Is UCCX - 8.5.1.11001-35 (8.5.1 SU1) compatible with CUCM - 8.6.1.20000-1 (8.6 1a)

Hi,
I am referring the UCCX 8.5 compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Per the above document, UCCX 8.5.1 SU1 is compatible with CUCM 8.6.1, it doesn't specify whether it is compatible with CUCM 8.6.1a.
Can someone shed some light, is it safe to assume that CUCM 8.6.1a is also compatible?
Thanks in advance,
inner_silence

Su's are also supported.
Here are 2 examples which will answer both your questions.
If CUCM 8.5(1)SU1 is qualified with UCCX 8.5(1), then all ES of CUCM 8.5(1)SU1 is considered qualified with UCCX 8.5(1).
If CUCM 8.5(1) is qualified with UCCX 8.5(1), then all SU of CUCM 8.5(1)SU1 is considered qualified with UCCX 8.5(1).
Hope this clarifies.
Shirish

Similar Messages

CCIE Collaboration - Integrating UCCX 9 with CUCM 9

Hello guys,
I just saw that video integrating UCCX 9 with CUCM 9 .hope you will like it..
http://voicebootcamp.com/index.php/free-video-labs/video/latest/uccx9
enjoy..

No, it's not. You are reading it correctly. None of the UCCX 9x versions support CUCM 7x.
The last UCCX version to support CUCM 7x was 8.0(2)SU4.
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

UCCX 5 Seat Bundle with CUCM

Hi.
Currently we have a customer with CUCM 8.6 cluster. Customer also deployed a UCCX System with Premium seats. Now customer would like to add to that UCCX system the 5 seats that comes with the CUCM 8.6 cluster. Is that doable? I know that in order to use the 5 enhanced seats that comes with new CUCM Deployments we need to buy a part number ($2995) to be able to install the software, database, etc. But now the the customer already have a UCCX deployment.. can he use the 5 enhanced seats... upgrading them to premium first and then loading the licenses on the new system.
I'm going to open a case with licensing but I want to check here first.
Thanks in advanced,
-Jose

Hi Haitham,
Its is compatiable with both MCS and UCS servers. I think you need to register your PAK and contact [email protected] for mentioning about your License MAC (type show status on the CLI after you install UCCX on UCS server) to get the appropriate license.
There are limitations on the maximum IVR ports in the UCCX system.
Maximum IVR ports=2*No of Agent seat counts till you reach the hardware capacity limits say for an example say MCS 7845 seres boxes support a maximum of 300 Licensed IVR ports, after you increase your Agent seat count from 150 onwards the licensed IVR ports will not increase as it has its its max capacity in this hardware.
Coming back to your question, yes in order to increase the IVR ports you need to oreder more Agent Seat counts.
Hope it helps.
Anand
Please rate helpful posts !!

Compatibility Uccx 9.0(2)SU2 with CUCM 9.1(2)SU3

Have seen the recent discussion on UCCX 9.0(2)SU2 and CUCM 9.1(2)SU2 here:
https://supportforums.cisco.com/discussion/12482146/compatibility-uccx-902su2-cucm-912su2
But with the release of CUCM 9.1(2)SU3 looking at the same compatibility matrix:
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)_SU2
I do not see that UCCX 9.0(2)SU2 and CUCM 9.1(2)SU3 are compatible. Is this an error in the document or do we need to upgrade UCCX if we upgrade CUCM from 9.1(1) to 9.1(2)SU3?
Thanks,
Ryan

Hi Ryan-
Take a look the posts by Arundeep Nagaraj in this thread: https://supportforums.cisco.com/discussion/12439306/ucm-uccx-compatibiity
Thanks,
DJ

How to activate 5 free UCCX bundle with CUCM in BE6000

Hi,
I'm deploying BE 6000 and am currently trying to install licenses.
I'm wondering how do we get 5 UCCX enhanced licenses that come as promo with the UCCM?
We ordered HA licenses and an additional 5 enhanced licenses (the goal is to have 10 with the ones from the promo).
I activated the HA license and the additional 5 enhanced licenses but how do I get the 5 enhanced licenses that come as promo?
Regards.

The licenses were delivered electronically.
With the BE6000 we received some envelopes with licenses for the VCS and UC hypervisor.
In the electronic licenses I see the line CCX-10-5E under R-CBE6K-K9 but we didn't get a separate PAK for the 5 free CCX licenses so that we can activate it.
Regards.

