Internet speed-- not what was promised!

I am a new Fios subscriber. One of the main reasons I chose Fios was the promise of a faster internet. I am paying for 50/25 mb speed, but what I am acutally getting (as judged by the Internetfrog speed test) is approx. 14 mb/s download and 4-5 mb/s upload.
Am I the only one who is not getting what I am paying for? Are these speeds reasonable?
Thanks,

It is no more misleading than many advertising claims which always seem to have an asterik limiting the claims. How many people actually get the EPA mileage printed on the sticker for their car?
If you think Verizon over hyped WiFi speeds how about router manufacturers? (150 300 450 600 ......1900 ).
I have the 75/35 package and connected using Ethernet often get 80/40.
Standing in the same room as the VZ router I can often get 55 down on its 2.4 Ghz radio. If I connect to the AP I have running off the Actiontec that has a 5 Ghz radio sometimes I can sometimes get 70 down.
I live in an area with lots of WiFi interference. I often can pick up 20 + SSIDs.
I use Ethernet for speed and the WiFi only for convience.

Similar Messages

Seriously slow speed, not what was promised

i have been reading thru the other threads. I will re-iterate the point which has not been answered, why does this have to go thru' a forum instead of a proper help desk?
I changed yesterday to BT broadband. When I ordered it, I made the point that both of us rely on internet for our work and so I asked the sales person if there would be any disruption to internet service. I was told there would be NO disruption. Unfortunately, that is not true. I keep reading about waiting 10 days, but i was not told that would be 10 days of incredibly slow service. Why would this be the case when the house/phone line previously served broadband perfectly well?
Just wandering, we have always turned everything off overnight, would that make a difference? Does the Hub have to stay on 24/7?
email etc is working with a little patience, but cannot download any video clips, doesn't cope with even a 2 minute youtube. very annoying and disruptive. thanks

welcome to the forum
there is a proper CS help 08001114567
there is a 10 day training period while the equipment at the exchange tries to find the best stable connection for your line. during this period you should leave the router connected 24/7 with no manual resets. however the router may restart (often) during the training period.
after the training period is complete then you can switch the router off at night, many do, but it is not recommended by BT. to many resets/disconnections in a short space of time will have a bad affect on your speed and profile
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity speeds not what BT promised in contract

BT,
13 months ago I signed up to Infinity and then upgraded to Infinity2 earlier this year. My contract letter from BT advised I should be able to download at 29Mbps and for most of this year that has been the case. Often it exceeded that as can be seen from the attached graph. I appreciate it's not using the official BT test but I have used that and the results are identical. You can see the highest speed was 38.59Mbps. Impressive!
As you can see there has been a substantial drop in speed in recent weeks. I have performed tests via both Ethernet enabled PCs and wireless 'n' laptops and the results are identical. I haver also run tests at 6pm and 11.30pm with no difference so busy times are not a factor. I have performed a power down on the router but the low download speeds persist.
Is this a problem only BT can fix and if so how do I go about getting it fixed? Can it be done via these pages or is a phone call necessary?

resets are the worse thing you can do as the DLM will see the line as unstable and reduce your IP Profile to stabilise the line you now need to leave the modem powered up 24/7 with no restarts for at least the next 2 weeks to give the DLM to see the the line as stable and then your IP Profile should start rising again
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Contract not what was agreed via email and phone

Hi all, new to this forum so I'm hoping people here will be friendly and helpful .
I recently (Oct '10) changed my phone back to BT and got a package deal along with my existing BB and Vision services.
Spoke to a helpful guy called Tim Chappell who organised everything via email and phone.
I have had my recent quarterly bill it is not what we agreed. I am paperless billing and I cannot see what package deal I am on until my quarterly bill comes through. The first bill was very confusing with lots of cancellations for the existing package and then lots of price shuffling so I could only really see what I was paying on my second quarterly bill.
I have tried and tried in vain to contact Tim with no response. Live Chat and Cancellations have emailed him to contact me urgently but still nothing.
All the agreement is in the emails I received/sent so I have proof of the package he did, but what it says on my billing is different so it's my word against theirs until Tim responds to me.
Sorry for the long rant, can anyone help solve this please?
Solved!
Go to Solution.

