Is Customer Support available today?
I need help activating my license after getting a new computer.
I think I need a support code Would love to get my new computer up and running!
you should be able to use a 30 day trial while waiting for adobe support to return.
Similar Messages
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i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?
Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
edited by: cs -
I called Verizon prior to travelling abroad and asked to turn roaming on. As of today, 4 days later, I have no service. I do not have a landline to call support. GlobalServices email does not work... Does anybody know how to reach customer support via email?
Hi Florence2014
I'm so sorry your having issues. Unfortunately there isn't an email for global support. The only way way to reach them while traveling is to call them at 908-559-4899.
JoeL_VZW
Follow us on Twitter @VZWSupport -
Customer support is unavailable . has anyone else had this issue? If so, how was it resolved?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
The message I got is "UPDATE FAILED - download error. Press Retry to try again or contact customer support" I have pressed the retry button a few times but the update on continues to fail and I get the same message. What will repair this issue?
update manually:
pre cc updates: http://www.adobe.com/downloads/updates/
cc updates: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
cc 2014 updates: win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html) -
I have called customer support several times to get problems with my service plan corrected. None of the menu-driven options meets my needs, but the system does not offer a way to connect to a live rep. The only way to get to a live rep is to hit the "invalid selection" O key several times. Good customer service would include an "opt-out" choice.
I'm sorry to learn that our phone system does not include an option for your specific concerns Windy1040! I can address all Verizon Wireless issues! How can I help you?
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport -
How to address poor customer support
In January, I ordered a Yoga 2 Pro. The laptop arrived and met my expectations. Approximately 4 weeks later it refused to boot up. I called Technical Support.
Technical Support was less than helpful. They had me try a couple things via phone, then told me the laptop was “dead” and Lenovo would replace. I inquired about the files I had stored on the computer and was told they were impossible to retrieve.
I called Customer Support, armed with this Technical Support Ticket Number and spoke with Nxxx. She was extremely helpful. She processed the Return Order and the Replacement Order. I discussed with her my desire to retrieve personnel files and she provided local Lenovo Support Centers and advised I call them. I did call. All Support Centers advised they could not open up this laptop and it had to go back to the factory.
The next day, I logged the order number and received the below status from Lenovo’s web site:
• Order Date 2014/02/26
• Estimated Ship Date 2014/03/10
• Estimated Delivery Date 2014/03/12
Sometime between March 10th and 12th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/24 and Delivery 3/26. I called Customer Support to inquire. I was advised by the agent there were “parts issues”, thus the delay. I again attempted to discuss my frustration at the lack of Technical Support’s interest in pulling the files from the defective laptop. At the end of this conversation, I went to Lenovo’s web site and wrote a complaint regarding the situation with my lost files. To date, I have never received acknowledgement from Lenovo regarding this web site complaint.
Prior to March 24th, I again called Customer Support to verify the laptop was shipping out as planned. After much frustration with the agent, I requested to speak to a supervisor. I instead received a Lead, named Pxxx. I discussed the situation with Pxxx. He was very apologetic. He promised he would look into this situation and call me back the next day. He never did.
March 27th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/4 and Delivery 3/8. I called Customer Support to inquire. The agent who spoke with me apologized. She did research on your system and advised me the laptop would ship in 24-48 hours. I questioned why Pxxx never called back. She promised to send a note for Pxxx to call me back. He never called.
March 31st, I called Customer Support. The agent advised the Ship Date was 3/4. I requested to speak with a Supervisor. He advised a Supervisor would call me back before 21:00 EST. At 20:30 EST, Lxxx called. We discussed this issue. She apologized. I expressed my frustrations having to wait 6 weeks for a replacement for a defective laptop Lenovo sold in the first place. She promised to take this up with the factory the next day and call me to advise of the results. She did not call back.
April 1st, I sent an e-mail to Lxxx requesting status. I took a screen shot from the Lenovo web site. Ship Date 4/3. Delivery 4/7.
Today I again called Customer Support. I spoke with an agent who advised Ship Date 4/9. I asked to speak with a Supervisor. I was passed to a Lead named Pxxx. I asked him if he was the Pxxx who promised to call me back two weeks ago and never did. He neither confirmed nor denied that was him. He did not apologize for not calling. He did state he was the only Pxxx in the office. I expressed my frustration. I told him I spoke with Lxxx Monday and she never called me back. Pxxx passed me to Lxxx. I asked why she did not call me back as she promised. She apologized and stated she was busy. I asked if she received my e-mail yesterday. She admitted she was behind on her e-mails and did not know if she received it or now.
