IC WebClient IBASE

Does any one know which view I need to amend to extend the IBASE and Account Search. I've look at IBASEsearch and BUPAsearch in CRM_IC.
Thanks in advance.
Kini

Hi Kini,
If you set the CRM_ICWC_TEST parameter on your username as explained in this <a href="https://forums.sdn.sap.com/click.jspa?searchID=6368200&messageID=4129445">thread</a> you will be able to find the correct view via the browser tooltip.
Regards,
Patrick.

Similar Messages

Product Search in IC Webclient without IBase

Hi Experts,
Is it possible to serach and confirm products in IC Webclient based on Product ID without having IBase and IObject. Do let me know if anyone has done this before or any pointers to find a solution.
The customer implemented few crm modules earlier and is implementing IC Webclient 5.0 now.
regards,
Sajan

Hi,
A better solution is to edit your own copy of the navigational XML as per the <a href="http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000647973&_SCENARIO=01100035870000000112&_OBJECT=011000358700003057372006E">Web IC Cookbook.</a> The section you want is around page 60.
Regards,
Patrick.

SAP CRM 7.0 Webclient - Product Identification (IBase or IObject)

Dear SAP IC-Experts ,
I am new in the configuration of the SAP Interaction Center (SAP CRM 7.0) and have a process orientated question.
In my proyect the company is producing bathroom products which are installed in hotels, private homes, etc.. They sell their products via partner so they in most cases dont know where there products are installed until the end-user calls when they have a service problem. In the Interaction Center I have seen the Account and Product-identification Workcenter Page.
1. My first question is do I have to use IBase or IObjects to save the proyects in the Database? If I understood correctly IObjects can only be used if I have a serial-number for example which are used for cars or laptops to be able to uniquely identifie a product. As Bathroom products does not have this this kind of identification number to identify a single object I have to use IBase right? Additionaly I the company sells for example 30 times a shower cabine to a hotel I can not use IObject too because there is installed 30 times the same product in different floors and hotel rooms. This leads me to the conclusion that we have to use IBase which leads my directly to the second question
2. When using IObjects there is a Create-Button to create a new IOBject but this create button does not exists for a IBase in the View. When the end-user is calling me can I create in a very short time the installed base (IBase)? I hope I could make myself clear?
Basically I need to know if using IBase or IObjects for bathroom products and if using IBase how can I create it quickly as an IC Agent when the client is calling?
Best Regards
Oliver

Hello Oliver,
Yes, you are correct. The IObject (individual object) is intended primarily for consumer-facing scenarios involving serialized registered products. For a B2B scenario where a company has a footprint of installed products (whether it be HVAC equipment, plumbing systems, faucets, etc.) it is probably preferrably to use the Installed Base object to model the installation.
As you noticed, there is no native possibility to directly create new Installed Base hierachies from inside the Interaction Center directly (though there is an option for IObjects). The rationale here is that while a contact center agent would often register a new consumer product, they probably would not usually create new Installed Base hierarchies; rather this is something that, like creation of service contracts for example, is typically done by a Service Professional using the ServicePro role. However, you can always add a link to your IC menu to launch the ServicePro screen for IBase maintenance/creation in order to allow the agent to create or maintain the IBase hierarchy. A little cumbersom of course, but definitely a possible workaround.
Warm regards,
John

IBASE not coming up in IC

Hi,
Created IBASE in IB51 and that was visible in IB52 & IB53 but when I'm trying to search in Interaction centre the IBASE is not coming up..do we need to make any more settings to make it reflect in IC ...please advise.

Hi,
Could possibly be an authorization issue. The WebClient uses a different authorization object for Installed Bases - CRM_IBASE (Authorization Object for Installed Base).
See the CRM 7.0 release notes:
https://websmp201.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&

IBase in Account Fact Sheet

Hello experts,
I have a question concerning the account fact sheet:
We want to show the IBASE of the customer in the Fact Sheet (BP_ACCOUNT_FS), so I went to the Workbench and added the IBASE Component Fact Sheet. Unfortunately the available fields don't contain information about the product ID.
Within the Account Fact Sheet of the IC WebClient the section of the IBASE does contain information of the product ID.
So is there a possibility to use the IBASE section of the ICCMP_AFS in the BP_ACCOUNT_FS?
(Adding the ICCMP_IBASE0001 to BP_ACCOUNT_FS in Customizing and Workbench withour additional settings did not work).
Thanks for your help in advance!
Regards Anne

Hi Aakshi,
Please check in transaction SICF in the BW system that the required service is activated - note 1124553 will help with this.
Kind regards,
Vanessa.

