Intermittent broadband fault

So I am currently waiting on an engineer visit as my broadband has been faulting on and off for over a month. First it slows right down, then it won't load wirelessly, then the hub cuts out completely and starts to flash amber then goes solid amber, then cuts out completely again and then does this consistently for at least 45 minutes to an hour. After several long conversations and lots of whinging I have got a visit next Friday. I was told earlier that this is a Sky engineer not an Openreach engineer which limits what they can do apparently? I was told its possibly a faulty router (Hub) but when it did this last year it was a fault at the exchange. has anyone else had this problem and have any helpful advice about what it could be? I'm so frustrated!!!!!

I had the same but mine had been going on for about a year, finally after getting a line engineer out and him replacing master socket and re-doing the connections and swapping a jumper cable at the cabinet it was ok for a day. After calling Sky again and moaning they sent out a broadband engineer out and just as he came the line dropped connection again so after his test and it showed errors on his stuff he went and found a more stable and better pair to connect to. This worked for the whole of last week perfect, not once did the SNR/ATT figues change so was waiting the DLM software to run after a voice message saying they were going to reprofile but no 2am disconnects yet. Yesterday afternoon though it decided to keep dropping connection again and the upload snr figure had almost doubled again like it had been before engineer visits, it dropped connection a few time yesterday and has done so again today but none have been around the time DLM kicks in. So I don't know if the fault is back or if it is due to the heavy rain on Friday or there is work going on due to the ipv6 upgrade stuff I saw in the forums. Either way I shall give it a few days see if it continues dropping and I will call again if it does. The enginner did say the cab is almost full capacity and could be picking up noise from other lines and fibre might be better for me but I am not sure if it is worth the gamble, I know you can get it free for a yr right now but I don't want the monthly cap I want unlimited like what I am on now

Similar Messages

Two years of intermittent broadband faults

After two years of intermitent faults countless calls to Bt, 3 engineer visits , all engineers agree i have intermittent fault. Today the engineer visited and said he thought he may have found a problem and said it would be all good, LOL NOW I HAVE NO PHONE LINE .
TWENTY YEARS PLUS customer with Bt but will never recomend them again until i have somthing to recomend .

OK, so this is a community forum, where we can all vent and propose our own suggestions to other BT customers with similar problems.
Its quite funny how we are all technical support these days, often knowing a good deal more than the customer care people we are dealing with, but lacking any access to get the problems resolved. Customer Care seems to be a barrier to that access, rather than the gateway.
Anyway, my point is that when I had a plain 1Mbps Broadband Service, it was better than now. Pages loaded a little slower, but it was RELIABLE. Then WiFi got all complicated, and I struggle to get a strong signal just metres from my hub. Simply walk to another room or round the corner and you lose 75% of the signal - it really seems to be line of sight these days.
Now I have 5Mbps to the Hub - luxury, except that the uplink back to the exchange is slower than a dial-up modem at <100kbs. I am lucky if I re-boot the hub to get 400kbps uplink, but then it drops every HOUR.
This lack of reliability is worse than the slower link.
I am awaiting an engineer to 'check my external wiring' which has not changed in 10 years. This was after having the riot act read to me about being charged if they can somehow make it my fault instead.
I had been having problems with the Hub2 being very poor and unable to handle Port Forwarding or DHCP tables, and it took 2 years to get a replacement Hub (v4). Definitely quicker interface and smarter hub, but the link has been bouncing about all over the place for weeks now.
On the plus side, the call to 150 on the phone got me to a real Customer Care person within a few minutes, and they stayed on the call and they escalated it. First time for 5 years I think. The uplink was SOO bad the online chat stood no chance.
Lets see what happens.

