I phone 4s frozen with a pic of USB and I tunes logo will not reset by holding home and sleep wake buttons

I phone 4s frozen with a pic of USB and itunes logo on screen will not reset by holding sleep/wake buttons and home button at same time

It is plugged into computer and itunes is not showing that my phone is connected. Apple gave me a website address to fix the problem but it must have not been the correct web address. I'm outside of 90 day window for phone support.

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    My itouch (4th generation) has frozen up. It is stuck on the window with the slide bar with shows the time and date (which is the date from 3 days ago, even though it just frozen.  It won't shut down by holding down the sleep wake button on top. (yes, I held it for more than 6 seconds)  And obviously, I can't pull the slid bar over since it is completely frozen.
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    What do I try now?

    Try placing the iPod in ecovery mode and then restoring the iPod via iTunes.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore
    Next would beto wait for the battery to fully drain and the charge and try again.

  • I have a brand new ipod touch and when setting it will not connect to my home wifi, even though it is working with all other devices

    I have a brand new, just out of the box, ipod touch that will not connec to my home wifi. The connection works with all other devices.

    What happens when you try to connect?
    Error messages?
    Does the iPod see the network?
    Have you tried other networks?
    See:
    iOS: Troubleshooting Wi-Fi networks and connections

  • My phone is froze up all it is showing is the apple logo will not go past that???

    my phone is froze up all it is showing is the apple logo it will not load past this???  what do i do???

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  • My ipod touch froze (white screen), it will not restart (by holding home screen button and lock screen) and it will not sync with itunes

    Whenever my ipod freezes i just restart it but this time nothing is working!
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    i actually fixed this problem
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  • My I phone is frozen with just the little apple frozen on the scree.  What do I do?

    My I phone is frozen with the apple stuck on the screen.  What doo I do?

    Hold down the off button on the top of your phone and while you hold that down, press the home button at the same time.  Hold them until the phone restarts and then let go.

  • Email was frozen on ipad2.  Tried to reset by holding sleep/wake button.  Now have a continuous circle on screen.

    email on ipad2 stopped working (frozen with no messages showing).  Decided to reset the ipad via the sleep/wake button.  Now all that appears is a busy symbol (white turning circle).  Nothing works at all now.

    Have you tried pressing and holding both the sleep and home buttons for about 10 to 15 seconds, after which you should see the Apple logo appear, and the iPad should reboot - you won't lose any content.

  • Hi I have an iPhone 4S and iMessage or FaceTime will not activate. Even if I switch it off and and switch back on. I get an SMS with the following kind of message. null5245472d524553503f763d333b723d34663866363832353b6e3d2b323534373030303036343 6333b733d30

    Every time I try to activate face time or iMessage it return s with an SMS containing the following null5245472d524553503f763d333b723d34663866363832353b6e3d2b323534373030303036343 6333b733d30323532324143323037464646464646464633323034354630434242383838413032353 931433836453844354139343542334635303138303936
    The numbers are different every time though. I have tried rebooting the iPhone using power and home button. Tried restoring it. Tried erase all content and settings
    Tried reset all settings. Tried reset network settings. It was working flawlessly before the update. And also it works with my email address it just doesn't work with my phone number. I cannot understand the problem.  Any help is greatly appreciated. Thanks.

    DO you have a texting plan that provides for international SMS?
    ACTIVATING FACETIME AND IMESSAGES
    Activating Facetime and Imessages on your phone requires the ability to send SMS messages and depending upon where you are that might be an international SMS.  Check with your carrier to see if your plan supports sending of international SMS messages.  If you are having trouble activating Facetime or Imessages turn them both off on your device and reset the device (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost)).  Wait for the device to restart and wait a minute and turnFacetime and imessage back on and wait for activation.  If that does not fix things read the following articles:
    http://support.apple.com/kb/TS4268
    http://support.apple.com/kb/ts3367

  • Problems with my new iPhone 5 (sleep/wake button)

    Hi guys,
    I bought my iPhone 5 about 3 weeks ago but unfortunately I am having problems that I was not expecting from apple. My sleep/wake button sometimes works perfectly and sometimes I need to press the button 10 times to work. I called apple support and they said to restore my phone and don't do the backup. I did what he asked and two days after, the same problem happened again. This Saturday, I went to apple store (where is 2 h away from my home) and changed to a brand new phone. Right now my brand new phone, less than 24 h usage, had the same problem as my previous iPhone. I really do not know what to do, I don't know if this is a software or hardware problem and I hope someone could help me.

    I was reading some reviews about this specifically problem and some guys said that this is a software problem as long I can hear the button. That makes sense because as you said having the same problem in two devices is rare. I am also testing the case, right now there is no case and till now nothing wrong. At the end of the day I will share what happened

  • Phone will not reset

    Phone will not reset

    do oyu mean restart?
    IF so then
    Restart iPhone: Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart.

  • My update failed and now my phone is frozen with the apple symbol

    I was updating my iPhone and it failed and now my phone is frozen with the Apple Icon.  It wont turn off or anything

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • My phone is frozen with the itunes symbol and usb cord. Tried to update and cannot, any suggestions

    My phone is frozen with Itunes and a USB cord icons, I tried to shut it off and update and cannot..... any suggestions?

    First of all, your post says you have an iPhone 3G running iOS 6.0.1.  That is not possible, as the iPhone 3G cannot run any iOS past 4.2.1.
    So, if you simply made a mistake with that information, we can proceed.  If not, your iPhone was hacked or jailbroken, and likely cannot be saved.
    Try recovery mode as described below.  You may have to try to put the iPhone into recovery mode more than once.
    http://support.apple.com/kb/HT1808

  • HT4623 My husband just did the update for his iPhone 4, his phone is frozen with the iTunes page and a usb cable across the homescreen. He's tried holding down all the buttons all at the same time. can't shut it off. popped out the sim card, won't charge

    We just did the iPhone update ios 6. The screen is frozen with the iTunes logo and a picture of a USB cale across the screen. none of the buttons respond.The phone does not recognize the apple USB when connected. We tried holding all the buttons down at the same time and also removed the SIM card and reinserted.

    If it's not being recognized while it's in recovery mode in your itunes, try this
    plug the phone into the usb attached to the computer
    hold down the home and sleep/wake button on top simultaneously until the phone's screen goes black
    When the screen goes black, release your finger from the sleep/week button on top but continue holding the home button until you see a dialog on the itunes screen on your computer that says 'itunes has detected a device in recovery mode'
    then say 'ok,' select 'restore,' and say 'restore and update'

  • My phone is frozen with black screen and apple logo on it

    My phone is frozen with black screen and apple logo on it.s Not connecting to itunes

    Basics from the user guide are restart, reset, restore from backup, restore as new.  Have these ALL been tried?

  • I have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????

    i have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????

    Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.

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