I uninstalled Firefox once, reinstalled it and it ran. I had a problem so I did it again. Now it will not run and I get an error message saying that firefox is running and you can only run one at a time. I can't figure out what is running.

Because of a problem, I uninstalled Firefox once, reinstalled it and it ran. I had a problem so I uninstalled/reinstalled it again. Now it will not run. I get an error message saying that firefox is running and you can only run one at a time. I have uninstalled multiple times and can't figure out what is running. The is only one Firefox installed and it is not open. What does this mean and how do I fix it?

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/880050]]

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Ever since downloading and opening Firefox 4 beta, when I try to launch 3.6.8, I get an error message saying that Firefox is already running; it is not. I have removed 4.0 beta from the computer, but don't know where else to look for any bits and pieces.

I need to restart the computer in order to launch FF 3.6.8. Also, in Dreamweaver CS5, I have defined FF 3.6.8 as my default browser, but when I try to view a page in FF, I get the same message that FF is already running. Where else do I need to look to find hidden files that are causing this?

Did you uninstall the Firefox 4.0 beta version ?
If you did then did you remove the personal data or otherwise removed to Firefox profile folder ?
Make sure that you still have a (default) Firefox profile folder.<br />
See http://kb.mozillazine.org/Recovering_a_missing_profile

I can't get firefox to work. I get an error message saying that firefox is not responding.

I am using firefox as an alternate browser to internet explorer 9. Now it won't open and locks up my laptop. Since I downloaded ie 9 I have had numerous problems. I want to uninstall ie9 and go back to ie8 which is installed already on my laptop but I don't know how.

I am using firefox as an alternate browser to internet explorer 9. Now it won't open and locks up my laptop. Since I downloaded ie 9 I have had numerous problems. I want to uninstall ie9 and go back to ie8 which is installed already on my laptop but I don't know how.

Firefox won't launch - I get an error message saying that firefox has to close

It tells me it's sending a message to firefox but as I can't log in it won't do this.

I've just (finally) managed to fix this problem today. I checked the Apple Support forums, and it seems a lot of people are having the same problem.
I rang the Apple Support line, and the very helpful man (thanks Alan!) talked me through it stage by stage. If you go to the following page on the internet: http://support.apple.com/kb/TS5376 it takes you through the process. WARNING - it takes a little time!
Basically, the first thing you have to do is go to your Program Files and double click on your iTunes folder. There'll be a number of files with the suffix .dll - you need to move all the .dll files from that folder to your desktop - you can simply click and drag them on the desktop..
Next, uninstall iTunes - go to Control Panel / Add/Rempve Programs and when the list comes up remove iTunes. This will take a few minutes... Then reboot your computer.
Next, go back to Control Panel / Add Remove and Remove - IN THIS ORDER -
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot again!
Next, check in your Program Files that the iTunes folder is completely gone - if it has, great: if it hasn't, right-click on the folder and press Shift and Delete - it will say "Are you sure you want to completely remove the folder "iTunes"? Click on "Yes".
Reboot!
Then go to the iTunes download page and voila! It should download iTunes without any problems... well it did for me.... Good luck!

I pre-purchased an album and now 2 of the songs will not play. I receive an error message saying that my computer is not authorized to play, but when I authorize it, it says it is already authorized. What do I do?

Please help me. I have already read the tips under the support and nothing has worked.

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I like to play games on facebook and for some reason I keep getting an error message saying that the shockwave player and flash player has crashed I use firefox could someone please give me step by step instructions to fix this issue?

I have Windows 8.1, my adobe player is the most updated version also.... hope this helps

Yeah, Firefox and Flash Player isn't a super stable combination on Windows 8.1 at the moment. We're collaborating closely with Mozilla to improve that, but that effort is going to happen over several months.
In the meantime, you might want to take a look at the other options. Microsoft invested a lot of time and effort into making the Flash experience on Win8.1 really good in IE, as did Google with Chrome.