DS wrote:
Aye, although me no work for BT, I still like to wear one when I'm posting - makes me feel like one of the team!
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

IPod Touch 3G replacement battery not living up to what was promised

I have had my iPod touch for almost 4 years. The battery started to run down (loose charge more quickly or just not charge up all the way) about 3 to 6 months ago. I took it in to the Apple shop and they gave me a replacement iPod touch 3G after I paid the battery replacement fee. This gave me a 90 warranty on the fix.
I took the new iPod touch home and charged it up and set it up as a new iPod Touch. No restore. After doing this, I used it for about 30 minutes reading a book. Then it gave me a "20% battery remaining" message. After 30 minutes. So I killed the book software and loaded the battery monitoring software. It showed that, sure enough, I only had 20% battery remaining. But, as I watched, it jumped up to 25%. And then up again to 35%. So I went to plug it into the computer to charge. When I did, it jumped up to 80% charged as soon as I plugged it in. I unlocked it and, on the batter monitoring app, it stated I had an 85% charge. So I charged it back to full then unplugged it again. This time I restarted it, hoping this was just some boot error. It did the same thing repeatedly over the next few days. It would give me a "battery 20% charge" warning, then jumping up to between 35% and 70% as I watched. Then back down to 20% again like some drunk metronome.
I took it back to the apple store and told them my problem. Realizing that this is an old iPod Touch model and future replacements would be similar if not worse, I offered to pay the rest of the money needed to just purchase an iPod Touch 4G. As in, take the original amount paid for the repair, as I had not gotten a battery replacement that worked, and add to that to make up the difference to purchase the newer one with a good, working battery.
This was refused. Instead I was given another iPod Touch 3G to take home. And, again, this one is doing the same thing as the first replacement I received. If I had not been there to see that there were, in fact, two different iPod Touches involved, I would have thought that it was the same one. This newest one has the same drunk metronome battery as the last "new" one.
I have been an Apple customer for many years now and the offer is still open to just pay the rest of the difference to upgrade to an iPod Touch 4. Because I don't want to and cannot play iPod Touch roulette via mail returns for the next month until I finally get one that has a working battery. That and the fact that it costs money for me to get to the nearest Apple store every time I go. So going any more would eat up any money saved on getting that original battery replacement back. But Apple would keep that money and it wouldn't have done what they said they would do. Which is, replace the battery with a working one.

It would have been difficult to take up the problem with the manager of the Apple store as I live in Japan and the manager is Japanese and doesn't speak English.
I did go through many discharge cycles, yes.
That may true and the percentage indicators used in battery information apps may not be reporting the correct percentage. However, when the iPod Touch itself is giving me the 20% battery life remaining warning and then going back up to almost 50% then back down to 20% and displaying a warning 4 times in 10 minutes for two separate iPod Touches, I don't think it is the percentage indicator's that could be wrong on two consecutive iPod Touches. Especially given that the original iPod touch I had, even with the failing battery it had inside of it, did not bounce around that much... Or at all.

Price & Speed is not what was agreed when re-contr...

Hi, my contract ran out at the end of October last year and I was offered a new contract, the first 6 months free then £15.99 a month for the next 12 months I also asked about getting the new up to 20mb broadband and was told I would get it if it was available at my exchange if it wasn’t I would get it as soon as my exchange was upgraded. My exchange has been upgraded and I am still on up to 8mb, I have phoned about this and was first told I would be upgraded on 1st April then I was told the last week in April then was told it would be 15th May, still no change also when I got my bill this month I was charged £24.99 a month not £ 15.99 I spent over an hour on the phone last week about being charged £24.99 and was told that was what I have to pay not very happy to say the least. I also took out a 12 month contract for TV on demand at £6.99 a month and was told I would get a new remote control free of charge as mine does not work very well have not yet received new control. Can a moderator help sort any of this out thanks Mil.
Solved!
Go to Solution.

