I just upgraded to the Edge program, do I need to turn in my old phone that I purchased a year ago, or can I trade it in for credit towards my new device?

I just upgraded to the Edge program, do I need to turn in my old phone that I purchase?
Im confused because I got my new phone in the mail, and the instructions say to return my old phone, which I did not receive under the Edge program.

alexakutlik wrote:
Yes I did an early upgrade through Edge, had 8 months left on my contract. My old phone was a subsidized upgrade.
Then yes you have to send the phone back.

Similar Messages

Is there a way to upgrade your ipod or trade it for credit towards a new 1?

I have the 80 gb video, but i want to upgrade to the ipod classic or maybe the 32gb touch, but I dont want to spend the full price and be stuck with my old ipod. Is There any way to trade it for credit towards a new one? or maybe send in the old one and get a new one cheaper? please let me know if you know of any solutions. Thank you

Click here for options.
(36264)

Do I need to turn in my old phone when I get Early Edge?

I just got this phone on Early Edge, and I've been told different things from different people. I called Verizon, and after finally getting to a real person, they told me that if I got this phone through 'Early Edge', I do NOT need to mail in my old phone (Which I bought on eBay), but if I had 'regular Edge', I do need to mail one in. My receipt says Early Edge. Do I need to mail in my old phone (Which I bought myself)? I don't want to be charged 200$ for something I had no clue about..
If I do have to mail in my phone, do I get some sort of compensation? Like, taking money off my bill?
I did pay 100$ for this iPhone myself, not too long ago.
I just received this new iPhone two days ago and I'm already regretting it.

Hello RandomUsername82,
I would be delighted to clarify for you. If you recently utilized the Early Edge option you would indeed need to mail in your old device. Since you were under contract when you utilized this program, we require you to trade in the old device to offset the contract termination fee. Unfortunately there would not be a credit or refund for your device as this device cancels your wireless contract. Please keep us posted if you have any further questions or concerns, thanks!
MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

How can i get to trade in my iphone for credit towards a new phone

My friend ha went to an apple store and traded her phone in and received credit towards a new phone. She had an iPhone 4S and upgraded to and iphone 5 color.
I woul like to do the same and I'm wondering if i need to make a reservation. I'm going t the apple store tomorrow and i dont know the steps of how to do this. I have an iphone 4 and would like to trade my phone in for credit towards a new phone.

Call Gazelle.com tonight first. You might get more selling it to a person looking for an older model than just getting "recycling credit".

HT4061 i cant activate my iphone 5c because it has been locked with a different apple id. i dont know the original owner so i need help. its a second-hand phone that i bought some months back

i cant activate my iphone 5c because it has been locked with a different apple id. i dont know the original owner so i need help. its a second-hand phone that i bought some months back

Unfortunately, there is pretty much nothing you can do. Only the owner of the account used to lock it can remove the lock. If you can't contact whoever you purchased it from, or if they can't or won't remove the lock, then it's a brick. There is a very real chance that it's stolen.

Do you accept MacBook at the store for credit toward a newer model

I want to find out what value my current laptop still has in order to use it for Apple credit toward a new laptop. I am not sure which new laptop i want yet.

Apple does not do trade-ins. You can sell it on your own through eBay or services like Gazelle.com or through your local paper's want-ads.

My mac has been crushed where I forced to re install the original OS 10.5.8 now I want to upgrade to the mountain lion but it needs at least 10.6 version where I did purchased it before but it has been deleted after the crush.

hi,
I had OS 10.5.8 and I did upgrade it to snow Leopard, later after a year or so my mac has crushed where I forced to reinstall the original OS 10.5.8. now How can I upgrade to mountain Lion or at least to retreive my Snow Leopard?

You need to use the Snow Leopard DVD to upgrade your computer. If you can't find that, phone the online Apple Store and order a new one.
(70219)

HT202213 Is it possible to obtain songs that I purchased several years ago, on an old computer that I no longer have, to my new Mac and iPhone?

I was looking at my itunes account today and I noticed it keeps a record of all my purchased songs from my itunes account. I'm wondering if there is any way to get those songs from as far back as 2004-2011 which I purchased on about 4 old computers (none of which I still have) on my current Mac and iPhone?

