IPod 4G cant restore?

Why won't it restore??

Need more information. What happns when you try to restore? Error messages? The following gives the resolution for common error messages.
http://support.apple.com/kb/TS3694

Similar Messages

Ipod Frozen, cant restore.. HELP!

My ipod wont leave the screen with the apple symbol on it, no matter what i do i cant get to the regular screen. I cant restore my ipod and my computer doesnt recognize it as a removeable hard drive. what do i do?

wait so it just stays at the apple symbol? not even a folder with an exclamation point or sad face or anything? can u put it into disk mode or diagnostics mode?

Ipod nano - cant restore - firmward file corrupt

my ipod nano (1st generation)was originally formatted for a mac, and I need to perform a restore because my main computer is now a pc.
However, when I try to restore the ipod I get an error message saying that the firmware file is corrupt..I have followed the instructions for fixing this problem(remove the apple updates folder in /spplications etc), but I cannot find that folder, even after showing hidden files. I found a program of a similar name in my program list called 'apple updates', which I tried to uninstall but again got an error message.
Please help! cannot update, add, change songs etc on my ipod

Okay...got mine working...here is what i did....uninstalled and reinstalled both Itunes and quicktime on my computer. Still wouldnt work, still locked up my computer. I found another computer that had an older version of itunes on it...connected my ipod to it, and it finally restored my ipod settings. Took it home to connect it to mine, and it worked. Hope this helps anyone else out...Especially since this seems to be a reoccurring problem that Apple isnt taking care of. good luck

Ahhh error 1604 on my ipod! cant restore!

so one day my ipod touch froze up so i turned it off and back on and the apple logo wouldn't go away. then the little white spinning thing showed up and it spins for a while and then turns off and restarts the process. when i plug it in to itunes it isnt recognized unless i put in in recovery mode, which i have. i download the new software or whatever and then try to restore and all it says is unable to restore error 1604. ive tried practically everything. nothing works. i really dont want to have to buy a new ipod but i dont know what to do HELP!!!!!!!!!!!!!!!!

People who have still not solved error 1604 and had a bricked iPhone no matter what they tried, might manage to revive it by following these instructions (on how to downgrade from 2.0 to 1.1.4).
You will need the following:
- iTunes 7.5 (NOT 7.7)
- iPhone firmware iPhone1,11.1.4_4A102Restore.ipsw
Step 1:
Uninstall iTunes 7.7 completely if you have it and restart your computer.
Step 2:
Install iTunes 7.5
Step 3:
Your iPhone should be in 2 states, either stuck on the "Slide to make emergency calls" screen, or you tried to restore before and it's stuck on the new look "connect to iTunes" screen. Either way you're ok.
Enter the phone in DFU mode (You must have the iPhone connected to the computer and iTunes running). To do this, hold the power & the home button down for about 9 seconds.
Why 9s? Well people say 10s, but it depends how slow you are at counting. Too short and it doesn't work, too long and the apple logo appears.
When you hit about 6-7s the screen should turn off, leave it for 2 more seconds and release the power button, STILL holding the home button. If all went well, you should NOT see an apple logo, the screen should be dead.
Keep holding home until windows/Mac informs you that it's found new hardware, OR iTunes tells you that your iPhone is in recovery mode. Remember, screen should be blank.
If you see an apple logo, repeat the process for less time until you get it right. Took me a little time.
Step 4:
Shift/Option click the restore button in iTunes and select the iPhone1,1_1.1.4 firmware you downloaded.
Fingers crossed it should restore back to 1.1.4.

TS1372 1439 cant restore ipod on windows vista, keeps mentioning its corrupt?

1439 fault? cant restore ipod nano on windows vista? trying to restore it because windows is telling me it corrupt?? help

Looks like the iPod Hardisk is having problem.
Can you do the iPod Disk Diagnostics as posted by tt2, it wont fix your problem but helps in troubleshooting.
You system check maybe above but dont go for Auto, select the Manual test, as tt2 described in his detailed post.

Cant restore 80GB Ipod because I dont have the Internet???

So my wife bought me an 80gb Ipod and shipped it out to me (Im in Iraq). I hooked it up to my computer and it immediately started to work and sync all my music and what not onto it. I believe at the time I was using Itunes version 7.3. Well then I hooked it up to a friends computer and tried putting some music onto it and when I tried to eject it, it was taking forever! His computer was crazy slow so I got tired of waiting and just pulled the usb cord out of the computer. A few days later I tried to use it and all the music and videos were off the ipod but my photos were still on it. I tried to plug it into my computer and now im getting a message saying that itunes cannot read the contents of my ipod and that I need to go into the summary tab and restore it. So I try and restore the ipod but I CANT restore it because I dont have an active internet connection. And I will NOT be able to get an active internet connection to my laptop simply because im in Iraq!
So my question is, is there any other way I can restore the Ipod without the internet?? I downloaded and installed the new version of itunes 7.5 and it still doesnt wanna work or restore. I have no idea what to do.
We tried hooking it up to a friends computer and he said he found and fixed a virus that was on the ipod and then tried to bring it up on his computer. To our luck his computer recognized the ipod and it brought up all my music in his itunes. We tried syncing his library with my ipod, which it did! but when we ejected the Ipod. It still said no music or videos on it. But if you look at the memory space. It shows that it did infact sync his music but its labeled as "other" and not music. I then tried to hook it back up on my computer and it doesnt read it at all! I need help please!