Re: Two years of intermittent broadband faults

I have had a year with a shocking broadband service. I think I must have spent over 30 hours on hold to BT call centres. I have also had an engineer that didn't turn up. BT didn't have the good manners to call and tell me this, I had to call them to be told they didn't have enough engineers working that day and it was them who suggested the date and time.
Two subsequent engineers have said the problem is underground. Someome came out and had a look then went away, I was then imformed that they had dug up my street and sorted the fault. I don't know how this was done, nobody dug up our street. Today my wife got a call from an Indian call centre, the chap said the fault was sorted as the road had be dug up.She told the chap that wasn't the case, so he called her a liar. One department also told our dedicated fault handler that this had aslo been done.
This a shocking service and a shocking way to treat customers BT, but over the year I have come to expect this.

scott1965 wrote:
This a shocking service and a shocking way to treat customers BT, but over the year I have come to expect this.
Hear hear, Scott! You're well within your rights to feel aggrieved; I would be spitting my teeth out, if I had any left.
It's BT's lack of investment that's the killer; we all feel your pain on that score.
You see, mate, BT should have sorted out your dickie line and thousands of others long ago. But instead it's been blowing our revenues on bleeding soccer broadcast rights and that old nonsense!
Up there in London, those BT bigwigs trying to be clever; trying to slide one into the net, past SkyTV and that old Murdoch fella; trying to beat them at their own bleeding game! As you and I well know, that just can't be done. And it's the likes of you and me who sadly pay the price with this third-world internet.
That's why the City is pleading for BT to be broken up. It pains me to say it, but we need to prise the Openreach infrastructure unit from the old bird's clutches. She had a go at running the network but it just hasn't worked. Mark my words, Scott, it's going to take some beefy legislation to put things straight. The BT Group won't come quietly. But it must cough-up, and hand back the cash-cow (Openreach). Settle for no less. Let's get Britain back on the information superhighway once again, Scott.
This from the Financial Times:
Bryce Elder, ft.com wrote:
A break-up call put BT Group in focus on Wednesday.
The regulator Ofcom should force BT to split its Openreach network arm from retail operations, argued Redburn. The group’s current UK monopoly has created a dysfunctional market of falling investment and poor broadband speeds, where BT spends more on football rights than it does on infrastructure, said analyst Nick Delfas.
Sports rights bidding has been funded by Openreach, which generates £1.5bn of operating free cash flow and gets about £400m of public money each year, Redburn said. At the same time, BT’s capital expenditure has fallen every year since 2008 and customer line rental has been rising at 10 per cent annually, the broker said.
“Bundling sports content with broadband is a cheaper way for BT to retain customers than investing in the network and it can use the Openreach cash flow as a buffer for any losses,” Mr Delfas said. He argues that breaking up BT would help to create a simpler market that would spur competition.

Broadband Fault Tracking

I've got a broadband fault on my line which was opened on the 28th Feb 2012 and is still open for some reason???. How long can a fault be on the line??? Plus I had a BT BB Engineer fix the fault on the 1/03/2012 which was 2weeks ago.
Solved!
Go to Solution.

It'll just be the fault report not auto closing. Call up and tell them it's sorted, they should close the fault which will then update the online tracker
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband Fault 11 Days and Counting

Never has the phrase "Pillar to Post" been more apt to the service I have received over a broad band fault.
I reported my fault as per the website and since then I have made I don't know how many phonecalls to find out what is going on. The fault log on my account has not been updated, no-one can actually tell me where the fault is apart from the engineer who visited my house and who told BT Wholesale where the fault is but apparently thats not where it is.
Everytime I call I get passed to someone else who will "Personally take ownership" but doesn't, otherwise I would have a dozen people looking after me and all they want me to do is a line check or ask me once again what I have plugged in.
My last call today was that they have modified my profile at the exchange, not fixed the card at the exchange which the engineer told was the problem and that I am going to have to wait another 66 hours for it to be fixed.
So all in 14 days to fix a broadband fault. Their complaints department has still not gotten back to me and I have now raised the issue with otello, who the people at BT didn't what they are. I'm glad I don't run a business that relies on the broadband service otherwise I would have a serious credit problem by now.
I checked a few other non BT forums and found that there are some real serious issues about how BT deals with long running faults and complaints, so why haven't they improved themselves?
Least I do not have to talk to them for 66 hours, it will give my head a rest and I might be able to enjoy myself and surf the web, oh sorry I can't because I have a broadband problem, better call BT, round and round I go again.

