Interactive script and Interaction record

Hello Gurus,
Is there any places where relationship between interaction record and script which was run for customer is stored? My goal is to see for example how was survey from script field for specific customer.
BR
Piotr

Hi Mohan,
Both the Interaction record as well as the Service ticket created are stored in CRMD_ORDERADM_H.
If u want the document flow :
->Just enter the transaction no in the object_id field in the above table
->U will get the guid no.
->Now with this guid u can get all the details via FunctionModule: BAPI_BUSPROCESSND_GETDETAILMUL
->And to read the document flow you can use function module:
CRM_DOC_FLOW_READ_DB
passing the guid obtained from above table.
Hope this will help you.
Thanks and Regards,
Ashish Patel.

Similar Messages

  • How to see results for surveys in CIC Interaction record under script prfl?

    Dear Experts,
    In Interaction Record>Under Script tab> I have filled a survey-> upon entering all answers and saving->System showing a message, that survey has been sucessfully saved.
    But I dont know where these surveys are getting stored. and I could not find the created survey or results next time when I opened the same Interaction record.
    Kindly tell me where can we find the survey results, which is created under Script tab in Interaction Record.
    Your suggestions will be highly appreciated
    Best regards
    Raghu ram

    Hello,
    Have you found solution to this case?
    BR
    Piotr

  • Object for interaction records, service tickets and follow-up activities

    Hi,
    I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

    My question was answered by Experts.
    1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
    2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
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  • ERMS: Creation of Interaction Record and Service Ticket

    Hi All,
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    Hi Namita,
    Same as the other thread, please make sure that the BP is identified for the incoming email and then only the creation of the IR/SO ERMS Actions will get executed with success.
    I am not sure, whether you still face this issue ?
    Thanks & Best Regards,
    Vinod
    Edited by: Vinod C on Mar 25, 2009 3:38 PM

  • Interaction Record and Multi Level Categorization

    Hello Forum,
    I would like to know if any one has implemented Multi level categorization for Interaction record in SAP CRM Web IC 7.0.
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    Glen,
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  • Dates for Interaction records and other Business Activities in IC (CRM2007)

    Hello,
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    Thanks,
    Patrick

    Hi Raghavendran,
    I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
    I defined a new Transaction type assigned the category Misc but cannot create the Activity on WEBUI. As Raja suggested I have also assigned the Channel as WEBUI and ICWEBCLIENT but still does not work. Is there any Role specific customization that needs to be performed?
    Please let me know if your issue is resolved and how you resolved it.
    Any help will be greatly appreciated.
    Thanks,
    Pooja

  • Interaction Record : How to make it non editable based on user status = Complete and on click of  Save

    Hi Guys
    We have a requirement ,where we need to make the interaction record "not editable " when we set the user status to "Complete" and after "Save" button is pressed.
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    after user selects status "Complete" he has to select the value from another drop down and then Save.
    Standard offers such that once the Complete is chosen in dropdown the whole screen is frozen.
    Once he saves it , the document should be locked(read only/non editable)
    Any pointers ?
    We tried "Set_view_Group_Context" and Order_Save BADI and we are not preferring disabling at attribute level as we might add few more attributes later.
    Regards
    Vinayak

    Hello,
    We had a similar requirement.
    The best way we found was to implement the enhancement spot in the beginning of method LOCK_ORDERS of class CL_CRM_METHODS_BTIL. Here, you can prevent the user from editing a business transaction. Be aware this method is called for any BT, so you need to adjust your custom development accordingly.
    Hope this helps.
    Best regards,
    Sylvain AGUETTAZ

  • Navigation to Interaction Record from the script

    Hi Experts,
    I am very new to Interaction Center.
    I have created a script. My requirement is : After the end dialogue, it should automatically take me to the Interaction Record.
    Can you please let me know how could this be done in a detailed way.
    Thanks,
    Nandini

    Hello Nandini,
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    BR
    Piotr

  • CRM4.0  ICWC My worklist and Interaction Records Indication speed problem

    Hi there
    I have two serious problems of ICWC.
    <b>1.ICWC My worklist's transaction speed is very slow.
    2.ICWC interaction Record's Screen transition speed is
       very slow.
       *identify function to interaction record function</b>
    If you have idea,Would you tell me,how can I make a clear these problems.
    Best regards.

