International Warrant/Service, Dead Pixels

My Macbook Pro, purchased in the United States in DEC 07, has got dead pixels.
The display would probably need a replacement.
For service from an Apple Premium Dealer in India, will the normal Warranty suffice
Or would I need an AppleCare Protection Plan to avail the international service.
Please help..

*"The display would probably need a replacement."*
Not necessarily. That all depends on how many dead pixels there are. If there are just a few then you'll have to live with it, as with the millions of pixels on a screen a few bad ones are considered acceptable by industry standards.

Similar Messages

I sent my mbp 15" to the service center for a dead pixel. they changed the screen but now, I get notified that I need to restart my mbp and now, I just hear 3 beeps and it doesn' turn on.

I sent it to the service center last month to be repaired. It was running fine and it was perfect except for the dead pixel. Today, I got it back. They changed the screen. When I got home, I opened it and it was running fine until my screen darkened with a message telling me that I need to restart. And I turned it on again, and after a few times of black screen and restarting, it won't turn on and it beeps 3x when I try to turn it on. It became worse after the dead pixel repair. My question is what is the problem with my mbp? And how long would it take to get repaired because I'm a collge student who really needs a laptop.

When it beeps 3 times, it means that it's the RAM. now we have two scenarios here :
1 - The RAM is Dead and needs to be replaced
2 - The other one is that during shipping and all the RAM might have been improperly seated, you need to take it to the service stores and they would reseat the RAM for you and that will be an easy fix. but if the RAM is dead then they would replace the RAM if your MBP is still under warranty.

About the dead pixel and the warrant without the sales receipt

My warrant will still valid until June 29, 2013. I found a dead pixel several weeks ago, but I did not deal with. I recently found out I may can use the Apple care to repair it. However, I cannot find my sales receipt. So what should I do now? Can I still repair the screen free. Thank you very much.

Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.
Taken from the apple support website.

IPad 2 Dead Pixel, Can I claim warranty?

Hey, I`m Kee here. Currently I`m holding an AUS iPad 2 32GB WIFI White.
This iPad 2 is a gift from my friend. I`m staying in Malaysia, I would like to ask
how do I proceed the International Warranty Claim Service in my country(MY) since it`s an AUS`s unit.
Please guide me out. I`m facing an annoying dot which is dead-pixel on my iPad 2`s screen.
My country only have Authorized Reseller, no Retailer Store here. I`m sure, if I walk-in into an Authorized Reseller
they will not entertain me, and if go to worst, definitely will treat me as an idiot and deliver wrong information for me.
Please HELP me out! Appreiciate your reply and million thanks.

Hey,
Normally say with a laptop 1 dead pixel is not enough, a cluster of them is needed for replacement.
The iPad may be different.
Apple.com/my as you properly know is apples malasya website you can call the number there or go into an auterised reseller and ask, I think they'll be happy to help.
J

How can I fix Dead pixels on The iPod 4g

Hi
I have a Problem. My iPod have on The screen many Dead pixels. How can I fix this because I have My iPod for 2 and a half years so I have no gaurante. Pls help.

You cannot "fix" dead pixels. All you can do is replace the screen. See:
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

Dead pixels appeared on Macbook Pro Retina 15"

Hi,
Bought my Macbook on September / 2014 and so far no problems.
Unfortunately today a lot of dead pixels appeared on the center of my screen !
I tried to clean it but it seems to be behind the screen actually. Tried to reboot and reset SMC as request by Apple support, with no success : (
They suggested i bring it to the nearest service center, problem is i use my machine to work and it probably will take weeks to repair.
Is there any other solution ? Why this happened ? My previous Macbook was not Retina and never had this kind of issue.
I took a photo of the screens while in the google website :
Very disappointed

A 15 ft display boy that is big. Perhaps a smaller display with fewer pixels is in order.