Is UCCX 8.5(1) compatable with CUCM 8.6

I just checked the Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide and CUCM 8.6 is not listed yet.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
CUCM 8.6 addresses quite a few bugs specific to running CUCM on UCS was recommended to me by TAC.
If its not compatible yet, is there a timeframe when the compatibility guide will be updated to reflect CUCM 8.6 ?
Will it be with the upcoming SU2 for UCCX 8.5(1) ?
Thanks

Bvanbenschoten,
CUCM is not listed currently on the internal guides even for SU2. It is possible this may get updated, but it will be a while before we know this. CUCM certification generally lags the release of the product if for no other reason then it is such a quickly released product. If you would like, you can post this question back in about 2 months and hopefully we'll have some news. If I see something before then, I'll certainly let you know too.
Regards,
Robert W. Rogier
CSE -- TAC, UCC

Silent monitoring calls with CUCM 6.0 and UCCX 5.0

Dear all,
We have just integrated a 3rd party recording solution in our VoIP system, which consists of CUCM 6.0 and UCCX 5.0.
Until now we used the recording and monitoring solution of the UCCX for the agents. This worked ok.
But, as we wanted to record other people's calls and also the outgoing calls of the agents, we have created for them a Recording profile in the CCM and assign it to the agents phone.
We have also mantained the recording and monitoring active for them in the UCCX.
What is happenning now is the following:
- The 3rd party recordings works perfectly.
- The recording in the UCCX gets only one way audio.
- The silent monitoring gets only one way audio.
- If the 3rd party recording server is stopped, but the recording profile is stil active in the phones, the silent monitoring in the UCCX works.
Could any of you confirm if using a 3rd party recording solution the monitoring still works?
Is there any 3rd party silent monitoring software?
Thanks in advcance.
Best regards,
Amaia

We've got to delimit the problem.
When we use 3rd party recording solution there are 4 RTP flows: 1 incoming to monitored/recorded phone and 3 flows outgoing.
1 incoming RTP flows
- voice of remote phone
3 outgoing RTP flows
- voice of monitored/recorded phone
- voice of monitored/recorded phone sent to 3d party recording server
- voice of remote phone sent to 3rd party recording server
When we use a network analyzer we see that the agent running in the PC (UCCX 5.0) establishes two RTP flows for the monitoring session. But we can see that one of these flows sends 3 packet RTP per 1 packet RTP sent in the other RTP flow (in the same time).
We think agent sends to monitoring device all the outoing RTP packets of the phone (that belong to three different RTP flows), instead of sending only the RTP packets belonging to voice of monitored/recorded phone.
The other flow, voice of remote phone, sounds fine.
Is there a solution to avoid this problem when we monitor with UCCX 5.0 and record with a 3rd party software at the same time?
Thanks,
Christian

CUCm , UCCX & QM upgrading

we have the following :
     -CUCM 7.0.2.20000-5
     -UCCX   7.0(1)SR05_Build504
     -QM      2.6.2.7
we have to upgrade all of these components to 9.X
so how should i do the windows to linux upgrade for the CUCM and UCCX and what is the upgrade path ?
should i start with CUCM or UCCX first ?

Hi,
Sequesnce for upgrade :
1. CUCM Publisher
2. CUCM Subscriber
3. UCCX nodes
4. QM.
Process :
CUCM 9.x (pls note below is the process for v7.1.5)
1. Install 7.1.5 in Vmware using the 9.1.2 OVA template with Linux version 3 32 bit with same setting as production server.
2. Restore the DRS backup to 7.1.5 VM.
3.Now you can upgrade the 7.1.5 to 9..1.2 in VM with switch to new version.
4. Once completed just shut down the Guest OS in Vsphere and go to edit setting --> option change the OS version to 32 bit.
5. Start the VM.
6. Take the 9.1.2 backup.
7. Install the 9.1.2 as fresh and restore the back from upgrade 9.1.2 VM
(Attaching Jump to 9 procedure document for your reference - http://tinyurl.com/oqtt9u5 )
UCCX 9.x:
1. Upgrade UCCX 7.0(1)SR5 to UCCX 7.0(2)ES3
2. Backup UCCX 7.0(2)ES3 using PUT tool
3.Keep it in the SFTP server 3. Install UCCX 9 on Cisco UCS
4. Follow the initial configuration in the below link to restore backup.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/installation/guide/UCCX_BK_C8834893_00_cisco-unified-contact-center-express_chapter_010.html#UCCX_TK_SA57D312_00
QM9.x:
Please refer the below link for upgrading Qm 2.7 to 9.x.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_9x/installation/guide/qm90-installation-user-guide-cisco.pdf
Good luck.