Hi Mill,
Sorry for the problems you have had and welcome to the forum. Don't worry I can help you with this.
Please drop me an email to [email protected], include your BT account details and the link to this post. I will check things from my end to see what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

INTERNET SPEED NOT SAME ON NEW ENVY 27

Brand New Computer, set up , updated all drivers and software. I run OOKLA speed tests and the new system barely hits 2 MB (connects at 5 MB for last year: rated for 6MB), Upload Speed comes in at .38 (rated for .63 and ALWAYS hits it)
other than telling me my Speeds Suck (I live in a very Rural Area and thats all there is
So I don't like wasting anyones time, I've searched and tried everything possible including:
Updating Driver for Network Adapter
Checking HP site for any and All other updates
Updated All Software from Windows
What I have:
Intel System
Broadcom Adapter Broadcom BCM4352HMB 802.11ac 2x2 Wi-Fi Adapter Driver Date 6/2014
Netgear Mod B-90 router
I have another laptop on wireless and its speeds are 5 MB and .63 everytime i test it
This new system is always showing 2+ d/l and .36 u/l
I've run these test many times.
Interesting to me is the New system HP K150 d/l graph on OOKLA is always a Roller Coaster vs the laptop gets to the 5MB and stays for the entire graph. Didn't know if this helps evaluate this issue.
I cannot tell you how much I appreciate those that Pitch in and Help on these Forums. I have done it too.
Thank You Jerry
This question was solved.
View Solution.

Hello again @JERRYBSAYS,
WMM maintains the priority of audio, video and voice, over other applications which are less time critical. Using QoS ( Quality of Service ) Wi-Fi Multi-Media (WMM) ensures that the applications that require better throughput and performance, are inserted in queues with higher priority. (For example, video and audio applications are given higher priority over applications such as FTP or file downloading.)
In this way, in say streaming music, you are less likely to hear delays. Watching video, you are more likely to see smooth action. This delays other network traffic of a less critical nature - such as downloading large files - where a small time delay is acceptable.
WMM has the following four queues, decreasing on order of priority:
Voice.The highest priority queue with minimum delay, which makes it ideal for applications such as voice over IP(VoIP) and streaming media.
Video. The second highest priority queue with low delay is given to this queue. Video applications are routed to this queue.
Best Effort. The medium priority queue with medium delay is given to this queue. Most standard IP applications use this queue.
Background. Low priority queue with high throughput. Applications, such as FTP, that are not time-sensitive, but require high throughput,can use this queue.
The only draw back I can see to disabling it is that everything will have the same priority so streaming is not going to be as good as it will share equally the bandwidth with other internet activities such as updates and or downloads. You could always turn it back on if you notice that it is causing problems so will not hurt you to try it.
In the professional and above versions of Windows 7 and Windows 8/8.1 this feature is available for more fine tuning using the gpupdate. Unfortunately, it is not available outside of those version or you could have adjusted the amount (%) that is set aside for the various queues.
I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Broadband download speeds not what they should be

Hello all I'm having a problem with my pc download speed when I proform a speed test using either speed checker or the bt speed check all is okay with tempeh connection incoming and I should be receiving 9.25 mb/s down and 1mb/s down but all all pcs including laptops on either wireless or Ethernet cannot exceed 1.2 mb/s on downloads I have plugged into the test port on the first point but alas the same 1.2 peak speed I'm at a lose end at the moment on wether it's the external line that goes to the first point need upgrading of the first point isn't correctly working any help would be fantastic
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
does this explain anout diwnload speeds relative to connection speed. http://techallica.com/kilo-bytes-per-second-vs-kilo-bits-per-second-kbps-vs-kbps/.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Internet Speed Not Up To Snuff

I have been having a problem with my cable internet connection. I tested it, and it's only coming in at 1.7 mbs. According to m ISP I should be getting it at 3.0. They tested my ethernet connection using a PC and it registers perfect (3.0). When I plug the ethernet into my Mac it drops to 1.7 again. Unfortunately my ISP only has a PC guy on staff for tech support so he has no explanation. He did say something about TCP and some sort of a filter/buffer that might explain the drop off. I went into system prefs and set the TCP settings manually using different configurations (i.e. 10baseT/UP-half duplex, ...full duplex, etc) to no avail. Normally I access the internet via my Airport Express, but we tested it with a direct ethernet connection to eliminate the possibility that this may be a wireless issue. Does anyone have any suggestions as to what might cause this? Thanks in advance.

Hello Don. Try for kicks running the DSL version... I saw thrice yesterday places (that I am too tired to recall) where they asked the various speeds you are running, and invariably they had DSL/Cable appear like that : DSL/Cable,
so my guess is that is the speed you want to run the Cocktail on. Then report back if it works.... I may want to try this cocktail thing myself... Peace, C

BT infinity speed not what it should be

Hey everyone I've had bt infinity now for about 5 weeks and havn't had any real problems, my speeds should be 40mbps down and 10mbps up, but for some reason lately my download speed has dropped to about 12/13 mbps peak and 20/23 off peak, i've called bt customer services who have said everything is fine and are in my opinion fobbing me off.
Can any one advise me what to do, i've done the usual restart of the router, clearing the cache from my devices so speed tests are faster, and tried bot wired and wireless connections.
Many thanks.
Azel.