IC Webclient Enhancement - Account Identification

Hi Experts,
I have a requirement to include a new view in the Account Identification screen, and it is not working. I have explained the requirement and my steps below. Sorry that it is lengthy, I thought of providing all the details.
I have the following scenario:
In IC Webclient Account Identification, I need to call a custom view (built in a custom component) on clicking the confirm button on Ibase component. This is how it should work:
i) Launch IC webclient sales role, account identification is the default screen. This is component CRMCMP_BPIDENT.
ii) Search for an account and confirm an account. The component and view displaying the account information is ICCMP_BP_DETAIL/BupaDetailB2B
iii) The Ibase is already setup, so on confirming an account, the corresponding Ibase components are shown in the result list. So, we select an ibase component. The selected Ibase details is shown in ICCMP_IBASE/IbaseDetails
iv) On clicking the confirm button on the ibase, a new view should be shown below the Ibase view. Component and view is ZCOMP/Myview
I am unable to see MyView as in step (iv).
I have done the following:
Component ZCOMP:
i) Created the component ZCOMP and created a view MyView
ii) Created an inbound flag "IP_DEFAULT" in the MainWindow (default window).
iii) Exposed the window and inbound flag in the component interface
Component ICCMP_IBASE:
i) Enhanced the component and its view IBDetails (as this view contains the confirm button).
ii) Created an outbound plug in the view. Plug = "CALLORDERSCREEN".
iii) Created an outbound plug in the window containing this view. Plug = "DMSORDER".
iv) In the OP_CALLORDERSCREEN method, code as below:
DATA: lr_window TYPE REF TO cl_bsp_wd_window.
lr_window = me->view_manager->get_window_controller( ).
lr_window->call_outbound_plug( 'dmsorder' ).
v) Under the window method OP_DMSORDER, coded as below:
fire_outbound_plug( iv_outbound_plug = 'dmsorder' ).
vi) Redefined the method "EH_ONCONFIRM" for the event "ONCONFIRM" in the view.
vii) In the redefined method EH_ONCONFIRM, coded as below:
IF lv_cucobupa->is_cp_selected( ) EQ '0' OR lv_cucobupa->is_cp_selected( ) EQ '1'
 OR lv_cucobupa->is_cp_selected( ) IS INITIAL.
 op_callorderscreen( ). " Just added this line and commented the below line. Rest ofcode is same
* gr_window->call_outbound_plug( 'interactionhistory' ). "#EC NOTEXT
ENDIF.
viii) Exposed the outbound plug "DMSORDER" in the component interface.
Component ICCMP_BPIDENT:
i) There is already a component usage for Ibase. Added the outbound plug "DMSORDER".
ii) Added the new component ZCOMP in the usage and added its inbound plug "DEFAULT".
iii) Since the view MyView needs to be displayed below Ibase view, I did as below:
Created a new view area "Order" under the viewset CRMCMP_BPIDENT/BuPaIdentifyCustomer and added my view under this viewarea. Also, made the position changes in the view layout of CRMCMP_BPIDENT/BuPaIdentifyCustomer (BuPaIdentifyCustomer.htm)
iv) Created a navigational link as below:
ID = "dmsorder"
Source View = Window of ICCMP_IBASE containing the view IBDetails
Outbound plug = DMSORDER
Target view = MainWindow of component ZCOMP
Inbound plug = DEFAULT
I put breakpoints in each of the plug methods.....and found the following:
i) The method OP_DMSORDER in component ICCMP_IBASE is being called from the Ibase component plugs.
ii) The method IP_DEFAULT (which is empty) in component ZCOMP is being called as well.
But, I still cannot see the view!
Please let me know what I am missing here.
Thanks in advance.
Regards
Vicky

