IC screen colors from portal

Question

When the IC is launched from the EP 6.0 portal the IC screens are a
white on blue background with CRM 4.0 SP09. (easier on the eye)
ISSUE: Our CRM dev & Test system is upgraded to SP12 but the IC screens
now show as white on white background which is not as pleasing to the
eye.
With both SP09 & SP12, lauching the IC from t-code SE80 CRM_IC would
produce the white on white screens. But launching from the 6.0 portal
would allow a white on blue screen.
SP09
- 6.0 portal = white on blue
- launched from SE80 CRM_IC = white on white
SP12
- 6.0 portal = white on white
- launched form SE80 CRM_IC = white on white.
Anybody provide guidance on how to control the color.

Answer 1

Per SAP
Normally colours in the IC Web Client as well as in PC-UI and the portalshould be changed by changing the central SAP CSS files.
We found that the portal is using different definition for styles than
the web application server. A BSP application like the interaction
center is automatically loading the style definitions of the portal
if it is started from the portal. In case it is started without the
portal it takes the style definitions of the web application server.
That is the reason why it is different. Check SAP Note 919375.
The class .sapTabWhl in controls_ie6.css has different definitions of
background-color in CRM and EP.
CRM:
.sapTabWhl{background-color:#FFFFFF;}
.sapTabContent
EP:
.sapTabWhl{background-color:#transparent}
.sapTabContent{background-color:#transparent;z-index:50;font-family:
Arial,Helvetica,sans-serif;font-size:0.7em;color:#000}