In-app purchase of tangible goods

Hi,
I like apps that teach us and our kids.
I also like in-app purchases. They allow developers to offer their apps for free with some partial (but very useful) content
and make money with additional content/software that they sell as add-ons.
I clearly see one missing component in this process:
In-app purchase of tangible goods
Imagine you are studying drawing on iPad.
You are watching a training video. Instructor says:
”For the next lesson we will need the following Chinese 18 century brushes and acrylic paints. (shows picture of tools)
You can buy them yourself in a local stationary store,
OR
You can click here and receive complete kit of brushes and paints necessary for this lesson for just $9.99.
This kit also includes templates for practicing. Delivery will take only 3 working days"
Another example:
Imagine you are learning to cook Thai food on your iPad.
You are watching a training video. Instructor says:
”To prepare the following Tom Yam recipe you would need the following fresh ingredients (meat, prawns)
which you can buy in your local grocery store and the following traditional Thai herbs and spices. (shows picture and descriptions).
Complete kit of Thai herbs and spices for this and other lessons is available as in-app purchase for just $4.99.
Click here and we will deliver it to you in 3 working days"
Is this something you would love to do in your app ?
I think, Apple has everything necessary to make it a one click experience for users: calculate price including shipping and taxes,
collect payment, send prepaid UPS label to app developer (or specified vendor).
I wonder if this idea makes sense ?
What do you think?
Alex Goncharov
Surrey, BC
Canada

...or be responcible to do full refund and disable these in-app purchases if people will complain ?
Would that work?

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DPS catalogues: in-app purchase of physical goods via native widget vs webview or safari

Has anyone found an alternative to allow for in-app purchasing of physical goods from a DPS catalogue via a native e-commerce module or widget vs webview or safari?
Thanks,
Jason

They used InDesign. All of the in-ap purchase is done using their existing website. They just put hyperlinks into the DPS publication with the appropriate information in the URL to load the right page on their website when tapped.
Neil

HT4009 Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

In-app purchase is charged, but the goods didn't download.

I bought the bundle in DJMAX RAY for$9.99, but the goods didn't show up and I click it again,it says in-app purchase is already paid, but it hasn't been downloaded.
how to solve this problem

http://support.apple.com/kb/HT1933

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

How come I'm not asked for password for every app purchase, app auto downloads once I tap install, not good when my kids start buying apps because they are not asked for password, help!!

Thank you for the help, have sorted it through Restrictions in General settings now : )
No more mysterious app purchases on my c.card now thank god !!
You would think they would set as default that Password was required - Imediatly . But they know there likely to get more purchases the way the default set it..
Thanks again for prompt reply!!!

IPad mini wont allow in app purchases, it says can't connect to I tunes , my internet connection is good and restrictions is off.

iPad mini wont allow in app purchases, it says can't connect to I tunes , my internet connection is good and restrictions is off. Also won't allow on iPhone or another iPad.

Howdy MrsAllison,
The article linked below details a number of troubleshooting steps that can help restore your iPad Mini's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Cheers,
Allen

HT4009 made an in app purchase, account charged, never recieved goods. how do i get credit back or my goods?

Just recently made an in app purchase, account charged, never received goods. how do i get credit back or my goods? please advise

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1689 I am unable to buy in app purchases my card on file is up to date and good, any ideas?

I am trying to purchase gold for modern War which I have been able to do in the past. Now I am un able to purchase this in app purchase and would like to have any help I could get. thanks Stacy

What happens when you try to buy it, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

How can I transfer all the apps purchased from one account to another?

Good day,
I'm just wonderin' can I transfer all the apps purchased from my old account to a newer one?

No, apps (plus other content bought from Apple such as music and films) are tied to the account that bought / downloaded them and they can't be copied or transferred to a different account.

HT1491 I'm using a prepaid credit card to make in app purchases. Every 2 days or so, I will attempt to make an in-app purchase and it will say "Unable to complete transaction at this time. Please contact iTunes Store Support."

     Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
     This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
     Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.

Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.

I have bought an Item from apple store Called "Scarry Tribes , 19,999 sale ! . from develober Called "XYRALITY GmbH" Type: In App Purchase , and no thing added to my Account in the Game !!?

I have bought an Item from apple store Called "Scarry Tribes , 19,999 sale !" . from develober Called "XYRALITY GmbH" Type: In App Purchase , and no thing added to my Account in the Game !!?
and if you cam Help Me I'll Copy the Invoice or Order number .. !

