Inbox Search of Status for Service Order in CRM_IC

Hi all,
When I am searching for a Service Order status in Inbox search in CRM_IC in the Result List it is not displaying Service Orders which are in same Status. It is displaying the list of Service Orders with different Status like Open, Inprocess, Not Completed etc., Can any body please........with details.
Points will be rewarded for currect answer
Thanks,
Shrik.

I have never used this function module before, but looking at the coding, I don't think this will serve your purpose.
I think it might be better to use method(s) from class CL_CRM_DOCUMENTS.
Via the GET_INFO method you can retrieve the documents you need and using the DELETE method should delete these object. I did use the GET_INFO method etc. but we haven't deleted any objects. But according to the name of the method, it should DELETE the documents.

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PCNF status for Service order

Hello Experts,
On Service scenario, I want not to proceed sales order if the system status of the service order PCNF (Partially confirmed)..... Is there any configuration path to do this?
Best Regards,
Amr

I hope you want to restrict sales order creation. There are 2 ways to restrict.
1. Using User Status for Service Orders
Create one user status profile in OIBS by having object type as Maintenance Order. Define one user status as PCN1. Double click that user status. Click create button in Business transaction & go to Partially confirm order option and select Set option. Then go to Create Sales document & select the option as Forbidden.
Assign that User status profile to your order type in OIOG.
2. Using System status
Its not recommended as it may affect other transactions & may create inconsistency.

Overall Processing status for Service Order is incorrect

On Service order the overall processing status is incorrect at the header. It remains in status Being Processed even though it is fully processed. Any suggestions on where to look?

Can you elaborate a bit more.
starting from creation of service order to outbound delivery.
as per my understanding, if you want to do service order process with goods movement.
In our current client, we are planning to do in below method:
Customer requests for the service, this service is done in 2 ways,
1- Service at customer site
2- service from plant
in First case, service request will be created from VA01- order related billing. Technician will be sent to customer site along with the spare parts,with ref to this order. Once job is done.Technician will get acknowledgement from customer. Once technicians submit this , then authorized person will remove the billing block from service order, do issue invoice.
Service order is copy of OR w/o delivery & with order related billing,inlcuding billing block in OR type.
Fine tune the relevant settings in config.
2-Service from Plant,
Create service request, is copy of RE, inward the matererial with PGR. once jobwork is done, create Confirm Service order ( copy of OR ) with ref to above Service Req, create outbound delivery-PGI & Invoice.
Hope it helps,
Thought of others in similar scenario with any difference will be really helpful.

How to get system status and user status of service order

Hi,
I want to show user status and system status for service order in my report and i am using CRM_ORDER_READ function module to read the status, but it is returning lot of status records, could anyone please suggest how to get the system status and user status for service order.
I did not find any clue for how to get user status, i can see the user status when i open the transaction using CRMD_ORDER.
Regards,
Kamesh Bathla

Hi,
Go to CRM_JEST table give your service order guid and get the status, pass this status into TJ02. You will get the status of your order.
Regards
Srinu

Inbox Search - status for service request not updated

Hi,
In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)
Web UI window 1(User 1): I open the inbox search result page. Service requests are displayed with the status field
Web UI window 2(User 2): In a separate window, the service request is approved by changing the status of the service request to Approved.
Web UI window 1(User 1): In the inbox result screen, i click on search for the same search criteria, but still the old status of the service request(updated in window 2) is displayed.
Observation:
1. If I open the service request, the service request still has the old status. If i click on edit, the new status is displayed. If i click on Back button (without clicking on edit), the new status is refelected for the service request in the inbox result page now.
2. If I log off and again open the inbox result, the new status of the service request is reflected.
3. The status of the service request is updated in the database immediately user 2 changes the status.
There is no enhancement done for the inbox search. The behavior is for standard inbox result.
Please provide any pointers to resolve this issue.
Regards,
Radhika
Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM

Radhika,
This is standard behavior in the SAP inbox. The reason is that SAP buffers search results in the Inbox in order to improve performance. So even though you hit "search" again, SAP does not update the search results because this search has already been executed in this session. Clicking "End" or logging off refreshes the buffer.
SAP released a note to update the "Responsible Employee" in the Inbox without requiring the user to log off. You can see their explanation and the solution here:
https://service.sap.com/sap/support/notes/1465966
If you want to enable inbox refresh every time a search is executed, you will probably have to do custom coding. My guess is that you may be able to leverage the CRM_IC_INBOX_BADI. Let me know if this much info is enough or if you want further details on how to technically achieve this.
Rahul

Restriction of user status in service order for billing due list

Dear CRM Experts,
I have configured status profile for service order as OPEN,INPROCESS and Completed and have assigned this to the service order transaction type.
Now once i save a service order without errors ,the system is automatically generating abilling document in billing due list TX:BEA_DL_01 even though the user status assigned to it is OPEN ,INPROCESS AND COMPLETED.
According to our client requirement ,a billing document has to be created in Billing due list if the User status assigned to it is COMPLETED only.
Please suggest the solution.
Bye,
Madhav

Hi Nanda,
As per your last reply, for some Service Orders you are unable to change the Status. Can you have check whether those service Orders are error free?
Sometimes, when there are errors in service orders or in 1Orders you cannot change the status from In Process or Open even when you have released certain Items.
Hope this helps.
Thanks,
Samantak.

