IMAP settings for Outlook 2013

I am getting an "unrecognized response" error when setting up a residential IMAP Account in Outlook 2013 connecting to my Vz email account.
the account specifics are using
incoming.yahoo.verizon.net on 995 SSL
outgoing.yahoo.verizon.net on 465 SSL
Outgoing requires authentication.
Anyone who can has the right answer to set up an IMAP Account in Outlook 2013? I think I have the right settings, but I cam getting this crazy error. And of course, Vz help was not helpful as they do not support IMAP. They only support easy items that are cheap to support not valuable and functional things clients want/need.
Carey

Still more POP email accounts in the world then IMAP.
I was never a fan of leaving my message on a server, and like being able to access my email when I don't have internet access.
Imap is of course popular for those with smart phones/devices and not enough memory to store all their messages/attachments on them.

Similar Messages

Yahoo IMAP Settings for Outlook 2010 on Windows 7

Hi Guys,
I have been trying to get IMAP for Yahoo for Outlook 2010 on Windows 7 to work for a while now. I was just wondering if someone out there has gotten it to work.
Settings are Manually Configured.
Settings:
Account Type: IMAP
Incoming mail server: imap.mail.yahoo.com
Outgoing mail server: smtp.mail.yahoo.com
"Save My Password" Checkbox: Checked
Internet E-mail Settings #1:
Incoming server (IMAP): 143
Encryption Level: none
Outgoing server (SMTP): 465
Encryption Level: SSL
Server Timeout: 1 minute
Result: Continuous prompt for Username and Password when testing account settings until it fails to connect. However SMTP test email is sent.
So the only issue seems to be incoming.
Internet E-mail Settings #2:
Incoming server (IMAP): 993
Encryption Level: SSL
Outgoing server (IMAP): 465
Encryption Level: SSL
Server Timeout: 1 minute
Result: Error result is as follows "Log onto incoming mail server (IMAP): a secure connection to the server cannot be established." However SMTP test email is sent. So the only issue seems to be incoming.
I tried IMAP with gmail on 2 computers with the same environment (1 x 64bit and 1 x 32bit Windows 7 w Outlook 2010) and it seems to be fine so I dont believe it is any router/firewall issues. I have a Windows Mobile phone and it is working also. Of course most of the settings on the phone are configured automatically. If anyone could provide any suggestions, that would be great. Thanks in advance.

Hi
Thanks for sharing information. I was using same setting for Incoming but Outgoing has different settings.
I use outlook 2010 with a paid account and these settings work perfectly.
My Outgoing mail setting (While getting issue)
smtp.mail.yahoo.com
SSL: True
Port: 465
When i have above setting in my Outgoing mail i was getting error
Failed to update headers
account [email protected]
Protocol: IMAP
Server : 192.168.253.4
Port : 143
After changing from above setting to below mentioned setting i didn't get any issue while sending & receiving mail or changing folder.
Outgoing
smtp.mail.yahoo.com
SSL: False]
Port: 587
Outgoing server requires authentication:Checked
So thank you for sharing connection information.

Out of office/free busy not working for Outlook 2013

Hi! I have a user on our network that cannot use Out of office or see free/busy information in meeting requests. We have hundreds of working 2010 clients but this one is 2013 and NOT a member of our domain. They are connected to exchange
and can do anything except the above. When I do a test of email autoconfiguration it just fails. DNS resolution is working fine but it can't connect to the server for these two functions only. Any articles I can find assume the user is remote
and outside the network but he is connected internally. Any ideas?
Thanks!

Hi,
Please switch to Outlook 2010 client and login OWA to check this issue.
The Microsoft Exchange Server 2010 Availability service makes free/busy information available to Outlook client. Then Outlook uses the Exchange Server 2010 Autodiscover service to obtain the URL of the Availability service. As you
mentioned, it failed to do a test of email autoconfiguration. So I suggest the following methods for troubleshooting
Please switch to Outlook 2010 client and login OWA to check this issue.
Have you configured
Autodiscover Service for Internet Access?
Use Test-OutlookWebServices cmdlet to
verify that the Autodiscover service settings for Outlook clients are configured correctly.
Blog for
reference to troubleshooting Autodiscover.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

How to fix acrobat/pagemaker plug-in for Outlook 2013 from disabling on restart?

