InDesign and HP Officejet issue

Adobe Indesign CS3 won't print to my HP Officejet 5610 All in One--what's strange is that every other app (including Adobe Photoshop and Illustrator) will. On printing Console says "2009-03-09 19:20:41.497 PrinterProxy[963] Printer scanningApp for Officejet 5600 series had error -10814" and the bar spins on for infinity in the printer dialogue. Any ideas what is wrong?

This forum is focused on consumer level products.  For the Designjet you may have better results posting in the HP Designjet forum here.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

  • Indesign and bridge keep crashing how can this issue be resolved?

    Indesign and bridge keep crashing how can this issue be resolved?

    how can this issue be resolved?
    With your lack of info not at all. you have not even told us what versions of the programs much less any system info or other technical details.
    Mylenium

  • Server issues with Indesign and Photoshop

    Hi,
    We have recently moved to a Mac OS server for our company, but ever since doing so have started to have problems with our files corrupting.  We have since been advised by our IT contractor that Indesign and Photoshop files are now so sophisticated, with the way they access and use their database that it is best not to work on them from a server, as there are too many things that could cause problems with their database in a server situation.
    When I heard this, I thought 'surely not' as I know most companies work from a server and I couldn't imagine Indesign and Photoshop wouldn't be robust enough to manage the complexities of a server situation.
    Can anyone tell me of similar experiences, or is it more an issue we need to look at with the server itself?
    Thank you so much for your help, it is greatly appreicated.
    Lydia

    People work directly from the server all the time, and sooner or later experience file corruption. It isn't so much that the file is stored remotely as the potential for curruption due to network traffic is very high, particularly if you are making a large number of edits which must constantly be written to the file.
    The recommended workflow is to copy the files you need to the local workstation, edit, then copy back to the server.

  • A book file in InDesign CS3 (.indb) - Mac and PC - crashing issue

    Several months ago, I posted that when I indexed a 300-page book with lots of chapter, generating the index crashed InDesign. This happened initially on a PC running Windows XP home. When I took the book to a Macintosh, it happened also.
    One thing I had done, and I don't know if this makes a difference, is changed words that already had index tags attached to them.
    It has been several months since I've tried this - I've been waiting until this book was completely written before trying again. 
    Since this happened, I've also tried to synchronize styles and that also crashed InDesign. Before the index 'broke', both generating the index and synchronizing styles worked like perfectly - amazing functions of InDesign and makes working with a book much easier.
    Now the book is ready. I stripped all of the index codes from the entire book using search and replace, and then the first time I tried to open the Index window, it crashed again.
    When it recovered, there was a message that 5 of my 24 documents in this book may be damaged.
    So I tried opening the indb file, opening the Indexing window, THEN opening the book files and it crashed. I was able to get the error message this time: An exception unkown software exception (0xc000000d) ocurred in the application at location 0x78138aa0. Click OK to terminate the program.
    When InDesign came back up, I closed the Index window and was able to open all of the book's files with no problem.
    My questions are:
    1 - Is there any way to find out where/how those files are damaged?
    2 - Does anyone know what may cause an Index generation or style synchronization to crash InDesign - and then not fix the problem?
    3 - Could this be something other than the index, and how do I figure out what it might be?
    This book is now 374 pages in 24 documents, and I don't think there is a way to go backwards in the InDesign process at this point.
    I'm not sure how clear I'm being with all of this, but the book is to go to the printer Monday and I can't index it.
    I'd appreciate any help I can get.
    Thanks so much,
    Marcy

    Just to add to Eugene's recommendation. Q2ID is worth every last dime of the $200 it cost.
    I just upgraded to the latest version when I received 25 Quark files to convert for an iPad app. Even for early Quark files that InDesign can open, it does a better job.
    BTW, it's also worth noting here that Adobe cannot legally have InDesign open anything later than Quark 4.x files due to the encryption used in Quark 5 and later files. Quark is too dependent on Markzware for XTensions to go after them.
    Bob

  • HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One (a) difference (b) install on one desktop

