I'm trying to rent a movie on iTunes but when I press rent it shuts off

I'm trying to rent a movie but when I pres rent it shuts off does this mean I have no room left on my iPad

If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

Similar Messages

HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Rented a movie on itunes, but it won't play or transfer, why?

I rented a movie on itunes, but when trying to play it the computer prompts me "itunes has stopped working" and then crashes. Then when trying to transfer the rental, thinking it was possibly a computer issue, itunes then notifies me that it cannot transfer because my computer has not been authorized to play the movie. The rental movie was not only purchased and downloaded on an authorized computer, I also attempted to humor it and authorize it again, yet it remains in the same condition after several tries.
I was attempting to transfer it to an iphone 4s, but if there is a possibility of playing it on a computer it would be prefered. My operating system is Windows 7, if that helps.

I've seen this when downloaded to a computer/device that wasn't authorized. Try to re-authorize in case it (or someone else) became de-authorized again.

Im trying to buy a movie on itunes but it keeps asking for a credit car instead of using the money on my account

im trying to buy a movie on itunes but it keeps asking for a credit car instead of using the money on my account

OH MAN! I had the same problem for so long! I was trying to get as much information and try as many different ways as possible. None worked for me and I am guessing none worked for you either. I will try and help you out! I hope this works for you!!!
Click on your Apple ID > Type in your password > Scroll down to Purchase History > Click on it > If your account has red numbers higlighting a balance. You need to pay that first. Then you are hopefully free of that stupid security code crap! I hope this helped you!

I am trying to download a movie from itunes, but ithere's isn't enough room to download. I have a iphone4, have deleted every app possible. Slimmed down photos to hardly anything. I could never update to ios7 because of storage problems. Only 2.5 GB avail

I am trying to download a movie from itunes, but ithere's isn't enough room to download. I have a iphone4, have deleted every app possible. Slimmed down photos to hardly anything. I could never update to ios7 because of storage problems. Only 2.5 GB available out of 5GB after deleting everything. I'm also out of town and cannot connect to a computer. I have wifi access though. Help?

Update
OK, Today I went ahead & booted & tried again & it worked this time.
Not sure why it didn't yesterday. Maybe the servers were just overloaded? Several others reported similar.
Also yesterday when I ran Speedtest it showd download at about 25 mbps, This morning just before I re-started the download it was showing just above 30 mbps. So maybe the internet was less busy? Or at least the parts between me & the test server.
& so far it is working ok.

HT1390 iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?

Hi Bemma Bob,
Thanks for using Apple Support Communities. This article has some information about estimated download times from the iTunes Store:
iTunes Store: Download times will vary
http://support.apple.com/kb/ht1577
If you were not able to watch the movie, you can report this to the iTunes Store by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

HT1657 I rented a movie on itunes but it will not play on my imac ?

I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?

Could you walk us through what happens when you try to play the movie, please?

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?

I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

I'm trying to make a purchase at itunes, but when I finish asking the card data to the message comes into contact support itunes appears, can you help me?

I'm trying to make a purchase at itunes, but when I finish asking the card data to the message comes into contact support itunes appears, can you help me?

Do exactly what it told you to do.
Contact itunes support

HT4009 I am trying to make an in app purchase but when I press buy it does not go threw and tell me to go to the apple support,

I am trying to make an in app purchase but when I press buy it does not go threw and tell me to go to the apple support.

Click here and request assistance.
(82917)

HT1539 I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized...

I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized... It was a digital copy...

melaniefrommadisonville wrote:
I want to try to un-install iTunes then re-intstall but am a new mac user and don't know how to do this.
click here and follow the instructions.

I am trying to rent a movie from I tunes to my iPad , but when I press rent nothing happens

I Am trying to rent a movie from iTunes to my iPad, but when I press to rent nothing happens

Welcome to the Apple Community.
Where's the movie from.

I rented a movie from iTunes. When I go to watch; it says download???

I rented a movie from iTunes for my iPad 3rd Gen. I went to the video app like usual. Selected to watch, and it said- I've already purchased it, but I have to go to downloads to download it. What the heck does that mean? Where do I go. It's taking me longer to figure this out; then would've been to watch the movie. Please help! I'd really appreciate it

Hello don_ristows_computer,
The following article provides steps that can help get your rental downloaded to your iPad.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
Cheers,
Allen

If i rent a movie through itunes, but do not transfer to ipad how can i download it to ipad without itunes and not be charged again?

I rented a movie via itunes and downloaded it to itunes at the time of rental. i was unable to transfer it to my ipad while connected to itunes due to a size constraint...i now have room on my ipad but am not near my itunes computer (2500 miles away), is it possible to download the movie directly from the iTunes Store to my ipad without having to rent it again and be charged a second time?
please advise.
thanks

No, rentals are only allowed to be on 1 device at a time, so you would need to move it from the computer to the ipad. This applies to rentals from the computer, if rented on a device (ipad) it is only viewable on that ipad and cannot be transferred elsewhere.

I'm trying to rent a movie on iTunes but when I press rent it shuts off

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