Day
Date
Time
Dn Load Speed
Friday
20/08/2010
07:20
2048
09:00
1352
10:00
1248
10:45
1152
11:35
1008
12:35
688
Saturday
21/08/2010
20:43
432
22:11
145
Sunday
22/08/2010
07:10
1996
08:15
2071
09:50
791
11:02
318
12:15
216
13:20
176
14:23
226
15:26
275
16:30
494
18:00
201
19:12
256
Monday
23/08/2010
08:45
1035
10:14
338
11:15
268
12:15
296
13:20
139
14:35
131
16:10
154
17:36
156
19:20
89
20:27
311
22:20
185
Tuesday
24/08/2010
6.44
1813
8.24
1356
9.30
481
10.45
367
16.00
150
17:30
118
19:15
254
21:00
0
Wednesday
25/10/2010
7.18
1944
9.25
543
10.30
266
12.05
265
13.45
266
15.00
178
16.10
147
18:10
47
19:37
68
20:51
86
22:00
184
Thursday
26/08/2010
7.00
1842
10.50
264
12.05
149
13.10
170
16.55
41
18:05
108
19:00
90
19:10
66
20:11
84
21:25
45
Friday
27/08/2010
07:15
1616
08:20
708
09:30
274
10:30
285
11:35
416
13:15
210
14:25
110
16:30
288
18:00
216
19:30
104
20:52
216
21:05
0
Saturday
28/08/2010
07:20
1903
08:30
1496
09:30
432
11:20
440
12:20
392
13:20
344
14:35
224
15:55
152

Intermittent Broadband Failure

I have BT Home Hub 2, worked fine for the last couple of years. Recently started to get intermittent Broadband failure, sometimes twice a day, sometimes twice a week.
When it fails the 'phone light' flashes orange, the rest of the lights are steady blue. At this time the BB phone is dead, the main phone line is OK. After some minutes it comes back OK, reset also seems to fix it.
Anyone any ideas?
Thanks

Are you sure it's the phone light that goes orange ?
I'm in the same boat. HH2 was ok(ish) for a while then started to drop out, just for a couple of seconds at a time. On mine, the BraodBand light goes Orange.
I've had new cable and new main connection box (with built in filter), but to no avail.
If yours is like mine, BT will have a log of the outages. The engineer that visited me called the appropriate office when he was here. I like that idea, as you sometimes get the impression that BT / Engineers etc don't always believe what you say.
Mine still does it, in fact it dropped out for 3 hours the other day, but I think that was a separate issue.
You will see lots of other people on these pages with the same problem. I don't know what causes it,,,,,, and apparently, neither do BT,,,, or it would be fixed.
Good Luck

Intermittent sound fault with keyboard clicks

Hi there,
I have recently purchased an iPad2, and there seems to be an intermittent sound fault only involving the keyboard click sounds.
The sound works fine on music and other content and I have tried deselecting and reselecting the keyboard clicks on/off in the settings page, but to no avail.
Do you have any suggestions?

If it happens intermittently, then I would think that it cannot be an incorrect setting, or having system sounds muted. Do you ever restart your iPad - or reboot it?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

End of my Tether with Broadband fault at the excha...