Problems with stuck/dead pixels, battery life, ICS, and other problems

Stuck/Dead Pixels:
I bought my Droid Razr at around the 21st of December last year. On or around Christmas, I found a bright red pixel on the very bottom of my screen. Unlucky for me, I was leaving for Florida on Christmas Night. I got back on December 31st. Sometime in the first week of this year, I visited my verizon store and told the customer service lady that I had a dead pixel on my screen and had just bought it. But, she told me that she needed the manager to fix this and there was no manager there. For the next week I was busy with school and sports etc and was not able to go back to the store. It was now past my 14 day return period. So I decided, its only one pixel, most people won't notice it anyway. So here I am 5 months later, just starting to discover more pixels dying on my screen. I now have the one bright red one, two light blue ones, and one dark red. I have no idea what the return policy is on defective phones, and the verizon site is designed so that you can't find anything. And an FYI, I have tried stuck pixel removers and other apps, which haven't been successful.
Battery Life:
I have also been finding more problems with my phone. The battery life is terrible when 4G and even 3G are on. I actually see no difference in battery consumption between 3G/4G. My battery dies about 4-5X faster when data is turned on, compared to using no data. I know it isn't because of the apps I installed since when I use WiFi, the battery is alright. I also make sure that my RAM isn't above 400MB, so that the processor doesn't use a lot of battery. I feel like I completely wasted my money buying the Razr. Mainly because of the fact that the Razr Maxx was announced two weeks later, which has about 80% more battery. Not only this, but I've seen the Razr selling for only ONE PENNY on amazon over the past month and it still is. I payed $300 on my Razr.
Ice Cream Sandwich:
After these major problems comes another one, that I bet all Razr and Razr Maxx customers are still thinking about. When will I get Ice Cream Sandwich? It is very disappointing when you are told that you will be getting an upgrade in early 2012, and are still wondering where your upgrade is 5 full months in. From what I understand, we won't see an upgrade until the end of June, since Motorola has posted on their website that "rollouts" would begin in the second quarter. Even if they release it by the end of June, when will it get to your phone? Maybe another week or two for some people. This is another thing that I feel I wasted my money on. My brother told me to get the Nexus because of ICS, but I trusted Motorola that they would upgrade my phone in a timely manner. WRONG.
Phone Freezing:
One more problem that I've had is that the phone will freeze. Usually you only need to turn the screen off and on, but once in a while, you have to completely reboot your phone. When I was coming back from Florida, right as I was about to get home, my phone completely froze. I was about to go return it, but after about 15-20 minutes, it became unfrozen.
Motion Sensor not functioning:
Another problem, an annoying one, is that sometimes the motion sensor that controls portrait and landscape mode will just stop working. Some of the games I play are completely dependent on the motion sensor. It is very embarrassing when you are trying to show off to an iPhone friend and major components of your phone aren't working. They always tell me "why didn't you get an iPhone?". And I really just wanted to have a phone that didn't look like everyone else's, but I guess that comes at a cost. When the motion sensor stops working, I have to shut down my phone and restart, which takes a couple minutes.
Problems with camera:
My last problem would be with the camera. Sometimes if you bring the camera close to something, like a barcode, it will keep trying to focus, but never will. Another problem is photo quality in low light situations. It seems like the camera can't focus because it goes from being very dark into being bright because of the flash. I doubt this can be fixed because it's hardware, but a potential fix could be having the option to keep the LED light on during picture mode, that way the camera will be able to focus correctly.
In Conclusion:
I really just want someone to tell me how to return my phone for a new one, due to the dead pixels. I also wish I could be upgraded to the Razr Maxx because of the poor battery life on the Razr, but from what other people are saying, that probably won't happen. And finally, if anyone has more info about Ice Cream Sandwich, that would be awesome.

Well since it's a Manufacturing Error it should Fall under your Warranty if you got one with your Razr. You know you can Call C.S. an they can Assist you with the Matter on it.. Just remember to have another phone so they can Trouble shoot the One that is Experiencing the Issue an when you talk to them go over thing. An they should send you C.G.A.N unless they request you to send it in before you get anther one. If you feel Better going to the Store try that. And Good Luck..