Have you given the following a try?
http://www.apple.com/support/ipod/five_rs/classic/#
Otherwise, I'd say are you positive that iTunes on your computer and on your buddies computer were the same version? Reason I ask is my wife and I just bought iPods last weekend. She got a Nano and I got a Classic. I plugged hers in first. Got the updates and updated iTunes as well. After all that and charging a while I tried mine. Nothing. I can only assume that the almighty OS known as Winblows was confused by the whole thing and thus thought my iPod was already updated to the latest software which I think is 1.0.3. Or something like that. I eventually got mine going but differences in versions is certainly a possibility.
Also, did you buddy have a USB 2.0 connection or 1.1? I noticed my wife's Nano taking much longer to charge than it should have. That's when I realized I had my stupid USB hub plugged into a USB 1.1 port on my computer instead of 2.0. So I'm just assuming this but I would say that could also cause the iPod to go slower. Just more to possibly explain why it was moving slow on your buddies computer.
Look at your iTunes and if you iPod does show up look to see what version of software it has. Could be the culprit. Unless this really does boil down to an internet connection which would be kind of stupid if you know you've got the latest software. iTunes shouldn't force you to do that. Hope I've helped in some way anyway. If not, good luck with this.
And aside from the iPod question, thanks for your service overseas. You guys are all certainly thought of here a lot and are appreciated. Stay safe!

Got a replacement Ipod Touch 3rd Generation and backed up to store version on computer and now it will not work. Goes into restore mode but cant restore. Any suggestions?

Got a replacement Ipod Touch 3rd Generation and backed up to store version on computer and now it will not work. Goes into restore mode but cant restore. Any suggestions

What happens when you try to restore? Error message?

Sad ipod icon/folder with exclamation point......CANT RESTORE!!!!!

so ive got some major ipod problems. cant get rid of sad ipod so i put into disk mode. then it changed to the exclamation point folder thingy. tried restoring it but my itunes either freezes up or doesnt show my ipod when i plug it in (whether its on disk mode or regular.) PLEASE HELP!!!!!!

Have a read of the following, my suggestion is to find a Mac computer and connect your iPod with it, hope your iPod will get recognized then do a Restore there, steps mentioned below
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

IPod cant Restore

Hi
I have a Ipod Nano, 6 years old , I cant restore that ipod, after the process there is a message ipod is busy
how to sort this out, can someone advise please

If it is 1st generation ( white or black plastic front with shiny metal back) there is a recall here iPod nano (1st generation) Replacement Program

Cant restore iPod with updater 3-23-2006

updater doesnt recognize my iPod or says error and therefore cant restore the iPod (nano)

I have a Gateway 7215GX and running Windows XP Home edition, I have the latest version of iTunes. I had just got my nano a couple days ago and had plugged in the iPod nano i had previously had a mini but broke now i plugged in the nano and updater recognized it the first time to update the ipod from 1.1 to a 1.1.1 and now im trying to restore it to see if iTunes would recognize it now.

So i cant download itunes cuz of some patenting control on the computer and i needed to restore it . so went on icloud (find my phone,ipod etc) and restored it and my ipod is not turning on but ist is still buffering from the past 10 mins

so i cant download itunes cuz of some patenting control on the computer and i needed to restore it . so went on icloud (find my phone,ipod etc) and restored it and my ipod is not turning on but ist is still buffering from the past 10 mins

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Can someone help me I cant restore my ipod touch

Please someone help me I cant restore my Ipod touch, it keeps giving me this error saying cant restore Ipod maybe corrupted or not compatible so please help if you can I don't want to restore my Ipod as new or from a very old back up and this is not the first time this has happened, its been going on for some time and this is my newest Ipod touch, 5th one by the way yea I know you think I don't take care of my stuff but no its allll apples fault but two, First time was button got jammed then screen cracked don't know how, second got stolen, third apple gave me one that has no sound and when I came back they made my dad pay for the new one which made no since at all, don't remember what happened with the other two so yea just hope someone can help me with this problem and no It has not been jailbroken can't even if I wanted to no jailbreak for 7.1.1 so yea its an 5gen Ipod touch so please help thanks.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
If you get the corrupt error message then go to iTunes>Preferences>Devices and select the backup and delete it.
Next
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201210 theres a problem in my ipod and i cant restore it what should i do??

theres a problem in my ipod and i cant restore it what should i do??

Make an appointment at the Genius Bar of an Apple store.
What problems are you having? Maybe we can help.

Ipod shows an error when restoring, cant restore ipod 120 gb

i cant restore my ipod to it factory settings. every time i try to i get an error telling me that i cant restore the ipod. help

Hello there,
Have you had a chance to look at this Apple support document related to this issue? If not, it would at least be a good place to start.
http://support.apple.com/kb/TS1372
B-rock

Cant restore backup as ipod disconnects

Hi. I took a backup of my ipod through iTunes and saved on Laptop. I factory reset but I cant restore backup to ipod as I get a pop up error "ITunes could not restore the ipod 'name' because the ipod disconnected". Has anyone any idea why it is disconnecting or how to stop it? Many thanks.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reboot the computer
- Try another USB port
- Try another cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Try on another computer to help determine if you have a computer or iPod problem
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

IPod 4G cant restore?

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