Inquiry To Cancel A Online Number Subscription and...

Hi,
I seem to also can not find anywhere to cancel an online number I have subscribed with you. Please assist my request ASAP. I have two numbers and would like to cancel 1 subscription with you.
Also on another note, I would like to cancel another subscription with you. Please disable and cancel my answering message service ASAP.
Regards
G

Hi,
Online Number cannot be cancelled.
It is not a recurring payment, so when it's about to expire, just do not extend it.
If it is a new order and you made a mistake for example, then you might try to request a refund from Skype Customer Service.
Please have a look at: https://support.skype.com/en/faq/FA297
I hope it helps
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Similar Messages

Cancel my online number and delete my credit card ...

I cannot find online number in "Manage Features" so I cannot cancel it. I also cannot find it on the left page of my account for subscriptions. I searched all the places I can find to cancel this online number subscription. But I CANNOT. Can anybody help me CANCEL this? I wasted $36 on this meaningless thing.

See if this article applies to you:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646

Online Number Subscription Extension and 50% Disco...

I currently have a UK online number. It will expire in Oct 2012. I noticed in my account that if I am on a subscription to call a landline or mobile phone in the UK, I am entitled to get 50% on an online number. Assuming if I were to extend my 1 year online number subscription, do I still get the 50% discount or it is for a new online number?
Solved!
Go to Solution.

Hi,
Basically as long as you have an active subscription on your account you will get a discount on Online Number purchase. It doesn't matter if you purchase a new number or extend your old number.
I was checking your account and I can see that you purchased Online Number just recently, if you wish you might be able to get a refund on Online Number order and purchase the same number again with a discount since right now you have a subscription.
Refund requests can be done as shown here: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

Online Number Subscription

I have a yearly online number subscription that is supposed to expire in November/2011. Last year I renewed the subscription in October using a credit card. Somehow before the subscription was renewed last year after my first payment, I was charged again through the auto-pay on a different credit card. Meaning I paid for two years instead of one. So my subscription should not expire in November/2011 but in November/2012. Please let me know how that can be corrected. Thank you.

Your Unlimited US & Canada subscription is set to automatically renew in November: https://secure.skype.com/account/
(Next payment is shown under subscription settings)
Your Online Number will expired November 16, 2011 unless you manually extend it. Online Numbers don't extend automatically like calling subscriptions.
https://support.skype.com/en-us/faq/FA10365/How-do-I-extend-or-reactivate-an-Online-Number
If you wish to cancel recurring payments for your calling subscription then this FAQ should help: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How do i cancel my annual membership subscription, and switch to a month by month one.

how do i cancel my annual membership subscription, and switch to a month by month one.

Hi There,
Kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If the problem still persists Kindly revert with the below mentioned information.
OS version:
Browser Version:
Thanks,
Atul Saini

Change country of online number subscription?

I currently have a UK landline number that I no longer need that is valid until next June. Is it possible for me to change it to an Irish landline number?

Dear Readers,
To change your Skype Number, cancel the subscription for the number you no longer need, and take out a subscription for a Skype Number where you need it (or as close to the vicinity that Skype Numbers are available for).
These FAQ articles provide the details:
https://support.skype.com/en/faq/FA12150/can-i-get-a-refund-for-my-skype-number
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
To obtain more detailed information specific to your situation, here also is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Cancelling an Online Number

I have something called a Skype Number. Is it the same as an Online number?
I received an email letting me know that it would renew automatically. Whatever it is I want to cancel it, and I don't see any way of doing it. Hate wasting my time looking all over a site

Hi,
Subscriptions are recurring by default as stated in terms&services and during payment process. If subscription is not cancelled then it will be automatically extended.
Cancellation can be done as shown here: https://support.skype.com/en/faq/FA1881/How-do-I-cancel-my-subscription
If you are eligible for a refund you can request it through customer service: https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Refund policy: http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online Number Subscription Duration

I've had online numbers through skype for over 5 years now and when we had to manually renew expriing numbers I always had the option to choose the duration of the renewal. If I had more money I could get a longer subscription, if things were tight I could just renew for 3 months. Now we have auto-renewal I find that I am not given any option to change the subscription length and appear to be locked into a auto-renewing 3 month subscription. Does anyone know how I can alter this? I tried to change it withing "settings" while the number was active and found no options to let me do so. I let one number expire and tried again and still don't have the option to change the subscription length.
All the changes to Skype over the last year or so are making the system less and less user friendly. Are there any UI designers on the skype team?