Evening All,
I've reached the end of the line it seems with BT technical support and Im now heading for a deadlock situation. Heres a bit of background from the past 7 weeks or so to try and outline the problem I've got, whether it inspires any suggestions from the community as to how to proceed or potentially makes others aware of the tragic failings of this massive organisation in the semi rural areas across the country.
Had a new line installed as part of home move order which was placed 3 weeks in advance of our move. The engineer attended on the 31st July 2013 to install our phone line. We had a new line from the telegraph pole in the street wired directly to a newly installed socket in our living room. This is the only socket in the house. Unfortunately, the phone line did not work for calls, and I had to raise a fault with BT immediately. By the 5th August we had a working phoneline after finding several faults on what was a newly installed and tested line. Good work engineer #1. I then phoned BT back to say I wanted the broadband component of the homemove order fulfilling. I was told that I would need to phone again to get this once the phone line was installed as they couldnt raise the broadband order against a line which didnt yet exist. I found this slightly frustrating but liveable as I was told it would only be 48 hours from placing the order to having the service activated.
I phoned BT again on the 9th because my broadband had still not been activated. I was told the order had an error and had not been placed. My order was then expedited and filled on the 10th to activate my services. By this point I thought “great” as it seemed the ordeal was over.
Once the connection was enabled, I noticed the speed was very slow to use. My homehub indicated a sync speed to the exchange of 8mbit downstream and 0.45mbit upstream. After the first 3 days had passed and the line training should have been complete I ran the BT wholesale speed test to reveal my line had a 2mbit profile assigned to it. I phoned BT again who informed me of the problem and offered to reset the IP profile which would then lead up to the full line potential within another few days. For a period of 3-4 days this produced results at a maximum of about 6.5mbit, even though my sync speed to the exchange still showed 8mbit downstream. At this point it seemed to be resolved as much as it would so I considered closing the fault out. The same evening I noticed the speeds started degrading, to the point where the connection was completely unusable (a few kbit). I could not even ping a basic site.
I phoned BT again and they offered to send an engineer once I had convinced them of my competence to plug a router, microfilter and phone into the only socket in the house. The engineer turned up, completed the checks within the property and found the line to be fine in terms of noise/gain/etc etc. He surmised that the problem was within the exchange and bounced the issue back to wholesale. I was not informed of the results and BT helpfully offered to close out the fault because no fault was found. This is even though my connection was still fully useless.
I then phoned BT several more times going through the same infuriating conversations. Another engineer was produced. He did the same again.
We then repeat this same process a few more times. Sometimes the connection worked between engineer visits, sometimes it did not. However the same fault emerges over the course of a couple of days and we start the loop again.
I am now in the lap of the UK based resolutions team in Newcastle. However, they are not getting anywhere with BT wholesale who are still not recognising and resolving the exchange based fault. The really frustrating thing is that this is not just affecting myself. There are at least 7 other customers in the same exchange complaining of the same fault. BT have not recognised these may all be related and have been sending engineers out the tackle the individual problems of us incompetent customers setting up our routers incorrectly. However this is now turning out not to be the problem, and it is in fact the exchange. But BT broadband aren't getting anywhere with wholesale who seem to be refusing/unwilling/incapable to accept that the fault is within the network.
I am 7 weeks into this fault and hence heading for the stage where I will be requesting a deadlock letter from BT to take to the ombudsman. I have no ADSL alternatives at the exchange, being in a semi-rural area and BT is the only supplier in the area. Basically, I can either stick with BT on a connection which works intermittently and occasionally, or look at a more expensive laggy satellite system. However, this seems a tad unfair as I have plenty of neighbours enjoying the 8mbit max speeds in the area. Also, the exchange is under consideration for fibre upgrade so others in the area will be enjoying even more modern age tech, the unlucky few will still be getting ignored by BT as it suppose its difficult to fix all of the problems so if a few customers are left out, who cares?
I have requested multiple times that someone pick up this issue and own it to resolution because we, the BT customers, are paying for the incompetence of the whole organisation to resolve faults in a fair and reasonable time scale in a number of engineer visits befitting the problem. This seems to be falling in deaf ears. I have requested multiple times that the issue be escalated to avoid going round the same loop. That seems to fall of deaf ears also. The same team of BT resolution personnel are bouncing the same issue round and round to try and stop the issue escalating. One person told me the issue would be passed onto the tier 2 manager but that was a week ago and I've since heard nothing more.
I've guestimated that I've had at least 7 engineer visits to either the property or exchange on behalf of my fault. I know of 7 other people in the same boat (I know this because our local post office has a list of known broadband “problem” customers) who will have arguable had a similar number of engineer visits over the course of their faults or complaints. So I would round up to 50 visits to the one fault which hasn't fixed it. Thats at least £5000 wasted, going on BT's charge to customers for a wasted engineer visit at £99.
I feel its a very sad situation that the small percentage of “difficult” problems such as mine are being kept under wraps in order to conceal the multiple failings of this thoroughly salami sliced organisation which Im sure presented plenty of opportunities for statistics to become lost. Not to mention glorious overheads of multiple engineer visits.
So there it is, I have 7 days before the 8 weeks are up and I involve the ombudsman. I have got no where with BT on any front and my fault is still being thoroughly contained by the faults team as they are completely unwilling to raise a serious complaint about the handling of the case while the faults is still existing. A very clever trick which I presume waits for the satisfied customer to develop before receiving feedback on their wonderful experience.
So if anyone reading this happens to be a BT employee/share holder/director feel free to offer up suggestions on how to progress this anywhere. And anyone else reading this – if there is any alternative provider for services in your area, I would use them. BT will not help.
Apologies for the increasing sarcastic tone but reliving the situation in word form is even more laughable as a state in the year 2013. I had broadband 10 years ago that was faster and more stable.
Kind regards
Matt
Kirkby-in-Furness
PS - had to connect to an adjacent neighbours bt hotspot as a guest to post this! Took more than 1 hours to load the community.bt.com page

