Issue in Quality Management Authorisation

Hello Gurus
I am facing  a problem in Quality Managemant Authorisation.
My client wants Authorisation in QA32 in Such a way that one of the user should have  ERSA materials clearing authority and other materials which are not relevant to him should  not be displayed for his user ID in QA32.
I have maintained Authorisation group in Material master QM view,
But it is not working , the user is able to see all the materials which is not relevant to him also in QA32
Is there any user exit  to this or any other standard procedure.
Thanx znd Regards
Praveen

Hi Praveen,
Solution to Your Problem is very Simple
Go in QA32 , and create a varient...while creating give number range for ERSA material which user wants to view..for example 4000000001 to 4000000999 (lets say this is number range for ERSA) and choose other criteria which you want to restirct for the user like Plant, select lot without usage decision etc.
User should be trained to select varient to select after going in QA32.
try this and let me know if any help required
Regards
GAS

Similar Messages

  • Quality Management - Removing old agents

    Hi all,
    Having an issue with Quality Management. Is it possible to remove to remove an agent that is no longer active from the Quality Management system? I notice that the admin docs for QM say that once an agent has been configured they can't be removed, just unlicenced. The problem we have is the reports in Quality Management Desktop still list this agent. The agent in question has been removed everywhere else in the system (CUCM, UCCX etc) but is still appearing in QM. Is this the expected behavior, or are we doomed to have an ever increasing list of inactive agents?
    Thanks in advance,
    Jason

    Hi
    Well - the recordings are uploaded on a schedule, yes... the schedule basically says 'at off peak hours, that I have defined, upload at a high rate', and 'during peak hours that I have defined, upload at a limited number of recordings per hour'.
    There's no guarantee that the upload won't overload your agents' web connection while it is uploading, even though there will be fewer uploads per hour.
    In theory you could disable in-hours uploading and rely on out-of-hours/off peak times to get the recordings uploaded. However it would be difficult to enforce that people at home will leave their PCs running and connected in the evening to upload the recordings.
    In terms of support; the manual for 2.7 suggests VPN software clients are not supported:
    Remote Agent RequirementsAgents who do not work onsite are supported in these situations:■They connect to the network via a Cisco 831 or 871 router and use a supported IP phone.
    In previous versions (pre 2.6), IP Communictor was not supported for remote workers.
    Finally, if you do go down this route there are no guarantees that you will get good service/voice quality. You will probably be at the mercy of as many different ISPs as agents, and that's not a position I'd want to be in as either you or one of your contact center customers...
    Regards
    Aaron
    Please rate helpful posts...

  • Licensing Issue Quality Management 9.0 with UCCX 8.5

    Hi guys,
    The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
    We have ordered QM9.0 licenses using part number
    L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
    I am unable to add these licenses to our UCCX server as I am getting:
    Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
    Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
    Thanks!

    I have not done this yet, I was looking into getting the license to do same you are doing.  Thanks for the heads up. I will wait to see outcome of your attempt.
    My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc.  Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

  • Cisco workforce quality management recording issue

    Hi,
    Has anyone had any success with resolving the below issue with WF quality manager.
    QM2014
    Message:
    *Variable (\*Variable) did not receive packets for at least 15 seconds for a call on device *Variable on Quality Management Recording Server *Variable (*Variable).
    regards,
    Scott

    Could you possibly provide more information on the issue you are having and product/version you are using?
    Regards,
    Bill

  • Create Quality Management view for a Material in background mode

    I want to know if there is a way to create a Quality Management View (Quality Management tab) on Material Master (material already extended to plant ) in background mode.
    The requirement is to add inspection setup data for a material extended to a particular plant in background. I tried using 'BAPI_MATINSPCTRL_SAVEREPLICA' to add the data and it works perfect as required. Now the problem is this BAPI is creating the inspection setup data only for the material which has QM tab in MM02 for e.g. I manually created the inspection setup for a Material from MM01 and then deleted it , now the BAPI works fine for this material because when I created an inspection setup from MM01 it created the QM tab and after i deleted the entry the tab was still there with no entry in inspection setup.
    I want to create inspection setup for a material which does not have QM tab.
    I have to create everything is background mode. BDC is one option which I am list interested in.
    Thank you for helping in advance.