Could some one help me with dead pixel on my screen?

I bought my Thinkpad X61 only a few days back. I opened it and found that there is one dead pixel in the middle of the monitor. Is there any possibilty that Lenovo would fix this? I know that I have to pay 15% of the purchage amount in order to return this peice. I would be really happy to return it without any costs. I talked to the service people. This is the worst service ever I had. No one is replying. One girl told me that the dead pixel goes away in a few days and It would be okey. It looks like if you order a laptop online, they send you laptop with defective pixels.

This message is locked.
Please use the one in the X Series Tablet section.
Message Edited by carbon_unit on 04-05-2008 07:04 AM
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7
Registered Linux User #160145
FYI: I am not employed by Lenovo

New mac book - dead pixels allready

so - i bought the black macbook 3 weeks ago - very pleased with its power - and built - and it runs really fast - a few days ago i discovered i have 2 dead pixel - one on the top of the screen the second one is at the middle bottom .... really noticeable - so i called apple service in israel - and got a pretty annoying answer , saying that the Apple policy regarding pixel problems on new bought laptops is that until 9 dead pixel it is considered to be legitimate and acceptable.... so i am stuck with a new computer with a big defect and i have nothing to do .... few days ago i had to buy a new screen for my studio's G5 after wearing off my old apple studio monitor - i got a brand new 22" samsung lcd monitor and the sales man caught my ears when he told me that dead pixels will always occur on the first days or weeks of a new screen and it is always manufacturing defect - and should i have any pixel problem the new screen i bought would be replaced at once ....how come a 400$ screen has better warranty then a 1500$ macbook ????
what am i spouse to do with a brand ew mackbook with those 2 dead pixel ....it is al i see when i am working ....

Wait a bit. When you close the lid, the mac's sleeping light will stay lit for about a minute. During that time the Mac us writing it's memory to discuss for hibernating if it is left to sleep so long that the battery dies. After about a minute, the light should flash slowly off and on indicating it is now in sleep mode.
If you open the lid when the light is on solid (ie just close the lid and re-open) it takes about 30 seconds or so before you will be able to use the computer and sometimes you have to press the power button. But if after a minute of sleep 'prep' time you reopen the lid, it should come on right away.

I have the same case with you an iPad Air in dead pixel or speckle silver dust on screen. It is been 3 months I bought in Avant Abenson in Greenbelt Makati Philippines. Today I decided to change my screen protector film but the speckle dust on the screen

Speckles dust on the screen and it cannot be removed today when I decided to change the screen protector film and noticed is not my fault it is a factory defect on screen it is either dead pixel or speckle dust on screen they are so many said and experience I have read. So I need the replacement a new one for that dismayed screen on my iPad Air. I bought this 3 months ago in Avant Abenson at Greenbelt Makati Philippines. I need the replacement for tomorrow I will go to the store I bought. I love apple products but they need to replace and make go round to improve some defects and cannot be more escalate with this issue of the many of patronizing your products. It is sometimes irritating to the eyes and seen dirt on the screen. Thank you apple customer service to bringing up my complaints and a replacement for tomorrow's to inform the store I bought and advise them here in the Philippines to facilitate in regards to this matter.

I wanted to buy an ipad air to replace my ipad 2 but the one I wanted was (luckily) sold out.
Yesterday I tested the air from a collegue and I noticed the screen was SUBSTANTIALLY less sensitive than the screen of my ipad 2 when using my stylus.
I use Stylus R US especially for I annotate and with the air this did not work well at all... Half of the time there was no contact registered so underying certain parts of the text was a disaster...
Just working with the finger all whent OK... Just fear that another app I use a lot (notes +) will have same problem.
On the Ipad 4 also retina all goes *** smooth as on my ipad 2...
Is this a fault of a specific ipad air series? Or is this normal?? If it is I think this is truelly a huge flaw and I cannot see how not manny people using the ipad for notetaking etc did not notice this...