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Slooooooooooooooow and intermittent broadband

About a week ago, 27th Sept, I received an email from BT telling me "Good news
This is to let you know that we've upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a faster speed too. "
Ha I immediately thought, I wonder how long that will last but checked its with Bt Speedtester and sure enough my 6mb speed was up to 15mb.
That was fine for two days. Now its intermittent, sometimes its 15mb, sometimes its less than 200kb, sometimes it simply doesn't work.
So I ring Bt and lose the will to live waiting.......thankyou for holding we are very busy at the moment, yep I know that because you can never deal with anything first time. So I get through I explain that all was fine until this upgrade (downgrade?) in service. Ah, when did this upgrade happen (check your ******* records I want to say) but no I have to read out this Bt email to Bt India.
All apologies, thank you for waiting, the excruciating slowness of the whole procedure, can I check this, can I check that, can I measure the length of the drive and tell him what colour it is........no he didn't but anyone who has dealt with these fools knows what I mean.
Do you think BT its got anything to do with your works, I mean neighbours are reporting problem s too....uh no its seems that such a coincidence could not possibly occur.
Yet BT I continue to pay you a full fee every month for this dire pathetic service.
Contract ends soon. Think about it BT.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Intermittent Line Fault in windy and wet weather

Hello,
I have been experiencing an intermittent fault with my phone line since getting BT Broadband in November 2013, which at first I believed to be a broadband issue. It started with the home hub disconnecting, flashing orange and then reconnecting. After a few more weeks and performing tests through the test socket with various different ADSL plugs I noticed that the fault was happening when the weather was poor outside (wet/windy). We were sent out a Broadband Engineer who could not find the fault, he changed the faceplate of the Master Socket to a MK2 who said it would stop interference from the weather.
A couple of days later the weather was bad again and the fault continued to happen every time the weather was windy. For another month or so over Christmas and January we put up with the issue as the threat of the £130 call out charge is too much for us, my girlfriend and I are mature students so we can't afford that if our fault doesn't show when an engineer turns up.
I have been performing Quiet Line Tests through the test socket when the issue is happening and have experienced noise, popping and even multiple disconnections on the line. This week I finally got annoyed enough to book an engineer and reported a Line Fault and miraculously managed to get one for the next morning (Thursday 6/2/14).
The engineer turned up and I explained the Intermittent fault to him and the noisy line affected by the weather but of course the weather that day was fairly calm. He performed his tests and said he couldn't find any fault and mentioned something about High Resistance?. He was nice enough to call up another engineer with a bucket crane so he could look at the telegraph pole. He told me he found that a joint up there snapped off in his hand and was probably the cause so they replaced it. They also found another piece of equipment on the exterior line (it looks like a black plastic sausage?) that was full of water so he emptied it and closed it up again.
For the first 23 hours the connection had held since the visit but then started disconnecting again and I'm experiencing the same issues as before with the current bad weather we are having even if it is only slightly windy.
So I am at a loss of what to do now. As the last engineer did all the tests as well as check the cable from the pole to the master socket I feel like I will be stuck with this issue for as long as I stay at this property. I cant afford the call out charge if the next engineer finds no fault. My personal opinion is that the line from Master Socket to the pole needs replacing as its possibly getting wet and or is corroded and the rain and wind make it worse but of course I’m no expert.
I should also mention that when the weather is clear outside the phone line and broadband works absolutely fine.
My setup is a BT Home Hub 4 (Type A) and a phone which are both connected straight to the MK2 Master Socket which is located under our window (It is the only Master Socket in the property). On the exterior of the building the phone line goes up to the roof and along the side and out to the telegraph pole which is probably no more than 10 metres away.
Here is the noise margin and bandwidth results after a disconnection yesterday :
13:25:26, 08 Feb.
(81555.380000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
13:25:25, 08 Feb.
(81554.270000) DSL line rate: 1147 Kbps upstream, 18456 Kbps downstream
13:25:13, 08 Feb.
(81541.820000) CWMP: session closed due to error: Could not resolve host
Bandwidth:
1163 / 16568
I'm not sure if these are the stats that are needed so please advise.
Any help and advice would be greatly appreciated.
Thanks

