Incorrect charge of 100 Euros

Hello,
last night, i received 4 messages from skype:
1. welcome to autorecharge of 100 Euros
2. Order received (100 euros)
3. Order canceled
4. You have been removed from a skype manager....
Everything in 10 min.
Any idea?
Solved!
Go to Solution.

Here is what i got out of them.
10:34:30 PM unauthorizedentry says,
Initial Question/Comment: Phishing, identity thef
10:34:30 PM System says,
Thank you for contacting Skype Customer Support!
10:34:41 PM System says,
Please hold for the next available Live Support Agent.
10:35:31 PM System says,
We appreciate your patience. Please continue to hold for the next available representative.
10:36:31 PM System says,
We apologize for the wait. Please continue to hold while we connect you to an agent. You should be connected soon.
10:37:31 PM System says,
We are sorry for the delayed connection. One of our representatives will be with you soon.
10:38:16 PM System says,
Haidy H has joined this session!
10:38:16 PM System says,
Connected with Haidy H
10:38:16 PM System says,
Thank you for contacting Skype Customer Support!
10:38:21 PM Haidy H says,
Hello! Welcome to Skype Live Support! My name is Haidy. How may I help you?
10:38:34 PM unauthorizedentry says,
Hello
10:39:26 PM unauthorizedentry says,
well you can first start by issueing me a refund for the fruad i have suffered on my account.
10:41:06 PM unauthorizedentry says,
i have been on here tonight and been fobbed off with the it is your fault excuse but since then i have been on your chat room's and it seems that i am far from the only one who has been hacked.
10:42:03 PM unauthorizedentry says,
i am out of pocket 14.71 GBP and request this be reaplied to my account please
10:42:11 PM Haidy H says,
I understand that you wish to have a refund for the orders placed by the third party who have accessed your Skype account.
10:42:37 PM unauthorizedentry says,
you are correct
10:44:11 PM Haidy H says,
Kindly note that, the order that was placed during this incident has been charged back by PayPal.
10:44:36 PM Haidy H says,
The payment returned to your PayPal account.
10:46:26 PM Haidy H says,
It’s been awhile since I’ve heard from you, just checking to see if we’re still connected?
10:46:31 PM unauthorizedentry says,
i do note that but that was for the amout that was auto recharged of 28.75 GBP and not for the credit that was on my account before the attack. i have added up the total charged to my account today during the attck and it comes to 14.71
10:47:28 PM unauthorizedentry says,
no i do not know what my account ballance was before the attack but i would like it back.
10:48:56 PM Haidy H says,
I am sorry to inform you that Skype is not liable, and is unable to refund any money that has been lost because of this incident.
10:50:32 PM unauthorizedentry says,
how can this be? it is due to a problem with YOUR security not mine. And i am not the only one this has happened to!
10:51:03 PM unauthorizedentry says,
look on your chat pages and there are loads of people with the same problem
10:52:11 PM Haidy H says,
Kindly note that, if a third party has accessed your Skype account it could be because the password on your Skype account is not complex enough and can be easily guessed. Ensure you use a combination of numbers, upper and lower case letters and symbols to increase your password security.
10:54:46 PM unauthorizedentry says,
so you are basicly telling me to go away and find i secure provider instead of skype? Because my password has never been a problem before
10:55:58 PM Haidy H says,
I know this can be frustrating and even discouraging at times.
10:56:14 PM Haidy H says,
Unfortunately, I won't be able to refund you this Skype Credit.
10:56:28 PM Haidy H says,
However, I can escalate your case to a higher department.
10:56:40 PM Haidy H says,
We will contact you as soon as possible via email.
10:56:41 PM unauthorizedentry says,
there are IT experts on that chat page that are very very secure with there passwords and they have been hacked to so i can't see how this can be our fault
10:57:01 PM Haidy H says,
Could you please provide me with the email address you wish us to contact you on?
10:57:17 PM unauthorizedentry says,
[email protected]
10:57:28 PM Haidy H says,
Thank you.
10:57:38 PM Haidy H says,
For today, would there be anything else that I might be able to help you with?
10:58:30 PM unauthorizedentry says,
I am not having a go at you personaly so please don't think i am. but i am not being fobed off
10:59:21 PM Haidy H says,
I completely understand your point of view.
10:59:38 PM unauthorizedentry says,
when will i get an email?
11:00:34 PM Haidy H says,
We will contact you as soon as possible.
11:01:10 PM unauthorizedentry says,
I will be posting this chat on your chat page and if I don't get a refund i will be contacting the press. Skype have a big problem with this hacking.
11:01:26 PM unauthorizedentry says,
Thanks for your help
11:01:46 PM Haidy H says,
It's been a pleasure speaking with you today. Thank you for contacting Skype Live Support, have a great day.
We value your feedback. Please be aware that we will ask you a few questions after closing the chat window about your experience with us today.
Once you are ready please click on the "Exit" button.

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