I have an issue with one of my customers where they have to go in and manually enable the Adobe Acrobat plug-in for Outlook 2013 every time they close and re-open Outlook or restart their computer. When I go into Add-Ins in Outlook the plug-in isn't in the disabled COM add-ins, but in the Inactive Application Add-ins section and the user needs to click on Go and then check the box to enable it. This happens everytime Outlook is restarted or the computer is restarted. Anyone seen this issue and have a fix? it's a Windows 7 pro machine running Adobe Acrobat X and Office 2013 (cloud install). Office and Windows are all patched and up to date. Running "check for updates" within Acrobat says it's up to date also. Thanks for any input or help in advance.

Sounds like the Security settings in the registry for Outlook 2013/Office 2013 are stuck and not letting you permantly change/the setting. This has more to do with Office than it does with Acrobat so you may want to go to the MS website to see where these settings live in the Windows registry.

Exporting all settings for Outlook Desktop so that they can be imported into Outlook

Hi there,
I was wondering whether all settings for Outlook Desktop can be exported so that they can be imported into Outlook i.e. .psts, .osts, .pabs, .oabs, .dats, .xmls, .nk2s, .rwzs, .rtfs, .txts, .htms, .dics, .ofts, .srss and .msgs. My Managing Director's Wife is
unsubscribing from Office 365 in order to use Office Professional 2013 I presume or 2010 perhaps. Your help would be much appreciated.
Kind regards,
RocknRollTim
P.S. I was redirected by a user off the Office 365 Community Forum.

Hi,
As per the information and details provided by you, in Outlook, there is not any way to backup Outlook account setting because in all Outlook versions the account settings are kept inside the window registry under this key:
• HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
So if you want to create backup of your Outlook account setting, you should have to export that key from your registry and then import it to your new computer.
To backup Outlook Account setting follow these steps: -
1. First, go to the Start menu and then at the Run box, type regedit and press Enter.
2. Under the registry editor right click to Export the Profiles key found inside this location in the registry:
• HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\
• e.g: “HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles”
3. In Outlook 2013 right click to Export the Profile key found under this location in the registry:
• HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\
• e.g: “HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles key”
4. Specify the Destination Location and File Name then press Save.
Correct me if the information that I am having is wrong. I hope this will be helpful for you.
Thanks and regards

How do I leverage a custom theme for Outlook 2013?

Microsoft has a problem. They use the term "theme" in Office in 2 different ways: 1) the 3 background colors you can choose of the Office applications and 2) a collection of colors, fonts, and layout that can be customized and defined by the user
for the applications.
I know how to create a theme in PowerPoint and save it as a default for all new presentations. Allegedly you can you this across Office applications but this is where it breaks down (as far as my user experience goes).
I've created a theme in PowerPoint. It has my custom colors. I want to use that same collection in Outlook.
I can apply it on a email by email basis (Options menu for an email), but I want the default email (new or reply) to use that custom theme. I see my theme in the drop down menu under a heading of Custom, but there isn't a way to set it as default
(behavior differs from PowerPoint here).
So I look under the Outlook File menu, then Options and select Mail. You can change stationary, but the custom theme isn't an option there.
Then there is Styles under the Format Text menu when in a new email. There are color options and font options, but again, no way to leverage the work I did in creating the custom theme.
Searching on customizing themes for Outlook only gets me answers on the first use of the word theme, not the latter.
Is there no way to you the theme I created for Outlook 2013?

Its very simple - if you want a product that remains consistent and does not change its layout every few years, that is fully customizable, and will remain being supported by subsequent operating systems, then get an open source product running in an open
source OS. It seems that you can no longer rely on MS to provide consistency, stability, or support for their own products.
When will MS realise that customer familiarity with their products is their intellectual property, like branding, which you would never trash every five years. Imagine that MS wanted to change their name to a new company name, or their Outlook brand to Inlook
- it would never happen. So why is thee trade getup and arrangement changing so often and against what their customers want? Is it to justify thee new products? Maybe with cloud and 365, they will finally be happy and stop mucking about with what works (after
they change everything back to '95 /XP format?).