Hi,
it is hard to analyse this remote with no access to the system.
I suppose the new component you created is working --> You tested it stand alone?
As the inbound plug of your view is called the component setup is most probably correct. The navigation is working. There are two things I might suspect a problem:
1. The viewset in the ICCMP_BPIDENT is not set up correctly. Check the HTML and runtime repository again
2. During view creation something goes wrong. Thus the view is not created.
Perhaps you can create a blank view in your Z component and just put some html code
<h1>Hello World</h1>
on it. Now put this in the window of your Z component as default in the runtime repository.
cheers Carsten

Notes History within WEBCLIENT IC

All,
Within the interaction history section of the WEBCLIENT IC, after confirmation of business partner and IBase, a "Notes History" link is available. The "Notes History" seems to be collecting logs of notes which were entered within a transaction (order, complaint) for a specific business partner.
I would like to disable to log mechanism of the "notes history" in the WEBCLIENT IC. Can you advise of the correct steps which need to be executed in order to disable this log mechanism?
Regards, Sander

Hello Sander,
You can disable the log mechanism of your Note type in SPRO.
Go to SPRO->CRM->Basic Functions->Text Management->Define Text Determination Procedure
Select Text Object type which you're using.
e.g CRM_ORDERH which is normally used for Business Transactions
Select this and click on procedure on left.
Choose the standard or (customized) text determination procedure which you are using for your process.
Select this and click on definition of procedure on left. You'll see all note type on the screen.
There is a column - Changes. If its value is p, it'll log all the historic data there. You can remove this P value and make it blank and save.
From now onwards, it'll not save any notes into that Notes History note type.
I hope this solves your problem.
Please let me know if you have more questions.
Thanks
Vishal

Org detemination when user attached to multiple profiles in IC webclient

Hi,
I am having a problem with org determination in IC webclient when a particular user is attached to multiple profiles.
The scenario is as follows:
1. Log into IC webclient
2. Indentify and confirm an account
3. Select and confirm an IBase
The IBase here is basically used for partner determination.
4. Go to the Service Ticket and enter you details and save it.
The issue is as follows:
When the user who is logged into the IC webclient is attached to a single profile then org determination happens correctly and the partner determination procedure is subsequently triggered to determine all the partners from the IBase.
Now when the user is attached to multiple irg units because of some business reasons then the org determination does not happen because the user is attached to multiple org units in the org structure and hence the subsequent partenr determination is also not invoked.
I am sure of one thing that if the org determination happens correctly then the partner determination will also happen correctly and the all the partners from the IBase will be determined.
My query:
After the user has uniquely selected a profile indicating which org unit he wants to currently work with how do I ensure that the org determination succeeds. In other words how do I ensure that the org determination now occurs based on the profile selected in IC web client.
Thanks and regards
Murli Rao

Hello Vin,
 I have created a new rule. This is a copy of rule 10000194.
The problem I am faced with is that the function module mentioned in the rule is not invoked.
My observations are as follows:
1. In function module CRM_ORGMAN_DETERMINE_ORGOBJS the there is a call which is as follows:
 CALL FUNCTION 'CRM_ORGMAN_FIELD_CATALOG_VALUE'
 EXPORTING
 iv_ref_guid = iv_ref_guid
 iv_ref_kind = iv_ref_kind
 iv_scenario = iv_scenario
 iv_act_object = iv_act_object
 is_reference_partner_wrk = is_reference_partner_wrk
 is_orgman_com = is_orgman_com
 iv_container_mix = iv_container_mix
 iv_bal_log = iv_bal_log
 IMPORTING
 et_act_cont = lt_act_cont
 EXCEPTIONS
 no_values_found = 1
 OTHERS = 2.
 Now the call above is used to get the container values which will be used during rule determination. I have not maintained any container objects in the rule itself. But since the rule is attached to an Organizational data profile the following are a part of the container:
Sales Organisation, Distribution Channel, Division, Sales Office, Sales Group.
Unfortunaely there is no value determination available for these objects. Hence when the above function module return the variable lt_act_cont has 5 rows and the value of sy-subrc = 1 because there was no value determination.
2. The same thing happens for the default rule 10000194. But the lines after the function module will tell as to why for the standard rule the function module is called and not for my rule. The lines are as follows:
 IF ( sy-subrc = 0 ) OR ( lt_act_cont[] IS INITIAL ) OR
 ( iv_act_object = 'AC10000194' ) OR
 ( iv_act_object = 'AC14000178' ).
As you see the rule has been hardcoded and hence everythings seems to work fine.
How can I overcome this issue.
Thanks and regards,
Murli Rao

IBase linking with Account Identification

Hello,
Can I know the configuration involved if I'd like the Account be linked to the IBase in WebClient?
Meaning to say, when an IBase is confirmed, it auto populates the Account information or when an Account is confirmed, the IBase related to the Account is displayed?
Thank you.

