IPhone 5s - Microphone During Calls

I received my new iPhone 5s today and have encountered an issue. When in the phone app, no one is able to hear me during calls. If I switch to speaker mode however, my voice will be picked up. I've also tested with Siri, and my voice is being picked up there without issue. There was also no issue with my voice being detected in Facetime. As far as I can tell this issue only exists during phone calls without the speaker on.
- I've upgraded to the latest version of iOS hoping that might resolve it, but no luck.
- Also, I've tried turning off the noise cancelation feature, but again with no luck.
Has anyone encountered this issue before? What steps would you recommend for resolving this?
Thanks!

Hey MKick,
I have found something that may help you fix this problem:
http://forums.macrumors.com/showthread.php?t=1483567
Hope it helps

Similar Messages

  • Why is my iPhone 5s vibrating during calls

    Whenever I am on my iPhone 5s, on a call or listening to VM, it starts vibrating off and on.  I've seen this question before, so I know it's an issue for the 5s, but the last thread I saw had the worst response ever by JudySings.... Something about check a different apple support community.  

    Jonathan,
    Does this only happen while you a plugged in? If so look at your battery icon, you will probably notice that it is grey. If you wiggle the chord you will see that it goes to green and the lightening bolt appears.  When the lightening bolt appears the tone it vibration happens.  The reason it happens randomly when you don't wiggle it is because it's getting that connection on its own.
    My iPhone 5s just started doing this today.  While the phone is unplugged from the USB cable. Attempt a reset on your phone by holding down the power button on the top and the home button on the front together for about 3-5 seconds, the phone should automatically power cycle.  In addition attempt to charge with a different chord.  If you have a case on your phone that has the flap to cover the charging port when it is unplugged, rove the case to make sure that flap isn't pressing on the charger.  Those are the steps that I am following right now. My battery icon is still grey do I continue to search for the next steps.  If I find more I will post it here.  I hope some of that helps.

  • Nexus 9 tablet looses microphone during call

    Hi Just got this new nexus 9 tablet and during Skype calls, a few minutes in, my callers suddenly can't hear me. It's as if the microphone stops working. Everything else in the call is OK. If I hang up and redial its okay again for a few minutes. Any suggestions? George

    I have been using Skype on my nexus 7 ever since it came out and have never had any problems.  Sad to say this is not the case with nexus 9.  Skype is my lifeline with all my family in Australia.  I tried connecting  and it was OK for about 30mins then off went the sound, redialled got only a few minutes, had to revert to using phone.
    Found the following nexus forum site - product forum.google.com
    There is a forum under "google hangouts" reporting on Skype sound problems.Please read it. 
    I am a silver surfer not a new age techy and only use Skype, if another integral programme works with safe mode then the problem must be with the third party product not syncing with the new nexus 9 lollipop system.

  • Iphone blank screen during call

    I have developed a problem with my iphone over the last few weeks. When I make a phone call the screen blanks out as expected during the call however if I take the phone away from ear to end the call/use keypad etc the screen will not come back? Is anyone lse is experienceing this issue? is there a way to fix it?

    Remove the case from your iphone and see if that resolves the issue.
    Your case is likely blocking the sensor.

  • Iphone 5 hangs during call being dialed

    hello
    i am iphone 5 user in India.
    the problem that i am facing is that sometimes my iphone drops the call.
    the detailed situation is like this when i dial someone's number, iphone says on its screen "Calling" ; but in reality the call never gets connected.
    even after few minutes iphone is stuck on the same screen.
    and then if you press call end button on it , iphone says "Call Ending..."
    and then it is stuck on this Call Ending screen and never comes out.
    i contacted the customer care of Apple India and they referred this issue as an iOS 7 bug. and told me to wait as a new update will fix this issue. and also advised me to visit the service centre.
    i visited the service centre their too i was conveyed the same message.
    then after this two or three updates came from apple and none of them fixed my issue.
    so again contacted customer service and spoke to some senior manager.
    he took a quick diagnostic test of my iphone and told me that out of 100% ; 3% calls were dropped due to network carrier and 2% calls were dropped by the device itself.
    and the strange thing is that instead of focusing on calls dropped due to device he literally did not let me say anything as if he was in a argument with me and just wanted to win it that discussion, kept on saying sir we are sorry the problem is due to the network carrier so please contact them.
    I must say he was one stubborn employee who did not wanted to resolve the issue.
    And till date my issue is not resolved;
    I am using iPhone 5 on iOS 7.0.4

    Just dial Write "*#31#".... it worked for me....

