Is anyone satisfied with Verison customer support and service?

Verizon has the worst customer support organization
I've ever dealt with in over 30 years of commercial
activity in the US and abroad.
I tried accessing support via live chat or telephone
twice. Neither works. I am not really looking for
answers, just voicing my frustration and spreading
the word.

Hi peterfarkas02 - We strive to offer you the highest level of support! I apologize for any inconvenience that may have been caused when previously reaching out. I would be more than happy to offer my assistance here and work to restore your confidence in us!
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport

Similar Messages

Seriously!?! Serious problems with the customer support and AppleCare.

I have a macbook pro. I've had it since Aug 2007, so it's old, i get it. But I'm a poor starving student and I bought the computer with the idea that it was a quality product that would last me though my studies. However, it has been the shop for repairs literally, every year, often multiple times per year, since I bought it. Everything from DVD (twice failed, more than two visits), to hard drive failure, to replacing the motherboard. That's just what I remember. The thing is a lemon.
Fortunately I bought apple care, great idea right? It was for the first year or two. However over a year before AppleCare was set to expire it started having problems over heating, freezing, and subsequently giving me that scary roll down 'restart your computer immediately screen'. It gets so hot you can't set it on your lap - it burns. I repeatedly brought it into the shop for help (the flagship one on Regents Street in London), and they couldn't seem to do anything. When I explained time was of the essence because I wanted it covered under AppleCare, they seemed unbothered, it seeed they were clearly waiting for it to expire first. Dodgy.
During the appointments they couldn't seem to replicate the issue in the shop (it take about 30 minutes to an hour to really scorch, and seems to not be related to how hard the CPU works). And said because they could see it do it, they were not able to help. Really, in the whole history of apple, I'm the only one to have a computer over heat? Really? Instead, they sent me away asking me to come back later "when it starts doing it again". Okay, as I said, it always overheats, it just takes a while to start, so unless we sit together in quiet awkwardness waiting, and waiting, it's not going to happen. And as the appointments take about three days to get so it's not like I can just pop round when it starts to happen and say, feel, it's really hot now, will you please, for the love of God, find a solution now? And it's a bit of a walk to the store, and there are no internet cafe's near by for me to go heat it up at, so it's always going to cool before I arrive. Duh.
And why is the burden of proof on me? It's like they are insinuating that I just love popping round the apple store every few months, all the vain hope that I can have a ...free part?
Still I persevered, taking it in when the problem seemed to exacerbate, and making sure I used it a bit first to get it warmed up. All the while with the warranty getting closer and closer to expiration. Finally, we got it to do it in the shop. But for a fix, they just sprayed it with air, and told me to "see if that works". It didn't. And I ask you, why is it in no other visit, they could not have come to this ground breaking solution? Did they really have to feel it get hot to realize overheating may have something to do with a clogged fan?
I should also note that they then proceeded to put it back together wrong, and I was unable to open it because a misplaced screw caused it to lock shut. It took two days to get a new appointment to get it fixed, even when I called to explain that it was their error, and I really, really, needed my laptop.
Anyway, as I said, it didn't fix the problem. So I had to go back yet again, at this point I can't remember if I was still under applecare or if it had just expired. It doesn't matter, because, again, without being able to make it get hot on their own (even though they had case history where it was clear that it had, and this was not just in my imagination, and even more case history showing it had a history of instability), they couldn't offer me any solutions. All they could do, they said, was suggest that I leave it with them for "about a week" to check it over. A week!! Who goes without a computer for a week?!?! I'm not a student in 1985.
So now, I'm sitting here writing you am email from my laptop which is sitting on a towel in my lap to protect my thighs from mac burn. The warranty has now long passed, but the problem has now finally progressed to the point that it takes much less than 30 to reach scalding point, so I could prove it if there were any point. But there isn't, because now when I call the apple people, they assure me that it must be a hardware issue (and furthermore that the apple employees should have been able to tell me this over a year ago), and unless I want to buy parts there just isn't anything that they can do. Which leads me to my next point, if the problem started while under warranty, and you have documentation of this, why do I - a poor starving student - have to pay for this just because it took you, Apple, a year and half to finally figure out the problem?
So to recap, I decided to pay the exorbitant apple costs and make the switch from PC because I thought that the stability of the machines, the so touted excellent customer service, and the superior programs were worth the cost. And to be fair, the programs are fabulous, the apps integrate smoothly, and it starts up with a flash. Unfortunately I can't enjoy any of this with my laptop on my lap without risking burning through my pants. I can only enjoy these benefits for about 30 minutes before it starts freezing due to the heat. And, a few times a year I have to make multiple journeys to the apple store (which is, to be fair, really quite a nice store) to get the latest hardware problem fixed, which means I'm often without it for days to over a week at a time. All in all, it's not worth the money to me - one of those young, hip, cutting edge media types you are trying so hard to market to - until you can fix your customer service issues, put knowledgable people in positions to help, and have the internal support systems to get it done with at least enought efficiency to keep up with the technology demands of the modern world.