Hi,
First, you need to create your Ibase and add partner information (IB52 - Change Installed Base ->Goto>Partner ). In this path, you need to complete partner with function Ship to Party and Sold to Party.
Second, your Interaction Center Profile, need to have correct configuration for search installed base. SPRO> Customer Relationship Management> Interaction Center WebClient> Master Data> Accounts> Define Account Identification Profiles. In this path, please ensure that "Ibase search partner" has an entry (customer, contact person or both).
After that, in IC when you select a Ibase with partner, system automatically found BP and confirm.
Regards,
Lyda

Creation of Ibase for satellite systems in Solution Manager 4.0 SP13

Hello!
Can enybody help?
We are trying to creat Ibase for Satellite systems in solution landscape in SolMan system, using the automatic generation(TA SOLUTION_MANAGER) for specific solution.
After successfully generation we have only one iBase for one solman system only, but there are some systems in solution.
Does anyone know how to generate iBase for all systems in solution?

Hi,
There will be only one iBase for a solution.
Goto tcode IB52 and check. You will find all the systems assigned to your solution appear there.
regards,
Ram

Creation of IBase for Production data or sales order in R/3

Hi,
My client is a locomotive manufacturing Company, They want to track the failure of parts in the locomotive and any changes made in the locomotive during service.
Kindly explain your thought on the following:
1. Here Each locomotive will have an MBOM created for each sales order. We need to create a IBase equivalent to the MBOM in SAP R/3 47. Is it possible to create an IBase with reference to Production order or Sales order. Will it copy all the BOM components to IBase.
Thanks in advance
Manik

Hi Madhu,
There can be multiple reasons why it does not go to APO.
Two of the most common overlooked points are:
1. ATP tick in integration model.
2. Activation of ATP in external system: this is done in SPRO in the data transfer section.
Another common point is cheking rule: In SPRO see that your business event(SO) is enabled for ATP check.
Also you can go to transaction CO09 for ATP simulation in R/3 .
Hope it helps. Otherwise you can revert with specific questions.
Regards
Santanu Dawn

WebClient Error - Failed to log on to the comm. mgmt. software

Hi, following the CR410 i have created a webclient profile/ framework, and assigned the profile to an org unit.
now when try to open the webclient using crm_ic, i am getting the above error on the IDES system.
"Failed to log on to the communication management software system"
Details of the above error
Diagnosis
An error occurred while logging in to the communication management software system.
System Response
The multichannel services are not available. You will not be able to work with contacts such as phone calls, e-mails, or chat sessions.
Procedure
Contact your system administrator.
Procedure for System Administration
Review the ICI trace.
what could be error...
Thanks,

Have you configured CTI with IC WebClient? If yes under IC WebCLient profile look for CONTACTCENTER function profile and enter correct profile.
If you do not have CTI in place make sure that CONTACTCENTER entry is blank under IC WebClient profile.
Thanks,
Thirumala.

RFC connection error in Webclient

hi,
when i am checking the RFC connection for the webclient i am getting the error:
ERROR program 5480450@CRMSERVER not registered
LOCATION SAP-Gateway on host crmserver / sapgw00
DETAIL TP 5480450@CRMSERVER not registered
COMPONENT SAP-Gateway
COUNTER 44
MODULE gwr3cpic.c
LINE 1621
RETURN CODE 679
SUBRC 0
RELEASE 640
TIME Wed Dec 14 13:51:00 2005
VERSION 2
please guide me how to resolve this,
regards,
uday

hi,
when i am checking the RFC connection for the webclient i am getting the error:
ERROR program 5480450@CRMSERVER not registered
LOCATION SAP-Gateway on host crmserver / sapgw00
DETAIL TP 5480450@CRMSERVER not registered
COMPONENT SAP-Gateway
COUNTER 44
MODULE gwr3cpic.c
LINE 1621
RETURN CODE 679
SUBRC 0
RELEASE 640
TIME Wed Dec 14 13:51:00 2005
VERSION 2
please guide me how to resolve this,
regards,
uday

