Itune is telling me I put in the wrong password. Which is not and now itune just reedem my itune card. and Im not able to buy anymusic

I had created account. I enter my information. I also enter my itune card. After I enter my itune card. It said you can shop now. So, I had went to purchase music. And a box pop up telling me I need to enter my apple Id. I did that and it now say Im enter the wrong password. Which is not. So, how do i fix this problem. Beacuse my itune card is register in there and Im not able to buy music

I cant find any reciept in my email or in my husbands email.  I am going to attempt to call and speak to someone who can help me because this was not my fault except trying to be normal and update my phone!

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