I am extremely frustrated with Lenovo for 3 reasons.
1. The laptop sold me was defective. After it died, I did some searching on the internet and it appears this is a common problem. I am shocked Lenovo has not addressed this.
2. Technical Support ignored my requests for assistance retrieving the files from the defective computer. The made no attempt to help. I can only assume the computer has been wiped and the files are gone forever.
3. Your Customer Support system is set up to lie to people. I do not think the people at Customer Support deliberately lied to me. They were merely repeating the information available to them. This information is set up to give false shipping data based on a 2 week window. Two weeks does not sound bad. Surely you can wait 2 weeks. On February 26th , I was lead to believe the computer would be in my hands no later than March 12th. If Lenovo truly ships the computer on the 9th (current estimate), I will have waited 7 calendar weeks. I am confident, someone knew back in February this would take longer than 2 weeks. Had Lenovo been transparent from the beginning, I would not be as upset as I am now.
I would like very much a conversation with someone at Lenovo who can address these frustrations. To date, I have spoken with agents, leads and supervisors. It is clear these people are only repeating the information available on their computer screen. They do not have any ability to contact the projection facility or technical support to research the true answers for my questions.Thanks for noting your concerns - I believe we have received your emails and a member of our exec relations team should be working with you to ensure resolution.
If you need additional help on this, please send me a private message.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество -
What customers can expect from BT customer support...
(In reply to the email at the bottom of this post. I am happy to discuss this with other members but please familarise yourself with the post first. I know its a long one, but I tried to make it as detailed as possible)
Hi Samia,
I don't want to give the impression that I like complaining, so I'll keep this factual until the end:
I signed up for infitiy 2 package with phone line in the first week of July. After purchasing the product online I called to arrange an engineer to visit who would install the product. During this time I asked about the £50 Sainsburys voucher promised at the time of signing up and was assured that they would arrive automatically within several weeks after my product was activated. The broadband went live during the 2nd week of July. One of my parents in a seperate address went through an identical (please understand the meaning of identical) process in all regards and after 4 weeks had not received the £100 Sainsburys voucher promised to her. So I started to contact the customer support team.
I was told by Ravi Prassad on the live chat support that the vouchers would arrive within 5 days for both addresses on Wednesday 9th October - 8 Days ago. There is a full log of this chat included after this email, people can jump to it by searching for reference "Appendix.1".
I was unhappy with his manner during the chat log, it was lackluster, using words like "okay" and "yeah" to answer qualitative questions I posed to him. So I contacted both phone support and the online live chat support again. I was speaking to Harold from accounts on the phone and Mudassir Ali on the live chat. After requesting it, both of them assured me that a manager would contact me, specifically by phone, with my mobile telephone number provided at the time. The time frame was to expect the telephone call from a manager within 24 hours. I did not receive a phone call of any nature on Thursday 10th October. The chat log with Mudassir is also available below entitled "Appendix.2".
On the morning of Friday 11th October I contacted the phone support, this time getting through to a male customer service agent by first name Kin, he had an american accent. Kin apologised for the unprofessional service that I had been given and assured he would rectify the problem. He himself was professional in his conduct and convincing with his words. His exact words were that he had sent an email off to the "corporate office" requesting that I be telephoned that same day as a priority, in light of what had happened during the previous 24 hours. I did not receive a phone call of any nature on Friday 11th October.
On the morning of Saturday 12th October I contacted the support team again by phone and eventually got through to Niscive. He and another colleague tried to further assure me by raising what they referred to as an "Enquiry Confirmation Number" ticket (******-******) and I was once again advised that I would receive a phone call on either Monday or Tuesday.
After this I left it until 6pm on the night of Tuesday 15th October before contacting support again. I got through to a CSA agent who told me over the phone that it was his 2nd day answering calls. I was put on hold often however had told him not to worry about doing so, I simply wanted the issue sorted. After confiding in his colleague several times he assured me me that the vouchers would arrive in 2 days, on Thursday (today, 17th October). He repeated this statement several times before saying that he would personally sort it out if there were any further problems. I then re-raised the question of why management had not contacted me. It took several attempts to get this question through his limited teaching and it was a frustrating experience. In the end he advised me that I could expect a phone call from management with an explanation for the events that has happened. He said the managers name was "John" and I was to expect a phone call within 30 minutes. I received no phone call of any nature on Tuesday 15th October.