I've had very similar in the past, from what I remember it took maybe 5 engineer visists. Each one plugged the test kit into the master socket, scratched his head, went to the exchange, came back & scratched his head a little more.
The last one that turned up happened to arrive on a fairly bad day weather wise - that's when he noticed that the pole must have been hit by lightening at some point, and had burnt the wiring on the inside of the hollow pole we had. Burnt wiring inside the pole while it's being blown around by the wind was causing a short.
Was a 20min ish job to run a new line from the pole to the house & then it was all sorted permanently.
Your issue may be different, but it really is a matter of getting feet on the ground while the fault is happening unfortunately.

Intermittant Broadband Connection

After many years of having a good broadbabd service with BT, I decided two things. 1. to get my telephone account and my broadband account joined into one account and 2. to arrange unlimitedBroadband. Neither of these was realy necessary, but it did seem a tidy solution and I had been singing the praises of BT Broadband for years in my job as IT Consultant. I won't bore you with the trauma of it taking 4 months to get BT to charge me for 1 lot of Broadband per month in stead of 2 lots of broadband per month but I do take issue on the reduced quality of the Broadband service I now receive. When I moved to unlimited Broadband I was surprised that my download speed increased but that was a bonus, what I do find difficult to accept is that every time I receive an incoming call the broadband disconnects and then reconnects itself after the router sorts itself out. I also get intermittant disconnections throughout the day for no apparent reason. I have changed the filters, used two different routers finally purchasing a BT Home Hub 4, all 3 giving the same result. Remember when I had a separate broadband and telephone account I had NO connection problems. I have talked to BT, but their guy has made some adjustments, but as I could not really understand what he was telling me I cannot be sure what he has done. Does anyone have a similar problem, or can they give advice. I have now lost all confidence in BT and I feel I have to consider looking for an alternative supplier.
Many thanks.
Solved!
Go to Solution.

I moved your connection to this board which appears more appropriate for your current problem
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
does your broadband drop connection everytime you receive a phone call? when you make a call as well? if it does drop then you appear to have a high resistence fault which you need to report to 151
Someone may then be able to offer help/assistance/suggestions to your problem
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Intermittent line fault

For a while now my broadband connection has been frequently disconnecting. I have also been noticing intermittent noise on my voice line. The incidence of the noise on the voice line and the broadband being unable to remain connected seem to be related.
I have tried connecting my router directly to the test socket and the problem remains. I have also used the quiet line test with my phone connected directly to the test socket and at the times when noise is occurring, it is also present during this test. On some days my broadband will continuously disconnect and reconnect for hours at a time and at others it will go for long periods of time with no incident.
I would be grateful for any help or if someone can advise me who it might be best to contact regarding this problem.

Follow this guide first http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
If the phone is still noisy with your broadband turned off, then report your fault as a noisy phone here.
https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

BT can actually fix broadband faults! (no I'm not ...