    Given: 
     HP OfficeJet 7410xi All-in-One connected to 2 desktops (Visa and Win8.1 - 64-bit) via usb network hub (i.Connect).  Able to print from both computers.  Vista machine has HP Solution Center installed (able to import pictures from camera SD card, scan documents to PDF, etc). 
    Q1:  Are print drivers and sw for 2 different HP printers (HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One) compatible on the same computer? 
    What is the installation procedure for the SW and driver for HP Office Jet 8625 and connect via Wireless to Visa and Win8.1 - 64-bit desktop such that the 7410xi All-in-One current  setup not impacted. 
    Objective:  Ability to select the desired printer for printing,Reason:  the 7410 HP Solution Center has additional functions (scan to Pdf, import from camera SD card, etc) than the 8625 so need both.
    Q2:  Does the HP Office Jet 8625 have similar HP Solution Center ... please provide link to the HP Solution Center SW for the the 8625.
    Q3:  Where is the user guide manual for the HP Office Jet 8625?  The user guide manual refers to 8610, 8620, 8630.  Is  8620 same as HP Office Jet 8625; what's the difference?
    Q4: Where is the text installation for the HP Office Jet 8625?  The only installation guide is a poster -- no words on the poster.  Please provide text based setup instructions  starting from unpacking out of the box.
    Concern with users comments regarding the HP8625:  http://reviews.costco.com/2070/100116415/united-stationers-hp-officejet-pro-8625-e-all-in-one-printe...
    Q5:  "..print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed...."  Please provide instructions to correct the "switch" that releases the tray springs.
    Q6:  "..unable to print using the black ink cartridge if any of the other three color cartridges are empty..."  How to print black and white if the other color cartridges are empty or is this statement an HP design? 
    Q7:  "...after 15 min goes into sleep mode and wont come out unless I unplug machine..."  How to turn off 'sleep mode'?  If printer enters 'sleep mode', how to turn on without having to unplug/plug printer?
    Q8:  "..8625 went into powersave mode, then it was Printer OFFLINE...The problem was the HP8625 has a VERY POOR WEAK wireless system. "  How to prevent HP going into powersave mode then Offline without doing anything to my network setup?
    Q9:  "... Windows 8.1 will not print via wireless to this printer  ... Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1. .. The printer works out of the box with the "old" version of windows perfectly..."  Please provide a solution if this user's solution may cause other compatibility issues?