I was getting pretty tired at this point, I had spent an estimated 6 hours on the phone to BT trying to solve both problems (lack of vouchers and unsatisfactory customer service) so I decided to wait until today (17th october) to see if the vouchers arrived. Unsurprisingly they did not arrive with this morning's post. Then at 11:30am I receive this email from yourself (at the bottom of this post) explaining that I have to wait a further 3 weeks (15 working days) and you attempt to give me permission to re-open the enquiry after 14 days if unsatisfied, but your wording suggested I was unable to do such a thing before hand. Well this email will be getting posted, in full, on your public forums, as well as printed off and sent to BT head office and Sainsburys (BT are tarnishing their image). I might even pop in to Belfast in person to visit the BT-tower on the Laganside with a copy to hand in in person. I will of course blank any of my own sensitive information when posting this on the forum.
During the various phone calls I experimented with different options. There is set of options on the phone to go through to a complaint line. When selecting these options you get warned by a pre-recorded voice before being notified about being placed in a queue the following; "We are very busy at the moment and it may take considerable time before we can answer your call" as opposed the message you receive on the accounts holding loop "We are very busy at the moment and apologise for the delay, your call will be answered as soon as possible". It is also worth mentioning that there is never a wait on the sales team line at all.
Time for an opinion because this service is nothing short of a joke, and completely sub-standard in compairison to my previous ISP, Virgin who always took their customers very seriously and treated them with respect. BT seem to treat theirs as if they already own the person's credit card and pin code and there is nothing the person can do. Direct debits are not so hard to cancel, so it is within BT's monetary interest at this stage to ensure I don't have wait any longer than 5 working days for the vouchers to arrive. If your system is too slow to process things that quickly perhaps one of the amazingly lazy managers can get off his/her backside and personally purchase and post out the promised voucher to this disgruntled customer.
Appendix.1All of my personal details were omitted from the original post when the moderator >heavily< edited it removing all of the proving information of what has probably been my 2nd worst customer service experience with a company so far. All of this 5-6 working days stuff is utterly useless too. I want the vouchers sent out as promised by your own customer care team SEVERAL freaking times. I'm going to go off and see if I can find more public methods of name-and-shame because BT and the majority of its employees are completely unwilling to be accountable for their actions.
Oh and the very fact that a moderator has had time to come in and EDIT my original post but not provide support on it, is another joke to add to the book of "BT GOT YOUR MONEY FOOL HAHA".
Just look at these links:
Guardian Newspaper:
http://www.theguardian.com/money/2012/sep/28/bt-broadband-missing-sainsburys-voucher
-I'll be emailing them the transcripts, with all names & codes omitted to respect privacy, but everything else intact.
£100 Voucher not honoured:
http://forums.moneysavingexpert.com/showthread.php?p=63426257
Waiting for 158 Days!!!:
http://forums.moneysavingexpert.com/showthread.php?t=3940163
-Atl least we can enjoy the fact that this is a legal breach of contract and thus all "18 month" terms are out the window.
It's in the post:
http://community.bt.com/t5/Bills-Packages/50-Sainsbury-Voucher-in-the-post/td-p/494455/page/13
Still Waiting:
http://community.bt.com/t5/Bills-Packages/Sainsbury-s-Voucher/td-p/457413
The Wrong Side of 50:
http://wrongsideof50.blogspot.co.uk/2012/11/why-you-want-to-avoid-sainsburys-gift.html
These problems have been plaguing customers for over a year. -
Lied to by customer support; disappointed in Verizon
This is just to get the story out there, at this point I've talked to 4 reps and 3 supervisors I can't handle fighting with them anymore. I've just given up on winning the argument but I did feel I'd share this story I hope none of you ever have a similar experience.
I've been wanting a new phone I've been using the same old worn down Droid X for a few years and I just felt it was time to get a new one, I have been looking over the phones trying to figure out which would be the one for me and then by chance the other day the new DNA caught my eye and I loved the phone I knew it was the one for me.
I checked my account and I'm not eligible for an upgrade for another 7 weeks but I figured what the heck I'll call customer support and ask about it. I spoke to a rep and explained everything to her she went over my account with me and after putting me on hold for a few minutes to speak to her supervisor came back and told me that she was very happy to inform me they would go ahead and push my upgrade up the couple weeks. She told me it would go into the system that night and as of today I'd be eligible for the upgrade. Now mind you we went over exactly which phone I wanted it was not a vague conversation where I told her I just wanted an upgrade I was very specific in which phone I was after and she ranted about how great the DNA was and how much I'd love it so we were very clear on this matter.
