I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??
I want to buy Creative Cloud but can´t do it in my country (Uruguay), have any problems if I change my country??
Your Adobe account details need to match your billing address so I'm afraid you can't select another country to get round this. Please contact a reseller.
Kind regards
Bev
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hola
como me aseguro de bajar lightroom? ya pagué y no encuentro la manera de bajar este programaCan you send me te serial number Please? My orden number is
c0057916628MX
I am desperate, I hace to do my homework, I am a student of photography.
Thanks
Vero
Enviado desde mi iPad
El 14/11/2014, a las 9:04, JimHess <[email protected]> escribió:
on octuber 31th I called the adobe office to buy creative cloud, I can use photoshop but y cant use lightroom. I have already payed o thah date i have mencioned but I cant use the lightroom. what can i do?
created by JimHess in Photoshop Lightroom - View the full discussion
Why can't you use Lightroom?
Will Lightroom not install?
Do you have Lightroom 5 standalone version installed?
Please provide more details, and I'm sure we can help you sort things out.
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6929696#6929696 and clicking ‘Correct’ below the answer
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I can't text a contact but can voice phone them. I don't have the problem with any other contact and the contact is not blocked. I have an iphone5.0 OS 8.1.3. I used to be able to text them with no problem. The only difference I can think is that this problem may have started since I downloaded the OS I am using now
cyclelukeWasn't responding to you. Please show me links where this helped.
Apple isn't showing any system problems: https://www.apple.com/support/systemstatus/ -
i cant open many website with firefox, there say filter not let open this site, but when i open they with internet explorer not have any problem.
Could you post an example of the filter message?
This article has more information on the filters built in to Firefox: [http://www.mozilla.org/en-US/firefox/phishing-protection/ Firefox Phishing and Malware Protection].
It's possible that you also have a Firefox add-on, or external software, that is filtering what you see. However, we don't have enough information to help identify it yet. If you want to review a list of your add-ons, you can find them under: Help > Troubleshooting Information. -
Want to use I cloud but can't open primary email address for verification process
Hi there, it's my first time to join the Apple community eventhough I have used Ipad for about two years I guess, n have loved it since then.
Well, I have problem, I want to use I cloud, but I can't as I have to give verification first by following the instruction from Apple which has been sent to my primary email address. The problem is, I have been unable to open my primary email address because I seldom use it. I use my rescue email address for all my email communication, instead. My question is: Is there any email address of the support staff because I want the staff to send the instruction for my verification through my rescue email address?
I have looked up the support page, though, and submitted question which I thought it was the best solution: I want to change my primary email address ( to the rescuer email address) but I was refered to the page " expresslane" which should have been the most convenient way, because all I had to do was just call n talk to the support staff. However, since I don't live in the US, but in a foreign country, talking on the phone is not convenient for me.
I would really appreciate it if any one can help me with this because I can't wait to use I Cloud. Thank you.
All the best,
Suzy
PS: sorry, I didn't fill out the operating system information n other details because I don't remember it n didn't try to check it out as I was afraid I might lose this message n have to retype all over again.Suzy this usually means your apple id primary email address was not verified when you setup your apple id. What you will want to do is go to appleid.apple.com and try and log in under manage your apple id, if it tells you its sent a verification email you can change that email to something else by clicking edit (this cant be your rescue email though) once done a new email should be sent that you can verify and then use icloud. Hope this helps
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I want to buy an app but it's making me answeer two questions that I don't know the answer too
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
I've read that my account should activate after signing in, but it doesn't work for me. What do I do?
@350125 -
Here are several trouble-shooting methods that should get the applications activated again by your Adobe ID:
A. Follow steps 4 and 5 of http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html:
Launch the application.
Click the License This Software button.
See your Adobe ID in the dialog and click the Sign In button.
B. Use the Adobe Application Manager to install a different application to trigger activation using your Adobe ID.
C. If one application launches without asking for a serial number but another does, then from the application that is activated choose Help > Deactivate from the menu. Relaunch and activate either application.
D. Re-install the Adobe Application Manager from here: http://www.adobe.com/applicationmanagerpatch/index.html. Then launch the application again.
If none of these methods resolve the issue then provide:
Your operating system version.
The following three log files: PDApp.log, amt3.log and oobelib.log.