    Hello @xandux,
    I would like to assist you today with the answers to the questions that you have regarding the HP Officejet Pro 8625 e-All-in-One Printer.
    Q1: The print drivers for the HP Officejet Pro 8625 e-All-in-One Printer and HP Officejet 7410xi All-in-One Printer are compatible on the same computer.
    For the Officejet Pro 8625 you would first run the Wireless Setup Wizard on the front panel of the printer to connect it to the network.
    How to Configure Wireless:
    On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
    Touch the Setup icon (). The Setup Menu screen displays.
    Touch Network, touch Wireless Setup Wizard, and then touch Continue.
    Wait while the printer searches for routers that are within range of the printer. The Select Network Name menu displays.
    Scroll down the list of network names until you find the name of your network.
    Touch the name of your network, and then touch OK.
    If prompted, enter the WEP or WPA key. This is case sensitive.
    The printer will now connect to the network.
    Once your printer is successfully connected to the network than you may run the installation of your printer.
    The driver package for both Windows Vista and Windows 8.1 is the same. Should you want the latest drivers for the HP Officejet 8625 on both computers please click here to download the drivers. You will need to open that link on both the Vista and the 8 Computers. Once the website opens select the Download button on the top left. Once the download is complete the installation window will pop open. The onscreen prompts will walk you through the quick and easy install. You simply select that you are connecting a Wireless printer when prompted, the installer will search and find your printer and complete the install. You simply sit back and hit 'next' a few times. For additional install assistance and documentation please click here.
    I can assure you that your HP Officejet 7410xi All-in-One Printer will not be affected by the installation of the HP Officejet Pro 8625 e-All-in-One Printer as they use completely different drivers.
    Q2: The HP Officejet Pro 8625 e-All-in-One Printer uses the HP Printer Assistant Software rather than the HP Solutions Center Software. The Printer Assistant Software installs with the printer. Therefore, there is no separate link available for this. The Printer Assistant will load an icon on your computer that looks like this:
    Once you click on that icon you will see a similar screen to this:
    Q3: The User Guide for your HP Officejet Pro 8625 e-All-in-One Printer can be found here. It is for the Officejet Pro 8610/8620/and 8630 products as they are all within the same series.
    The Officejet Pro 8625 is identical to the Officejet 8620. For specific specifications for just the Officejet Pro 8620 (8625) series printer please click here.
    There are slight differences between the 8610, 8620, and 8630 products.
    The Officejet Pro 8610:  Print speeds are slightly slow (19 ppm in black and 14.5 ppm in colour), letter size flatbed glass, no automatic duplex copies/scans. The specifications for this printer can be found here.
    The Officejet Pro 8620 and Officejet Pro 8630: both models are identical with their specifications. The only difference is that the Officejet Pro 8630 comes with 2 paper trays. The specifications for the Officejet Pro 8630 can be found here.
    Q4: For detailed setup and install instructions please refer to the two documents below. 
    For out-of-box hardware setup instructions please click here.
    For installation instructions for Windows Vista and Windows 8.1 please click here.
    Q5: There is no switch that should have to be altered when printing envelopes. You simply load the envelope within the paper tray and select Print, just like any other printer. For instructions on how to properly load envelopes please click here. The only issue I have seen is that people aren't 'telling' the program on the computer that the printer is printing envelopes. This may cause a 'paper mismatch' error as your machine 'thinks' it's supposed to pull letter size paper and doesn't detect that as loaded in the tray. If there was a hardware defect with the switch when the HP Officejet 8625 first came out, we are not seeing those issues now so the switch issue must have been corrected.
    Q6: Because of the Printhead design within these printers, there must be ink inside the printer to print. Therefore, if you run out of yellow ink, you must replace the yellow ink to continue using your printer. Once a cartridge is empty the printer goes into a 'depleted cartridge' error state. When this happens you are not able to use any features of the printer. The best course of action would be to keep an eye on your ink levels. When you start getting prompts that your cartridge is low, have a cartridge on hand for when the ink finally does run out. What I would recommend is if you're not planning on printing a lot in colour from your computer set the 'Black Ink Only' feature under the driver to ON. If you do not have this feature enabled, when you print from your computer certain print jobs are sent to your printer as 'image' files. If a document is sent to the printer as an 'image' file the printer will use colour ink to enrich the black on the document. This causes the colour ink to run out much faster than anticipated. If you turn Black Ink Only ON only black will be used for black documents. If you want to print a colour document you simply disable the Black Ink Only feature for that specific print job.
    For more information regarding why this occurs and how to set Black Ink Only please click here.
    Q7: Your machine is designed to go into sleep mode after about 10-15 minutes. This is not a design flaw. Ideally, once your printer enters sleep mode, if you need to print something you simply send the print command and the printer will wake up and respond for you. Occasionally sleep mode has issues. One issue for instance is when you have a networked printer. Sometimes the routers don't send the print command to the sleeping printer properly and that causes the printer not to 'wake up'. This can be corrected with altering settings on your router. The other issue may lie with a programming issue within the printer. The best course of action to avoid sleep mode issues would be to ensure that your printer is running the latest Firmware. The latest Firmware can be downloaded here.
    Q8: Again, powersave mode is the same thing as sleep mode. You should have no issues allowing your wireless Officejet 8625 to go into a sleep mode. Once the printer is asleep you simply send a print job to your printer and the printer will 'wake up' and print for you. It is rare to see 'sleep mode' or 'powersave' issues. Always keep the Firmware up to date to avoid programming issues. 
    Q9:  Microsoft has recently released a HotFix to correct wireless printing issues as they have found printing issues within the Windows 8 and Windows 8.1 Operating Systems. This issue is not specific to HP or the HP Officejet 8625. Rather, the issue seems to affect all wireless printers on the Windows 8 and Windows 8.1 Operating Systems. The HotFix can be found here. Once the website opens you simply select the button for HotFix Download Available. Follow any onscreen prompts to install the HotFix. There has been a lot of luck with running this fix.
    I hope this information helps to clear up any issues you may have. Please let me know if you have any further questions or concerns. Thanks for reaching out to the HP Support Forums!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Fonts jagged in InDesign and PDF export

