Inventory collection fails on VSS and 6509 switches

We have approximately 12 devices that are listed as "Inventory Never Collected". When trying to run the collection manually we get errors as shown in the attached log files.
We are running RME 4.3.1 under LMS3.2.
The devices are running IOS versions:
12.2(18)SXF7
Can anyone assist?
Jon

The last error I saw was a timeout issue, and that is a known issue that can be solved by increasing the timeout. With the higher timeout, clear out the IC_Server.log, then run a new inventory collection job and post the new log. You may also need to do a sniffer trace filtering on all SNMP traffic to the device while performing the inventory collection. This should indicate to what value the timeout needs to be set.

Similar Messages

LMS 3.2 RME 4.3.1 Inventory collection failing for switches

I have 6 switches that inventory is failing for. They do run the 12.2(33)SXI3 software but I have the CSCtb16925-1.0 patch installed. I've tried to increase the SNMP timeout for the devices but they still fail.
Ideas?
Chris Jasztrab

You did not properly increase the SNMP timeout. Go to RME > Devices > Device Management > RME Devices, and edit the attributes of the device in question. Perform an inline edit. Click on the device name, then change the existing SNMP timeout value to 10. Then save your changes, and apply them on the previous screen. Then inventory collection should work.

LMS 3.1 Inventory Collection fails

I have the same problem as the following post:
https://supportforums.cisco.com/thread/176673?tstart=0&viewcondensed
Also, LMS fails inventory collection every time. I click on the "failed" link from LMS Portal, but the page never comes up detailing why it has failed. This is after I fixed an issue with group policy overwriting the "Logon as batch" setting for casuser. Everything appeared to be up and running normally again, when I noticed the next day that inventory polling/collection is failing. pdshow attatched.
The following error message continues to show up in the rme_ctm.log file:
[ Tue Feb 22 07:40:55 CST 2011 ] URN_NOT_FOUND : urn "JRM" : Not found !!
The last entry in the CTMJrmServer.log file is:
[ Thu Feb 10 10:52:55 CST 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Value 0
I've been blindly trying to chase this down and getting nowhere.

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Hi ,
Great ..
The issue was this Port was blocked 47001, which was blocked . what we did will skip that Port and
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the ctmregistry should have EssentialsDM on a new port, and the conflict should not reoccur.
Thanks--
Afroj

RME 4.3.1 Inventory collection failing for cisco 3925

Hi,
I've a customer having LMS 3.2 and RME 4.3.1. He has 14 Cisco 3925 routers out of which inventory collection for 2 fails.
Router IOS is: c3900-universalk9-mz.SPA.150-1.M.bin".
Can someone suggest what might be going wrong? Attached is the IC_Server log file for reference.
Thanks in advance,
inner_silence

Hi,
Here are the exception found from the log :-
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,729,Exception for device 10.103.251.12 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:719)
    at java.lang.Thread.run(Thread.java:595)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:72)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:539)
    ... 1 more
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,761, Collection failed for the device : 63
com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
Kindly check if the your device is running the required IOS on the device as per the device supported list :-
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html
There are two 3925 listed with different versions :-
Cisco 3925 Integrated Services Router   --> 1.3.6.1.4.1.9.1.1042 --> 15.0(1)M [RME]. if this is your device then upgrade to
3925 to 150-1.M2
and
Cisco 3925E Integrated Services Router --> 1.3.6.1.4.1.9.1.1144 --> 15.1(1)T
Thanks,
Gaganjeet
If this post answers your question, please click the "Correct Answer" button

LMS 3.2 Inventory Collection Failing

Inventory collection is failing without any detailed error information. I'm attaching IC_Server.log. Example device is 10.79.82.250, towards end of log. I see these messages but not sure what to make of them. SNMP communication is ok and walk of system mib is ok.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.

Go to RME > Devices > Device Management > RME Devices, and edit the device attributes for this device. Change the SNMP timeout to 10 seconds. Make sure you apply the changes you make. After doing that, inventory collection should work.

