IC Webclient - UI Component

Hi there,
Does anybody know if there is a UI Webclient component that implements a method to get SAP CRM contact master data based on information (e.g, phone number) coming from an inbound call that is triggred by events monitored by an ICI server? Could you please name the class that implements this method?
Thanks,
Renilton Oliveira

Depends what kind of view you are talking about. In any case first go to runtime repository on the left panel of the component and then click the edit button.
If you are talking about interface view, right click the component interface and choose "Add interface view". The created view is added to the selected window in the runtime repository.
If you want to add view to the window right click the windows component and select "Add view".
Select the view using the f4 help and save the runtime repository.

Similar Messages

BP creation in CRM WebClient - Role and Number Range assignment

Hello,
I have the requirement to specify a particular number range and BP role when an Account is created in the CRM WebClient Interface.
For example as standard, when an employee is created through the CRM WebClient (BSP component BP_EMPL) the default employee role (BUP003) and the default number range are assigned to the BP.
I would need to specify a different number range and role to the employee
I've tried to configure the Account Identification profiles (activity "Define Account Identification Profiles" in customizing); with that activity you can specify which role and which number group you want to use for the BP (account) creation. However this customizing is affecting the IC WebClient only and not the CRM WebClient.
I was wondering if a similar customizing activity exists for the CRM WebClient (in particular for the BP_EMPL application), or if there's a way around this.
Anybody has an idea about how to solve this?
Any help would be greatly appreciated, thank you in advance.

Hi all,
I have done this by defaulting the bp group in the BADi
1.Go to the se18 and select BADI_CRM_BP_UIU_DEFAULTS and select the interface IF_UIU_BP_DEFAULTS
2. Go to the method IF_UIU_BP_DEFAULTS~GET_DEFAULT_VALUES and you can write your logic here to default the grouping.
In my case I wanted all accounts created to be defaulted to a particular grouping and my code looks like this
lv_name1 = lr_current->get_property_as_string( iv_attr_name ='BP_CATEGORY' ).
                    IF lv_name1 IS NOT INITIAL.
                      IF lv_name1 = '2'.
                        lr_current->set_property( iv_attr_name = 'BP_GROUP'
                                   iv_value = '0060' ).
                      ENDIF.
                    ENDIF.
Thanks & Regards,
Sanila

Re - Deploy IC WebClient in J2EE

Hello,
I have deployed the ICServer (IC WebClient) Java component on the J2EE Server and its working fine.
What I want to know is:
This deployment points to the CRM Dev Server (Client 100), now how do I change the System & Client parameters in this deployment so that it can point to the QA & finally ot the Production Box.
Do I need to make another Deployment of the same component? if Yes, How? As now I am unable to deploy the same component thru SDM.
Please Help. Thanks in Advance.
SP.

hello,
Please check the XCM settings, there you can change the host/Ip of the crm system to point to....
I think this will help you.
Regards,
Naveen Rajagiri

Problem in Customizing Search Help for Business Partners in CRMD_ORDER

Hi All,
I am absolutely newbie in CRM. I have a problem here.
We are using SOLMAN for incident management in our project. We use transaction CRMD_ORDER for creating a support message. Now this creen has 4 kinds of partners namely SLA Partner,Reported By,Support Team,Ticket Owner. Now for all these partners there is a common Search Help being used i.e. COM_PARTNER. We have a requirement that for all these fields we want to take user directly to hit list which should have only 2 fields. These hit lists are different for all these 4 fields. I have right now no idea how am I going to achieve this? I have a hint about Search Help exit being used but not sure which one and how? Please guide on this.
Thanks in advance,
Saket.

Hi,
you are using icident - i guess you are on CRM 7.0?
Why won´t you use the webclient UI but CRMD_ORDER?
In Webclient UI component BT_PARTNER you will find the relevant searchhelps and can influence them with methods GET_V*
Best regards
Manfred

Create a new view under a component in IC Webclient UI

Hi ,
Can anyone tell how to create a new view under a component in IC Webclient UI.
Regards,
Sijo

Depends what kind of view you are talking about. In any case first go to runtime repository on the left panel of the component and then click the edit button.
If you are talking about interface view, right click the component interface and choose "Add interface view". The created view is added to the selected window in the runtime repository.
If you want to add view to the window right click the windows component and select "Add view".
Select the view using the f4 help and save the runtime repository.