    Thank you for looking into my issue. I have to do the inspection setup in background without using any front end transaction.

  • Quality Management v9 - Recording file is .spx and size of 0 kb

    Guys,
    I have theses versions here :
    CUCM v9.1.2
    Quality management 9.0.1.57
    UCCX 9.0.2.11001-24
    Desktop are connected on the PC port of the phone !
    I want to do the desktop recording and I have an issue where the storage location contains only .spx files that are empty with 0 bytes.
    Here is the troubleshoot I did :
    From the Recording interface I can see all the conversation but I can't play it.
    If I use wireshark I can see the RTP on the destop, I can convert it and listen that RTP stream..so the stream is going to PC
    If I run the QMDump on the desktop of the agent I see the G711 Ulaw which is good but I can't find Skinny hearts beats ( logs of QMdump Attatch ).. I rebooted the phone but still..
    I see on the troubleshooting guide, that this situation could be during the conversion process, it says we need to get logs and escalate the case.
    Anyone have a suggestion ?

    Mary,
    this issue pertains to either not receiving a SIP invite to start recording, or not receiving the actual RTP from the phone.  More than likely it is not receiving a SIP invite.  Check the (WFO 9.0 "Recordserver.dbg") or (WFO 10.0 "Ctiservice.dbg") logs , look for INVITE, it should tell you if you received it or not.
    Example of a good SIP invite:
    SIP: IN|INVITE sip:[email protected]:5060 SIP/2.0|6156255c|10.192.252.36:32880->10.32.2.66:5060|Call-ID: [email protected]|From:
    Example of a BAD SIP response:
    type=Network Recording,person=140]] call CiscoCall[Call[2:20211600];ConnectionId=31651532] should have received SIP but didn't!
    If you are getting a SIP invite, then check the ports between Phone and Recordserver to ensure RTP can get through.
    If you are NOT getting a SIP invite, check your CUCM configuration for Recording:
    here is a link to guide you.
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

  • Goods issues to Quality inspection

    Dear friends,
    I have deactivated QM not active(Removed the check ) in IMG/Quality management/QUality inspection/Deactivate movement types for QM for the movement type--103.
    So while GR-MIGO-ins.lot is created and QA32--QM people placed in Unrestricted stock.
    So through 105 automatically material is placed in Quality inspection.
    Requirement is that for Goods issues also Material has to be inspected by QM.
    Then I deactivated for movtype-201, Then Qualty inspection lots are created.
    But I do 201,material stock is reducing but Quality inspection lot is creating.
    But Material shall not be issued,it shall be through QM after relasing only issued to cost center, similar to Goods reciept.
    How it can be done,
    please suggest.
    Regards,
    Canand

    Hello Anand,
    if I understand you correctly you are creating Inspection lots of the 02 inspection origin, and you want these to be stock relevant.
    This is not possible only certain inspection lot origins are stock relevant i.e. 01, 04, 05 and 08.
    I hope that this puts more light on the issue.
    Regards,
    Isabelle

  • Warehouse Management (WM) Quality Management Interface

    When receiving materials into quality management from a purchase order the system automatically puts the material into the interim bin 902.   Is it possible to configure the system to automatically create the transfer order (and select the putaway bin) from the Quality management usage decision - moving the material from 902 to the put away bin?  The materials management movement type is 321.

    whenever you recieve material from external supplier, then it goes to 902, this has nothing to do with the stock status.
    At the same time you usually get a transfer request to move the material to the bins.
    When your quality inspection is done, then this will create a so-called posting change notice with a positive quant in urestricted status and a negative quant with Q status, both in storage type 922.
    It does not really matter if your q-status quantity is still in 902 or already in the final bins, when you process the posting change notice in LU04, except you are moving the postive quant manually from the 902 zone and issue already material.
    Both, the automatic creation of TOs for the transfer from 902 to the bin as well as the processing of the PCN can be automated.
    Background jobs are  RLAUTA10 and  RLAUTA11