Inventory collection fails for ACE module (RME 4.3.1)

I am trying to collect the inventory and ultimately the configurations for my ace modules. When i try to do an inventory collection I get the error
Device sensed, but collection failed
Anybody have any ideas?
Chris

Post your IC_Server.log.
Please support CSC Helps Haiti
https://supportforums.cisco.com/docs/DOC-8895
https://supportforums.cisco.com

RME 4.31 inventory collection failed on 122-33SXI3

Hi
I have the same issue with IOS 122-33 SXI3 running on 6513.
RME unable to collect the inventory details eventhough updated to LMS 3.2 .
RME version : 4.3.1
Is any workaround to solve this issue on LMS 3.2
Regards
Dileep

Hi Clarke,
I am also facing the similar issue with IOS 12.2(33) SXI1, the Core Switches are in VSS mode. Inventiry collection shows failed for these devices. I am using LMS 3.1 with the following submodule versions:
Name
Version
License Status
Size
CiscoWorks Common Services
3.2.0
Licensed
Not applicable
Campus Manager
5.1.0
Purchased
5000
CiscoView
6.1.8
Licensed
Not applicable
CiscoWorks Assistant
1.1.0
Licensed
Not applicable
Device Fault Manager
3.1.0
Purchased
5000
Internetwork Performance Monitor
4.1.0
Purchased
5000
Integration Utility
1.8.0
Licensed
Not applicable
LMS Portal
1.1.0
Licensed
Not applicable
Resource Manager Essentials
4.2.0
Purchased
5000

Inventory collection fails

I have an agent running on SPARC Solaris 10 that errors off trying to collect inventory (agent 10.2.0.5). It returns the following error:
Oracle Software collection problem(s): Problem encountered when collecting central inventory: Failed to collect OUI inventory: null
If I look in the emagentfetchlet.trc file, it gives a warnings:
track.OracleInventory collectInventory.856 - Check emd.properties for OUI classpath entries.
track.OracleInventory createLiveSnapshotComponent.350 - ECM: Problem encountered when collection central inventory: oracle.sysman.comm.ecm.trk.GettingComponentException: Failed to collect OUI inventory: null
I checked my classpath information and it's all valid.
Any ideas?

The agent is running but when I refresh the host configuration, I get the following error:
Error displaying host configuration - java.lang.NullPointerException Check to see that the Management Agent is running and try refreshing the host by clicking on the Refresh button. If the host configuration does not display, click Help for more information about refreshing host configuration.

Inventory collection fails on LMS4.0 with ASA5510

Hello,
We have added the ASA5510 and 5505 manually to LMS4.0.
After doing an inventory discovery the result is it fails...so we can't continue doing anything with it in LMS.
Has anybody of you been able to add the ASA to LMS4.0??
If yes any advise you can give me?
I suppose it shoulf not be any different from LMS3.2
I used another test ASA with a blank config with an IP-address on the inside interface, nameif command and a snmp-server community ro string.
snmp-server enable is also there. ASA is running 8.2
LMS can ping the device and we can SSH to it (also enabled)
PLEASE help me....
Regards,
Ivo
Netherlands

We have got the same problem!
A solution is needed too for our problem!
best regards
Matthias

Prime Infrastructure 2.0: Inventory Collection - Partial Collection Failure on 2 of 4 VSS WS-C6509-E

Hello,
I've got a strange behaviour regarding the inventory collection for 2 of 4 virtual switching systems.
That means the inventory collection for two VSS is succesfull (inventory collections status = Completed) for the other two systems it is not, see attachments.
The device credentials like SNMP-RW, SSH acces are OK. I've already tried to increase SNMP timout and retries as well as telnet/ssh timout without success
All 4 systems are identical regarding hardware model and software vesion.
HW: WS-C6509-E
SW: 12.2(33)SXJ3
Any ideas or suggestions?
Best regards,
Bastian

TAC and I found a bug, CSCum05301.
May be that is also helpfull for others.
https://tools.cisco.com/bugsearch/bug/CSCum05301/
Symptom:
Inventory collection will fail if following keywords are used as part on description command on the interface config level of IOS device: 1Gbps, 10Mbps etc.
Following error message is visible on the DWC:
Inventory Collection Status: Partial Collection Failure
Collection Status Failed feature(s)
Unable to configure DSL, Serial, POS, Ethernet, Loopback, Virtual-Interface, Tunnel, Vlan, Switchport and Service Module interfaces on ISR, ASR and Switches.
Conditions:
Speed keywords like 1Gbps, 10Mbps etc. available as part of descrption command in IOS interface level.
For example:
interface FastEthernet0/3
description 10Mbps
Workaround:
Use a space character between number and unit keyword, like 1 Gbps.

