Infinity billing question... Thanks.

BT phoned up a couple of months ago to ask if we wanted to go on a "saver scheme" (with anytime calling, think its called home phone saver) we said yes and took the offer. I have just added Infinity unlimited to my account, everything gone OK (starts in a week) now this is my question, when i just looked in my BT online, it has infinity listed, and with the infinity it has £16:99p line rental and free weekend calls tariff, which is NOT what we want. Will BT keep us on our new home phone saver tariff or will they put us back on the "old" £16:99p tariff. I am thinking that because you need a line tariff with infinity, that they listed it that way on the account. I just want to add infinity to my home phone saver tariff. Thanks.
Solved!
Go to Solution.

Welcome to the forum. BT's order confirmations tend simply to notify what you've just ordered and are not sufficiently sophiscated to take account of any existing services at a higher level. Add to that the fact that their online account info is also deficient and you have a recipe for confusion. I'd wait until your next bill, which will be the definitive statement of your services. If you believe it's incorrect and can't get it fixed please report back here, where help will be available.
You can click the white star next to this message if you think it was helpful.

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Hi All, This is my first post so please be gentle...
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Solved!
Go to Solution.

The predictions are actually quite conservative. Have seen customers on here predicted 27 and got the full 40.
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My query is this - I rang BT yesterday to upgrade to BT Unlimited Broadband (and to try to get a better deal, since we were still on the now presumably obsolete broadband option 2 at £23.80 per month!). Anyway, we were offered a great deal of £13.65 a month for the next twelve months which we were very pleased with. We had also been paying for the 'Unlimited Evening and Weekend calls' package on the phone (which had initially been free) but since we hardly ever use the landline and 'Unlimited Weekend calls' was being offered as a package with the unlimited Broadband offer, I asked for us to drop the Evening and Weekend calls subscription on the phone, which was agreed to. We also paid for a year's Line Rental Saver then and there for £141.
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Solved!
Go to Solution.

try online chat and see if they can clarify
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Current Billing Question

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Infinity billing question... Thanks.

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