I purchased a case for the phone and had it shipped overnight so it would be here today and I planned on going down to the local Verizon store to get my phone. I check my account today and notice my upgrade date hasn't changed, I figured I better follow up before going to the store. 2 hours, 4 reps, and 3 supervisors later I still get the same tale over and over. The rep from yesterday lied to me and had no authority to tell me she could give me the upgrade that they can't do an early upgrade for that phone and sorry there is nothing they can do.
I really am disappointed and a little hurt I feel blatantly lied to and like they don't really care that much about it, no real effort was made to accommodate the matter other then asking if I was interested in a different phone we could take a look at and a few half sincere feeling apologies.
It wasn't about the phone I'm not that upset over the phone I'm just upset I was lied to that I was excited about this all and felt I was promised something and then they turned around and just yanked it away I've been 100% satisfied and a happy member of the Verizon family until now and at this point I don't know what I think of Verizon other then I've lost a lot of confidence in them and question their concern for customers.
Sorry for the long story everyone thank you for reading it and hopefully no one else goes through this ordeal I've had to suffer all morning.1) Few years exaggerated I confess in my frustration, the Droid X is my first and only phone with Verizon I've never upgraded I am just about to hit my 2 years time with them after coming over from T-Mobile
2) The rep agreed to push my 7 week upgrade up "yesterday" not "a few days ago" this has happened over a 24 hour period. I am frustrated over the agreement being made, being told her supervisor had approved it, and then it being yanked away within 24 hours.
3) Again, I was told by her I could go down to my local store tomorrow (now today) and get the new phone as my upgrade would be changed to today from the time it is set to. I have not dealt with a retail store, I have dealt with customer support in which as I said over and over I was told one thing very plainly and all my questions were answered in which I was assured the upgrade was going into the system as of today and I would be able to purchase the phone with the full upgrade "at my local store".
Did you read all of this? I am not trying to be rude to you in any way shape or form but considering everything that has happened over the last 24 hours I don't appreciate you calling ** on my story it has been a frustrating and tiresome 24 hours.
Bottom Line
-I exaggerated the X that is my fault I claim responsibility on that one, I have had it since I joined Verizon in May, 2011
-I was told plainly by the rep her supervisor cleared her to push my full upgrade ahead as of today and I could get the phone we spoke candidly about the DNA at my local store and it would reflect on my account that my upgrade was available as of today (none of this turned out to be true now)
End of the day bottom line either a rep blatantly lied to me, or a rep and supervisor lied because none of the people I talked to today backed what I was told yesterday at all and as I told them all I harbor no ill will towards them they didn't do it and had I been told yesterday no you can't upgrade early to this phone that would have been just fine with me I knew I was taking a long shot on it even asking but to be told yes sure go get your phone, to purchase accessories for the phone, and then to turn around and have different reps/supervisors tell me I was lied to and they won't honor what the other rep told me is just point blank frustrating as a customer.
So please explain to me how they or at least the rep from yesterday is not wrong for flagrantly lying about something to a customer? -
Why do I always get redirected with customer support?
So today I went on the phone with Verizon just to figure out why my internet speed has been slow because I finally got the time too. I used to get around a 2.5 - 3 Mbps speed connection and now I only get a 1.5 Mbps or so connection. This originally happened after a Verizon tech agent came to our house and said that our speed was "too high and it shouldn't be that high" when my internet connection dropped. So he went over to the cable lines down the street and lowered my connection and then comes back and says its fixed. Now he didn't fix anything or do anything for that matter. I had to login MYSELF into my Verizon account on my modem which brought the internet up again. So basically, I paid for the Verizon agent to come and lower my speed and gained nothing from it. However, I still pay the same price as before for the 3 Mbps connection...
Now I went through the customer support on the phone to talk about this and they redirected me again and again and again probably at the very least 6 or more times. Everytime I got to a technical support, they would redirect me to a billing support and so forth. I told my problem over and over to no avail. All I want is my 2.5 - 3 Mbps speed again which I used to have... I STILL pay for the 3 Mbps connection when I only get around 1.5 Mbps now.
I feel like this is it... I can't handle this anymore, everytime I go to Verizon customer support I get redirected at least 5+ times for over 2-3 hours just to get one problem fixed. Half the time these morons don't even know what they're doing and just redirect me over and over again.