RME 3.2 Inventory Collection Failure with error

Hi,
Inventory collection fails with error is "Timed out. Make sure that ICServer is runningâ. But the ICServer process is running. I enabled debug on could see the following in the IC_Server.log which I'm not sure if it indicates any issues.
I can find the devices in DCR and the devices are classified as Normal in RME.
Series of following message for all the devices
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.Request,115,Removing device 181from request 1255347128972
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,163,Removing, 175
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,171,got device, 175
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.Device,51,Removing request 1255347128972 for device 175
DEBUG,[Thread-26],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,177,Removed2 dev, 175from Priority of the ENUM is : 0
then,
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,89,Adding Device :175
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.Device,46,Adding request 1255347128973 for device 175
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.PriorityQueue,142,Found dup device in queue: 175
DEBUG,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.Request,75,Adding device 175 to request 1255347128973
and then the below messages
DEBUG,[Timer-0],com.cisco.nm.rmeng.inventory.ics.threadpool.ThreadPool,69, Timer Tasks Run method is called.
DEBUG,[Timer-0],com.cisco.nm.rmeng.inventory.ics.threadpool.ThreadPool,69, Timer Tasks Run method is called.
DEBUG,[Timer-0],com.cisco.nm.rmeng.inventory.ics.threadpool.ThreadPool,69, Timer Tasks Run method is called
I highly appreciate any help on this. Thanks

The ICServer process could have locked up which means a full thread dump will be required to see why this is happening. Open a TAC service request, and they can walk you through getting this.

LMS 4.0.1 Cisco 3925E Inventory Polling Fails

I have an LMS 4.0.1 server (on Windows 2008 R2) with all the LMS and device updates applied that fails when trying to do an Inventory Collection on a Cisco 3925E router. The router is running IOS Version 15.1(1)T2. This device is apparently supported according to:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/device_support/table/lms40sdt.html
Some 'show ver' info:
Cisco IOS Software, C3900e Software (C3900e-UNIVERSALK9-M), Version 15.1(1)T2, RELEASE SOFTWARE (fc1)
ROM: System Bootstrap, Version 15.1(1r)T2, RELEASE SOFTWARE (fc1)
System image file is "flash0:c3900e-universalk9-mz.SPA.151-1.T2.bin"
Cisco CISCO3925-CHASSIS (revision 1.0) with C3900-SPE200/K9 with 689152K/293888K bytes of memory.
'show inv':
NAME: "CISCO3925-CHASSIS", DESCR: "CISCO3925-CHASSIS"
PID: CISCO3925-CHASSIS , VID: V02, SN: FGL152610R8
NAME: "Cisco Services Performance Engine 200 for Cisco 3900 ISR on Slot 0", DESCR: "Cisco Services Performance Engine 200 for Cisco 3900 ISR"
PID: C3900-SPE200/K9   , VID: V02 , SN: FOC151828UX
NAME: "WAN Interface Card - HWIC Serial 1T on Slot 0 SubSlot 0", DESCR: "WAN Interface Card - HWIC Serial 1T"
PID: HWIC-1T           , VID: V04 , SN: FOC15170VRL
NAME: "C3900 AC-POE Power Supply 1", DESCR: "C3900 AC-POE Power Supply 1"
PID: PWR-3900-POE      , VID: V02, SN: SNI1503C7AV
NAME: "C3900 AC Power Supply 2", DESCR: "C3900 AC Power Supply 2"
PID: PWR-3900-AC       , VID: V03, SN: SNI1521C825
For reference, here is the SNMP configuration on the 3925:
snmp-server group ADMIN v3 auth
snmp-server community <rostring> RO
snmp-server ifindex persist
snmp-server ip precedence 2
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps tty
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface-old
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps flash insertion removal
snmp-server enable traps envmon fan shutdown supply temperature status
snmp-server enable traps bgp
snmp-server enable traps memory bufferpeak
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps entity
snmp-server enable traps event-manager
snmp-server enable traps cpu threshold
snmp-server enable traps syslog
snmp-server enable traps vtp
snmp-server enable traps ipsla
snmp-server enable traps bulkstat collection transfer
snmp-server host 10.152.1.27 version 2c <rostring>
The specific error message captured from the IC_Server.log file:
[ Thu Sep 29 16:19:55 EST 2011 ],ERROR,[Thread-23],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1075,Exception for device 172.22.41.9 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor24.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:1065)
    at java.lang.Thread.run(Thread.java:662)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:77)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:687)
    ... 1 more
[ Thu Sep 29 16:19:55 EST 2011 ],ERROR,[Thread-23],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1107, Collection failed for the device : 19
com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:77)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:687)
    at java.lang.Thread.run(Thread.java:662)
I have attached a more detailed output from the IC_Server.log file for the Inventory Collection job of the device.
The error at first glance appears to be related to EnergyWise, so I even tried creating an SNMP view that excludes the EnergyWise MIB with the following configuration:
snmp-server view EXCLUDE-ENERYGYWISE-MIB iso included
snmp-server view EXCLUDE-ENERYGYWISE-MIB ciscoEnergywiseMIB excluded
snmp-server community L1ghty3@rSnmp$ view EXCLUDE-ENERYGYWISE-MIB RO
snmp-server group ADMIN v3 auth read EXCLUDE-ENERYGYWISE-MIB
But that didn't seem to fix it, the Inventory Collection still fails. (Perhaps this configuration is incorrect?).
Has anyone experienced any issues like this? I have tried everything I can think of to fix this, and have trawled through the support forums but couldn't find anything.