Where can i download the iCloud add-in for Outlook 2013?

Where can i download the iCloud add-in for Outlook 2013?

Hey Saab Driver,
Thanks for the question. You can download the iCloud Control Panel for Windows here:
iCloud Control Panel 3.1 for Windows
http://support.apple.com/kb/DL1455
Thanks,
Matt M.

Install of the CRM for Outlook 2013 client fails

Hi,
I don't know if I'm in the right place to post, but here I am :
Some people in my organization have got an Office 365 license as well as a
Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.
So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the
CRM for Outlook 2013 client.
The steps followed
Test was made on a Dell laptop with Win 7 x64 Pro. :
Closed Outlook
Installed the first one (MS Online Services ... -IT Pro)
Tried to install the CRM with domain admin privileges. It failed
with the following warnings in the log file :
15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.
15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.
15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).
15:37:12| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
But it works on other environment
On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.
Note : I only wrote the
Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.
Note 2 : If you need any complementary information, I'll be glad to provide it.
So I am asking, where can be the matter ? Thanks in advance for any help !

Hi,
Try to perform a clean boot then install the CRM 2013 for Microsoft Office Outlook.
To perform a clean boot:
Log on to the computer by using an account that has administrator rights.
Click Start, type msconfig.exe in the Start Search box, and then press Enter to start the System Configuration utility.
Note If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.
Collapse this imageExpand this image
On the General tab, click the Selective startup
option, and then click to clear the Load startup items check box. (The
Use Original Boot.ini check box is unavailable.)
Collapse this imageExpand this image
On the Services tab, click to select the Hide all Microsoft services check box, and then click
Disable all.
Collapse this imageExpand this image
Note This step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not
do this if you want to use the System Restore utility together with existing restore points.
Click OK, and then click Restart.
This way we can eliminate the affect by background programs, install the software to see if the error still occurs.
If the issue persists in clean boot, please collect the Setup log files from this path:
SystemDrive:\Users\<User>\AppData\Local\Microsoft\MSCRM\Logs
Send the logs to our email address for further analysis:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Bussiness Contact Manager for outlook 2013 download hijacked by

HI
I am using Outlook 2013 downloaded as part of the Office 365 small business premium package. I am trying to download Business Contact Manager for Outlook 2013 (via
http://www.microsoft.com/en-gb/download/details.aspx?id=36513).
The file downloads fine, and then when I go to run the file the download seems to get hijacked by Premium Installer (see screenshot).
The BCM file then will not download irrespective of whether I accept or decline the Premium Installer download.
The file seems to have something to do with Zoom Downloader.
I have tried to remove Zoom Downloader with various anti malware software (hitman pro, Malwarebytes, etc etc).
I have scanned my machine with the Microsoft Malicious Software Removal Tool and AVG and neither have picked up a threat.
Please help as I do not know whether this is a problem with my machine or the particular download.
Thanks

I did a complete uninstall of Driver Tuner, including making sure all traces were removed and after each attempt of downloading Business Contact Manager the download file still tries to install Driver Tuner and I cancel the installation.
Strange that you say you can download with no problem, but have you tried to install? Microsoft Tech support was having the same problem and was having trouble even finding a mirror site that BCM could be download from without experiencing the same problems
of the download trying to install a different program.
Have you tried downloading BCM recently? Perhaps you could share where a clean copy of BCM 2010 can be downloaded. And before you think there is no problem, try and install it. After the extraction is when another program tries to install.
Again, short of formatting my drive and reinstalling all programs, everything has been checked and my system is clean.
So you think Time Warner Cable DNS has been hijacked? If so, why is it only the program files from the Microsoft site that has this problem.
Please share the site where a clean copy of BCM 2010 can be downloaded.
I visited the link provided by the OP and downloaded the offered file
http://www.microsoft.com/en-gb/download/details.aspx?id=36513
http://www.microsoft.com/en-gb/download/confirmation.aspx?id=36513
http://download.microsoft.com/download/B/3/3/B333E334-EBEB-451E-AE76-ACD0C1AB1A6A/BCM2010-BCMSetup-x86-en-US.exe
It has downloaded cleanly for me, extracted, installed, and running fine, no sign of DriverTuner or anything else that has been mentioned here so far.
I did need to have Office2013 installed - this BCMsetup refuses to install with only Office2010 (despite the filename, not all that surprising).
So I'm guessing that your uninstallation of DriverTuner might have left some remnants behind, and that is probably hooking/intercepting the download and/or the BCMsetup you're doing, or there's some other crapware lingering.
And true, I agree it's unlikely that Time Warner Cable DNS has been hijacked (but at the time you posted, who knew if you were using an ISP DNS or some other local thing) - it's much more likely that your pc is infested with some further junk.
I'm in Australia, so I could be contacting a different Akamai CDN host than you are using, but since there aren't floods of people complaining about the same issue you're having, I'd guess it is a localised issue for you.
Don
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Multiple IMAP issues in Outlook 2013