The IC WebClient profile does not have a component 'ERP Sales Order'

Hi CRM Experts,
While creating the ERP Sales Order in web-IC
we have bumped into following error:
"The IC WebClient profile does not have a component 'ERP Sales Order'".
And also we are not able to see sales area data and Plant data in the drop down lists.
we have done the following settings:
1) ERP Sales Order Profile:we have defined ERP Sales Order profile,maintained RFC destinatin and assigned document type to ERP Profile.
2) Business Transaction Launcher: We have defined the Business Transaction Profile and assigned dependent business transaction.
3) We have assigned the Business Transaction Profile to the Navigation Bar Profile.
Please suggest me regarding above error also let us know did we miss any configuration?
Waiting for your valuable inputs.
Regards,
Sree.

Hi Sree,
There is a setting needed for the IC webclient
ERP_SALES_ORDER
you need to define ERP sales order profile and assign it to your ic webclient profile.
And the ERP sales order scenario can only be used with a ERP 6.0 backend system, at least.
Hongyan

Does IC WebClient require a J2EE engine for any of its component

Does IC WebClient requires a J2EE engine for any of its component? What's the need to install j2ee engine on CRM server?
I would appreciate if anybody could give a good answer or any kind of documentation on it.

Prakash,
The answer is yes in terms of the J2EE enginge being required. It primarily handles your multichannel access and broadcast messaging for the call center. If you don't install it, then your IC webclient will not work correctly. We are not using the "telphony" features of the call center, but still installed the java piece so that the standard functionality would work correctly.
Good luck,
Stephen

RFC connection error in Webclient

hi,
when i am checking the RFC connection for the webclient i am getting the error:
ERROR program 5480450@CRMSERVER not registered
LOCATION SAP-Gateway on host crmserver / sapgw00
DETAIL TP 5480450@CRMSERVER not registered
COMPONENT SAP-Gateway
COUNTER 44
MODULE gwr3cpic.c
LINE 1621
RETURN CODE 679
SUBRC 0
RELEASE 640
TIME Wed Dec 14 13:51:00 2005
VERSION 2
please guide me how to resolve this,
regards,
uday

hi,
when i am checking the RFC connection for the webclient i am getting the error:
ERROR program 5480450@CRMSERVER not registered
LOCATION SAP-Gateway on host crmserver / sapgw00
DETAIL TP 5480450@CRMSERVER not registered
COMPONENT SAP-Gateway
COUNTER 44
MODULE gwr3cpic.c
LINE 1621
RETURN CODE 679
SUBRC 0
RELEASE 640
TIME Wed Dec 14 13:51:00 2005
VERSION 2
please guide me how to resolve this,
regards,
uday

Service Desk with IC WebClient: Category Modeler not available

Hello,
We are currently implementing a Service Desk Application based on SAP Solution Manager. Therefore we are using the article "Implement an ITIL Employee Service Desk with IC WebClient" of "www.CRMExpertOnline".
One of the steps, which are described in the article describes how to Categorize incidents with the Category Modeler. It says that the Category Modeler is available trough BSP Application CRMM_ERM_CAT.
Unfortunately this SAP-Application is not available on our system.
Our System Data:
SOFTWARE COMPONENT               RELEASE                    LEVEL               HIGHEST SUPPORT PACKAGE          DESCRIPTION
SAP_BASIS                                        700                              0012               SAPKB70012                                        SAP Basis Component
SAP_ABA                                             700                              0012               SAPKA70012                                        Cross-Application Component
PI_BASIS                                        2005_1_700          0012               SAPKIPYJ7C                                        PI_BASIS 2005_1_700
ST-PI                                                  2005_1_700          0005               SAPKITLQI5                                        SAP Solution Tools Plug-In
SAP_BW                                             700                              0014               SAPKW70014                                        SAP NetWeaver BI 7.0
SAP_AP                                             700                              0009               SAPKNA7009                                        SAP Application Platform
BBPCRM                                             500                              0009               SAPKU50009                                        BBPCRM
CPRXRPM                                             400                              0009               SAPK-40009INCPRXRPM                    SAP xRPM/cProjects/cFolders 4.00 (ABAP)
BI_CONT                                             703                              0005               SAPKIBIIP5                                        Business Intelligence Content
ST                                                       400                              0012               SAPKITL422                                        SAP Solution Manager Tool
ST-A/PI                                             01I_CRM500          0000         -                                                                 Application Servicetools for CRM 500
ST-ICO                                             150_700                    0009               SAPK-15079INSTPL                         SAP Solution Manager Implementation Cont
ST-SER                                             700_2006_2          0003               SAPKITLOK3                                        SAP Solution Manager Service Tools
Does anybody know where I can find/download the category modeler-application?
Thanks in advance,
Andreas

