Impossible to cancel
You've been charging me every month. The chat feature is a joke. I want a phone number to call where I can speak to someone who speaks and understands English and can stop the charges on my account and cancel whatever you have listed as a product or service for me. What phone number can I use?
Hi,
I apologize for that.I have sent you customer support no.at your email id.
Regards,
Florence
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Frustrated, unable to discontinue Hulu Plus account that i took on a complimentary basis for one month, and now can't stop from automatic renewals. Easy to sign up; impossible to cancel. Misrepresentation in marketing?
http://www.hulu.com/support/article/203239
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cancel purchase. How to?
ID: [email protected]
Ordrenummer #AD005459635DK
Adobe Photoshop Elements 13 (Windows,Engelsk)Please go here and follow the online step by step instructions:
<Contact Customer Care>
Sometimes your windows serial number might work in MAC version but this is not always the case. You can try downloading the trial version of MAC version and then see if your serial number works. If it does then there is no need to return anything IMHO. -
Impossible to cancel subscription to Creative Cloud
The phone tree has no option that even sounds like the right person to talk to about cancelling, and the wait is over an hour.
The directions online are circular - it says the link saying "cancel this membership" leads somewhere it doesn't. Instead, all you get is directions to contact customer service.
The chat function says there is an agent available but when you open it tells you they are helping other people, and I've been waiting 30 minutes already.
You have taken a total of 4 hours of my valuable time, with no end in sight, just to cancel a duplicate Creative Cloud subscription.
The above constitutes an attempt on the part of Adobe to prevent customers from cancelling subscriptions, so they can be paid $20 per month for nothing.
I expect the account under [email protected] to be cancelled immediately.
Thank you,
blueskies2394Yes I know what you're talking about... phone conversation is the only way. I had a year agreement and found out that they continued to charge me thereafter the year. After going round and round in circles on the website I miraculously found a contact no. to call. Phone conversation is the only way to communicate, particularly with reference to charges. I then spoke with a representative who said that Adobe automatically signs me up for a further year after the year expires, and therefore I would have to pay a cancellation fee. I was not impressed, especially not being provided with warning that the subscription was due to end. I think it is just manners to incorporate a system for which asks you first with a notification in advanced rather than automatic. So my recommendation is if you are looking to sign up on a specific period to ensure that you know whether or not they are going to auto charge you for another period of time thereafter. I have to say they need better communication details on their website!
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We (our church - I'm the buyer) placed an order for a camera a week ago. At the time, it told us that it would be shipped in two days. We are an Elite Plus customer and purchase a lot here at Best Buy. About 15 minutes after placing the order, I got an email saying that the item was no longer available. It gave me the option to cancel so I went online to do just that.
That's when the problems started. I tried canceling but I get an email each time saying that it was unable to make the update I requested. So... I called customer support. They tried to cancel but told me the system wouldn't let them. They told me to give it 24 hours. It still didn't happen. Two days later, I called again. I got the same response... the system won't let them so they were going to have someone in the "backend" do it. I was told to wait 24 hours. It's been two days. Still no cancelation.
This is not the first time we've had "system" problems with Best Buy. I find it amazing that they can't override their own system and cancel a customer's order. It's actually quite ridiculous and we, as an organization, have had enough issues with this company that we are looking at moving our business elsewhere.
The other amazing thing was just how difficult it was to get through their customer support line to someone I could talk to. There is no option on their automated system to just talk to a rep about a problem. You have to select random products to finally get to an option that allows you to get to a rep.
I think I shall make a visit to the coporate headquarters in a couple of days if this isn't resolved. They need serious help there and someone to explain to them exactly what these issues are.Hi GrizzledAtoms,
I show your order was cancelled on 2/5/2015, and you should see all your points back in your account within 3-6 business days. This means you should see all the points in your account by this coming Friday at the latest. If you want me to look into the gift card send me the gift card number via private message. To send me a private message click on the link in my signature.
Thanks,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
It impossible to cancel a monthly subscription!!!!!
a
Since you have purchased through digital river store of Adobe , unfortunately the CC could not be cancelled, please confirm that you like to cancel order # 25815731924 purchased on 05/26/14 09:19:53 AM CDT as requested in the personal message.
I shall get it cancelled for you.
Regards
Rajshree -
Impossible to cancel. Impossible to chat. Still billing expired credit card.
CANCEL MY ACCOUNT. ACTIVATE CHAT. STOP BILLING MY EXPIRED CREDIT CARD.
Hi there
Please contact our support team by Chat or phone for assistance with cancelling your annual plan:
www.adobe.com/getsupport
Choose a product = Adobe Creative Cloud
Tell us what you need help with = Membership, account, payment
Is your issue related to = Cancel your membership
Click on the blue box "Still need help? Contact us"
You may need to sign in with your Adobe ID and then you will see the Chat and Phone options.
Thanks
Bev -
Impossible to cancel International Phone Add-ons f...
Hello
I cannot cancel my "Friends & Family International" addon from MyBT.
I tried to call BT, but client support were so useless so I hope I can have some help here.
When I manage my options to cancel "Friends & Family International" I have this page (see attched image). If I select 'No thanks' to cancel the addon, a message says that I haven't entered all information.
I MUST check "Unlimited anytime" option to be able to go to the next step.
Of course, I DON'T want this option.
Do you have any advice?
Thanks
Solved!
Go to Solution.I don't really agree with you.
I've already used this online service to cancel the caller id feature that recently became paid, and everything worked fine.
I personally think that being able to manage your plan from your online account is very important, especially now with all services becoming more and more paperless...