Just had to post this for anyone to read who have encountered problems with BT Broadband. Its been put onto an old thread but incase your new or never saw it here it is.
Anyone else seen the flying pigs all covered in snow?
It's finally happened, after 14 months, hours upon hours spent on the phone to Broadband No Support India Division, emails back and for with moderators and BT, 4 engineer visits and 3 emails to the chairmans office my broadbands been fixed. Yes thats right its not a mistype my broadband has actually been fixed.
I did try the noise line test as recomended by another forum member but I had no noise on the line.
After my last attempt to email the chairmans office (that and the short but blunt voicemail message I left too) I had a call from a new person who works in the chairmans office. This lady couldn't have been more helpful. She'd actually looked into my account and problems dating back to the day I joined BT Broadband back in January 2009 and was shocked to see some of the crazy and down right ridiculous things I'd been told and had to put up with. I was even more shocked when she knew exactly what an external NTE was. She listed to what I had to say and the long long list of what I'd tried over the 14 months and how even with 2 replacement hubs sent out nothing changed. She decided that from what I'd described it was a faulty hub issue. I have to admit when I was told this I was a bit apprehensive and wasn't expecting anything new to actually happen. Wrong!
Instead of just winging me out a new bog standard Type A Hub 2.0 she sent me out a new Hub 2.0 Type B. She explained how it was made by a different manufacturer and how it had a different chipset in it and that there had been customers who had found it solved there problems. I was dubious but I agreed to having one to try. 2 days later it arrived. Looks exactly the same as the 3 other hub 2.0 I have had in the past. I set it all up, switched it on and hey presto it burst into life. When it did burst into life there was no annoying loud clicking noise like with the Type A hubs. I logged into the Hub Manager and it appears to be more user friendly and pretty quick. For some unknown reason all previous Hubs upon connection would start with an Actual Data Transfer Speed of 100 odd mbps then almost immediately this would decrease down to 54 mpbs. Right away its showing as being 130mbps.
Tried logging back into Hub Manager later on and I was astonished to see that the Actual Data Transfer Speed was still showing as being 130mbps. Then I looked at the connection speed of all joined PCs, Laptop and Netbook to find they were all at 100mbps. This is something which had never been achieved before. Now I started thinking is this actually going to work? Yes, it did. Using the internet now is quicker than its ever been. My download speed has increased from approx 6mb up to a now steady 7mb and the upload speed is slightly quicker too. The lovely lady from the chairmans office rang back a few times to see how things were going and apologised everytime for the way my broadband problems and the support lines have been of no help/use. I told her under no way was I ever ringing India again and she said hopefully next year it'll all be back in the UK. (Fingers crossed folks)
Its now been 13days, 2 hours, 17 minutes & 51 seconds since switching to the Hub 2.0 Type B and I've had no flashing orange lights, no disconnections and none of those annoying 'Theres a problem with your broadband messages' appearing on my monitor. This is unheard of. If I'm lucky may go for a week without frequent disconnects (it did happen in summer 2009) but certainly no longer than that.
Its both great and disgusting at the same time. Yes its great that I now have the broadband service I've been paying for but disgusting that its taken 14 months to get it. That and the fact that despite all the bull excuses and comments on how its the phone line inside and its the electrical interference and that its a fault with all my PCs, laptops and netbooks etc that it is in fact down to that bloomin Hub!
Compensation is being looked into and should be forthcoming. I do not want to curse it but if these great speeds/transfer rates remain and I continue to be able to use my Broadband without that blasted constant clicking noise, flashing orange broadband light and frequent disconnections (deep breath) I may stay with BT.
Thanks to everyone whos suggested or commented on things to try.
No disrespect to the Mods on here but I did contact yourselves numerous times on the old BT Forums and got nowhere. The usual thing was to be told a line test had been done, no faults found now ring BT Broadband helpline. In my case no it wasn't a line fault it was rubbish BT Hubs 2.0 type A fault!
All I can recommend for anyone whos sick to the back teeth ringing India and getting nowhere with there broadband problems try using Google and searching for BT Chairmans email address and fire an email to them with details of your problems/experiences.
Good Luck

nice 1, i got my bb fixed today 2, after weeks of phone calls to india and 7 engieer visits and a letter to the chairman my bb its back up to 3.5 mbps, the only strange thing is my bb light gos orange every 2 hours im hoping this is just like the 10 days restart and not still a falut im just glad my dsl connetion rate is back up was at 1000 but now 4689 pls look at my home hub stats tell we what u see pls x oh im using the home hub 2.0 type A
Line state
Connected
Connection time
0 days, 0:11:54
Downstream
4,768 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
5.8 dB / 20.0 dB
Line attenuation (Down/Up)
53.0 dB / 31.5 dB
Output power (Down/Up)
19.3 dBm / 12.8 dBm
Loss of Framing (Local)
68
Loss of Signal (Local)
8
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
480 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
5

Lack of support for broadband fault and now v+ box...

