I updated Firefox, now every time I click on the Dock image my Mac reloads the disc image on my desktop and tells me this is the first time I've tried to open the program. What's going on? This is very annoying.

I contacted Sony, who spent 90 minutes trying to help me fix this, to be told it is a problem with the program, not the computer. I have deleted every trace of the program then reloaded it, three times, with the same results every time. This all started when I added a bunch of 'extras' from Mozilla. These 'add-ons' remain in the program when it is reloaded, so they may be the problem.

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.<br />
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
*http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

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ITunes won't open - any ideas what's going on?

Whenever I try to open iTunes, whether from the start menu or with the shortcut, it doesn't work. I get the hourglass for a few seconds, then it becomes a cursor again and that's all. No sign that I just tried to load a program.
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hi Sarah!
sorry about the delay. i'd had a wee adware problem lately (i got stomped by those irritating Win32.WinFixer, SystemDoctor2006 and WinAntiVirusPro2006 horrors), so i thought i'd download a copy myself and do a field test for you.
remember to reboot the PC after installing Ewido. click the "Update" button prior to a scan to collect fresh definitions (there were some waiting there for me when i did that).
probably best to click "Scanner" and then do a "Complete System Scan" to begin with.
this may take a while. my one took ... 49 minutes and 41 seconds. i don't think that was counting the time spent dealing with the alerts along the way. might be a good idea to settle in with a good book in front of the PC while doing the first scan. (it will probably honk at you quite frequently while it's scanning your cookies, but at other times there might be a few minutes between detections.)
love, b

I have iWork's 9 that inludes pages 4.3. I created a document that I saved. When I tried to open the document today, I was advised I needed a newer version of pages to open the document. Why can't I open an existing pages document?

I have iWorks 9 that includes Pages 4.3. I created a document and saved it as a "pages" file. When I tried to open the document the next day, a dialogue box told me I needed a newer version to open the file. The information provided stated the new app would cost $19.99 and the customer ratings are quite low. Why can't I open a previously created document in iWorks, regardless of the version. This is the first time Apple has demanded that I pay for a new version to open existing documents.

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When I open (launch) ps6, two old images always open. always the same 2 images, and always when I launch the program. what is going on?

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Check your userid autorecovery folder after you close Photoshop. If there are psb files in it delete them

My mac pro is taking long to open any program what is the cause of this

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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
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☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
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View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
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My iTunes app keeps shutting me out each time I open it. What is going on and how can I fix it?

My iTunes app keeps shutting down as soon as I open it. What is going on and how can I fix it?

Upgrade your browser to Firefox 8 and check
* getfirefox.com

Changed battery in laptop and now when trying to open dreamweaver cs3, I get "licensing for this product has stopped working"... contact customer support (thats a laugh). So what now?

Changed battery in laptop and now when trying to open dreamweaver cs3, I get "licensing for this product has stopped working"... contact customer support (thats a laugh). So what now?
it says: You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT admin or Adobe customer support for help.
Well it seems I am only able to install this on a maximum of 3 computers so if I uninstall and reinstall I may have used up all three. What caused this in the first place?

And most licenses extend to 2 machines; not 3. Your computer's clock probably reset when you changed batteries. Is your computer's clock set to the correct date and time now?
See Activation & Deactivation Help
Nancy O.

I want to inform you about my purchased list I tried to open it many times but invain. I tried to open the list at another device but it didn't open, So I tried another account on my device at it opened, So the Problem is not in my device I think in the a

I want to inform you about my purchased list I tried to open it many times but invain. I tried to open the list at another device but it didn't open, So I tried another account on my device at it opened, So the Problem is not in my device I think in the account. I hope my problem will be solved soon.
Thanks for interest.

It sounds as though you are trying to talk to Apple. Unfortunately, this is a user-to-user forum and Apple does not participate here.
You say you tried opening it "but in vain" - describe what happens, do you get an error statement or is the list just empty.
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I downloaded some videos to Premier Elements 13 from external hard drive but now the external hard drive is damaged. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open

I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files. It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
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Thanks again for any help!!!!

jnrmendonca
It had 4 years of photos and videos on it.
To what did your camera record those photos and videos - camera's internal memory, inserted memory card, other?
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ATR

I just got a new laptop, and when i went to go and buy something it asked me to verify my account because this was my first purchase on here. it asked me the security questions but i dont remember exactly what i put. Now my account is disabled. now what?

I just got a new laptop and when i went to go and buy something, it asked for some security question answers cause this was my first time buying on this computer. When i went to go type in the (so what I thought) correct answers, it said they were wrong. After numerous tries, it disabled my account. How do I get the answers sent to my email so i can start using my itunes again?

Go to item 12 in the AppleID FAQ for help with a disabled account.
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I paid for Lightroom and have been using it for over a year now. Ive just tried to open the app and it's asking me for a serial number.

I purchased LR just over a year ago, has been working fine until I tried to open the app this evening and it's now asking me for my serial number. There is also no past records of product purchase in my CC account. Has anyone had this problem before and how can I fix it as I am now back on a 30 day trial.

Have you subscribed to the creative cloud photography package?
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What operating system?

After moving all photographs from my first catalogue, which was a mess, to a new catalogue, it all worked fine. Until that is I tried to open the new catalogue, which had worked OK all day. I now get a window that says "Unexpected error, select another ca

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OK, restart in Safe Mode, this will clear some caches. It's possible one or more is corrupt. To restart in Safe Mode when you hear the start up tone hold down the Shift Key until you see a progress bar. Let it fully boot then restart normally and test.
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Every time I click on a separate widget in dashboard, my window switches back to my desktop. How do I prevent this?

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That’s not a virus; it’s adware. Click here and follow the instructions, or if desired, run Adware Medic.
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I made a keynote then saved it to a flash drive. When I tried to open the keynote on another computer using the flash drive t says, "keynote quit unexpectedly". I have tried multiple times but it never worked. Please help, thanks

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Hi Susan,
Please try the following:
The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
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Regards,
Rave

I updated Firefox, now every time I click on the Dock image my Mac reloads the disc image on my desktop and tells me this is the first time I've tried to open the program. What's going on? This is very annoying.

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