I'm thinking of simply changing to another ISP.Before you change ISP I would demand a refund for the period of time your speed was subpar. It is true that for a number of different reasons your line may no be able to give reliable higher speeds. If you want to save some $$ look into the 3/1 FIOS plan, that is what I have. It is not an obvious choice on the VZ web site but the price is very fair IMO
Hopefully by posting here one of the verizon reps will "hook you up" no pun intended.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399 -
Difficulty in getting customer support
I have two problems with FiOS Customer Support: Trying to print a list of channels available im my area and trying to get a human being from Verizon to respond to inquiries online. I started at the Residential Support help site.
First, this page --- http://www22.verizon.com/residential/fiostv/overview.htm?info=c#channels -- lists all the channels availabe for my area with these notations:
Tier 1: Prime HD
Tier 2: Extreme HD
Tier 3: Ultimate HD
Tier 1 has 160 channels, 2 has 253 and 3 has 317. I don't know which tier I have but it is apparently not listed. I assume it's tier 1 but when I try to get some of the channels listed as HD, it says "This set-top box does not support HD channels." Why can't I get such a simple thing as a listing of the channels I have access to? Is this too much to ask of Verizon?
Second, trying to explain any problem using the Verizon/FiOS website is impossible. On a Monday afternoon I ran into this: "LIVE CHAT not available." When IS it available if not during normal business hours? Next I tried "Send an Email" , which got me a form to complete. However, it was extremely limited in the choices it forced me to make---none described my problem. To top it off the user is given the grand sum of 70 characters to explain a problem. How can ANY problem be explained in 70 characters?
So then I clicked on "Do you want to try another option? " That only got me back to the Residential Support help site. As in the past, I've found it extremely difficult to get through on the internet to anyone in Verizon. All I get are boilerplate emails which usually don't address my question.
Is Comcast worse?Sorry you're having difficulty getting a live person. It isn't always easy. When the auto attendant starts talking, just overtalk her her and say AGENT please. You may have to do this several times. As for your line up, go by the color dots In order to see HD television you must have a gray colored box AND a high def tv. You should get all local stations in High Def at no extra charge. Hope this helps. By the way, Comcast or Xfinity (whatever the name is today) is not any better. Good Luck!
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Posted the entire text from the error window, when trying to update, using the normal NON-TECHIE way to update any and all Adobe CC products, via the Creative Cloud updater installed when Adobe Creative Cloud subscription was purchased when first offered.
The following occurs, ad nauseam:
There was a problem updating InDesign CC
For more information see the specific error below.
Update Failed
Download error. Press Retry to try again or contact customer support.(49)
Here's the crux of my frustration:
(1) Customer Service is NOT contact-able, to receive LIVE help.
(2) There is NO way for me to mitigate this "Download error", being a student learning InDesign, and NOT in any way capable of tweaking folders/files here and there.
Therefore, the real question:
Given that a significant number of subscribers are having the above referenced issue with attempting to download the current update for InDesign, WHAT ARE WE SUPPOSED TO DO, in order to get our contractually paid-for updates to our legally and contractually paid-for Adobe software, specifically in my case, InDesgin's current update?
Please, NO TECHNICAL mumbo-jumbo which most likely will cause the overwhelming majority of users, like me, to seriously corrupt their computer files, but rather an honest, straightforward "what to do" from real CS/Engineers working for Adobe, as to how to FIX this issue, period.
===========================================================
UPDATE:
Here is a way in which I think I was able to "update" my InDesign CC application:
(1) Sign-In to your Adobe Account
https://www.adobe.com/
(2) Click on the MENU icon
(3) Click on the product InDesign icon
Your browser should display the page for Adobe InDesign CC
https://www.adobe.com/products/indesign.html?promoid=KLXLU
(4) Click on the Download icon,
Your browser should now display the page to download InDesign,
https://creative.adobe.com/products/download/indesign
(5) a Pop-Up window should open, and display:
Launch Application
This link needs to be opened with an application.
with the first option to select being the CreativeCloud(URIHandler)
(5) Select this application and click OK.
What happened when I followed steps (1) thorugh (5) is that:
(a) InDesign CC(2014) was installed,
(b) InDesign CC, updated, and then
(c) InDesign CC(2014), also updated.
Why this all worked, is a mystery to me.
Looks like a separate, "new" version of InDesign, InDesign CC(2014), was installed, the existing "old" InDesign was updated, and then the newly installed Indesign CC(2014) was further updated.