  • My iPhone keeps freezing during calls

    Its been getting worse. Every call I am on, the phone goes silent & neither myself or the other person can hear anything at all, it does come back sometimes. Other times it shows call failed. My phone is now out of warranty too. Can you also give me a rough idea of a cost to get it looked at? Can I go to a genius bar & get a quote?

    Apple doesn't repair or service iPhones - only replaces them with refurb units.  An out of warranty replacement for an iPhone 4 is $149 in the USA.
    Did you try basic troubleshooting steps described in the User Guide, Appenix B?  Reset phone, Reset Network Settings, Restore in iTunes using a backup, Restore as new, without using a backup

  • External iphone 4 microphone

    Is anyone with an iPhone 4 using an external microphone that they like?
    I want something for making family videos, as the built-in mics are worthless if the subjects are more than a few feet away.
    As far as I know, the Blue Mikey still does not work with the new iPhone 4.
    Thanks.
    macl
    Verizon iPhone 4

    Hello everyone,
    I just found this topic which seems to be related to my problem.
    Firstly, I do not own an iPhone 4 like you but a 3Gs (doesn't really matter I guess).
    I also bought an adapter from kvconnection : http://www.kvconnection.com/product-p/km-iphone-mic-a22.htm
    My wish is to make phone calls using a microphone connected to my computer. I have some kind of a home-studio, and I would like to build a dock on which I could plug my iPhone, with the upper jack connected to my soundcard, on which my mic or my computer sound comes.
    In simpler terms, I'm trying to use an external audio source than my iphone microphone during calls. But this adapter i bought doesn't seem to work.
    Have you guys a piece of advice or any solution ? Maybe just some compassion sharing the same problem =)
    Good holidays to all of you!

  • Iphone 4. Microphone fails during calls

    Iphone 4. Microphone fails during calls

    Yeah -- I'm getting this myself.  Did you ever find a solution?
    Here's some more information:
    Microphone DOES NOT work when:
    I make a call via carrier (typical method)
    I receive a call via carrier (typical method)
    Microphone SOMETIMES works when:
    I make a call via carrier (typical method), and then cuts out a few minutes during the call
    I receive a call via carrier (typical method), and then cuts out a few minutes during the call
    Microphone DOES work when:
    Using recording apps (voice memos)
    Make calls via data apps like:  Skype,  MagicJack.  I can use these apps to call/communicate with the person on the other end of the call without ANY issues.  Microphone does not cut out at all.  Works perfectly.
    Tried To Solve Using The Following (To no avail):
    Plug in / out headphones/mic.  This is functioning properly.  When I take out headphones/mic, and use the volume toggle, it does not show headphones as being plugged in.  Looks typical, and I can hear sound coming out of the speakers.
    Tried using the external "speaker" option during calls.  This had no effect.  The speaker icon highlights, and appears as normal, but they still cannot hear me talking into the mic.
    Switching Carriers in Settings > Carriers.  I tried hopping onto another carrier  (by disabling Auto), then moving back to my own Carrier.  Something to note... THe other carrier didn't allow me to fully connect to it.  I was not able to make a call on another carrier (I suspect this is normal).  I then re-enabled Auto.  Nothing helps.
    Reboot, Toggle Airplane-mode
    Latest Update (5.0.1)
    Sync with iTunes
    Summary Of Problem:
    This is seemingly an issue while making / receiving calls through the carrier., but I've seen this problem a lot in other forums.  They've tried different SIM, and carriers, and nothing's helped.   I'll try a new SIM card next, though I don't see it as being a coverage thing what-so-ever.  My data works, and my mic WORKS --- just not during phone calls.