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to l

I own an iMac 2011. I am unable to reinstall and launch premiere pro cc. We I attempt to run the program I get a error message saying that the adobe application manager is missing or need to be updated. I reinstalled the manager but I am still unable to launch any of my programs from adobe. I tried to do a trail with a program and I am still getting the same message.

Davinci thank you for the update.
Please utilize any available uninstallers that are located in the Applications/Utilities/Adobe Installers folder. Once all of the available uninstallers have been run you will then want to rerun the CC Cleaner Tool. You can find directions on the use of the CC Cleaner Tool and a download link at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html. After the CC Cleaner Tool is run then please reinstall the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.
The CC Cleaner Tool is designed to be used after running the uninstallers. Without running the uninstallers first then a complete removal may not be possible.

HT5654 Just tried 3 times to update iTunes on my PC running Vista. There was an error. It stopped the installation. Now iTunes will not start at all. The error message tells me to reinstall which I tried but did not work. What should I do?

Just tried 3 times to update iTunes on my PC running Vista. There was an error. It stopped the installation. Now iTunes will not start at all. The error message tells me to reinstall which I tried but did not work. What should I do?

Hello, Jdragone.
Thanks for the question. Start with completely uninstalling iTunes and all of it's components in the order specified in the article below. Once this is done, download and install iTunes.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
Cheers,
Jason H.

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

Hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

hi I recently dropped my ipod touch and now it wont connect to itunes. Everytime i plug it in, i get an error message saying that the usb device is not recognized

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..

I am trying to restore an older iPod Touch, but do not have the passcode. I am getting an error message saying that I need to free up some space, but I cannot because I don't have the passcode and have never synced this device to my account. Help..

If it is asking for the screen-lock passcode then:
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Otherwise follow varjak paw recommendation

When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?

When I download photos from a flash drive,everything is fine and they show in Events and Pictures, but when I click on the individual pic I get an error message saying that it cannot locate the JPG. Any thoughts?

It sounds like your iPhoto Advanced preferences are set to not copy photos during import, i.e. a Referenced library:
Check your Advanced preferences to see if that's the case. If it is the best solution would be to select the checkbox to copy the photos and reimport the photos from the flash drive. Then check the new import. It it was OK you can delete the previous event with the "missing" photos.
OT

I need help! when I am importing my NEF files from my D3300 camera into lightroom 5 and try to use the "copy as DNG" button I always get an error message saying that "saying the file is not recognized by the raw format support"

I need help! when I am importing my NEF Raw files from my D3300 camera into lightroom 5 and try to use the "copy as DNG" button I always get an error message saying that "saying the file is not recognized by the raw format support". The whole purpose of that button is so that the file can be recognized... How can I make the "copy as DNG" button work as it is supposed too?? Thank you

Thank you for responding. So I essentially will never be able to use that button in lightroom 5? do I need to get LR 6? Will there ever be an update for LR 5 that will enable me to use it?
Does DNG Converter work within LR or do I have to upload pictures to my computer and then make a second copy in DNG format. and then go into LR and use them?
Thank you @dj_paige

When I try to update to Itunes 11 I get an error message saying that Itunes has an invalid signature and wont be installed. I use Windows 7.

Everytime I try to update to Itunes 11 I get an error message saying that Itunes has an invalid signature and can't be installed? I have tried to install it two times and get the same message each time. Any solutions to my problem?? Those who have installed ITUNES 11 is it hard to work with? maybe im lucky it wont update?? I don't know.

That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

Connected my iphone to itunes earlier today...it was working fine...now i get an error message saying that my phone is in recovery mode...needs to be reset and that all media and contacts will be deleted.....is this really true? or is there a solution

connected my iphone to itunes earlier today...it was working fine...now i get an error message saying that my phone is in recovery mode...needs to be reset and that all media and contacts will be deleted.....is this really true? or is there a solution

No it's not true. It's one big practical joke being played on you by Apple.

I uninstalled Firefox once, reinstalled it and it ran. I had a problem so I did it again. Now it will not run and I get an error message saying that firefox is running and you can only run one at a time. I can't figure out what is running.

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