UCCX 8.5 Install w/ CUCM 9.1

Hi All,
My search foo doesn't seem to be finding what I am looking for, so a RTFM link or clue about my issue would be great.
I have CUCM 9.1.1 working in my lab and I am trying to get UCCX 8.5.1 talking to it, but I obviously have something wrong configured. The compatibility matrix says this combo is supported but if anyone knows otherwise, please let me know.
Upon surfing to the web interface of the UCCX server, it asks for fresh install, then I click next and enter the user/pass for AXL (which I have verified is running and working), but get "CUCM Auth Failed because of CCMAXL Exception. Check the log" error when I click next.
I've looked at a few logs on each server but do not see anything about failed auth. Any idea which log I need to be looking at specifically?
One thing I probably should do is setup DNS which is currently not being used. The install guide says it's required, but wanted to check here first to see if anyone has gotten this to work without having my voice environment in DNS. This may be my problem.
Any help is greatly appreciated!
Thanks

Hi Max,
CCX 8.5.1 Base, 8.5.1SU1,SU2 are NOT compatible with CUCM 9.1.1
However 8.5.1SU3 and 8.5.1SU4 are compatible versions.
Source Compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Could you please confirm the full version of CCX that you are using.
SSH to CCX: show version active
This should give you the full version.
Regards,
Chuck
Please rate helpful posts and identify correct answers.

VoIP Monitor in UCCX Admin

Hi,
We have made some changes in our environment such as CUCM upgrade etc and i have just come to configure two new agents in VoIP monitor and i get error reading from directory services.
We have updated the JTAPI client, rebooted the server etc and are now stumped.
Anyone got any ideas, we checked the logs and event viewers too.
/Jon

Jon,
The biggest thing I see is that your UCCX version (5.0(2)SR2 is not compatible with CUCM. We only support CUCM 6.0(1)a. You will need to downgrade your CUCM or upgrade your UCCX to be compatible. UCCX 8.0(2)SU3 and UCCX 8.5(1)SU1 are both compatible. The incompatilble nature of the CUCM to UCCX version is causing JTAPI not to be able to sync. Resolving that willl resolve your issues. Please rate helpful posts!!
Regards,
Robert W. Rogier
CSE -- TAC, UCC

CUCM 8x compatibility with UCCX 7x

Quick Question: Is CUCM 8x compatible with UCCX 7x. It does NOT appear so looking at the UCCX compatibility matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Currently have CUCM 7.1.3.32900-4 with UCCX 7.0(1)SR05_Build504 - Moving to CUCM 8x (probably 8.1) 1st Qtr 2011. Want to maintain UCCX on 7x. Is this possible/compatible ? Can someone confirm and if you have experience any gotchas to share is greatly appreciate.

Hi
Thats correct UCCX 7.x is not compatible with CUCM 8.x version.
UCCX talks to CUCM with the help of JTAPI protocol, Every major release of CUCM has a different version of JTAPI which UCCX downloads from CUCM when JTAPI sync is performed.
Unfortunately the JTAPI version of CUCM 8.x is not tested with UCCX 7.x version thus its not present in compatability matrix. UCCX 8.x which is out supports CUCM 8.x Also UCCX 7.0(2) which will be coming out later this year or early next year might have the support for 8.x - not sure on that though
Hope this helps
Anuj

Recommended Order of UC Applications Migration/Upgrade

Hello Experts,
I am in need of your guidance. I need to migrate 3 UC applications from MCS servers to BE6K:
CUCM 8.0.3 to CUCM 10.0.
Unity 8.0.(3.1) to Unity Connection 10.0
UCCX 7.0.2 to UCCX 10.0
In what order should I migrate/upgrade the applications that will have the least impact on users?
Thank you,
Randy