Am I the only one to think that bt no longer give customer support like they used to? I have had tv bb and phone for over 18 months but in the last 8 weeks the bb you have to reset the hub everytime you want to go online and now the v+ box keeps giving error codes and crashing at random times in the last 3 days. Here are the times and the fault if anyone can help me that would be great. I am losing the will to go on with this now as they just tell me to reset the hub so they can run a line check then say everything is fine, but anywhere between ten minutes and a couple of hours can pass and it goes off again.Plleeeaaasseee help! Surely under the Sale of Goods act 1979 which states that the item purchased has to be as described, of satisfactory quality and fit for purpose they are responsible to fix this problem ???????????
11.33 am 17/9/13 had to reset hub as will not connect to internet working after speaking to bt adviser at 1020 am
21.42 pm 17/9/13 had to reset hub as broadband would not work not used since 1220 pm that day
21.55 pm 17/9/13 had to reset visionplus box as catchup tv keeps freezing
Broadband went off 1220 pm 18/9/13 had to turn off to reset
Tele went off would not work 18/9/13 1625pm had to turn off to reset
18/9/13 20.39 Internet wouldn’t load had to reset home hub.
19/9/13 11.15 TV would not record gave error code R02 and R06 and said to restart home hub and Vision + box and to contact BT if problem persists.
19/9/13 11.57 Internet wouldn’t load tried using BT desktop Help which said it was working again but internet page still wouldn’t load had to reset home hub.
19/9/13 1715 pm had to reset hub to get internet to work worked for ten minutes then had to reset again as it had stopped working

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Intermittent USB fault on iMac 24"

Is there anything more annoying than an intermittent fault? For the last year or so I have had an issue with the functionality of my USB ports randomly disconnecting at any time. Could be 5 seconds, could be 4 minutes, could be 8 mins 34 seconds.... you get the point. The following things are affected:
External HD (new WD Passport with USB 3.0) (Randomly unmounts off desktop. Works fine on my Macbook Pro)
Internal iSight camera (In Skype & photobooth I randomly get the message 'camera unavailable or in use by another application' and it switches off)
USB keyboard (This happens very rarely and needs an unplug / replugin to work again)
Curiouser and curiouser....
I have 2 WD passport older model external HDD which never do this and remain mounted always. Even when plugged in at the same time as the USB 3 HDD
iPhone / iPad / Card reader all work 100% fine and never eject unceremoniously.
I have tried:
Repair / verify disk permissions
Operating under a new user account
Checking system profiler
And all the dumb stuff that Apple 'helpfully' suggests like 'check you cables are plugged in' etc etc.
I am running Leopard 10.5.8
Anyone PLEASE have any idea why its doing this? I have taken it to 2 genius bars and brilliantly the computer behaves perfectly so no fault can be detected.
If I upgrade to Snow Leopard and then subsequently Lion could this fix it? Is it worth backing up everything on my older externall HDD and doing a clean restore to SL / Lion? Can the USB hardware be replaced without messing with the Logic Board? Could it be that some of the hardware is pulling too much power and its having a kernel panic?
Heeeeellllppppp!!!!

The intermittent power problem you describe is probably linked to the logic board since that controls the main power for the computer. Software upgrades are unlikely to address the root of the issue because it is highly likely that it is a hardware issue. Did the Genius Bar visits include a Network Diagnostic? This is usually more thorough than the Apple Hardware Test available from the install disks and can reveal faulty circuits. Have the Genius Bar techs take a more involved approach to their investigation. See what results before you look at follow-up steps.
The intermittent disconnects are not kernel panics; you will know when you get one since that puts your entire system out of commission.
Message was edited by: kennethfromtoronto

Intermittent broadband fault

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