I know a lot of work has gone on with IMAP changes behind the scenes to make everything more responsive but some of these changes have adversely affected usability.
Here are my 3 main gripes:
1. If you have Outlook in Folder View so that you can see the "Sync Issues" folder you will see that Outlook 2013 now logs all activity to this folder and one ends up with thousands of entries per day filling this folder. I don't want these. Can I reduce
logging?
2. If you delete, edit or create IMAP folders to your account outside of Outlook you really have to fight to get Outlook to see the changes. Sometimes you have to remove the IMAP account completely and add it again just to get a proper view of the changes.
This is definitely something to do with the new caching regime. As an example Outlook does not seem to want to let go of folders deleted outside of Outlook (orphaned folders) and insists they still exist. For instance I can still move messages into these orphans
and Outlook accepts them and agrees they are there even though the folder no longer exists on the server. This is an accident waiting to happen.
3. This is a bug. If I delete a group of unread messages, usually, all except the top one show as deleted and ready to purge (grey with a line through). The top one remains not deleted and unread. As soon as I mark it as read it will then show as deleted
and ready to purge (grey with a line through).

I tested it just now. The registry data I mentioned is really aimed at either decreasing synch logging or to stop specific types of conflicts.
So I can confirm that we cannot turn off this folder base on current product design. This folder is designed for getting the basic troubleshooting information of Client Access issue.
Anyway, I am thinking two way for workaround:
1. Hide the sync issue folder via MFCMAPI, visit the following link to do that.
http://www.howto-outlook.com/howto/hidemovedeletemfcmapi.htm#hide
2. Create a Outlook rule to remove the items which is belongs to sync issue folder.
If someone has a better idea, please share it here. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Getting double notifications for Outlook 2013 on Windows 8.1 pro

Hi,
I have Outlook 2013 installed on windows 8.1 pro 64bit. I am having an issue with outlook notifications, I am getting 2 notifications for each mail that I receive.
I tried searching for the issue and found that I have desktop alerts enabled in Outlook settings and also windows 8 notifications for outlook in PC settings. Both these options generate their own notifications, so I get 2 notifications for each mail.
When I turned off outlook notifications in PC settings, both the notifications stopped. Then I disabled desktop alerts from outlook settings and started getting only one notification.
The issue is that both these notification look a bit different, outlook desktop alerts also show sender's photo which I prefer and I also have some outlook rules configured to show desktop alerts for only certain mails. So I want the desktop alerts to continue
and stop standard windows 8 notifications for outlook.
Does anyone know how to do that?
Thanks in advance.
SP

Hi,
As far as I know, Outlook email notifications are only shown in Window 8.1 if notifications are enabled in both Outlook and Windows.
I suspect the rules are causing this double notification issue.
You may export all the rules for backup, then start Outlook with the switch "/cleanrules":
Win key + R, type "outlook.exe /cleanrules" in the blank box, press Enter.
Check if the issue persists.
If the issue is gone after running Outlook with "/cleanrules", then let's import these rules back to check the result.
If the issue is back again, please check if any rules trigger the notification twice, use "stop processing more rules" as you need to stop the emails triggering more than one rule.
Regards,
Melon Chen
TechNet Community Support