Hello Jaime,
I've already managed to create a virtual instance of our CUCM 8.0.3 and I've installed the COP file and "ciscocm.version3-keys.cop.sgn" to be able to do a direct upgrade to CUCM 10.5 (I've decided to go to the most recent version). Now I'm preparing for the migrate/upgrade of Unity and UCCX.
Based on what I've read so far, my plan of action is to:
1. In my first maintenance window, I will migrate Unity 8.0.(3.1) to Unity Connection 10.0 since it'll still work with our current CUCM (which is 8.0.3) according to http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.pdf.
2. In my next maintenance window, I will migrate/upgrade CUCM 8.0.3 to CUCM 10.5 and UCCX 7.0.2 to UCCX 9.0(2) on the same maintenance window. UCCX 9.0(2) is compatible with CUCM 10.5 according to http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2). If all is well after the migrate/upgrade to UCCX 9.0(2), I will perform an upgrade to UCCX 10.0.
In your professional opinion, does this look like a sound plan to you? Is this a doable approach? Is there any surprise I should watch out for?
Thank you for your time,
Randy

TUP.ini File Error

I have Call Manager and Contact Center and installed both of them. Then i added license but i want to install CAD Client Configuration. I downloaded .exe file in CCX (Tools-->Plug-ins-->Download CAD Client Configuration) but when i open this .exe file, the program gives a error. Error is: "TUP.ini file on the server is missing a critical value for the Call Center Language."
How can i fix this problem?

Hi Ozcan,
I'm not aware of this issue affecting UCCX 8.0 but I can tell you that your current configuration is unsupported. CCX 8.0 is not compatible with CUCM 6.0. I would not be surprised at all if this is the root of your issue. Even if it is not at the root of the issue, this setup will cause you many problems since CCX 8.0 was never designed to work with CUCM 6.0.
The compatibility guide is here: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
As far as that particular error is concerned though it sounds like the CAD configuration tool needs to be run again but first the system needs to be set back to a fresh install state (which allows you to go through the setup again and choose the language options). This can only be done by TAC so I suggest you open a case for that.
TAC will likely not be able to assist with your current configuration though so I advise to upgrade the CUCM to a supported version first.
Thanks
Mike
Be sure to rate this post if the information is helpful.

Software Question

Are you able to help with the below request:
CISCO UCCX Contact Centre licences and supporting software to be compatible with CUCM ver. 8.6 and above. x 15
For more information please see:
CISCO 1000 Base-T SFP (gig ports for CISCO 3650 POE Switches) x 15
1m stackwise cable for CISCO 3650 Switches x 2
3m stackwise cable for CISCO 3650 Switches x 2
8 port KVM + cables + x8 adapters x 2
Cisco Wireless APs - 802.11n CAP 10APs w/CleanAir, 3x4:3SS, Mod, Int, E RegDomain (AIR-CAP2602I-EK910) x 20
Cisco Wireles AP Adder License for the 5508 Controller (LIC-CT5508-25A) x 1
CISCO UCCX Contact Centre licences and supporting software to be compatible with CUCM ver. 8.6 and above. x 15

Hi.
Er... are you planning to add a contact center solution?
First, take a look at the compatiblity matrix to pick a UCCX version - your best bet would be UCCX 9.0(2) probably.
Second, I am not sure whether it is already in place or not, but you certainly need a server. Check the compmatrix referenced above for supported/compatible server platforms.
About the licenses:
1. Do you require High Availability?
2. Do you have any calculations about the number of incoming calls?
3. Do you require automated outbound dialling?
4. Do you require email routing?
Thanks.
G.

CUCM 8X to Dialogic CG6000

We recently converted a client that was running a Nortel Meridian to CUCM 8.
Everything went fine except for one problem.
They had an IVR Server with a Diaglogic CG6000 to the Nortel, that would allow callers to check financial information when they called in.
We have set up a T1 CAS off the CUCM gateway and terminated into the Dialogic. The calls go to the Diaglogic but disconnect without one or two seconds. I'm trying to verify we have all the correct setting on the gateway before we force the client to make changes on their side.
I know the Diaglogic cards are specific to the application on the server to maybe there is no other option to but get them involved.
Thanks,

Hi
Thats correct UCCX 7.x is not compatible with CUCM 8.x version.
UCCX talks to CUCM with the help of JTAPI protocol, Every major release of CUCM has a different version of JTAPI which UCCX downloads from CUCM when JTAPI sync is performed.
Unfortunately the JTAPI version of CUCM 8.x is not tested with UCCX 7.x version thus its not present in compatability matrix. UCCX 8.x which is out supports CUCM 8.x Also UCCX 7.0(2) which will be coming out later this year or early next year might have the support for 8.x - not sure on that though
Hope this helps
Anuj

Is UCCX - 8.5.1.11001-35 (8.5.1 SU1) compatible with CUCM - 8.6.1.20000-1 (8.6 1a)

Similar Messages

Maybe you are looking for