  • BDC for MM02 - Quality management

    Hi Friends,
    I need to create BDC program for MM02 with Quality Management View.
    My problem is with the sequence of the QM view in MM02 for different material types as per with recording.
    Kindly suggest me to resolve the issue.
    Thanks & Regards,
    S.Suresh
    Edited by: The Rock on Nov 7, 2011 1:43 PM

    Hi S.Suresh,
    I would simply read table QMAT to check if material/plant has Inspection Type '01'.
    Then, in case Inspection Type needs to be created, just call the BAPI_MATINSPCTRL_SAVEREPLICA FM with structure INSPECTIONCTRL properly filled-in.
    If successful, then remember to call BAPI_TRANSACTION_COMMIT.
    Hope this could help.
    Bye,
    Flavio

  • Flow of Quality Management

    Hi experts,
         I am new to this QM in sap R/3. Can u tell me the flow of quality management?
    As I beginner how can start up in the QM module.
    Expecting your valuable answers.
    Regards,
    Arun.

    Dear Arun.
    Please check the following links
    1.<u>/message/4077298#4077298 [original link is broken]</u>
    2.<u>QM</u>
    Also start with master data for QM module,Inspection types...take th help from
    SDN whenever u face some issue.
    Cheers.
    Regards
    Mangal

  • UCCX Advanced Quality Management with VMware View

    Hi,
    I have a customer who uses UCCX 8.5 with VMware View clients running CAD and 7940 IP phones.
    They are looking at recording options and have expressed an interest in the Advanced Quality Management product.
    There are a few issues that I would need to consider specific to their environment.
    The first is that Desktop based recording would not work in this environment as CAD is running on a virtual desktop rather than a PC daisy chained to the IP phone. The second is that network based recording is not supported as the 7940 phones do not have a Built in Bridge.
    This leaves server based recording which uses SPAN port mirroring. The issue with this is that the agents phones are distributed across multiple Catalyst switches so I guess I would need to configure RSPAN - has anyone got any experience of using Cisco QM with RSPAN? - if yes how well did it work? - the customer would probably be willing to upgrade the IP phones used by the agents if that would be a better option.
    The final query relates to the Screen Recording Client - the install guide details how to install this on a Citrix server but makes n mention of VMware view. Does anyone know if support for this is on the roadmap?
    Thanks!

    Hi James
    I've done an RSPAN deployment with UCCX recording which I presume will have similar gotchas...
    The only issue I had was that I ham fisted an RSPAN config in that SPANned the VVLAN on all the edge switches. My mistake was that I didn't exclude the uplink ports, and these switches were stacked, so there was a lot of packet duplication initially (sounds like 90s dance music time stretching).
    If you ensure you SPAN ingress only on all the endpoints (i.e. phones, and gateways) and then exclude any ports where traffic might be seen a second time (e.g. switch uplinks), and then filter for the voice VLAN  you should be OK.
    This deployment was a routed LAN with different subnets on each edge stack but this worked OK with everything running through a single RSPAN session back to the server.
    I've not had the good fortune to have to do this more than a couple of times, and I've not done it for AQM  - but assuming that SPAN/RSPAN are supported along with the video recording part running on the endpoints I don't see it being too different as they seem to be written by the same people.
    Can't help re: VMware view either I'm afraid... 
    Aaron

  • Cisco Quality Manager 8.5 "Domain could not be validated" error

    Hi
    Has anyone encountered this error when they attempt to add domain to Quality Manager?
    I need to understand how I can fix this problem?
    Marsha

    My issue is stil not received, i hav send a document to the system team to follow for the integration. The AD configuration for QM shud be very expicit or else integration will not work. I am attachin the doc here. Let me knw if that helps.