  • Microphone not working on my iphone 4s  unless i'm on speaker or using headphones during calls both incoming and outgoing?

    During calls incoming and outgoing I can hear the other person but they cannot hear me unless I am on speaker phone or am using headphones?

    Basic troubleshooting steps clearly outlined in the User Guide are restart, resest, restore from backup, restore as new.
    If you still have problems after going through ALL the recommended troubleshooting steps, then you likely have a hardware issue.  You'll need to bring your phone into Apple for evaluation.

  • IPhone 4 Microphone not not working on voice calls but voice memos, viber, skype & facetime work just fine!! Any suggestions?

    Hi Everyone,
    I have encountered the following problem which I think a lot of other fellow iPhone users are also encountering however mine seems to be fairly pecuilar.
    Here's the issue;
    When making or receiving voice calls via my network operator's service, no one can hear me, i.e my audio input.  I can hear the person on the other end of the phone fine but they can't hear me whatsoever. 
    However when I use the likes of viber, skype and facetime, my audio input is perferctly fine and the person on the other end of can hear me.
    Note both viber and skype calls work just fine and 2 way communication is audbile regardless if I have a 3G or Wifi connection.  Plus I have full singal bar strength when near a mobile tower so that elimantes antenna issues.
    Also have taken alternative turns to cover both the top mic and the bottom mic during a viber or skype call and my audio input can still be heard.
    I've done a reset, a hard reset of the phone and a reset of the network settings, still to no avail.
    Have updated iOS to the latest version 5.1.1
    Any suggestions would be much appreciated?
    Thanks

    I have the exact same problem, I have already restored the phone and it didn't work. The microphone works with facetime, skype and the voice memos. What just doesn't make sense is that when I use my earphone's microphone when calling, it doesn't work either. If it was a hardware problem the earphone's microphone would have worked I suppose.
    This is the second iPhone 4 I have. The first one shut off after 9 months so I got a replacement phone. The replacement phone lasted 10 months when the microphone stopped working. I went to the apple store and they just couldn't give me a solution. They understood my situation and told me that it was very weird but all they could offer me was that I had to pay for a replacement. This is absolutely unjust, why do we costumers have to pay for the companies mistakes.

  • IPhone 5c IOS7.0.3, other people can no longer hear me during calls unless I tap into speaker mode and back?

    Hi,
    I'm currently using an iPhone 4S, but my partner has just bought an iPhone 5c. A while ago, before the IOS7 upgrade, my phone would for some reason act as if I had clicked mute during calls. Nobody would hear me, but I could hear them perfectly. The only fixes were to hang up and recall them back, or to switch it to speaker mode and back again. Very annoying. However, after updating my IOS, it suddenly stopped doing this. It was fixed, I was happy, game on.
    But recently, my partners phone which was working perfectly fine before the new IOS7.0.3 update, has developed this problem. Exact same issue, exact same solution. I wouldn't mind so much, but shes bought this phone in the last month, its a brand new phone, new software, new model... It shouldn't still be doing this! Whats worse is that when driving, its very dangerous for her to have to keep switching between speaker and not just to get her phone working. (She drivers with the phone in a cradle with hands free on).
    This issue is... Annoying. I've found that its not exactly a rare thing, and that a lot of people have had it for quite a while, but the only solution I've seen is to open the back of your phone and cover a certain part with paper/cardboard... Not exactly what we want to do is it.
    Does anybody have any advice or a solution to this, as I'm going a little crazy trying to reset everything and fix it!
    Thanks in advance!