Hello Andreas,
The question is that CRMM_ERM_CAT is an application, also a transaction but this is not the name of the associated BSP I think, this belongs to component CRM-PCF more than Solution Manager.
I have seent some messages speakin about to call:
http://server:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?
appl=CRMM_ERM_CAT
Sorry! I can not tell you more about this, regards,
Dolores

CRM 2007 : Unable to access the BP_HEAD component

Hello,
I'm a basis guy, very new to SAP CRM.
We have been asked to install CRM 2007.
We are able to ping the crm server from transaction sicf.
The users are able to access the webclient, they're able to acess the component "CRM_UI_FRAME"
Therefore, it doesn't seem to be any configuration error.
Afterwards ,we have been asked to activate the component BP_HEAD, but we are unable to do so.
Users are using transaction BSP_WD_CMPWB, then they choose the componenet BP_HEAD.
Then Components/view/BP_HEAD/AccountDetails they choose the confiruation tab.
and there after a while they receive an error message :
+http://xxxxxxxxxxxx.com:1080/sap/bc/bsp/sap/bsp_dlc_frcmp/session_buffered_frame.htm?
sap-client=301&sap-sessioncmd=open&sap-syscmd=nocookie&sap-language=EN&bsp_appl=BP_HEAD&bsp_page=AccountDetails.htm&role_key
=<DEFAULT>&component_usage=<DEFAULT>&object_type=<DEFAULT>&object_sub_type=<DEFAULT>&config_type=
GRID_BASED&config_usage=DEFAULT&display_mode=TRUE&transport_data=&rep_url=/sap/bc/bsp/sap/BP_HEAD/Repository.xml&locked_by=&wb_user=xxxxxxx+
We ve tried to activate all the BP_HEAD* and bsp_dlc_frcmp services in transaction sicf .. but it didn't help.
Any idea woulb be highly appreciated.
Best Regards.

Hi Juan82,
please check out the[ license comparison chart |service.sap.com/~form/sapnet?_SHORTKEY=01100035870000700291&_SCENARIO=01100035870000000183&_ADDINC=011000358700001192682007E&_OBJECT=011000358700000953982007]on the SMP.
All the best,
Kerstin

Problem integrating own javascripts in a Custom build component

Hi all,
I have created an own component and included in the IC WebClient (CRM 2007). The component contains a view with a custom layout implemented directly in the related *.htm page in the respective BSP Application.
This works great if I just add standard htmlb / thtmlb /... BSP Extensions to this view. But if I try to include javascript into this view things don't work any more. Especially if I try to include scripts loaded from an external file via the script... src= tag.
This should normally be done in the header of an html page but I am not able to access the real header of the rendered html page in the component's view. So my question is: Are there any BSP Extensions or special tags I could use to integrate own scripts?
The problem is that the javascript running quite perfect in a standalone BSP Application does not work properly inside the IC WebClient Component with strange JavaScript errors or no errors at all.
Any help would be greatly appreciated.
Many thanks.
Jochen