    I've been troubleshooting this issue for days, with no success. I'm using IDCS6 on a MacBook Pro with Mountain Lion, and it probably happens with all fonts, but I've noticed it specifically with "Din mittelschrift" at a large pt. size and 100% magnification. It wouldn't be a terrible thing, since it's not noticeable in most of the document, but I'm trying to create a catalog of sorts (as a series of 2-page spreads) and the brand's name on the cover has the most obnoxiously rough edges - I can't send the PDF off to anyone in this condition.
    I'm an experienced computer user but an InDesign novice, so I've been trying various things I've found online that successfully solved others' problems, without having a very clear idea of what many things in ID do. Reading a few Adobe tutorials didn't enable me to fix things, either.
    I've seen others post that jagged-looking fonts can clear up when exported to a PDF, but that didn't work. When I export to a PDF, interactive or not, it appears jagged at 100% - though strangely enough, at 300% it looks fine.
    I checked my ID display settings. It's jagged even at High Quality - and display settings in InDesign wouldn't affect the PDF, anyway.
    I made sure the font was installed in the proper place (Library/Fonts), cleared my font cache, and restarted the computer.
    I tried converting the text to outlines in InDesign.
    I tried setting the opacity to 99.9%.
    I changed the color of the text to a grey (240/240/240) to reduce the contrast in case that was an issue.
    The rest of the document appears fine in InDesign and as a PDF. No extreme jagged edges or low-quality appearance.
    Right now the document is intended to only be viewed on a screen, but since I'm unsure if I'll ever be asked to prepare it for printing I created it using ID's print layout. I've been avoiding converting it to a web layout because that would mean hours of reformatting, and I figure that fonts should render with smooth edges no matter what the layout is set as.
    I think I've done more than what's listed above, but forgotten the specifics.
    I'll try anything short of destroying the catalog and starting over.
    Thank you!

    Can you take a screenshot of what this looks like and post it?
    Also, I've noticed that sometimes weird crap will show up when you view something in Acrobat. Like you can see a line between the font and the stroke, but when you zoom way in, it looks fine. It will print fine as well. Just a display issue. Can you print it? When you print it does it look like crap?

  • User Interface (UI) Too Small on InDesign and CC Suite

    I have a 27″ IMac running Yosemite 10.10.2. Its native screen resolution is 2560×1440.
    When I opened CC Indesign 2014 for the first time I was shocked to see that the tools and rest of the user interface were SO SMALL that I was having tremendous difficulty seeing them clearly. I'm talking 5 and 6 point type!!!  And the icons... minuscule!
    I lowered the resolution of the display, but type then becomes fuzzy. I searched the web and found that there were others who were having the same problem.
    I find it hard to believe that a company specializing in software for the design/creative community would overlook something as CRITICAL as size of the graphical user interface and its customization to work optimally on different platforms and with different display sizes and to satisfy the particular needs of each user.
    The UI obviously greatly impacts our working speed and facility.
    I called Adobe and their tech support could not help. I called Apple and got the same. 
    I've been a graphic designer for over 20 years.  Frankly, at this point, I find the suite UNusable (I took a quick look at Photoshop and Illustrator and the same issue applies).
    This is just unbelievable!  Anyone out there have an answer?
    Someone suggested we should repeat our complaints INDEPENDENTLY in the general forum instead of them being buried on one thread.  GREAT IDEA!!

    CC 2014 has a Expermental Preference you can use to increace the UI size 200% for High resolution displays

  • Incopy link will not update in InDesign and XML Story files

    So I have a couple of questions.
    I work for a publisher and we have a standard InDesign to Incopy workflow. Recently we have started having issues with InCopy links. First some basic info would probably be helpful. We use Windows XP =(, and we are using InDesign and Incopy CS3. All of our files are on a server. When I or people on my team sometimes attempt to update Incopy links, they will simply not update. Then when we check the link it says that it is zero k in size and is pretty much fried, cannot open in Icopy or InDesign. Why this is so nasty is because if the file cannot be updated all the work in the story that was done in InCopy is lost. Then to make matters worse, if we unlink the incopy file sometimes when we go to save indesign completely crashes. Is this a permissions issue as our IT department is fairly ignorant about design workflows on servers and has been inconsistent about the permissions. Also these .xml files seem to be populating the folder where we keep our InDesign files, when we open them they have basic information on the story links. I have attempted to find out more info on these files but have had very little luck.
    Any info would be helpful.
    Thanks!

