ITunes cannot connect to the store, connection was refused

I have used iTunes and the same iPod successfully for 2 years. A few days ago, I attempted to purchase a song in the iTunes store and it said I had to upgrade to iTunes 7.5 first. I did that and my library and songlists are fine but it says I can't connect to the iTunes Music Store; Network Connection refused. I have not changed any firewall settings. I've searched the internet and can't find any solutions. HELP! I am on Windows XP, I have checked Proxy settings, Windows firewall, I can connect to any other website. Any suggestions?

i have the exact same problem.
i have contacted the support staff and they didnt help.
on mine, the problem was that itunes had changed the network device when downloading the new itunes.
---this can be seen by running diagnostics (itunes>help>run diagnostics), then comparing the network device found to your usual one (start>connect to> show all connections--- see the difference?)-----
i tried to disable the unused network device (aka connection) make sure that the one you want is defalt, then reinstall itunes.
---disabling the unused network device is tricky, you have to go on Properties and click about.---
although the connection for me is now correct, it is still not connecting.
none of the dns flushing and firewall allowances work.
this i think is a new problem that apple is not picked up on, people need to email the support team and ring up.
hope it sort of helped, but its still not working!

Similar Messages

How can I access the iTunes store? When I click on iTunes, my library appears but when I try to connect to the store I get a window saying Error -3221 has occured and cannot connect to the store.

Can anyone please help! I haven't been able to connect to the iTunes store to purchase music for some time now. When I click on the iTunes icon my music library appears, but when I try to connect to the store (top RH side of window) I get a new window saying cannot connect to the store an erroe -3221 has occured.

Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/

TS1368 Done all of the above...everything is in order, still cannot connect to the store. I have the 5th gen iPod and $50 iTunes gift card. I am going to return both of these items it I cannot find a fix for this.

Make sure that you can access the Internet on your computer or device.
Make sure that your computer meets the iTunes minimum system requirements.
Make sure that your operating system is up-to-date:
Done all of the above...everything is in order, still cannot connect to the store. I have the 5th gen iPod and $50 iTunes gift card that I cannot use(been trying now for 6 days). I am going to return both of these items if I cannot find a fix for this.

When I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops

My Itunes cannot connect to the Store

I have the most recent version of itunes, however it cant connect to the store and i therefore cannot update my iphone4 softward.
I ran diagnostics and got the following message "The requested URL /itunes/win/10.5/ was not found on this server."
No idea what to do. Can anyone help??

mwilli67 wrote:
What should I do?
To buy music, click here. It only requires a simple internet connection.

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2

TS3297 My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networ

My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networkl.

Can't connect to the iTunes Store
Make sure that time zone is correct in addition to date and time

I just loaded iTunes 10.5 on my new windows 7 and cannot connect to the store

It sees my phone, syncs, shows my tunes, but I get a blank screen when I try to connect to the store or the help page. When I click on "View My Account" from the Store tab, I get my account info, but only as a text list - no graphics. I ran diagnostics from within iTunes (passed every test) and sent screen shots to support, but was unsuccessful in getting anyone to respond. I'm sure it's a setting somewhere within Windows (maybe???) because I can connect from other computers at my office, just not mine!

No problem, wha. Actually, I'd wanted to speak to you about this one anyway. (Apologies if I'm late to the party about the issue again.)
There's a good solid hint that this one affects Safari for Windows page loads as well as iTunes Store loads. (Presumably, it's via interference with the webkit engine for both applications.) Just the one example to work from so far:
Re: iTunes Store & Safari Won't Load
... but since coming back to ASC last year, I'd also seen some otherwise-mysterious systemwide SfW page-load failures (over at Safari) that I think might bear further investigation along these lines.

I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help

TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help.

Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock

I updated iTunes and now I cannot connect to the store

this is what showed up when i ran the diagnostics check. i've scoured the itunes support page with no outcome so i could really use your help
thanks so much
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
HP Pavilion 061 PX721AA-ABA M7160N
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106
iTunes Serial Number EB9B9D169746A217
Current user is an administrator.
The current local date and time is 2010-09-25 12:11:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C5119328-4C8F-4207-878A-800A87FF8662}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.11
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Sep 25 12:09:31 2010
Lease Expires: Sat Sep 25 13:09:31 2010
DNS Servers: 209.18.47.61
209.18.47.62
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Basic connection to the store failed.
The network connection could not be established.
Last successful store access was 2010-09-09 14:26:08.

I'm having the same problem, help would be appreciated!

ITunes cannot connect to the store, nor can I activate my Touch.

My iTunes hasn't been able to connect to the store EVER on this machine. Naturally, without a functioning iPod or iPhone, this hasn't bothered me. Of course, now that I've got a touch, it's a little annoying.
I can't activate my touch, and I can't get at my purchases.
Here is the log from the diagnostic. I have tried flushing the DNS cache, I do not run a firewall, I have reinstalled iTunes (wiping it's registry details as I went), I have activated port forwarding on my router to some port I saw suggested. Please help!
[quote]
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 524BE20F40211390
Current user is not an administrator.
The current local date and time is 2008-09-07 22:28:23.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BB302319-0548-4244-AC1A-F9E08C8F14A1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 07 21:57:33 2008
Lease Expires: Mon Sep 08 21:57:33 2008
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
[/quote]

SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again.