Dead pixel in my iPad

I was grievously disappointed to discover a dead pixel near the center of the screen in my iPad yesterday just before leaving to the U.S. from Japan.
Almost everything I have ever gotten from Apple has had a defect like this and I've had to fight fight fight to get it fixed each time.
But... I decided to see if I could get it replaced while here in the U.S.
So I made an appointment at the Genius Bar at the Apple Store at the Chestnut Hill Mall here in Boston and brought the iPad over at 2 pm.
The guy at the Bar was nice, saw the broken pixel and immediately said he'd swap it for a new one for me! So I was very pleasantly surprised and glad about that.
Then the new swapped one ALSO had a broken pixel - almost in the exact same area!!!
So he sort of sighed, but did a 2nd swap out for a 3rd iPad. This time we looked and looked (while impatient people were backed up to get help) and couldn't find a single broken pixel.
So fortunately this problem was resolved very nicely by Apple and I'm good to go. Using a 2 GB AT&T contract with an AT&T SIM card while I'm in the U.S.
I'm surprised that two iPads in a row had a broken pixel, and almost in the same area. But I was really pleased at the friendly, reassuring service I got at the Genius Bar.
doug

Yes, extraordinary bad luck.
While I haven't had problems with my desktop Macs (iMacs) or my iPhone 3G, every other mobile/portable device I ever bought from Apple, going back 20 years, has had something go wrong with it, usually from the start, often multiple times. Examples:
- Duo: the screen had multiple broken pixels and needed to be replaced from the start.
- iBook: the wireless card (then an option) was set improperly and wasn't working. Needed to be sent back for repair.
- PowerBook G4: broken pixels needing replacement from the start, keyboard problems requiring top case and kb replacement. Also, that model had a really poorly designed cover that never closed properly (the famous wiggling cover problem.)
- MacBook Pro: Failure 2 times in 3 years of my trackpad requiring replacement; broken pixels requiring replacement; hard disk failure requiring replacement. Two replacements of mother board! The last one 2 months after my AppleCare warranty ran out, but Apple fixed it anyway. Keyboard needing replacement. I'm using it right now on my trip to the U.S. and it's still working after almost 4 years, but it definitely has taken advantage of the AppleCare warranty multiple times. And I'm not a rough user - I almost never take it off my desk, except on travel.
- iPod nano: Don't even get me started on that one. The screen was tilted (big discussion thread here) - they sent me 3 replacements, one worse than the other. I finally had to go to the Japan consumer affairs agency to force Apple to give me a refund. Which they finally did, with an apology and a gift certificate to use at the online store.
- iPad: broken pixel needing replacement, followed by a 2nd iPad with another broken pixel needing immediate replacement.
This is just what I can remember off the top of my head.
Unless I am unusually unlucky, my own sampling over the years tells me that while Apple support is great and they take care of the problems after the fact, they definitely have quality issues coming out of the factory to begin with.
I always have to "mentally prepare myself" before buying an Apple product because I know I am very likely going to have to invest a certain amount of time in dealing with Apple support and getting things fixed afterwards. Eventually it turns out ok each time, but just knowing I will have to deal with it is stressful.
doug

24' Cinema Display with Dead Pixel

I just exchanged an LED Cinema Display under AppleCare for the blinking/cord problem. Got the new one set up and see that it has a dead pixel. Is there a fix for these, especially being brand new, or do I have to exchange this one too?
Running tests it is very visible on a black background, then blue, and slightly on a green background. Red and white backgrounds make it so that the pixel is not a visible problem.

