I rented a movie using Apple TV and now can't continue watching on a MacBook
I know it's in the policy, but what the reason for putting such limitations?
It works vice-versa perfectly well.
Any problems contecting to the AppleStore on ATV? Does other content from ATV download?
Nothing stands out. Are you able to start to play it on your computer?
Similar Messages
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I rented a movie on my apple tv and now i want to watch on my macbook pro
i rented a movie on my apple tv and now i want to watch on my macbook pro
Welcome to the Apple Community.
That's not possible, rentals made on the Apple TV are non-transferable. -
Hello buy a movie on apple tv, and now can not find the device tells me I should go to settings / downloads / check downloads, but that does not exist in the menu of the apple tv, please help
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
When I rent a movie using Apple TV,it takes several hours to load. At this point, I opt to watch later. When I try to watch the movie, it starts loading again and tells me that it will be ready to watch in one hour forty four minutes. This can't be normal. Is there something I am doing wrong? Any suggestions.
If it's taking several hours then that is likely due to your internet connection. You can verify at speedtest.net
6mbps required for instant 720P
8mbps for 1080P
You can switch to SD in the settings (which only requires 3mbps)
You can also check istumbler or netstumbler for interference
Make sure you are on your ISPs DNS
The reloading is normal. There is no accessible storage on ATV. The small flash is used for caching streamed content, if you access other things or turn the device off it will be flushed. -
My apple TV is connected to a DTV with an HDMI cable and to my Yamaha receiver via optic cable. We rented a movie on Apple TV and.found that the movie played, but we only got audio for music tracks. Voice tracks were silent using both TV and receiver. This only occurred on the rented video and on recorded shows on my cable DVR. previews and other content on Apple TV are fine. Any ideas??
Previews and trailers do not contain 5.1 audio.
If you have recently moved your setup, you may have inadvertently changed some of the settings on your receiver. It certainly sounds as though it is unable to play the 5.1 audio from the Apple TV. -
I rented a movie on apple tv and while watching it kept stopping... i never finished the movie cause it wasn't playing.. Now what do I do. My netflix wouldn't play either. Will I be able to get my rented movie back?
What is your internet speed? www.speedtest.net
6mbps is required for instant HD rentals, you can turn off HD in the settings if on a slow connection
You can also rent in iTunes and stream to ATV
Wifi or ethernet?
Are you using your ISP's DNS? -
I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?
Rented movies downloaded to an Apple TV can't be transferred to any other device.
(86941) -
Just rented a movie on apple tv and it keeps starting and stopping every few minutes. have restarted in settings. have unplugged and replugged apple tv. any other suggestions?
The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps. -
I just rented a movie on apple tv and there is no sound! Help! I really wanted to see Crazy, Stupid Love tonight!
Check your audio out and Dolby digital settings, try restarting the Apple TV by removing all the cables for 30 seconds.
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I just watched my first movie using Apple TV and Netflix. Apple TV works great except for then I try to switch back over to tv mode I get the cable channel info on the bottom of the screen but no sound or picture. What did I I do wrong?
It was easy to set up, easy to use, got done watching the movie. Transferred from HDMI to TV and as my question above notes. I am on TV, my cable information (show/channel/etc) show OM the banner on the bottom of the screen, I can view the channell guide, but, my screen is white, no picture no sound? Other than that I got nothin
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i rented a movie on apple TV. I can watch the movie but no voice. The preview is fine with voice.
Suspect it's playing in Dolby Digital 5.1 - go to settings for audio/video and turn Dolby Digital to off.
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I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.
Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
Has anyone ran into the problem of having an old apple id and now can't download any past purchases
Has anyone ran into the problem of having an old apple id and now can't download any past purchases
Go to settings/itunes & app store and logout of your new ID and log in with the old, then try looking for past purchases again
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What are the exact steps for watching a movie on Apple TV? The Apple TV tells me to go to the desktop and accept the fee in my account. Then I start the movie on the desktop and then I go to the TV to watch it. I get charged twice!
Hey tolly73,
Thanks for the question. The following resource provides a good step-by-step section on how to rent a movie on Apple TV:
How to rent a movie from the iTunes Store on Apple TV
http://support.apple.com/kb/HT1498
If you need to contact iTunes Store support regarding a previous purchase (for example, a duplicate charge), please see this resource:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.
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