    Believe it or not, I forgot something, so I'll continue here.
    In trying to improve performance, notice I never increased the priority.
    Increasing the priority of a thread doesn't speed up the processor or
    slow down time. Priorities don't affect execution speed, just the order
    in which tasks are placed on the LV queue or the OS execution queue.
    High priority subVIs get to cut in line and run sooner than lower
    priority VIs. If these high priority subVIs aren't well behaved they
    typically starve out the lower priority ones, and similarly, they starve
    the threads in other applications, even in the OS itself.
    Sometimes the simplest explanation is best, so here is mine -- only use
    priorities to choose which task takes priority.
    Greg McKaskle

  • Follow Up and task for Interaction Record

    we have IC Web and need to create Follow up and Task as follow up task  from the interaction record.
    Can you please help me find steps to configure the same,

    Suki,
    I was maybe a little bit too fast:-)
    Goto spro->CRM->interaction center webclient->business transaction profiles.
    There you find some entries, select the business transaction profile that is attachted to your ICweb main profile.
    Here you have an entry trans. type where you can select your interaction record transaction type, this is considered your 'leading' transaction type. A leading transaction type is the transaction that always will be created when an interaction occurs in the webclient. If you created some entries in the copy-control customizing action for your interaction record (let's say trans type= ZINT) like I explained in earlier post, you should check that the same transaction type is used here, the ZINT.
    When you select your business transaction profile you see some options on the left ('Dependent bus trans', 'assign price type and price type list' and 'content management templates').
    Select 'Dependent business transactions'. Here you can enter your transaction types that are applicable for your scenarios, you see four radiobutton options 'Sales', 'Service', 'Lead' and 'complaint'. Here you can choose which transaction type to be used in what scenario. If you enter here your sales order transaction and flag 'Sales' as scenario it should appear in the follow-up dropdownlistbox in the interaction record view. (And is also used as trans type when you select 'sales order' in the navigation bar in the webclient) The same counts for complaints.
    Hope it's a little bit clear now!
    Regards,
    Joost

  • Interaction Record Activity

    Dear friends,
    In my business scenario i create interaction record for every call to any customer and i create follow up activity like visit or appointment to this customer but some times i want the system to stop the user if he create two visits with the same time in any calendar of any employee.
    Best Regards,
    Mohamed

    Hello Mohamed,
    ORDER_SAVE Badi is called during saving. Here can you
    implement (Meth CHECK_BEFORE_SAVE) your own coding / requirement.
    Regards,
    Reshma Rao

  • Follow up email creates a interaction record in business context area

    Hi experts,
    We have just upgraded system to 7.0. here we are facing a problem when we create a service order and save it.then we go to inbox and search for the service order->create afollow up activity->go to the action and send a follow up email.
    Now as per requirement: once we send the follow up email it should appear in the business context area with status "out email"
    but here once we send the email another interaction record is getting created in business context area and when we click on the interaction record we have the email with status"sent email" in the activity clipboard.
    even If we go to SOST t.code we find the email which was sent is listed here.
    if anyone has faced similar issue kindly suggest.
    Thanking you in advance,
    Deepa

    Hi Joaquin ,
    I have already gone through Notes  669072 scenario 1 and all teh customising is maintained properly.
    The main issue is as per requirement when we send the follow up email it should not create a new interaction record and the sent email should appear in the business context area.
    Regards,
    Deepa

  • Follow up email creating a interaction record

    Hi experts,
    We have just upgraded system to 7.0. here we are facing a problem when we create a service order and save it.then we go to inbox and search for the service order->create afollow up activity->go to the action and send a follow up email.
    Now as per requirement: once we send the follow up email it should appear in the business context area with status "out email"
    but here once we send the email another interaction record is getting created in business context area and when we click on the interaction record we have the email with status"sent email" in the activity clipboard.
    even If we go to SOST t.code we find the email which was sent is listed here.
    if anyone has faced similar issue kindly suggest.
    Thanking you in advance,
    Deepa

    Hi Joaquin ,
    I have already gone through Notes  669072 scenario 1 and all teh customising is maintained properly.
    The main issue is as per requirement when we send the follow up email it should not create a new interaction record and the sent email should appear in the business context area.
    Regards,
    Deepa

  • Interaction records,Service tickets,Follow-up activities

    hi all!
    I need objects (FM, BDoc’s...Etc...) that related to interaction records, service tickets, follow-up activities of the business partners.
    can anybody help me out.
    regards
    sachin

    My question was answered by Experts.
    1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
    2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
    3. Clear header/item guid's,that they can have next value in the loop.(Important)
    4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
    4.Display the records.
    Thanks for Everything.........

  • Error message when saving an Interaction Record: Document distributed

    Hello experts,
    We are currently getting error message: "Document is being distributed - changes are not possible" when saving an Interaction Record in Web IC (We use CRM 6 - 2007).
    We've noticed that saving an interaction record triggers an outbound BDoc of type "BUS_TRANS_MSG". In order to prevent this BDoc to be generated, we deactivated the processing for the One-Order BDoc with transaction SMW3_0. However, this had the side effect that quotations were not replicated from CRM to ECC so we can't really use this approach.
    Has anyone faced this issue before? Do you know how to fix it?
    Thanks.

    Hi
    The initital status of Interaction record must ensure that transaction is not relevant for distribution. This ensures that CRM doesnot try to send the transaction to ERP through middleware.
    Go to SPRO ->CRM -> Transactions -> Basic Settings -> Status Management ->Change Status Profile for User status
    Here, select your status profile and click on the intiial status, scroll down and go to 'to be distributed' and select the radio button 'Forbidden'
    This will solve the problem.
    Many Thanks
    Ravindra

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