Email this information to [email protected].
Getting the log files on Windows:
Open the Command Prompt.
Type mkdir Desktop\logs and press Enter. This will create a folder called logs on your Desktop.
Type copy %temp%\PDApp.log Desktop\logs\PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type copy %temp%\amt3.log Desktop\logs\amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type copy %temp%\oobelib.log Desktop\logs\oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Zip the folder logs using a Zip program like 7-Zip (available from http://www.7-zip.org).
Getting the log files on Mac OS X:
Open the Terminal (located in the Utilities folder under Applications).
Type mkdir ~/Desktop/logs and press Enter. This will create a folder called logs on your Desktop.
Type cp ~/Library/Logs/PDApp.log ~/Desktop/logs/PDApp.log and press Enter. This will copy the file PDApp.log to the folder logs.
Type cp /tmp/amt3.log ~/Desktop/amt3.log and press Enter. This will copy the file amt3.log to the folder logs.
Type cp /tmp/oobelib.log ~/Desktop/oobelib.log and press Enter. This will copy the file oobelib.log to the folder logs.
Type tar -czf ~/Desktop/logs.tgz ~/Desktop/logs and press Enter. This will create the file logs.tgz on the Desktop. You can safely ignore the message: tar: Removing leading '/' from member names. -
I need to reinstall creative cloud, but can't see how. Nothing works anymore!
Hi, I've had some issues with my iMac and need to reinstall Creative Cloud. I no longer have the software to uninstall, and can't see how to reinstall on the Adobe website. Where do I go from here?
You can delete the alias also Adobe creative cloud if you have that in Application folder and try downloading CC cleaner tool for MAC Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Run the software and remove Creative cloud Desktop app.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the OOBE folder.
Access hidden user library files | Mac OS 10.7 and later
You can download it again from here: Free Creative Cloud | Download Adobe Creative Cloud free trial
Sign in and then try to install CC apps. -
Buy creative cloud, but encore cs6 request serial
Hi,
Today signed Creative Cloud, I install Encore CS6, but it asks serial. Why?
ThanksHi !
Make sure that Premiere Pro CC is activated(Click on Help > Sign out, if you see it. It is activated)
Then Launch Encore CS 6,it should work fine.
Thanks ! -
I've bought the photographer plan of creative cloud but can't install it.
I have bought the photographer plan of creative cloud and when I download the PS and LR apps I need to write my serial number which I don't have. Also don't know how to get the code. Please I have already read and search for any information and don't get any result. Any help please???
Illari Arbe if you are being prompted for a serial number then it is likely the computer is currently unable to contact our activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
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Apple can't seem to help me with this verification of payment information message that I'm getting when I try to rent a movie. My payment information is correct, and they don't have any issues billing me for anything else. What can I do?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I purchased Creative Cloud but can't find a download link?
The instructions say to "Locate the order number, and click the Download link in the Downloads column" - only, the Downloads column is blank. I did not purchase a hard copy, I'm sure of it (I would have had to provide a shipping address and I did not) so it's not that I accidentally bought a hard copy of a program. So why can't I download the program?
I only recently purchased it - about two hours ago. Do I have to wait a certain length of time before the download link shows up? (if that's the case then why isn't that stated in the instructions?)
I will attach a screenshot of the Order History page to show what I mean when I say the downloads column is blank:
Thank you!Alison you have subscribed to a single app subscription for Flash Professional. You can download your software from https://creative.adobe.com/.
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I am already paying a subscription for Adobe Acrobat XI Pro Now it want me to buy when using the edit tool or even the tool to insert pages Never had that problem before??????????????
Acrobat Reader can't edit PDF files. Use Adobe Acrobat Pro DC.
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Why can't we buy Creative Cloud in Turkey? Will it be available?
We are a small development team at Turkey, we would like to use creative cloud for developing games.
Trial period is over and we want to buy creative cloud for our team members.
Why can't we buy and will it be available from our country?
Thanks.We are also waiting to use creative cloud from turkey. Can anyone from adobe say a specific date?
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Creative cloud? Can I just buy Lightroom without renting software?
Looking for prices but all that I found is creative cloud.
You can purchase it from this website:
Products
You have to click on the little "Buy" On the right-hand side of the product listing.
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