It sounds as if this is coming back to Norton Security...
"LiveUpdate_solved" in "Norton 360"
The article by author "rab60" contains detailed instructions on the Live Update solution.
You might try a more thorough search of the Norton community forum... I do not use Norton and cannot comment on whether any of the solutions work.
Kind Regards,
Dragon-Fur

Does anyone know what the cost of upgrading a mac book pro (2008) to multicore intel processor with 64 bit support and 4 to 8 GB? I need to do some mobile editing on Adobe Premiere CC but my current laptop says it can't support it.

cost of upgrading mac book to mutilcore intel prcessor with 64 bit support and 4 gb

Processors can not be upgraded. Therefore youa re looking at upgrading to a new machine.
http://store.apple.com/us/mac

Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Every time I click to update an application I get a window "Download Error" it gives me the option to "Contact customer support" and a link "Reload Applications"

Sal Sabaj, Would ask you to follow the suggestions mentioned under the below article and check if that helps.
http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
Let us know in case you still get that issue.
Regards
~ Arpit Kapoor

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time

Record about my phone (bought in Verizon store and connected to Verizon for 4 years) has been corrupted and now I can not make any changes to my data plan. Several sessions with the technical support and management have not resolved this issue. Each time technical people and top managers promised that this issue will be resolve tomorrow and they will cal me. Nothing happend!! I can not even cancel my service not just to upgrade it. Completely locked.
Any advice?
Thanks.
Alex.

Cannot figure out what your talking about since it makes no sense.
If you are the account owner you can go to the My Verizon web portal http://www.verizonwireless.com
You must log in with your cell number and your my Verizon portal password. Not the account pin.
Once there you can change your plan and services. However repeated incorrect login attempts will lock you out of the site. It a fraud prevention measure.
1-800-922-0204 call support with your cell number and or account number and account pin and they can assist you.
If you don't have the information then there is nothing they can do.
If you can verify who you are they may be able to reset your account access. But only if you are the account owner.
Good Luck

I-Support and Service integration

Hello,
I would like to install I-Support and Service together. However, I would like to switch on I-Support functionality little later in the project. Are there any licensing or any other issues with it?
Thanks
Vaishali Belsare

Hi,
as a short dump has been triggered check transaction ST22 in your CRM for further details about your problem... no one can "solve" this problem without any further information!
Hth,
Michael

I have an HP-Pavilion Vista PC with MS Office 2007 and Service Pack 2. Each time I try to save a Wo

I have an HP-Pavilion Vista PC with MS Office 2007 and Service Pack 2. Each time I try to save a Word or Excel document I get the “Not Responding” message. The “Word is saving……” bar at the bottom does not show any progress. On clicking the document I get a faded version even when in Safe Mode. Somehow the document appears on the Desktop where I tried to save it. On trying to open the saved document, even as administrator, I get the following ”File in Use” message:
“The ….docx is locked for editing by….” and I am asked three questions including:
“Do you want to open a Read Only copy” yet on clicking “Yes” I am able to edit the same document.
On trying to save to a different location I get the message:
“Your autocorrect file MSO 1033.ad could not be saved. The file may be read only or you may not have permission to modify this file.”
The same message stating FILE12\1033\MSO.ACL MSO 1033ad recurs with new Excel documents.
How can I correct this problem?
PS
Worse still, the HP Advisor icon that appears on startup does not load successfully while showing the message: “Access to the path Hewlett-Packard\HD Advisor is denied”.
What can I do about it?
ZDK

I'm having the same issue, allowing guest access on the share did change the logs I'm getting in Samba. Earlier on it was giving errors on the inability of guest access to the share.
============================================================
[2008/01/29 13:05:47, 0] /SourceCache/samba/samba-100.5/samba/source/lib/fault.c:fault_report(37)
INTERNAL ERROR: Signal 11 in pid 4204 (3.0.10)
Please read the appendix Bugs of the Samba HOWTO collection
[2008/01/29 13:05:47, 0] /SourceCache/samba/samba-100.5/samba/source/lib/fault.c:fault_report(39)
============================================================
I also noticed that the temporary file that is created by office is not removed after the attempt to safe the file. (something like: ~$filename).

RIDICULOUS customer support and invoice due to fraud - Still not resolved since April

I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.

Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck

Problem with setting custom attribute and it being searchable

I'm having an issue with setting a custom attribute and having it be searchable using Portal 10.1.4. The situation that we have is that we initially added a bunch of files to Oracle Portal using webdrive. Later on, we decided that we needed another custom attribute called "Pinned Item" that will be used for searching (boolean value) and gave it a default value of false. The attribute was then added to the "File" item type in the "Shared Objects" group.
It appears that since this attribute wasn't initially available on the file object, we couldn't search on it so we decided to set it programatically. First, I tried using wwsbr.set_attribute but it errored out seemingly because the value wasn't set in the first place. If I set a value first by using the web front end, I could then use the set_attribute procedure.
So, I moved on to using wwsbr_api.modify_item and it appears to set it (although everything is being set to false until I changed it to "text" instead of "boolean" which is OK because that's what I wanted anyway... see metalink bug 390618.1). I'm using the method outlined in metalink doc 413079.1. When I do set it to a "1", and edit the item the check box is checked indicating that it is set correctly. And if I just click "OK" to save the attributes after I open it everything works like it should.
However, the advanced search (and custom search portlet) and the search APIs are not picking it up. I'm not sure if I'm hitting Metalink bug ID 5592472 or not as that's using the "set_attribute" procedure instead of the modify_item procedure. And their "workaround" of setting the attribute in the UI isn't really feasible for a couple thousand files.
So far I've tried the following things to get it working:
1. I am calling wwpro_api_invalidation.execute_cache_invalidation
2. I have executed wwv_context.sync
3. I cleared the page group cache
4. I invalidated all of the web cache
Does anyone else have any other suggestions?

I'm having an issue with setting a custom attribute and having it be searchable using Portal 10.1.4. The situation that we have is that we initially added a bunch of files to Oracle Portal using webdrive. Later on, we decided that we needed another custom attribute called "Pinned Item" that will be used for searching (boolean value) and gave it a default value of false. The attribute was then added to the "File" item type in the "Shared Objects" group.
It appears that since this attribute wasn't initially available on the file object, we couldn't search on it so we decided to set it programatically. First, I tried using wwsbr.set_attribute but it errored out seemingly because the value wasn't set in the first place. If I set a value first by using the web front end, I could then use the set_attribute procedure.
So, I moved on to using wwsbr_api.modify_item and it appears to set it (although everything is being set to false until I changed it to "text" instead of "boolean" which is OK because that's what I wanted anyway... see metalink bug 390618.1). I'm using the method outlined in metalink doc 413079.1. When I do set it to a "1", and edit the item the check box is checked indicating that it is set correctly. And if I just click "OK" to save the attributes after I open it everything works like it should.
However, the advanced search (and custom search portlet) and the search APIs are not picking it up. I'm not sure if I'm hitting Metalink bug ID 5592472 or not as that's using the "set_attribute" procedure instead of the modify_item procedure. And their "workaround" of setting the attribute in the UI isn't really feasible for a couple thousand files.
So far I've tried the following things to get it working:
1. I am calling wwpro_api_invalidation.execute_cache_invalidation
2. I have executed wwv_context.sync
3. I cleared the page group cache
4. I invalidated all of the web cache
Does anyone else have any other suggestions?

Can anyone help with a custom trigger?

Hi - I know this is a tough one and appreciate anyone's help!
I'm trying to create a custom trigger that confirms 2 fields belong to the same record. If they do, proceed with insert transaction.
I have gone through the tutorial (from the old Interakt Discussion Board tutorial at http://www.interaktonline.com/Documentation/MXKollection/075000_tutorialdiscussionboard.h tm) on how to create a custom trigger that checks to see whether a duplicate message and subject exist in the table and if so, stop the insert. I have this working fine, using my own table and fields.
Can anyone help me to change the script here to confirm that both fields belong to the same record? Here is what I have right now:
$query = "SELECT * FROM dan_camptrans_login_familyid_confirmid WHERE family_id = ".KT_escapeForSql($tNG->getColumnValue("family_id"),$tNG->getColumnType("family_id"))." AND confirm_id = ".KT_escapeForSql($tNG->getColumnValue("familyconfirm_id"),$tNG->getColumnType("familycon firm_id"));
$result = $tNG->connection->Execute($query);
if(!$result) {
$error = new tNG_error("Could not access database!",array(),array());
return $error;
} else {
if($numberOfRecords = $result->recordCount()) {
$uniqueFailed = new tNG_error("There is already a message with the same subject and content!",array(),array());
return $uniqueFailed;
} else {
return NULL;
Any help would be SUPER appreciated!
Dan

Thank you very much Shane for responding.
Right now, if I fill out the form and enter any numbers in the family_id and familyconfirm_id fields that are currently NOT in the dan_camptrans_login_familyid_confirmid table, the form submits fine. If however, both fields already exist within the same record, the error is returned.
I guess what I am looking for is the opposite. When the form is submitted, the table dan_camptrans_login_familyid_confirmid is checked. If both field entries are not within the same record, return the error.
Basically, I am sending out a user ID and confirmation number via mail to users. When they register they need to enter in both of these numbers and only if they match the records will the registration proceed.
The main recordset/form that this custom trigger is attached to is one for my user registration table. This custom trigger and associated table is only to confirm the user registering has the correct information to register.
Thanks again - I hope that I am explaining this clearly.
Dan

You have to do better with your customer support HP.