Hello Jochen,
JS in the webclient is possible. SAP does make extensive use of this scripting language.
If your scripts are important on a global scale you can include them in SCRIPTS.JS of BSP application THTMLB_SCRIPTS.
I do not know why your scripts on the page do not work. Usually they should when you include them directly in the page. Have a look at component GS_CM in page DocTree.htm. Make sure they do not interfere with all the stuff SAP has put in there.
My JS coding in WebClient has been limited to two simple functions. This worked fine when put directly on the page.
cheers Carsten

IC Webclient Enhancement - Account Identification

Hi Experts,
I have a requirement to include a new view in the Account Identification screen, and it is not working. I have explained the requirement and my steps below. Sorry that it is lengthy, I thought of providing all the details.
I have the following scenario:
In IC Webclient Account Identification, I need to call a custom view (built in a custom component) on clicking the confirm button on Ibase component. This is how it should work:
i) Launch IC webclient sales role, account identification is the default screen. This is component CRMCMP_BPIDENT.
ii) Search for an account and confirm an account. The component and view displaying the account information is ICCMP_BP_DETAIL/BupaDetailB2B
iii) The Ibase is already setup, so on confirming an account, the corresponding Ibase components are shown in the result list. So, we select an ibase component. The selected Ibase details is shown in ICCMP_IBASE/IbaseDetails
iv) On clicking the confirm button on the ibase, a new view should be shown below the Ibase view. Component and view is ZCOMP/Myview
I am unable to see MyView as in step (iv).
I have done the following:
Component ZCOMP:
i) Created the component ZCOMP and created a view MyView
ii) Created an inbound flag "IP_DEFAULT" in the MainWindow (default window).
iii) Exposed the window and inbound flag in the component interface
Component ICCMP_IBASE:
i) Enhanced the component and its view IBDetails (as this view contains the confirm button).
ii) Created an outbound plug in the view. Plug = "CALLORDERSCREEN".
iii) Created an outbound plug in the window containing this view. Plug = "DMSORDER".
iv) In the OP_CALLORDERSCREEN method, code as below:
DATA: lr_window TYPE REF TO cl_bsp_wd_window.
lr_window = me->view_manager->get_window_controller( ).
lr_window->call_outbound_plug( 'dmsorder' ).
v) Under the window method OP_DMSORDER, coded as below:
fire_outbound_plug( iv_outbound_plug = 'dmsorder' ).
vi) Redefined the method "EH_ONCONFIRM" for the event "ONCONFIRM" in the view.
vii) In the redefined method EH_ONCONFIRM, coded as below:
IF lv_cucobupa->is_cp_selected( ) EQ '0' OR lv_cucobupa->is_cp_selected( ) EQ '1'
      OR lv_cucobupa->is_cp_selected( ) IS INITIAL.
     op_callorderscreen( ). " Just added this line and commented the below line. Rest ofcode is same
*    gr_window->call_outbound_plug( 'interactionhistory' ). "#EC NOTEXT
ENDIF.
viii) Exposed the outbound plug "DMSORDER" in the component interface.
Component ICCMP_BPIDENT:
i) There is already a component usage for Ibase. Added the outbound plug "DMSORDER".
ii) Added the new component ZCOMP in the usage and added its inbound plug "DEFAULT".
iii) Since the view MyView needs to be displayed below Ibase view, I did as below:
Created a new view area "Order" under the viewset CRMCMP_BPIDENT/BuPaIdentifyCustomer and added my view under this viewarea. Also, made the position changes in the view layout of CRMCMP_BPIDENT/BuPaIdentifyCustomer (BuPaIdentifyCustomer.htm)
iv) Created a navigational link as below:
ID = "dmsorder"
Source View = Window of ICCMP_IBASE containing the view IBDetails
Outbound plug = DMSORDER
Target view = MainWindow of component ZCOMP
Inbound plug = DEFAULT
I put breakpoints in each of the plug methods.....and found the following:
i) The method OP_DMSORDER in component ICCMP_IBASE is being called from the Ibase component plugs.
ii) The method IP_DEFAULT (which is empty) in component ZCOMP is being called as well.
But, I still cannot see the view!
Please let me know what I am missing here.
Thanks in advance.
Regards
Vicky

