gone numb, i simply cannot install it on my imac. i get this error message: "an error occurred while installing OS X, you cannot install OS X on this disk......".
    please help!
    imac specs:
    IMAC 24 inch Mid 2007
    Intel 2.4 GHz 2 duo
    4GB SDRAM
    OS X lion 10.7.4
    200 GB Harddrive space free

    Tell us more about the disk and partition onto which you are trying to install Mountain Lion:
    Open Disk Utility (in Applications > Utilities). The left column should show your disk with its partition(s) indented below it:
    How is the disk (top level container) formatted according to Disk Utility:
    * What Partiton Map Scheme? (Should be "GUID Partition Table".)
    * How many partitions? (Should be 1 unless you have a Boot Camp partition.)
    How is the partition (lower level container) formatted according to Disk Utility? (Should be "Mac OS Extended (Journaled)".)
    Message was edited by: markwmsn
    (image inserted)

  • I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    I just purchased Mountain Lion on the app store, put in new credit card and agreed to terms then nothing happend. How do I know if I purchased this upgrade?

    Sometimes if you make a purchase for the first time, use a new billing method (ie credit card) or the App Store terms have changed, I've noticed that you need to press the "Buy" button twice for the purchase to actually go through (ie, you press Buy, you agree to the terms, and you have to press Buy again). You won't get double-charged.
    You can check if the purchase is actually downloading by looking in the Purchased tab of the App Store - the Mountain Lion installer will be there if it worked. If not, try the Buy button again.
    Matt

  • TA48312 I have purchased Mountain Lion but I can't download it. (the application could not be downloaded). Please help!

    I have purchased Mountain Lion but I can't download it. (the application could not be downloaded). Please help!

    Absolutely. A proxy can prevent the software from downloading and installing.
    I realize you have already purchased Lion from the App Store but a workaround in your case would be the thumb drive.
    OS X Lion USB Thumb Drive - Apple Store
    Message was edited by: Carolyn

  • I am trying to purchase mountain lion but I get the following message:  "We could not complete your purchase. The product distribution file could not be verified. It may bedamaged or was not signed."  Any help?

    I am trying to purchase mountain lion but I get the following message:
    "We could not complete your purchase. The product distribution file could not be verified. It may bedamaged or was not signed."  Any help?

    Installing the appropriate combo update may help...
    If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
    For 10.6 Snow Leopard >  Mac OS X 10.6.8 Update Combo
    Then restart your Mac. Try the App Store.
    If that doesn't help, try the following..
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading Mountain Lion.
    You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

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