Hi,
I managed to do this by following the steps (I figured this on my own, no help was ever given by any support staff, which is indeed sad):
- log in to skype.com;
- cancel the subscription to your skype number (it will tell you you have the number available up until date XX);
- log off your account;
- wait for about 10 mins;
- log in again on skype.com;
- on the upper, you'll get a warning message saying your skype number subscription was cancelled and it'll give you the option to change it, click on it;
- there you have it, now it'll give you 2 options, to renew for 3 or 12 months;
- select 12 months, enter payment method, select pay.
now your subscription is updated with 12 month duration.
hope this helps,
cheers,
Rodrigo

Renew my online number subscription

I bought my online number two years ago, instead of making the payment for my online number I made it to a different kind of subscription;I also purchase 10.00 credit that I do not need. Can you please help me to fix this errors?
looking forward to hear from you.

Hi,
You can reactivate your number as shown here: https://support.skype.com/en/faq/FA10365
And if you wish to receive a refund for some unwanted purchase you need to contact Customer Service.
Instructions here:https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Online number subscription help

My online number expired yesterday. I intended to subscribe for a year, yet I cannot change the skype setting, and Skype took away my money from my card for a three month subscription yesterday. I would like to have refund of the three month subscription and change it to a year subscription. Can any expert help me on this issue? Thanks!

hi,
All refunds can be issued only in accordance to Skype Refund Policy.
Please have a look at this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

I need to cancel an online number

I need to cancel one of my online numbers asap how do I do this?

Skype has customer service and here's how you can reach them:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Regarding Online Number, if you need to contact them anyways for a refund why not ask if this issue can be fixed? I'm sure they can help you resolve this issue and you get your number working. Just give them details about the issue.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Re: Skype Number, subscriptions and forwarding whe...

I have a similar question to Fabrizio. I am setting up a small business. I primarily live in Australia but will be travelling a bit.
My understanding is that if I have a Skype number (which appears more professional and as if I have a land line), the caller will not be charged and that those charges will be charged to me.
Am I better to have a subscription and is there any difference in the call charges that are charged?
Also, if I understand correctly, if I travel to, say, Italy, often, I would get a Skype number for Italy. Both the Australian and the Italian Skype numbers would have country prefixes - is that correct?

TheBizio wrote:
Hi all,
I have a few questions relating to the Skype Number, which I recently bought.
The main purpose for me using the Skype number is to receive business calls and have them forwarded to my mobile. I have a small business, and want to appear as if I had a landline number.
Here are my queries:
1) Can I have call forwarding on at all times, even if I am logged in to Skype?
2) Does it cost to forward calls to my mobile?
3) If so, is there a specific plan I can get to pay a flat rate?
Cheers,
Fabrizio
1) Can I have call forwarding on at all times, even if I am logged in to Skype?
- If you have set-up call forwarding in Skype, call forwarding status will be set when you're offline in Skype. Calls can also be forwarded when you're online if the call was not answered after a number of rings.
2) Does it cost to forward calls to my mobile?
- If you use Skype Credit as a payment method, the forwarded calls will be charged at the Skype’s great pay per minute rates. For example, if you forward your incoming Skype calls to a mobile number in the United States, you’ll be charged exactly what it costs to call a mobile in the United States from Skype.
3) If so, is there a specific plan I can get to pay a flat rate?
- You can also purchase a subscription for calls to a country where you want to receive the forwarded calls. For example, if you want your incoming Skype calls to be forwarded to a number in the United States, simply choose a subscription covering calls to the United States.
No matter which payment method you prefer, the person who’s calling you on Skype will still call you for free.
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.
If you found my post useful, please give "Kudos".
If it helped to answer your problem/question, please mark it as "Accepted Solution" so other people can find it easily.

Online number - difficulties and errors

Dear Sirs,
I'm using an online number in Skype network such as XX2-55-55. It is very similar to the number in one of the biggest airline companies in my country. As I think the company is also using Skype online number which is XX5-55-55. The problem I have is that when someone calls to that company usually is connected to my number. It's very frustrating and I do not know where should I send the alert and information about this. Please help because I'm sick of giving the people information every 15 minutes that the had connected to wrong number.
Some days ago I have asked the people to which number they're calling. They're calling to XX5-55-55 but are connected to me. Please help.

Hi, Bonniefaz, and welcome to the Community,
Please contact Skype Customer Service to enquire why your Skype Number is not working. We here in the Community do not have the tools to diagnose and resolve problems with Skype Numbers. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Inquiry To Cancel A Online Number Subscription and...

Similar Messages

Maybe you are looking for