Hi,
First of all very nice research with logs
You are hitting the below bug , which will be fixed in LMS 4.2.However an official Patch will be release in the mid of october so you can conatct cisco to get the Patch for the same in October.
CSCts13593    Inventory collection fails due to VersionAPI code
Thanks
Afroj

Inventory Collection Failure with LMS 3.2

Hi,
I've been running LMS 3.2 with RME 4.3.1.
Inventory Collection fails while trying to collect data from 7825I Media Convergence Servers running Call Manager 6.1.
It fails with the following error:
RICS0001:Internal Error,unable to process the collected data from the device.
I have tried deleting and adding the device again, but with no effect.
The Call Manager server has ip 192.168.5.5, here it is the IC_Server.log attached.
Looking at the log, I see there is some kind of database error, but I don't know how can be avoided.
Any suggestions?
Regards,
Velin

I have removed the Call Managers from RME, and then re-added them again.
After that I started a inventory collection job but it failed again with the same error. I've tried some times with the inventory job but it fials every time.
I read about the bug you've mentioned and it is advised to patch the RME. Since i'm running the latest version, what can i do?

Prime failed inventory collection

Hi
I am having problems too numerous to mention on prime.
But i need to get it to try an inventory collection as they last one was nearly a month ago.
However when i try and get it to do this it fails
I am on my menu/default dashboards/device status
then under collection summary i go to Schedule and shedule and immediate collection
It always fails ... why is that ?
Any ideas at all on this gratefully accepted
Steve

Hi Steve,
Check the status of "pdshow" command
make sure all the necessary services are running..
Try to restart the LMS services (net stop crmdmgtd && net start crmdmgtd ) / /etc/init.d/dmgts stop && /etc/init.d/dmgd start)
If above does not help share the status of "pdshow" and IC_server.log
Thanks-
Afroz
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I have a licence for Master collection 6 windows and I switched to mac. Can I switch the serial some

I have a licence for Master collection 6 windows and I switched to mac. Can I switch the serial somehow so I would be able to use it in my mac?

AppleWorks is not legally available for download. You would need to buy a copy. HardcoreMac.com still lists AppleWorks 6 on their website. You could also try eBay but you would need to make sure it is AppleWorks 6.2 or newer to install on OS X.

Inventory collection fails on VSS and 6509 switches

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