Concerning this particular "problem", I just think that a "No thanks" option is missing under section "Calling Add-ons", just like the one in "International Add-ons", and BT is waiting for a choice made in both section. That's why it's not possible to go further without selecting "Unlimited Calls Add-on".
I think it's just a technical problem that could be fixed easily, but if no one is reporting it it's not going to change... -
Impossible to cancel my cc on the German website, any ideas?
I tried a few times to cancel my cc plan, but it is not possible. the window with the cancel option won't show.
No phone number or email or an postal address, no chat in the night, working hours very unfriendly for users.
Any ideas?DJK73 please contact our support team directly at Contact Customer Care to cancel your membership.
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Impossible to cancel my subscription - Password not recognized
Hello, Once logged-in on the Spotify website, I follow the different links to cancel my subscritpion.I'm asked for verification purposes to re-enter my Spotify password My password is not recognized ("Incorrect password) and I cannot then complete the process.Note that I've tried several time to reset my password and it's not changing anything... Could you please help? Many thanks,Martin
Hey there , welcome to the community!
I apologize for the late reply. Can you try clearing your cache/cookies or using a different web browser? If that doesn't work, contact that payments team through the online contact form or and they can get your subscription canceled for you. If you contact them through the form and you receive an automated e-mail directing you back to the community, just reply to it and you will be connected with a representative that can assist you. -
Skype makes it IMPOSSIBLE to cancel subscription &...
I am being sent in a vicious circle in an attempt to cancel our subscription & get refund, this has been going on for over a week. Skype needs some serious actual customer support! I continue to get emails that I CANNOT reply to which gives me a link, which takes me BACK to a page I've already SUBMITTED 3 TIMES!! If Skype won't put down the month and year I created our account, how am I supposed to know? Anyone else document that from about 10 years ago? Wow, giving me serious thought as to remove Skype account altogether. I've wasted valuable, cannot afford it......time on this and am back at square one. Come on Skype, get some SERIOUS EFFECTIVE CUSTOMER SUPPORT!!
There is a Skype FAQ on how to cancel a subscription. It's rather easy to cancel a subscription. It actually takes less steps than signing up for one.
https://support.skype.com/en/faq/FA1881
It's was the top item on the list when I typed "cancel subscription" in the skype.com site search box and the commmunity search box (from a user).
https://support.skype.com/en/search?q=cancel+subscription
http://community.skype.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&location=catego... -
URGENT - Impossible to cancel subscription
Hi, I've tried to contact costumer service but I keep being redirected to the community. Using a different browser doesn't work and I need help urgently. I bought a 3 month subscription for calls to the US. This subscription will be renewed tomorrow. A few weeks ago, I used up all the minutes from this 3 month subscription. I decided to buy a one year unlimited subscription for calls to the US. Unfortunately, I realised I couldn't cancel the 3 month subscription. I checked the FAQ on how to cancel a subscription but 'settings' do not appear... What is the best option for me right now? I'd like to cancel my credit card details but I'm not sure if that means that my one year unlimited subscription will be canceled (and thus I won't be able to make the calls I've paid for)?
Thank you in advance for your help.In other words, you are being fraudulently charged for a Skype Number subscription which you did not order or authorize?
If yes, please contact Skype Customer Service immediately: here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Please also alert your payment method issuer. Take the pro-active measures of changing your Skype account, payment method account(s), and e-mail address passwords.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
IMPOSSIBLE TO cancel subscription
BE CARE OF THESE PEOPLE. I HAVE NO SUBSCRIPTION, BUT IT KEEPS CHARGING AND THERE IS NO CANCEL BUTTON.
In other words, you are being fraudulently charged for a Skype Number subscription which you did not order or authorize?
If yes, please contact Skype Customer Service immediately: here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Please also alert your payment method issuer. Take the pro-active measures of changing your Skype account, payment method account(s), and e-mail address passwords.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
No Registration, Impossible to Cancel
A week ago I paid for a 1 year, month by month photoshop app.
To date i Have not received any registration number to open it.
I have lost count of how many attempts I tried to get this info, so decided to cancel, Thsi is perhaps the most frustrating anf fruitless exercise ever. It is Catch 22 all over,
I am probably left with having to cancel the credit card which makes the payments
I really wanted to use the app but without the registration....?????
Any advice please ?
Message was edited by: impossibleadobeTo use your Photoshop single-app subscription you do not have to register anything. Just go to https://creative.adobe.com/products/photoshop and sign in with your Adobe ID. Click the blue Download button and you will have Photoshop downloaded and installed on your computer.
Your Adobe ID has your subscription attached to it so we know you have paid.
For products with a perpetual license (serial number / product activation code) registering is a way to tie the perpetual license to your Adobe ID. -
Newsstand: Impossible to cancel autosubscribtion of The Daily ....
I have tried everything including removal of The Daily App for Ipad - still I'm charged weekly rate week after week .
Reporting a problem to Itunes is a joke - gives nothing - you are just bounced around between some strange messages .
And of course there is no way to contact any human being at Apple regarding this
( The daily support wioll not come back to me either ..)
It feels like a fraud from Apple / The Daily to me.
In my world unsuscribing should be as easy as subscribing if not easier.
I see I'm not alone with this problem .OK - I Think I found the correct button for unsubscribe -
I think it is a lousy system that I cannot turn off auto subscribtion on my Ipad -
WIth a real long and troublesome ( always error at the end )
syncing procedure I'm trying to avoid Itunes .
Ther is a slider for Auto renewal In Settings on Ipad - What is this suppose to do ?
Also If I remove the app by itself - it should automatically cancel the subscrioption
What is "Report problem" on Itunes receipt
supposed to do - it does completely nothing after 10 days after pushing on it :-(
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I also use https everywhere as an add-on