When I chose my LED Display, I refused two monitors because of dead pixels (green pixels on full filled white background). All of them I tried to order in on-line shops.
When I found out that Apple use LG panels for the LED Display and I understood that I have to go to the off-line shop and choose the display by myselfl. I met 2 years ago with usual LG TFT displays on my work - they all had dead pixels. (IMHO, LG is not good).
I came to one shop and there were 2 Apple LED displays - one at the exposition and one in the storehouse. Of course I wanted new one from storehouse and let manager know beforehand about not going to buy if dead pixels. He brought up the display from storehouse, unpacked, plugged and I personally start to check. I changed the background to whole white and pointed into two green pixels. "***", - I said to the manager - couldn't believe that the display costs crazy money (in Ukraine - $1400-1500) and everyone with dead pixels!
I also have 20" NEC display with perfect IPS panel that I bought 3 years ago for $800. And I should leave the buying of the Apple LED Display and back to my favourite and proven NEC it could be the right decision as you'll see below .
But the manager offer me to check the exhibition example - he assured me that exhibition one is also absolutely new and stood only 5 days in the shop. We plug it, set the background to white and ... "O, miracle! No dead pixels! After three checked displays! Can't belive!" - and this one was really total perfect.
So I forgot about to buy new NEC instead of Apple display. Brought Apple LED Display to home, connected to my brand new MBP 13, compared to my old NEC - everythnig was perfect, colors and overall picture are better than old NEC.
I was happy ... BUT JUST FOR ONE WEEK! It started to blink/flash/blackout - this is the known problem as I found out later: http://discussions.apple.com/thread.jspa?threadID=1902288&tstart=0
I'm very disappointed because I realize that if I give it for guarantee service and they offer me to change it - I'm sure that I'll got the display with dead pixels and I don't want it! So I hope that it the software/firmware trouble and it'll be fixed in the next MacOS update. If no - it'll be the disaster because I'll not be able to return the display and give my money back from the one hand (under Ukrainian laws the money back period of goods is 14 days), and I don't want to give the guarantee replacement with dead pixels!
Sorry for large text I had to to unburden myself!

LCD with dead pixels on Qosmio G20

Hi, Ive noticed a few dead pixels on my G20 notebook. What is the procedure, by how many pixels must be dead, before Toshiba will service/replace the G20 notebook?
Thanks in advance!
[Edited by: admin on 12-Feb-06 15:31]

Hi
Unfortunately, the only way to fix such issues is a display replacement.
Please check this Toshiba document:
http://support.toshiba-tro.de/kb0/TSB5400ZD0002R01.htm
There you will find a information about a maximum permissible number and type of pixel fault that your Toshiba LCD monitor can exhibit per 1 million pixels

IPhone Liquid Submersion Sensor and Dead Pixels

Today I went down to my carrier HQ. (Singtel, Singapore).
I went to spoke to the person at the iPhone servicing counter.
He told me that my iPhone Liquid Submersion Sensor has been triggered and it's now out of warranty.
And my purpose is there, to have my iPhone exchange as my home button is getting unresponsive at times.
And he told me that this is under Apple policy. When I purchase the phone, the salesperson didn't even told me about the policy and I wasn't aware of that.
So the main point is my iPhone Liquid Submersion Sensor and I didn't even drop it into any liquid, I don't know why but it's just unfair for me as an end user.
Question here, will playing apps like Ocarina activate the iPhone LSS? Only my bottom LSS is triggered, the top one isn't.
Also to recall, at the point when I'm buying my iPhone 3G last year, out of the box there is already a dead pixel and the person refuse to change a new set for me.
I'm in need of an iPhone urgently, anybody can tell me what to do?

Ocarina could trigger the water sensor since you could spit into the dock connector while blowing into the mic.

Three dead pixels! Help! T420s

Just noticed two more dead pixels on the right hand side of the screen. I have warranty up until 2015 and the warranty type is next day on-site.
Also, the fan is always on fast and makes a lot of noise. A whirring noise to be specific - engineer coming on Friday.
Can anyone advise me on what to do next? Here's some other problems that I am facing:
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420s-PROBLEMS-HELP/m-p/749123
An engineer is coming on Friday, I have next day service but I am only home all day on Friday.
Just really upset about this, I purchased a £1000+ machine and all these problems under six months is really not good at all.
ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2

Hi mate, it is not even 5 months old and here's all the problems that have come out of it,
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/More-T420s-problems-really-upset-now/td-p/7...
Moderator note; duplicate thread locked
ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2

International Warrant/Service, Dead Pixels

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