Issues with connection to Officejet Pro 8500

Hi folks,
I have a user at home with a Officejet 8500 connected to a BT home hub via wifi. it worked initially when we set it up a few months back however rarely and intermitantly since then. It notmally shows as offline in print properties and the HP app cant connect to it.
Some network basics
Router IP: 192.168.1.254
Printer IP: 192.168.1.66 (via DHCP)
Alt Printer IP: 192.168.1.100 (Static IP Attempt with no joy)
Other devices in network:
Desktop pc (Not work kit)
Iphone (his wifes)
Laptop PC (work kit)
We do have him connected via VPN however Im inclined not to believe that its aproblem witht hat as we have a dozen users with the same setup and the VPN dosent cause them headaces.
Pining the hostname of the printer results in a weird IP  external IP address (87.239.20.209) not the local one. Ok so I put a change in the hostfile to point to the Printers IP. No joy there.
Tried a static IP.... you know just cos... (and in my mind best practice for a printer anyway!)
So Any ideas or any one experianced similar issues with this?
Cheers in advanced folks

We have been having offline issues with this same printer.  I have tried to install all new software to a Win 7 64 bit computer but the full software cannot complete.  It detects the printer on the network, goes through the network settings but when it gets to Installing Your Printer, it fails with this statement:  'Printer setup has failed to complete. Click retry to try installing the printer again or click next to continue installation without connecting to the printer now.'
Now, I am connected via the web to the printer and all is well on the status screen.  I have updated the firmware too.  I read through many blogs of others having the same issue with no real resolution.   All those that were connected to it are now showing 'offline' even though they can ping it and access it directly on the web - but none can print.  I have tried downloading and installing the HP Print and Scan Doctor but it needs the 'full' software installed in order to run.....but the full software cannot complete it's install because of the above. 
I have always loved HP printers but this one deserves to be in the land fill!

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Hello there @UncleMonkey ,
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    I am employed by HP

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