  • Quality Manager Deskop application recording tab

    Dears, I have installed a Quality Manager, a contact centre, and a CUCM, and i have the following problem:
    While running the quality manager Desktop application, I can see recordings in the archive tab for all agents, but on the recording tab i can only view some of them:
    I checked the troubleshooting guide, and i noticed the following problem:
    Problem:
    In QM Desktop, an agent's recordings show up in the Archives tab but do not appear on the Recordings tab.
    Solution:
    The agent is not part of a workflow. Agents must be part of a workflow in order for their recordings to appear on the Recordings tab. Their recordings do show up on the Archives tab as long as archiving is enabled.
    In my case i am assigning a team to a group, and the same team is assigned to the workflow. And the recordings of some agents of this team are seen in the recording tab while others are not. When i go to the workflow i see that the team is assigned to the workflow, my question is that how can i check that each individual agent is a part of the workflow?
    And how can i make all agents appear in the recording tab?
    Please help,
    regards,
    Moustafa

    Hi JT,
    Thanks for the reply, but actualy it was me (Regi) who ask the questions
    I have a few questions about your reply :
    a) Recording desktop logs in WFO_QM\logs (im assuming this is endpoint recording) to see if those recording are tagged for both Quality & Archive reason. If its not marked for Quality then you'll need to check your configuration again.
    Q: Yes I'm using endpoint recording. Do you know what log file and entry I should look for ? Because there are some different log files and each contains a lot of entries. Or can you lead me to a guide in Cisco about this ?
    b) If its marked for Quality, check ProgramFiles\CommonFiles\SQM\recordings\daily to see if there are any files (*raw) in there. The file size should be increasing when the recording is on going. You should only see current day recording files.
    Q: Is the files for Archive Recording should the appear in this folder ? Because right now I'm away from the server and still haven't got the chance to check on this.
    c) By default, the recording files should be transferred into storage location at 6pm each day (default location ProgramFiles\CommonFiles\QM\recordings\audio). If the recording files are not in this folder, then it will not appear in the Recording tab. There could be an issue with the uploading process
    Q: The recording files exist only in the audio folder but not in the video folder (FYI, I also configure QM for Screen Recording).
    Thanks again for the help, JT.
    Regards,
    Regi

  • Quality Management database error on postinstall

    Hi netpro,
    I am setting up a new install of Quality Management 10.5 on Windows Server 2008 R2. I've already installed SQL 2008 R2 standard and assigned database permissions for my "qmuser". I am getting this error and can not continue with the install.
    The following database errors occurred:
    Schema program failed: The schemaCleanup program failed for an unspecified reason.
    Has anyone seen this before? Any help would be helpful
    Thank you

    Looks like i was able to fix this issue on my own.
    I tried many different things but what i ended up doing was the following :
    Delete the SQMDB database and SQMDB_log ( located in program files\microsoft sql server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\)
    Deleted qmuser
    restarted sqlserver service (under sql server configuration manager)
    recreated qmuser with sql authentication, selected dbcreator under server roles
    Thanks

  • CAD send metadata to Quality Management with chinese string

    Hi everybody,
           I'm facing a problem is when I want send a metadata to the Quality Management for a recording, it's failed when the metadata include Chinese string,  the error reason is "Tried to read incomplete UTF8 decoded String". And I believe the database of QM is support for Chinese string because I can change the metadata field in the database to Chinese string manually.
           Does anybody know how to send Chinese string to the Quality Management?
           The attachment is screenshot for the error and the result when I change database field into Chinese manually.
           It's really need somebody can help me to resolve this problem.
    Best Regards.
    Tony.Ye

    Hi James
    I've done an RSPAN deployment with UCCX recording which I presume will have similar gotchas...
    The only issue I had was that I ham fisted an RSPAN config in that SPANned the VVLAN on all the edge switches. My mistake was that I didn't exclude the uplink ports, and these switches were stacked, so there was a lot of packet duplication initially (sounds like 90s dance music time stretching).
    If you ensure you SPAN ingress only on all the endpoints (i.e. phones, and gateways) and then exclude any ports where traffic might be seen a second time (e.g. switch uplinks), and then filter for the voice VLAN  you should be OK.
    This deployment was a routed LAN with different subnets on each edge stack but this worked OK with everything running through a single RSPAN session back to the server.
    I've not had the good fortune to have to do this more than a couple of times, and I've not done it for AQM  - but assuming that SPAN/RSPAN are supported along with the video recording part running on the endpoints I don't see it being too different as they seem to be written by the same people.
    Can't help re: VMware view either I'm afraid... 
    Aaron

Maybe you are looking for