How to add standard "reason" field as search criteria for service orders?

Hi,
I would like to add the criteria "reason" in search tool for service orders.
Would it be standard or woudl it need development?
Many thanks,
Eli

Hi Eli,
Please go to the web ui configuration and search reason feild is available for the config view. If it is available please move from hidden to visible. If it is not available you can add using development or AET to add that feild in the view.
Regards,
karthik J

Searching for Service Orders in the Archive in CRM 5.2

Hi,
I am trying to enable Searching for Service Orders in the Archive in CRM 5.2, in CRM 2007 this is done by a button being provided as standard and the user is able to toggle between views from the advanced search to search in the Archive. This also comes as standard in PCUI for the 5.0 version. But for the life of me I can seem to find how to do this in 5.2 without having a developer write code to enable the search in archive flag of the BTQuery1O we are using the component BT116S_SRVO.
I am trying to use the Archive Search function in SAP WebUi 2006s(5.2) to search for Business Transactions stored on the Archive fiel system.
Thanks for all your help in advance,
Kinika

hi..
we are also using KO8G and settling orders through background processing. In parametres there are options for period, year etc for selection.
I could not understand ur problem. you creat a variant for orders to be settled. if you ar not getting the parameters in KO8G cosult ur ABAP consultant to get it.
kkb/dsp

Default settlement rule with settlement type as FUL for service orders

Hi Folks,
Could you please advise me on the below issue?
Requirement: setting up of default settlement rule with default settlement receiver as u201CCOST CENTREu201D and settlement type as u201CFULu201D for the maintenance orders (Order category u2013 30).
I was trying to configure the same in transaction KSR3_ORI to assign the strategy to the service order type by clicking u201CNew Entriesu201D system not showing the drop list for the status column which is a mandatory field.
We have applied the below notes:
Note 313454 - Info: Default value for settlement type
Note 851975 - Settlement use automatic generation creates
Could you please guide us to get the default settlement rule for service orders along with settlement type as u201CFULu201D

I was also with this problem in 2013 january and only found some information about this, here.
Our solution was change the Maximum number of distribution rules in Maintain Settlement Profiles to 1, because we wanted the FUL rule and it is always in the first line.
Now, for curiosity, I was search for another solution and found the SAP note 2028108 that explain that is not possible to change the strategy for PM/CS orders.
This note was released at 09.06.2014

Hoe to see if an USER-Status of service order is changed

Hi,
for service order we use a user-status profile. Every things worcs as we want.
Now the question is: how can i see if the user-status is changed?
First i use IW31 to create an service order. Next day the user-status will be changed (IW32).
Where can i see, that it is changed?
Regards, Dieter

When user and system statuses are changed, records of JEST are updated and records are inserted into table JCDS, check this table.
- JEST - current status
- JCDS - log of status - with date/time/user
In transaction IW32/33, you can see the history of statuses: click on "information" icon in status line, then on "display status" screen, go to menu : Extras, Change document, All or For a selected status.
Regards,
Raymond

Settlement Rule for service order created based on sales order

Hello,
I am creating a sales order and entering WBS as an cost object.
After creation of sales order the Service order is created.
For service order type in the settlement profile WBS is maintained.
But the system is not copying the WBS in Service order which is maintained in sales order.
Can any body have an idea on this?
Regards
Abhijit

Hi,
As far as my understanding when service order is created through sales order then settlement rule is SDI and its item number
Not what you maintained in account assignment tab of sales order
When you settle service order then cost will settle on sales document and its item and then latter you settle sales order then settlement receiver is WBS element which you maintained in account assignment tab
Kapil

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

BAPI for Service order creation

Hi ,
Please tell me if any Bapi for service order creation , T-code : IW31
regards,
Prakash

Hi Prakash,
Have a look on the following BAPIs:
BAPI_ISUSMORDER_CREATEMULTIPLE - Create Service Orders
BAPI_ALM_CONF_CREATE - Create confirmation for maintenance/service order
WTY04_CREATE_SERVICE_ORDER - Create Service order via function module.
Hope this will help.
Regards,
Nitin.

FM for Service Order

hi,
require a FM for Service order Details IW73.
cheers,
Aditya.

Did you try BAPI_ALM_ORDER_GET_DETAIL?
Regards,
Ravi
Note : Please mark all the helpful answers

Plan Assessment and Allocation for Service Orders (CS)

Hello,
I'm trying to run plan assessment (KSUB) and plan allocation (KO9E) for a service order (created via IW31), but I'm not able to do it.
I can do assessments (KSU5) and allocations (KO8G) with real values, but since I'm not able to do it in plan mode, I can't have comparative values between real and planned values (no value is flowing to allocation secondary cost elements).
Can anyone let me know if this is some sort of limitation for Service Orders? Because I checked SPRO in transaction code KOAI and for this type of orders there is no Indicator for Integrated Planning, nor it's possible to assign a planning profile.
Many thanks for any help you can provide!
Regards,
Cátia

I created a SAP message and they confirmed that this is not possible.

Inbox Search of Status for Service Order in CRM_IC

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