BTOpenwolrd IMAP settings for iPhone & Outllook

Can anyone advise on the correct settings for IMAP on iPhone & Outlook please.
ive tried other posts and they seem to suggest :
Incoming settings
imap.mail.yahoo.com
993 (SSL)
Outgoing settings
smtp.mail.yahoo.com
465 (SSL)
Ive tried these and its not accepting my login of [email protected] or [email protected]
Many thanks

Here are the settings for Thunderbird, which may help, they are the same for my Android phone. You have to enable SMTP authentication.
Thunderbird
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

"Option's value is unacceptable" while configuring the sync settings for Outlook

Hello
I was wondering if someone could please help me with this error message:
"Option's value is unacceptable. Please check option properties"
I receive this message when trying to configure synchronization settings for Microsoft Outlook 2007 in Desktop Manager 5.0.1.
It does not matter whether I select Calendar, MemoPad, Address book or Tasks I get this error message.
I am aware that there is a BTSC article on this problem which simply states the IMAP Profile is corrupt. I have only had this problem since moving to Windows 7 from Vista. When moving to 7 I copied across my PST files. Outlook reads them fine but DM is throwing a hissy fit. I used the Microsoft Outlook PST repair tool and that fixed some errors in the file but DM still wouldn’t read it. I have also imported the PST file again into Outlook but no joy there.
Interestingly I have also created a brand new PST file in outlook and DM still gave me the error message. I don’t see how a brand spanking new PST can be corrupt. This leads me to believe my current PSTs are OK and DM is the problem.
I have tried uninstalling, restarting, and reinstalling DM and have also tried deleting the RIM folder in the roaming folder in AppData to no avail.
I have Googled this issue and came across a few posts in this forum but couldn’t find anything that helped.
If anyone has ANY suggestions that would be great. My calendars work fine on my computer through Outlook, the problem is without being able to sync them they are slowly getting more and more different!
Thanks
Cameron
Solved!
Go to Solution.

What saddens me is that this problem still exists after 3-5 years of this problem first being introduced. I have tried the above and several other options posted on BB Forum, all to no avail. I have being enduring the inability to sync my BB and life together for nearly a year now. Talk about frustration and aggravation in tryng to sync my Outlook and BB calendars manually. I even went and upgraded my BB Curve 8330 to a BB Curve 9330, only to have the same problems when syncing.
But today I googled the internet once again to finally find the post that had the answers and resolved my issues! A TREMENDOUS THANK YOU to Matt Seitz and his live journal entry at http://seitz.livejournal.com/3593.html.
The following is from his post:
Blackberry sync with Outlook fails if no mail account is configured
It surprises me how software that is published by and widely used by major corporations can be so badly written.
I recently tried installing Microsoft Outlook and RIM Blackberry Desktop Manager so that I could sync my Blackberry with my PC. When I tried to configure the Blackberry Desktop Manager to sync with Outlook, I received a cryptic "Option's value is unacceptable" error message. It would have been nice if the software told me which option, what the value was, and why that value was unacceptable.
After much searching, I finally came across an article from RIM that explained this was because my Outlook e'mail (MAPI) profile was invalid. That was probably because I hadn't configured Outlook to access e'mail. I use Yahoo! Mail's web (HTTP) interface and didn't want to use Outlook (or any other POP client) to access my mail.
But apparently Desktop Manager requires that Outlook be configured with an email account, even if I don't plan to access email via Outlook. So, I dutifully added my Yahoo Mail account to Outlook, and simply told Outlook to never access it.
But that wasn't good enough. I then received an error from Outlook: "The operation failed. An object could not be found." Once again, the error is cryptic. What operation failed? Which object was not found?
A Microsoft article explained that the only cure for this error was to configure a whole new user profile in Outlook. I did that, and finally my Blackberry would sync with Outlook.
After creating a new user and linking it to an email, I too was able to finally sync my BB 8330 and my BB 9330 with Outlook. Hallelujuh!!!