A BIT MORE, when I launched my InDesign CC app, and checked to see if there were Updates Available, there in fact was an Adobe InDesign CC 64 bit (9.2.2) update.
I clicked on UPDATE and my "old" InDesign CC app was "successfully updated."
FURTHER INFO: I may have neglected to list some important info ... OS: Windows 8.1 Pro with Media Center, 64-bit
Confused, I am able to launch BOTH of these apps, and hopefully I may use one of these versions of the InDesign CC app, to do some InDesign work.
Will keep y'all posted!
Message was edited by: Richard Yapkowitz, about an hour after I first posted this issue.Jackdan error 49 indicates the installer was unable to access a critical file or directory. You can find additional details at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Hi
If a organization have 200 to 300 daily complains of there IT equipment/Software/Network e.t.c.
How to Implement BW in IT Service Desk/IT Help Desk /IT Complain Surveillance Dept/IT Customer Support Dept?
Is there any standard DataSources/InfoObjects/DSOs/InfoCubes etc. available in SAP BI Content?Imran,
The point I think was to ensure that you knew exactly what was required. A customer service desk can have many interpretations from a BI perspective.
You could have :
1. Operational reports - calls attended per shift , Average number of calls per person , Seasonality in the calls coming in etc
2. Analytic views - Utilization of resources , Average call time and trending , customer satisfaction , average wait time
3. Strategic - Call volumes corresponding to campaigns etc , Employee churn and related call times
Based on these you would then have to construct your models which would be populated by data from the MySQL instance for you to report.
Else if you have BWA you could have data discovery instead or if you have HANA - you could do even more and if you have a HANA sidecar - you technically dont need BW. The possibilities are virtually endless - it depends on how you want to drive it and how the end user ( client ) sees value in the same. -
Worst ever Customer support in my life
Hello Team,
My Name is Anish Mathew and you can reach at my number xxxxxxxxxxx).I would like to report one of the worst customer support I have ever experienced in my life. I am not sure which email address I should be sending this,so marked on all addresses I got from the internet. Please forward this to the right people as I didn't find any escalation point.
The story begins around last week of June 2013 when my laptop(Lenovo thinkpad edge xxxxxxxxx doesn't detect my battery. Since it was out of warranty I went ahead and bought a new Lenovo genuine battery thinking that my battery is corrupt. But the laptop didn't detect the new battery. As a next step I reached out at one of your Authorized service center in Bangalore below.
Caddons Computer Services
No.3350, KR Road,
BSK II stage,Bengaluru-560070
Tel-26762986/87/88
As per the call with the technician I took my laptop to the service center. The initial response itself was pathetic. The problems seems like the chip that is supposed to detect the battery is no longer working. As per Lenovo we cant replace the chip instead we need to replace the Mother board which would cost me 14k. Rahul told me that he will extend the warranty and get the mother board replaced under warranty which would cost me 8k. We agreed this and gave the laptop on 29th June 2013.Attached is the service report copy with the dates for your reference.
Guys Today is 21st Feb 2014 and you know what still nothing has happened. Wont you get frustrated?. Since today I would have made like 100 calls atleast 1 in a week. Every time I call they would say " we will get back to you sir" and thats it. Today when I called Rahul he says Sir be patient it seems. Are you joking?. I have been showing patience for the last 8 months and in a couple of months we will celebrate 1 year(Anniversary). What would you expect me to do at this point?.I will never ever recommend a Lenovo product to a anybody that I know.Please close such pathetic service centers which frustrates your customers. I need an answer ASAP or planning to go to consumer court for Justice. I still expect positive outcome.
Moderator Note; private information, name of associate, s/n & picture showing s/n edited for member's & others' protectionYour complaint is with the computer store that you took the computer to. Go back to the store in person and get your computer back. They've had it long enough for you to know they are never going to fix it. Then call the Lenovo customer service number on this website (for India) and work with them.
This is a user forum, not a Lenovo customer service forum. By all means take the computer store to court (if the Indian court system is anything like the US system, you are wasting your time), but they are not lenovo..
Keith
Formerly 600E 2645, T30 2366, X31 2673, T40 2373, T41 2379, T42 2373, T42 2379, T60 1952, T61p 8889, T61p 8891
Currently T420 4177-CTO, T430 2347-A54, T430 2349-L64, T430 2347-UN9, T430 2342-CTR, Ideapad K1, H520S 2561-1LU -
Defective t440s and the worst customer support I've ever received
2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM
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