    I cannot import video files.
    Mylenium

  • How to embed SWF in InDesign and export as PDF?

    I am trying to do something that seems very simple, but I can't get it to work. I have a simple SWF animation that I have exported from Flash CS5, and I have placed it into my Indesign CS5 document. I checked these items in the Media panel:
    Play on Page Load
    Poster: From Current Frame
    When I export the PDF, I select PDF/X-4 and choose Interactive Elements: Include Appearance. I get a still image of the animation in the PDF, but it doesn't play. Why?

    Hi, I have the same issue??
    Even when exporting as an interactive pdf.
    My problem is that I am trying to figure out how to export my swf embedded file into an interactive pdf.
    I have created an interactive presentation with buttons, effects etc. After which I exported to swf so that all the effects work.
    But when placing the swf file back into indesign and exporting again as an interactive pdf it doesn't work at all, all I get is a white screen. (I need a pdf for clients basically, they dont want any swf or flash files.)
    Even though after placing the swf file, in the media window I ticked play on page load as well as chose a cover image for the swf file. Still just a white screen when exporting.
    To repeat, I need to know how to convert my swf file into an interactive pdf.
    Any pointers please would be great I have some swf presentations I need to change into pdf as soon as possible or before tomorrow to be exact before our monthly meeting with clients.
    Please help

  • Drop shadow on eps shape produces fine line when inserted into InDesign and PDF created.

    Hi I am having a few issues with an eps file that I have created. Basically it is a eps file with shapes, a gradient and a drop shadow on the outlined text - created in illustrator.
    All looks fine until I take it into Indesign and create a pdf. I then get a line around where the drop shadow is. Zooming in doesn’t make it go away, but it also does not change its size.
    I have done some research and tried one fix (have the drop shadow as another object using multiply as the opacity) this did not work.
    Anything else talks of spot colours (there are none) or just having view ok on the screen (take off smoothing). But none of these are fixes for when I send this image to my client. I also tried saving as different pdf formats but this also does not work.
    The only way I can make it go away is to save the file as an illustrator ai file and use that for pdfs. This would be OK, but other suppliers need to use the file and want eps format.
    From what I have read, it seems to be a screen artefact and so theoretically should not appear when printed. But I do not know this for sure and I hesitate to send it to the client as it is.
    Has anyone seen this before? And are there any fixes (e.g.: treating the drop shadow differently)?
    Thanking you in advance.
    Cheers
    Nikola

    NViereckel schrieb:
    The only way I can make it go away is to save the file as an illustrator ai file and use that for pdfs. This would be OK, but other suppliers need to use the file and want eps format
    EPS is simply unsuitable when dealing with transparency (which is what your drop shadow is). So you need to work with AI for placing in InDesign. If other suppliers need EPS, then just send them that. Nothing should keep you from exporting another file format.

  • Use a panoramic photo flash file in indesign and export it to a swf file for flipbook

    hi,
    i haven a 360° panoramic flash file.
    when i put this file in indesign and make an export to pdf i can see my panoramic photo.
    my problem:
    i want to export this file to swf to use it as a flipbook.
    but now, my panoramic flash file doesn`t work.
    is this possible?
    thanks
    sascha

    Hi, I have the same issue??
    Even when exporting as an interactive pdf.
    My problem is that I am trying to figure out how to export my swf embedded file into an interactive pdf.
    I have created an interactive presentation with buttons, effects etc. After which I exported to swf so that all the effects work.
    But when placing the swf file back into indesign and exporting again as an interactive pdf it doesn't work at all, all I get is a white screen. (I need a pdf for clients basically, they dont want any swf or flash files.)
    Even though after placing the swf file, in the media window I ticked play on page load as well as chose a cover image for the swf file. Still just a white screen when exporting.
    To repeat, I need to know how to convert my swf file into an interactive pdf.
    Any pointers please would be great I have some swf presentations I need to change into pdf as soon as possible or before tomorrow to be exact before our monthly meeting with clients.
    Please help