I just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?

i just updated my iphone to iOS 5.1.1, and shortly after it finished installing and i try to use my itunes it says it cannot connect to the store? what shall i do?

There are a number of threads from other people reporting the same iTunes connection issue - it looks like there might be a problem at Apple's end

After trying all kind of possible solutions Itunes cannot connect to the store. Windows 7

after trying all kind of possible solutions Itunes cannot connect to the store. Windows 7

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

TS1368 I cannot connect to the iTunes Store. I receive Error Code -1202. This problem began yesterday. I have been successfully connecting to the store for months on this PC. I am running Windows 7 and the Windows Security Center. Thanks for any help

I am unable to connect to the iTunes Store. This issue began yesterday, 3/11/13. I previously have been able to connect to the store successfully on this computer which runs Windows 7 and Security Center since November. I also used the iTunes Store on my previous computer for several years. I am able to connect to the store with my new iPod Touch 5th generation. I did a Google search for Error Code -1202 but did not find any pertinent results. I would greatly appreciate any assistance in troubleshooting this situation. Thank you!

Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock

Itunes wont connect to the store using proxy

Ok so here is whats happening, we have a proxy server that requires authentication for the users to access the internet. this is done through an auto configuration script, after doing a diagnostic and seeing itunes said it wasnt using a proxy i assumed that was the problem and put in the proxy info manually and made sure internet worked as it was supposed to still (it did) however this didnt fix itunes but it now listed that it was using a proxy in the diagnostics.
previously when you opened itunes it would pop up the window asking for authentication however now using version 10.1 it no longer does this and just errors out saying it cannot connect to the store.
being that i am the admin here i can allow internet access without a proxy on a per IP case, when doing this the itunes store connects just fine if you disable the proxy settings, however the computer this needs to work on also needs the proxy authentication
so basically, does anyone know how to get itunes to actually use a proxy that requires authentication?

Hello,
I think I found the solution, at last a solution that worked for me.
I had to set an option in the Internet Explorer (works in Versions 7 amd 8). I'm not sure about the correct translation, because I use the german languange Version of Internet Explorer, but ist should read something like this: "Use HTTP 1.1 for Proxyconnections" in the Advanced/Settings for HTTP 1.1-Section of Internet Explorer Settings.
Works well for us on 2 Machines and the behavior can be reproduced by checking/unchecking the option.
Hope that helps, kind regards,
Alex.

ITunes can't connect to the store

Hi everyone! It's since a couple of weeks ago that I have trouble connecting to the iTunes Store from my iTunes. I had the latest version of iTunes 10, and it worked all just fine. Then all of a sudden one day, for no evident reason, it says it can't connect to iTunes Store, because the internet connection isn't active, but in fact the connection works! Also, I can't access my account from iTunes, but I can listen to radio stations!! And when I run the Diagnostics for the network connection, I get only the third dot red, where it says it failed the "safe connection to iTunes Store".
So I make a test, I try to connect to iTunes Store from my iPod Touch, using the very same internet wi-fi connection I use for my pc. And guess what? It works perfectly! This makes me think the trouble is in my computer then. So I check the guide and I update my OS (Windows XP 32 bit, with SP3), with no results.
I also tried uninstalling and reinstalling iTunes, with no results. The last thing I tried was the downgrade to iTunes 9, with the only difference that now when I run the Network Diagnostics, it gives me all the green dots, but still iTunes won't connect to the store!
I really don't know what to do anymore... If someone could please help me, I would be very grateful! Thank you very much in advance for your attention.
Cesco87xxx

Thank you for your attention... I just installed the latest version of iTunes, and I ran the Network Diagnostics, as you told me. The result is the same as the first time, I get the third red dot "Secure link to iTunes store failed". Here are the details of the diagnostics, if they can be some help:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP Compaq dx2300 Microtower
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver not found.
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0012AC880EEF1CD0
Current user is an administrator.
The current local date and time is 2011-05-17 12:12:48.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel(R) 946GZ Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {A905EA70-6370-4BFE-A21E-67BB522207EE}
Description:          Intel(R) PRO/100 VE Network Connection - Miniport dell'Utilità di pianificazione pacchetti
IP Address:          192.168.1.253
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue May 17 12:01:30 2011
Lease Expires:          Fri May 20 12:01:30 2011
DNS Servers:          8.8.8.8
                    8.8.4.4
Active Connection:          Connessione LAN
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
I already tried doing what it says in the HELP button, with no results, as you can immagine. Thank you again, I hope you can help me. Have a nice day!

ITunes cannot connect to the store, connection was refused

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