    Same issues here. Sometimes during outgoing calls, people cannot hear me at all, even when the signal strength is good. Only solution is to soft reset the phone. A couple of times the person could hear me for the first few seconds of the call then it dropped completely.
    I also experience the issue with the 3G data as you described (I think they are related... i.e., when the 3G data isn't working, the issues with outgoing calls exists too). The phone will just randomly seem to lose it's internet connection, even with full signal strength. Soft reset/toggling airplane mode fixes this.
    I called Apple support; they asked if I was covering the microphone during outgoing calls (as if I'm that stupid). Come on Apple, I have a University degree in Computer Engineering, don't insult my intelligence! They then asked me to restore the phone (which I already did). Next solution they offered me was to replace the phone by sending me a new one first (at a cost of $35), or I could send it back and be phoneless for a week while they send a new one (which is not an option for me). I also put on a $30 Invisibile Sheild so if I exchange it, I already lose that. I believe the issue is not with the hardware, since the microphone seems to work just fine. Given that it is intermittent like this, it seems there's a software/firmware error somewhere that gets the phone into a bad state.
    Very disappointed that the $800 phone I just bought functions worse for phone calls than the Nokia brick I had 8 years ago.
    If anyone has a permanent solution for this that doesn't involve exchanging the phone, please let me know.

  • I´ve got an iphone 4 and during the phone calls i can hear but i can´t be heard. any idea how to repair this?

    During calls with skype or viber the other person can hear me but during normal phone calls my voice doesn´t sound. What can i do?
    thank you

    The iPhone 4 actually has 2 microphones, one on top and one on bottom.  The apps you're trying to make calls with might be using a different mic than the one that normal calls go through.  Check that the microphone mesh covers, and top microphone hole are not clogged with lint or other debris. 
    If the microphone mesh or top microphone appear clogged, please use a clean, small, dry, soft-bristled brush to clean them.  Use the brush to carefully and gently brush the speaker and microphone mesh.

  • My iPhone 4 microphone that handles standard voice/sound cannot pick-up sound unless the speakerphone, or a headset is used to make/receive calls the other end caller cannot hear me. Any Suggestions? This seems to be common on forums.

    My iPhone 4 microphone that handles standard voice/sound cannot pick-up sound unless the speakerphone, or a headset is used to make/receive calls the other end caller cannot hear me. Any Suggestions? This seems to be common on forums. Thank You

    Same issue on my wife's iPhone 4S. I suspect it is related to the recent 6.1.2 iOS update (Note: I have a 3S and the update did not cause any issues).
    I've tested both bottom and top mics on the 4S using video recorder and both mics work fine. Speakerphone and headset during calls also work fine. The issue is only related to the bottom mic while making calls. I can hear the caller but the caller cannot hear me. If I hold the mic very close to my mouth, the caller can hear a very low level signal.
    The problem appears to be software related, not hardware.

  • IPhone 4s earpiece very quiet during calls, but normal in Voice Memos.

    My iPhones earpiece is really quiet during calls, but I'm loud and clear on the other end. It's also weird because if I record a message in Voice Memos, and I play it through the earpiece, it sounds fine. I'm in 5.1.1, Jailbroken (shouldn't make a difference) and I even poked a hole in the little earpiece grill, which didn't help and didn't hurt. And yes, the plastic piece is gone, I've had this phone for close to 5 months.

    Mine also has this issue. Its the 64GB version. It's happened twice now. After about 5 mintues the call quality degragates and it sounds like i'm in a wind tunnel. The person on the other end also hears this and it is no longer possible to hear each other. Both times i've been using the new headphones provided with the 4s. I've done lots of searching on this issue and only found your thread which leads me to believe its not a common problem. I'm just not sure whether its a firmware or hardware issue but as nobody else has this issue its more than likely a hardware issue! :-(

  • IPhone 4 Mic & Speaker not Working during Call

    Hello All,
    I have iphone 4 and it was locked on at&t and was running ios 5.0.1, now i have unlocked my iphone and now i am using ios 5.1.1. But i have a problem, when i call someone i cant hear anything "no dial tone sound and no sound during call" & speaker mode is also not working and nor the person cant hear my voice. I also tested on my another phone but same problem.....
    So can you tell me is this a hardware problem or software problem ?? and yeah i can record voice memos and i can listen my memos with speaker on and off
    Waiting for reply....

    Do the basic troubleshooting steps described in the User Guide:
    1.  Reset iPhone (no data loss): Press both home and power buttons for at least 10 seconds, releasing when the Apple logo appears.
    2.  Restore in iTunes using a backup
    3.  Restore in iTunes as new, without using a backup.
    If restoring as new doesn't help, there is a hardware failure.

Maybe you are looking for