Hi,
it is hard to analyse this remote with no access to the system.
I suppose the new component you created is working --> You tested it stand alone?
As the inbound plug of your view is called the component setup is most probably correct. The navigation is working. There are two things I might suspect a problem:
1. The viewset in the ICCMP_BPIDENT is not set up correctly. Check the HTML and runtime repository again
2. During view creation something goes wrong. Thus the view is not created.
Perhaps you can create a blank view in your Z component and just put some html code
<h1>Hello World</h1>
on it. Now put this in the window of your Z component as default in the runtime repository.
cheers Carsten

Pass parameter to BI report through link in IC webclient

HI
I need to call a BI report through a link in Icwebclient search view.
I need to capture the input field values entered by user in IC webclient search view
by clicking a link or button in the view.How can I call a BI report with these values
without navigating away from the page.?BI report should open in Explorer in new window.
I have writen a code.it is calling BW report.but parametes are not captured in the url.
<htmlb:button id = "Show" text = "Cal " tooltip = "Call"
onClientClick = "window.open('<%=b5%><%=SearchCustomer-GET_CHEQUENO( ATTRIBUTE_PATH = '//SearchCustomer/test' )%><%=b8%>' ,'Invoice','resizable=yes,height=850,width=700,dependent=yes,status=1');"
              design        = "small"
              width         = "100" />
           </crmic:gridLayoutCell>
please help
john

Hi,
     I'm not familiar with the BI reports, But, if your BI report is a BSP component, you can surely navigate to it. One possible way is listed in this wiki.
[http://wiki.sdn.sap.com/wiki/display/CRM/CRM-NavigatingtoyourcustomBSP+component]
The UI object and target IDs may already be available. If that is the case, you can skip that part.
When you fire the outbound plug to trigger a navigation, you can pass a collection consisting of
1. The navigation descriptior object
2. The data you may want to pass to the called component. This may be a value node or a model BO.
The "firing" should be done from the "top level" component or you should delegate the outbound plug to parent windows and the final window should trigger the navigation.
Regards,
Arun Prakash

CRM Analyst IC WebClient Consultant needed in Franklin Lakes, NJ

This runs through 2013
Skill Requirements:
u2022 Ideal resource will be a person with strong experience in IC WebClient configuration and Complaints processing.
u2022 Must able to handle tasks independently with minimal support.
u2022 CRM IC WebClient u2013 Basic IC WebConfig including Alerts, Interactive Scripts, Surveys, Broadcast messaging, Categorization Schema, TREX Search etc
u2022 Working knowledge on Component Workbench and Business Roles
u2022 Experience in Complaints and Returns processing u2013 with good ECC Integration experience. u2022 Experience in ECC Sales Order processing is a huge plus
Other Requirements:
u2022 Excellent communication, interpersonal, and presentation skills.
u2022 Proven experience on a cross-functional project
u2022 Work authorization for the US through 2013
Edited by: GR_RCMT on Dec 22, 2011 4:00 PM
Edited by: GR_RCMT on Dec 22, 2011 4:03 PM

Hello specialists,
is there now one who can help. Where are the sap-gurus ?
The Accountingdata is impossible to see and fill in in the PC-UI in the CRM-SI ADDON, too.
Please help. Because if there is some data and functinality is missing in the PCUI, we have no arguments to our customer to start a project to change from classic gui to pcui......
Best regards,
André Borrmann

IC Webclient:CRM2007

Hi All,
I have a requirement to enhance / change the Sales Order View in ICWC CRM 2007, Can Some one brief me about the steps. Please start with the view / compo identification onwards
Note: I am very much familiar with CRM 5.0 WebClient, if you can compare the changes in CRM 2007 will be really helpful.
Many Thanks in Advance..
Any Help/Hint will be Appreciated( Points ).
Sudeep..

Hi,
Did you get any solution for this?
I have a similar requirement.
I want to enhance the Service Order view in ICWC (component ICCMP_BT_SVO)
The change needed is make 2 tabs appear in one view and initialize SLA tab on item level by default instead of Notes.
Thanks,

IC Webclient - UI Component

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