While I am no fan of Best Buy and would not buy a lightbulb from them I doubt you issues have anything to do with your iMac and more to do with your lack of experience and simply getting bad advice. Judging by you post I suspect you have loaded your computer down with a lot of crapware and that has caused it's problems. For example running antivirus apps on a Mac not only is a waste of time, it's a waste of money, system resources and will eventually create more problems that it solves. Please begin educating yourself on the subject by reading Thomas Reeds articles on the subject, Thomas is a frequent and knowledgeable contributor to these forums. You can find his webpage at http://www.reedcorner.net/tech-guides/
The good news is here are absolutely no, zero, zippo viruses for OS X. There are other types of malware available (for example trojans) however they differ greatly from viruses in that the use has to download and install them, whereas viruses do not work that way. OS X is not like MS Windows and is extremely secure.
My suggestion at this point would be to clean your computer of the crapware (including antivirus apps) however before doing so please download and install EtreCheck and post its report. Then we can see how your computer has been configured and begin to give you some advice on the next steps.

I Need To Dispute An In-App Purchase, What # Can I Call?

Very recently I downloaded an app called "Hardstyle.com" (I'm a bit of an EDM fan). The app is used to pay for an download music.
The way the app works is by using in-app purchases to buy "credits" which can then be exchanged for downloading various tracks in the app's store.
However, the app only allows you to buy either $25 or $50 dollars worth of credits. When I tried to buy $25 worths of credits, twice the in-app menu asked to confirm my purchase, to which I said yes, but the app itself crashed twice during processing. However, on the third time I tried to buy my credits the purchase went through and I was successful. The app still reads I have roughly 23 credits to my account after I purchased 1 song.
Well now it's 3 days later and my Apple invoice has shown up and it turns out I was successfully charged 3 times while only having the actual things I paid for just once. Now I wish to dispute the first two purchases I never recieved goods for, but all the Apple support processes I've encounted are nearly totally automated and I can't find a way to speak to a store rep to save my life.
Can someone please provide me with some info/phone numbers, point me in the right direction, or can a rep contact me?
(It should be noted this app was downloaded from the Canadian iTunes store.)

There is no telephone support for itunes at all.
Contact as everyone else does:
http://www.apple.com/support/contact/

In-app purchase: Error message when adding a test storekit user

Hi, I'm running into the "The email address you entered already belongs to an existing Apple account. Please try again." when I try to add a test user for in-app purchases. I used an email associated with an existing Apple-id.
I'm running into "Could not convert Apple ID account to iTunes store account." when trying to add a test user with an email-id that doesn't have an Apple-id with it.
I have enabled "in app" purchases and added an in-app-purchasable product id using itunesconnect.
Using the programmer-portal, I've also configured the app-id of the app to enable store kit in-app purchases
I'm assuming that I need to signin with the test-user account for the code to receive the storekit productsRequest:disReceiveResponse callback. However, I haven't been able to create the test user
Does anyone know why both scenarios (described on top) are resulting in an error message ?

If I try to login from Settings->Store, it asks for my credit info which I'm sure is not necessary.
Apple had this to say about that on 8.28.09:
"Setting up Test Accounts for Testing In App Purchase
Before testing In App Purchase in your application, you need to create an In App Test User in iTunes Connect—you should not use other accounts as doing so will result in prompts to enter your credit card number and other information.
Here is how to properly set up your test user for testing In App Purchase..."
Please read all the latest info at the link and good luck w/your app.

In app purchase Error

So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
"It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
Again, please let me re iterate the issue.
When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
FACTS surrounding this issue:
1. My Apple ID is showing up correctly in the app as '[email protected]'.
2. I've verified my Apple password by logging successfully into my account in iTunes.
3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
I expect a resolution soon. I do not want to repeat myself in a third email message."
I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
I just want to be able to buy gems in my game. . . that's all!

HT4009 My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?

My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?

Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases. The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example of "1400 gems for $49.99" is right up there. It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.
To Apple's credit, they have a good record of granting refunds providing you explain the extenuating circumstances (purchase by a minor) and only ask once. Contact iTunes Customer Service.
As roaminggnome notes, you need to place restrictions on the devices. The restrictions are off by default, so you need to take action to do this. See this document: iOS: Understanding Restrictions

In-app purchase of tangible goods

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