Hi Azeluk,
I'll be happy to have a closer look at this for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

T61 Characters Displayed Are Not What Was Typed

Periodically when I type on the keyboard the characters that appear are not the ones I type. This happens when I try to enter the password to logoin - thank goodness for the fingerprint reader! It also happens when I am in various applications including MS Word and Outlook. If I reboot the problem goes away for an undertermined period. I have run two virus scanning programs and have found no viruses. Any help would be appreciated.

To answer the question about what is the 'rubbish'?
If I try to type 1234567890 I get & é ' " ( Paragraph sign é f c
The paragraph sign is something I don't know where to find on an ordinary keyboard! the second é is actually e grave and the c has the little squiggle under it.
If I try qwertyuiop (top line of the keyboard) I get azertyuiop (nearly right)
If I try zxcvbnm,./ (bottom line) I get w x c v b n , ; :
Hope that helps I you want any more specific keys please let me know. I am very happy to be told that I am doing something stupid but I have 3 computers and write web sites but it is puzzling me!

Memory amount not what was purchased.

I ordered a new Intel mac mini core duo with 1gb of ram and a 100gb hard drive. I got it today and was playing around for a few hours. Love it! I am new to macs so it took me awhile to look in the "about this mac" part.
Turns out this computer shows only 512mb of the 1gb ram I am supposed to have. It shows 1gb on both stickers on the box.
Is there any way the "about this mac" is wrong? (i am mostly a windows user, so mistrusting the machine comes natural)
If it does only have 512 then what is the best way to resolve this?
Thanks.

trust me when I say your overall experience will seem very trouble free once you start really suing your mac. Being used to the common windows quirks you'll soon realize how much nicer it is!
As far as your memory issue, it's a bummer but I guess it goes to show that they are just human

I just downloaded Awesome Weather Clock and it is not what was represented, any way of getting refund?

I have wasted a lot more than the $1.99 to buy the Awesome Weather Clock app but I do not like getting scammed. This app does not do anything that is claimed and all support is in Chinese. Any suggestions on, is there any way of getting a refund? Is there a way of warning others not to download? this app should be pulled as soon as possible. Any help would be appreciated.

If it's not working as described then usy the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link.
You should also be able to write a review (from http://support.apple.com/kb/HT3928) :
Locate the item that you would like to write a review for.
Click "Write a Review" in the Customer Reviews section.
Enter your sign in information when prompted.
Select a star rating.
Enter a title for your review.
Write your review in the Review box.
Click the Submit button.

Re: Not the service I was promised.Very unhappy an...

Hello everyone,
I too have the same problem as described here.
I live in the S43 area of Clowne and ported over from Eclipse ant the same time as bruno116
In fact I live just around the corner.
I moved over to BT on the recommendation of bruno116 after we both had had conversations with the BT rep about promised Internet speeds.
It was a no brainier
Unfortunately I am experiencing the same issues.
bruno116 called last night to say that someone from BT had contacted him telling him that his line will be changed to 21CN on Tuesday
Hopefully they can do the same for me as I was promised 10-12mbps service but only get 6mbps
Not sure why BT would offer one service the give you a lower one??
Hope someone can help me too

I have tried this and re connected the hub
Connection Information
Line state:
Connected
Connection time:
0 days, 00:03:27
Downstream:
4.711 Mbps
Upstream:
1.066 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
12.3 dB / 6.0 dB
Line attenuation (Down/Up):
34.8 dB / 18.8 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
2 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
4 / 7
Error Seconds (Local/Remote):
2 / 0

My internet speed is too low. How to increase the internet speed?

I am using the broadband internet connection. I check my internet speed.
My internet speed is too low. How to increase the internet speed?
Message was edited

Hi
:D you cannot increase internet speed!!!
It depends on your internet service provider and only the ISP can increase it!
If you have some issues with the data transfer speed then I recommend contacting your internet service provider!
Bye

Internet speed-- not what was promised!

Similar Messages

Maybe you are looking for