I have a Officejet Pro 8600 printer. The printer itself is a good printer. However, it stopped printing in blue. I looked things up online and followed the steps to get it going again. I even bought new printer cartridges for over $100. Didn't work. Called customer support. Followed all the same steps that I did online and guess what? Still didn't work. He was going to transfer me to a hardware manager but I just got another person at the same level. Bonus though... his English was much better. However, he made me go through all the steps I just went through (Third time). Now based on my Internet research I had already diagnosed that the problem was a clogged or faulty print head. I could have just ordered another from ebay or amazon for $50. I should have done that. By the time I finally got to the hardware supervisor my phone conversation what reaching an hour and fifteen minutes in length. Once I got the supervisor she had the worst English yet and had a lot of the same questions I had already answered several times. Serial number, address, e-mail address, etc. Humm, hard to believe all that wasn't already in front of her on the computer screeen. So, new part on the way and it only took an hour and a half of my time. The bad part about this is that my company lost money on my time, HP lost money on the part, and students I work with lost valuable time with their teacher. If this were done correctlly the whole thing should have taken 10 to 15 minutes... You have to do better HP!

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I did, however, bring your thread to the attention of HP representatives. They are always appreciative when they receive constructive criticism. It is the only way to correct possible problems.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

My Imac 27' screen is shutting off for no reason. The Imac is still running but the screen is black and stay like that. Is there anyone else with the same problem, and does somebody know what is this?

I had my Imac27' for about 1 year (I bought it january 2011) , and it worked fine. But two days ago a problem started. The screen is turning black suddently, and it stay like that until I reboot it. It's not cool. The first time it happen it was hafter a very long days of video editing, I tought it was to hot. But now I just started up the Imac and 10 minutes later it happen. And now I transfer my desktop on my second screen, because the one of my Imac is constantly shutting of. What is this? Can I do something about that?

I´ve came across with the same problem and when I look out for solutions I found out that basically I had Three options
1.- Dim the brightness to the first 2 dots (that is the limit for me, anything above that shuts down again my screen)
2.- Replace an expensive part of the screen (about $900)
3.- Try with an external monitor to see if the problem was the screen or something else
What I did was to plug my flat screen to my mac with a Mini Display Port to VGA Adapter
http://store.apple.com/us/product/MB572Z/B/mini-displayport-to-vga-adapter?fnode =51
And… Problem Solved! now Im going to buy a Monitor that gonna cost me less than half of the replacement parts, my main monitor will keep siting down if i dim it above the 2 dots but at least I will have the other to work properly
So that´s that, I hope someone finds this helpful
P.S. Sorry if my english it´s not that good

Verizon technical support and services

I don't even know where to start but first I couldn't find place to provide feedback to Verizon on thier websiet about my terrible experience.
I came home yesterday afternoon to find out that my entire verizon service was out. No TV, No internet, No phone. I called tech support and got very rude attitude guy telling me to be quiet so he can help me when I was asking him a questions. Because I didn't udnerdatnd what he was asking me to do. I'm not a technical person so I asked him to speak to me with the way I can understand then he didn' like that. He keep saying the same thing. I really think he didn't know what he was talking about. Probably he was just reading thier manual so that is the only way to say it. Anyway after we went throught everything, he told me that he'll have to send someone to my house. O.K. then when would that be? He said that Thursday. I said you kidding me. Today is Tuesday and I work from home meaning that I will not be able to work for 3 days? I asked him to speak to his supervisor then he came up with several excusees then finaly he put me on the hold for 10 minutes before I was able to speak to his supervisor. However, you guested, there were no help here. I've chceked with my neighbors and I'm the only one having this issue so it is verizon's equipment issue but because my issue is not consider as a medical emergency so I'll have to wait for 72 hours. In the mean time, we are expecting incremental weather tonight and tomorrow. So I'll be lucky if I get someone to fix my issue tomorrow after 3 days without any service. And by the way I'm paying for these days.
By the way, I got a new phone in January and there are some set up that Verizon did, I wasn't getting 4G connection until I complained that I can't send and/or receive pictures. Then I recieved my bill yesterday and found out that there are error on the bill for $250. I'm just so disappointed and frustrated about Verizon and luck of service and integrity of service personal. This is a perfect storm for me and there are noone there to help me. Every issue that I have, I had to spend mor ethan 30 minutes to talk to someone. And most of the time you'll get run around between departments. In the mean time, I really don't know what to do because I can't work. They are expectimg me to camp out at Starbacks.......
It is not fair that because Verizon can bully us around, we as small consumer has to pay for it.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Is anyone satisfied with Verison customer support and service?

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