  • Font management with InDesign and Windows 7

    Hello
    I am presently looking to upgrade to Windows 7 and use InDesign CS4.  I have had a play with installing postscript type 1 fonts using the windows font manager and it seems absoloutley average, but it worked (I think).  I was wondering if you had any suggestions of what would be best practice in this setup.
    Thanks for your time

    Thanks for that.  I spoke to the team using indesign and they would love to move to Extensis Suitcase but they had experienced problems with MathMagic pro.  I am going to test this out and hopefully resolve it but I wondered if you had any knowledge of compatibility issues?
    Thanks again

  • INdesign and 64 Bit Operating Systems

    Been having problems with my INdesign, and the tech people on the support line said it is because I have Vista 64 bit operating system. This sounds very strange to me, as INdesign is the industry standard, and 64 bit operating systems are the norm. Does any one else have experience trying to run INdesign on a 64 bit system?

    Bob's right; I'd suggest ignoring the 64-bit issue and just getting familiar with coming to the forums for assistance. I've worked phone tech-support jobs before; phone support reps are judged by how fast they can get you off the phone, and if you start the call with "Hey, I'm running ID on a 64-bit system" then they can get you off the phone immediately, so you just gave their call-time metrics an easy statistical boost.
    1) So, yeah, the baseline grid will cause stuff to snap to it if you have that setting turned on in the "Grids & Guides" section of the View menu.
    2) "Manual overrides" means that you can format text manually by clicking on the Font menu, and that will cause your formatting to diverge from what is defined in the style. Take a look at the style name; does it have a little plus next to it? That means that the text you've selected diverges from the style. Clear the overrides to return the text to the settings in the paragraph style. You can do this with an alt-click on the style name, or by clicking on the options pulldown in the Paragraph Styles panel and choosing "Clear Overrides." I do it so often that I have a keyboard shortcut set up to do it (in Edit -> Keyboard Shortcuts).

  • Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

    Hello, I bought and subscribed to Creative suite in June, for Photoshop, Illustrator, Indesign and Bridge, but my subscription is telling me I only have Photoshop, can you tell me how to rectify this error, so i can download creative suite onto my desktop

    Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
    For anyone else experiencing this issue (Mac OS X):
    Close all other programs and sign out from the Adobe Desktop App
    From the Finder, Go > Go to Folder...
    Type /etc and hit enter
    Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
    Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
    Close the file, sign back into the Adobe Desktop App
    Problem solved!

  • CS4 InDesign (and Illustrator) not printing in Lion OS environment

    I have had no trouble installing CS4 in a Lion environment on my Mac.  However, while I can open and edit files, I cannot print anything.  Nor can I edit or change the print presents or anything at all related to printing.  InDesign (and Illustrator) just drop out.  Bang.  Just like that.  No error reporting at all.  Photoshop, however, prints just fine.  I get crash report dialog boxes for both Adobe and Apple but have so far had no answers.  PLEASE HELP IF YOU CAN
    BTW I have called Adobe several times, waited literallly for hours, and once paid for support but the line dropped out.  Next call, another wait of between 30 minutes and 1.5 hours, and the call dropped out again.  I am so cross.

    Unfortunately, this is a user to user forum, and rarely does anyone from Adobe cross path here with the users, nor do the customer care staff. Sorry you had issues with them though, I personally have never dealt with them.
    Considering both programs are acting "wonky", perhaps you could try to install your printer again. Or perhaps get an updated Driver for the printer?
    I'm not a Mac user. But when I was, peripherals on my Mac went wonky with new installs of software regularly. It was always worth unplugging the peripheral, restarting the computer and see if the issue persists.
    I'd try rebooting the the computer without the printer plugged in. Then once booted, install the printer again. And see if it helps.

Maybe you are looking for