I updated itunes on my computer, itunes doesn't recognize and my phone will not come on. It's showing itunes logo and usb cord only. HELPPPPP
I tried to update iphone 4 to the 5.1 version. After installing on computer, connected to update phone. Phone will not come back on, showing itunes logo and usb cable. Please help
Hi ..
Help here > iOS: Unable to update or restore
Similar Messages
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my phone wont go off the connect to itunes screen t when i plug it up,it does nothing????
C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
I tired to update my software and my Iphone 4s has frozen please help???
Iam having the same problem this this my 4th iphone and have an ipad and Macbook pro iam thinking to change to samsung all i get is problems from my iphone now days
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Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.
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After downloading the new update for my iphone 4 the screen only show an itune logo, as
well as a plug in picture, thats it. No icons are visible, phone does not come on except to show
the two icons. When I power up it does nothing except shows those 2. When power off I dont even
get the slide off screen it just goes black. WTH?Hello bigboza,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
Have a nice day,
Mario -
Did an update on my phone and now I have the itunes symbol and usb symbol on my screen and my phone will not show anything else, what do i do?
http://support.apple.com/kb/ht1808
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Need help finding out what happened to my phone and what I can do. After trying to update my iPhone 3GS to IOS 5 my phone will no longer work and is an unknown device to any computer. It is like it wiped out everything on the iPhone and has no hardware or data on it. At the end of the download and update of IOS 5 it said there was an error during the process and gave me no option but to push ok and know phone is not working. The screen shows the USB plug and iTunes symbol, but computers will not recognize device.
What was the error number? That would be very useful since the following gives actions for various errors.
http://support.apple.com/kb/TS3694
Try manually placing the iPod in recovery mode to see if that will make the iPod visible in iTunes. See:
http://support.apple.com/kb/HT1808 -
My niece entered my 11yrs information when setting up her new ipod touch for itunes and now it will not even let me get on itunes on the ipod. How can I fix this?
Try editing the account on a computer
iTunes Store: Changing Account Information
Next try creating a new account using the same email address.
Last, contact iTunes by:
Contact iTunes -
when syncing with itunes, got error message saying had error and now ipad2 will not do anything other than showing the USB cable with arrow pointing to Itunes on screen. have done the reset and restart, but still get same thing. Ipad does not show up in itunes even though cable plugged in. Have shut down and restarted Windows 7 computer.
I had done all of that to no avail. I did call Apple Tech Support and after he suggested I try a USB port in the rear of the Win 7 computer, things starting working again. I had tried switching the USB port at the front of the machine but that had not helped. Everything is good to go again. thanks for your reply
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My phone will not come on because it says i need to plug it into itunes, so i did and now it will not restore. I have changed the USB cable, used different USB ports and used a different computer however errors still keep happening. Please help.
You need to tell us exactly what the errors your getting say.
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My phone will not come on it says hook to itunes... What do i need to do?
what do I need to do.? My phone will not come on it says hook up to itunes
Sounds like you need to restore the iPhone > iTunes: Restoring iOS software
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My phone will not come on nor will itunes detect it
Help, my phone will not come on nor will itunes detect it. I have held the buttons like everyone has said, it had 61% battery, so it is not a battery thing. I was able to get the apple in the center of the screen to appear then it went blank and nothing!
Yeah i getting the same error on my iphone3gs. Ive tried eveything i think if you find something out PLEASE let me know. Im going to send mine in though bc i cant take going with out a phone anymore. GOOD LUCK!!!!!
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I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work now.
I tried to update my iPhone 4s to the ios 6 and it wouldn't download and my phone will not work. I started the download and it said that it had 6 hours remaining, so i just left it overnight. The next morning it was working fine, but the ios 6 didn't download. I looked at it later and it had the turning on screen with the loading bar under it. It stayed like that for a while and the bar didn't move. I needed to use my phone so I tried to make it go to the home screen, but nothing happened. I held down the lock and home button for a few seconds and everything went black. I tried to turn it back on and all it has done all day is stayed on the turning on screen. I tried plugging it into the wall, and nothing happened. I tried connecting it to iTunes, and nothing happened. I don't know what I need to do to get it to work.
OMG is working OMG OMG OMG Thanks alot dude!
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The message says the computer is not authorized. I deauthorized and reauthorized it and it still will not work. Should i delete the song and download it again?
Should i delete the song and download it again?
Yes ... if just one song on an album is doing that, it usually means you've got a damaged file on your hands. -
I have just updated my iPhones 5s with and my phone will not turn on one now please help
I have just updated my iPhones 5s with las test update ios 7.0.5 and my phone will not turn on one now please help
Try a Hard Reset,
press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
if that doesnt work you may need to do a restore
http://support.apple.com/kb/ht1808
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