AVG add-in for Outlook 2013

I'm running Outlook 2013 under Windows 8.1. I am also running AVG Internet Security 2015 (purchased version, not the free anti-virus one). I have enabled the AVG add-in. The first time I started Outlook after installing AVG, I noticed that the AVG group
did not appear in the ribbon. So, I clicked on "File" in Outlook and then on "Manage Add-ins". It listed the AVG add-in as being disabled because it caused Outlook to start slowly. So I clicked on the "Always enable this add-in".
That brought back the AVG group in the ribbon. Until the next time I started Outlook. Once again, the AVG group was gone. So, I went back to "Manage Add-ins". It still shows up in the "Disabled Add-ins" list, but it's different than the
other disabled add-ins. It says "This add-in caused Outlook to start slowly. It wasn't disabled because it's in the always enabled list." All the other disabled add-ins have a button for "Always enable this add-in", but the one for AVG
has a button that says "Disable this add-in". Which implies that it is currently enabled. The interesting thing is that if I click on "Disable this add-in", close the dialog, then bring it up again, and click on "always enable",
then the AVG group re-appears. Until I restart Outlook. So, although Outlook claims that this add-in is in the "always enable" list, it's not honoring it. It's disabling it anyway.
Yes, I've already contacted AVG. After a mindless chat with lots of canned answers, I finally ended up where I knew I was headed: "Uninstall AVG and re-install it." Of course, I had already done that, to no avail. But it doesn't seem like an AVG problem
anyway, it seems like an Outlook problem. And, yes, I have done a Repair operation on Office 2013.

I have other add-ins, but nine of them are disabled and four others are marked as "inactive". The AVG add-in is the only one that is currently active, but only because I forced it to be. But it doesn't stay that way; if I try again in a little
while it will be gone. Outlook claims that the plug-in was causing Outlook to start slowly, but it then says that the plug-in took 0.156 seconds to load. I can wait for 0.156 seconds. I like the plug-in because it gives me the chance to mark a message a spam
that got by the anti-spam filter, plus other options for dealing with spam.
I can't believe that Microsoft recommends using anti-virus addins. Does Outlook do any virus scanning of incoming messages? I doubt it. "Very little benefit"? Are you kidding me?
And you say that after three times of slow loading Outlook wiill disable and add-in? Even I've told it "Always enable this add-in"? Outlook just ignores my request?
This is either lousy logic or a bug.

Online Archives for Outlook 2013 do not appear in Outlook 2013 running on Terminal Server

Hello,
We are currently attempting to get our users away from using PST files and instead use the Personal Online Archive feature but have come across a problem
Environment
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Office 2013
Citrix 6.5 XenApp
So on the Exchange side I went through the steps of setting up my PST use as a guinea pig for testing. I was able to setup the Archive database, enable archiving on my mailbox, and import my PST into the Archive database.
I then opened Outlook 2013 on my stand-alone PC and there was my Online Archive. Great!
I then double checked and also saw it on the OWA site on the Exchange server. Super!
I finally logged into our RDS (Terminal) server and opened Outlook 2013 there. But the Online archive was not there. Hmmm..
I did some researching and this article about Outlook 2010 suggested it was a permission issue:
http://social.technet.microsoft.com/Forums/office/en-US/1e8d5d4b-e26b-4be6-b646-eb6e796c6295/exchange-2010-mail-archive-missing-in-outlook-2010-shows-in-owa?forum=outlook
So I ran through those steps in Powershell but no change.
I also don't think it's a licensing issue because the license I have on my stand-alone PC is the same volume license keys (MAK) as on my Terminal Server.
Soo... I'm a bit stuck and was hoping for some help. I can't proceed with migrating other PST files to the online archive until I get this resolved.
Thanks

Hi,
In theory,
Outlook reads the
msExchDelegateLink attribute of the user in AD to display the additional mailbox (Online Archive folder).
Since the standalone client can display the archive mailbox properly, it seems this attribute is available in AD. I suspect the issue locates on the way that the terminal
clients access the server. I suggest we check whether the client has properly permission to connect to AD when accessing remotely.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

IMAP settings for Outlook 2013

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