IPod Touch and 5G not recognized by WinXP Computers
I am not very good at troubleshooting iPods and I thought this would be the best place to find some help. Thank you in advance for any suggestions.
The problem: I have an iPod Touch and iPod 5G that are not recognized by a Windows Computer. I have tried several troubleshooting steps and I will just outline everything step by step. Neither of the iPods show up in device manager, and when I try the "Run Diagnostics" in iTunes it shows that no iPod is attached. I've made sure the iPod service is running and tried stopping and restarting that also- but the iPod never shows up under Device Manager.
1. I have tried the 5R's several times. Each iPod has been reset 3 times and iTunes uninstalled and re-installed 3 times.
2. I have tried a total of 3 Windows Computers all with the same problem.
3. I did a factory restore on one of the computers just to troubleshoot an OS problem. The restore had no effect. It was a "destructive" restore meaning the disk was formatted- not just a repair.
4. When each of the iPods are connected, the screen lights up and the charging indicator appears.
6. I installed an add-on USB card in the computer I restored- but this made no difference.
7. I have tried restarting the computer with the iPod attached.
8. I am using the same USB cable for each iPod.
That is about all the detail I can think of. Typing this out makes me thing I need a new USB cable- but they are charging ok.
This problem has been going on for about 6-7 months but I finally have some time to try and get it fixed. It would be nice to have some new music on them.
Thanks for any help!
Message was edited by: Elektrobot
Message was edited by: Elektrobot
There are two separate drivers that need to be loaded on your PC. The 5G uses the older driver, and troubleshooting for it can be found in this article: http://support.apple.com/kb/TS1538
The iPod touch/iPhone uses something called Apple Mobile Device Services to communicate with iTunes. This one is a bit different in that the touch/iPhone will not show up on the desktop as a device. For troubleshooting tips, see this article: http://support.apple.com/kb/TS1567
Good luck and write back if your problems continue.
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Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
SAMSUNG ELECTRONICS CO., LTD. QX311/QX411/QX412/QX511
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002AAA5C010D4F78
Current user is not an administrator.
The current local date and time is 2012-10-21 14:50:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {370057E0-093F-49E4-824A-E3DEBED9A51D}
Description: Microsoft Virtual WiFi Miniport Adapter #4
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {87292AF8-4862-47ED-AECD-64657EE5FBDC}
Description: Microsoft Virtual WiFi Miniport Adapter #3
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {2F013AEF-26E4-4A15-81B1-D47805867D2A}
Description: Intel(R) Centrino(R) Advanced-N 6235
IP Address: 192.168.1.7
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Oct 21 14:46:14 2012
Lease Expires: Mon Oct 22 14:46:14 2012
DNS Servers: 192.168.1.1
Adapter Name: {D02F01C6-F3E2-42EB-8917-2B2AE0AF751F}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {F2BEC325-BD71-4C8A-B49A-141B59368E8E}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-21 14:49:10.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp CDDVDW SU-208BB, Rev SC00
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
I personally think it's the AMDS. It says the drive does not exist even though I reinstalled iTunes multiple times...
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