Indesign CS cannot verify serial number

Can anyone help me? I was working with an InDesign CS file suddenly the application crash and after that I cannot open it again. I tried but I get a mmessage that says: Adobe In Design cannot verify the serial number. I try everything I called Adobe and they also do not know waht is going on. This happens after I accept an update for the Acrobat. Please can anyone help me I am working with two project with a terrible deathline!!! I have an Imac 7,1 Intell Core Duo with Mac OS 10.4.11 System. The Illustrator can't be open but the Photoshop opens without any problem. Thanks

Peter,
Thanks very much your link was the perfect answer to my problem. Sorry for the delay in the answer but I was so busy. Now I see this problem has become a mayor issue many posts about this. Adobe is very slow they haven't give me an answer yet could you believe this? Well thanks to you I do not need them anymore.
Thanks again

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