Service Desk - need IB52 iBase "partner assignment" mass change

Dear Ladies and Gentlemen,
We are using SAP Service Desk in Solution Manager 7.0 EhP-1.
There are many satellite systems connected to SolMan using Service Desk.
Of course all of them are setup in SMSY, have a valid iBase entry in IB52, and have the "sold-to-party" assigned in IB52 -> Goto -> Partner.
Now we need to assign a new business partner as "sold-to-party" for all these systems.
We do not want to rename the current business partner, but have to assign a new business partner to not influence existing tickets.
Thus, manually we would need to go to IB52 and change the partner assignment in IB52 -> Goto -> Partner and enter a new value for all the systems.
Q: is there a way to perform a mass change for the "sold-to-party" partner assignment of the iBase entries? Is it possible to update or replace all or multiple existing partner assignments in iBase?
Many thanks,
Peter

Hi Christian,
Can you please tell me how did you create iBase for NON-SAP Systems? I know it is IB51/IB52? I am not sure what do you do after that? For an example I went to IB51 and create iBase number 403? now I go to IB52 and put the 403 in the installed Base field and click on Green arrrow to go inside correct? what do I do after that? where is the options to create the iBase name call "Network Group" ?
How did you solve your issue for not showing when you went to F4 in NOTIF_CREATE? was that authorization error? if yes, do you know the object name?
any help is much much appreciated
Thanks in Advance
Kumar

Service Desk with IC WebClient: Category Modeler not available

Hello,
We are currently implementing a Service Desk Application based on SAP Solution Manager. Therefore we are using the article "Implement an ITIL Employee Service Desk with IC WebClient" of "www.CRMExpertOnline".
One of the steps, which are described in the article describes how to Categorize incidents with the Category Modeler. It says that the Category Modeler is available trough BSP Application CRMM_ERM_CAT.
Unfortunately this SAP-Application is not available on our system.
Our System Data:
SOFTWARE COMPONENT               RELEASE                    LEVEL               HIGHEST SUPPORT PACKAGE          DESCRIPTION
SAP_BASIS                                        700                              0012               SAPKB70012                                        SAP Basis Component
SAP_ABA                                             700                              0012               SAPKA70012                                        Cross-Application Component
PI_BASIS                                        2005_1_700          0012               SAPKIPYJ7C                                        PI_BASIS 2005_1_700
ST-PI                                                  2005_1_700          0005               SAPKITLQI5                                        SAP Solution Tools Plug-In
SAP_BW                                             700                              0014               SAPKW70014                                        SAP NetWeaver BI 7.0
SAP_AP                                             700                              0009               SAPKNA7009                                        SAP Application Platform
BBPCRM                                             500                              0009               SAPKU50009                                        BBPCRM
CPRXRPM                                             400                              0009               SAPK-40009INCPRXRPM                    SAP xRPM/cProjects/cFolders 4.00 (ABAP)
BI_CONT                                             703                              0005               SAPKIBIIP5                                        Business Intelligence Content
ST                                                       400                              0012               SAPKITL422                                        SAP Solution Manager Tool
ST-A/PI                                             01I_CRM500          0000         -                                                                 Application Servicetools for CRM 500
ST-ICO                                             150_700                    0009               SAPK-15079INSTPL                         SAP Solution Manager Implementation Cont
ST-SER                                             700_2006_2          0003               SAPKITLOK3                                        SAP Solution Manager Service Tools
Does anybody know where I can find/download the category modeler-application?
Thanks in advance,
Andreas

Hello Andreas,
The question is that CRMM_ERM_CAT is an application, also a transaction but this is not the name of the associated BSP I think, this belongs to component CRM-PCF more than Solution Manager.
I have seent some messages speakin about to call:
http://server:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?
appl=CRMM_ERM_CAT
Sorry! I can not tell you more about this, regards,
Dolores

IC WebClient IBASE

Similar Messages

Maybe you are looking for