Yes. Go to the itunes store Click on Purchased in the Quick Links section.
Select what content you want and click the cloud icon by it to download at no extra cost

Why am I being charged for the Edge program

I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support

Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

I signed up for the edge program and need to send back my old phone. The instructions say I need to put it in the edge bag provided with my new phone order, but no bag is in the box. Can I get one at a store? Please respond!!

monkeybuttqueen,
Thank you so much for reaching out to us today. I hope you are enjoying the new device! I do apologize that you didn't get the proper info sent to you to send back your old device. You can always print a label online from My Verizon. You can do that at www.verizonwireless.com/printlabel Pleaes keep us posted if you have any questions or concerns.
KevinR_VZW
Follow us on Twitter @VZWSupport

Why in September when I purchased a through the Edge program with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended), is no longer valid?! 2 months after getting the Edge device, I go to make a c

Where is the insurance and original Edge Agreement from September? No one in Verizon knows. I purchased (rented) a Galaxy S4 through the Edge program, with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended),which is no longer valid! 2 months after getting the Edge device, I go to make a claim and Asurion will not honor it because I am not covered; however, all the order confirmation receipts emailed and physically sent with the device show the addition of insurance when I signed up for the Edge program. According to Verizon (via live chat with 'Nicole'), this $5 protection plan no longer exists and the order numbers I have on my paperwork (multiple documents) are invalid in the Verizon system. For over a week, I have spent more than 10 hours on the phone, live chat and in the store trying to get some sort of resolution and the customer service reps just put me on hold or promise to "call me back within 30 minutes after they speak to a supervisor" and (surprise!) they never return my call. Or they send me to the store to show proof of my documents, but then those associates cannot help either. Also, the 'Edge Agreement' in my profile has the wrong device (and serial #), wrong payment amounts and no mention of the 'consumer protection plan' on it, which is listed on the order confirmation sent via email and with the actual Edge device on September 23. Obviously, there was some sort of glitch or mistake on Verizon's part, but NO ONE WILL EVEN TRY TO ACCEPT THAT FACT! WHY WON'T ANYONE GET BACK TO ME WITH SOME SORT OF EXPLANATION FOR ANY OF THIS?! Is it typical for Verizon to do away with a service (i.e., $5.00/month protection) and not inform the customer of this? And is it company policy to be as unhelpful as possible to a paying customer who needs assistance when there is cleary something wrong on your end? And finally, am I really suppose to believe that Verizon customer service has no email addresses or fax machines so a customer can send you proof of what is on the receipt you sent and that I have to take more of my time to go to the actual store?! Finally, does anyone at Verizon even read these messages or even give a F@#k about the customer as long as they keep making money?!

RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport

I just upgraded to the new mobile me calendar and now all my calendar entries on iCal have been erased. As I type this the calendar entries are still on the mobile me and iphone calendars. How do I restore the calendar entries to iCal?

I just upgraded to the new mobile me calendar and now all my calendar entries on iCal have been erased. As I type this the calendar entries are still on the mobile me and iphone calendars. How do I restore the calendar entries to iCal?

Please always post your System details when you have a query. The upgrade to the new MobileMe calendar produces different results, and different problems, with different versions of OSX.
Snow Leopard: during the upgrade process your iCal calendars should be moved to MobileMe (this can take some time and you have to wait for it to happen). Once done, your iCal reads the calendars from MobileMe so any changes made in either place will be visible immediately. If this has not happened then this Apple Tech Note provides instructions:
http://support.apple.com/kb/TS3397
Leopard: when the upgrade is completed iCal on Leopard will not be able to see the MobileMe calendars until an additional process is carried out, detailed in this Apple Tech Note:
http://support.apple.com/kb/HT4330
Tiger: iCal on Tiger cannot read the MobileMe calendars, period. The only workaround is to upgrade to Leopard, or Snow Leopard if possible (Intel Mac required).

I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out. I looked at system settings on trackpad and it is set, but does not work How do I get it started?

I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out. I looked at system settings on trackpad and it is set, but does not work How do I get it started?

This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
Here's the link for the safeboot
http://support.apple.com/kb/HT1564?viewlocale=nl_nl

I have just upgraded to the new OS X V. 10.10.3 but cannot access my iCloud Drive documents using the resident Pages and Numbers software on my MacBook Pro. Help needed.

I have just upgraded to the new OS X V. 10.10.3 but cannot access my iCloud Drive documents using the resident Pages and Numbers software on my MacBook Pro. Help is needed to access those documents using the resident software on my MacBook Pro rather than the Beta software on iCloud.com.

I have iCloud Drive set on the Finder sidebar and use that to open the Numbers Spreadsheet on iCloud.
OSX 10.10.3
Best.

I just upgraded to the Edge program, do I need to turn in my old phone that I purchased a year ago, or can I trade it in for credit towards my new device?

Similar Messages

Maybe you are looking for