Jabber Mobile and CallManager SU2a - desk phone control issue

Wanted to put this out there in case anyone has seen it yet and found a fix, or to hopefully save the next person some headache...
Starting to pilot Jabber Mobile via MRA (Collab Edge). We were running CallManager 9.1.2 base, and there was a known bug with audio and the mobile client, that required a jump to at least SU1. Since SU2a was out, the engineer i was working with recommended just jumping up to that SU. The problem is, though, it breaks the ability to handoff calls between a desk phone or softphone and the mobile client. If a call is started from either of those, and you try to hand it off to the mobile client, it won't work. But, if you start a call from the mobile client, you can hand it off to the desk phone or softphone all day long...
The current 'fix' is to upgrade to 10.5 CallManager, which makes no sense...my TAC engineer currently is working with the BU developers, but hasn't gotten any good info as of yet.
Has anyone else come across this yet?

cgoodale2 -- wanted to put an update in here for you and anyone else who stumbles across this...my SE gave me the following response from the BU - 'This function is not supported in version 9. He will need to upgrade to 10'. So, you're pretty much spot-on with having to go to 10.5...which is beyond frustrating, since I've had folks (my SE being one of them...) who said that they had it working on 9.1, SU1...
Good luck to you! I hope your upgrade goes smoothly...I always get nervous making a significant jump like that.

Similar Messages

Jabber Client for Windows. Desk phone control trouble.

Good day!
I have CUCM - version 9.1.1.20000-5, JFW version 9.2.3 build 4417 and Microsoft AD server.
I have configured:
1. LDAP directory in CUCM using SSL connection
2. LDAP authentication in CUCM using SSL connection (port 636) too.
All other configurations, needed for allowing CTI control from JFW to desk phone, are made.
So, the problem is: CTI control in JFW is not available in this case. But, if I change in CUCM LDAP authentication from SSL to non-SSL - all work fine. JFW establishs CTI connection and successfully controls my desk phone, when LDAP authentication does is non-SSL.
Does anyone have any ideas why this is happening?

Hello, usually this is fixed by changing to global catalog for authentication (3269) since I would suppose that the issue you're experiencing is an LDAP timeout.
Please remember to rate helpful responses.
--Josh

CUPC 8.6 Desk phone control

Currently running CUCM 8.6 along with CUPS 8.6. Currently we are able to get the softphone to register and make calls, but we can not get deskphone control. When we look at server health on the CUPC client, we just keep seeing "Connecting" and the correct servers are identified. We do have the user set in CUPS with the CTI_Gateway application profile, we have the phone associated with the user, in CUCM, we have the user in the correct end user call manager groups, and we have the line associated with that user. Not sure what else we are missing here.
Matt

Matt,
In all my experience with troubleshooting CUPC Desk Phone control issues the "connecting" message in the help show server health typically points to a CTI Manager login failure. There is an easy way to confirm this:
Enable detailed logging on the client, restart it and try to obtain desk phone control. Immediately create a problem report. In this report you can go to CUCSF-XXXXXXX -> Client Services Framework -> Local Settings -> Logs -> CiscoJtapixx.log (select the most recent one based on timstamps).
You will see the following sequence of messages:
com.cisco.cti.protocol.ProviderOpenRequest
com.cisco.cti.protocol.ProviderOpenResponse
com.cisco.cti.protocol.ProviderOpenCompletedEvent
In the Provider Open Completed event you will more than likely see an error message in the failure description. This typically is a simple failure or a directory login timeout.
If this is the case the most common cause is due to the LDAP Autheentication settings on Call Manager. Typically people are using 389 which can not respond in time and cause these timeouts. I recommend trying to use port 3268 (the global catalog port). If you need to change this LDAP setting you will need to restart the CTI Manager service on all nodes for it to take effect.
If you have issues diagnosing the problem, don't hesitate to post the problem report.
Regards,
Jason

CUPS CUPC Desk Phone control & features

Hi,
We are doing the POC with CUCM , CUPS , OCS RCC integration. I want to clarify some of the features using Desk phone control.
CUCM - 7.1.2
CUPS -8.0.0 , CUPS 7.0
OCS R2
CUCM CUPS are integrated and features soft phone , desk phone , IM , IPPM , LDAP are working fine.
1) In desk phone mode , CUPC A is call with CUPC B ( soft phone or Desk Phone) . In that time CUPC C will able to the Phone status of CUPC A
such as Busy , Idle like the Presence status in the phone ?
2) In the OCS RCC i'm able to call from the MOC to the Phone , but for incoming call there is no pop up from the MOC ?
3) OCS FQDN should be resolved in the CUPS ? ( test.domain.com)
4) From the MOC is it able to see the User Phone status as mentioned in the 1st Point.
Thanks

1) DNS entry is really required in the CUPS towards the OCS server ( ex ocs.lab.com)
[Michael] Technically, it will work without DNS. Tweaking might required. Since you already have OCS entry in DNS, you may just point your CUPS to the DNS server. That'll make thing's easier.
2) When the incoming call to the RCC phone , OCS will pop up the Incoming call to the MOC.
[Michael]Yes.
3) How important MOC RCC plugin we have to install in the MOC? how its work with MOC ?
[Michael] MOC RCC plugin is only required when the Line URI in Active Directory cannot uniquely identify a phone device and a line. For example:
Scenario 1: shared-line across multiple devices
Line URI is "tel:1234;phone-context=dialstring". If there's only one phone with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control.
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF" (then you don't need the plug-in)
Scenario 2: same DN in different partitions
Line URI is "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF". If there's only one line on phone SEPAABBCCDDEEFF with DN 1234, you don't need the plug-in. Otherwise, you may
a) Use the plug-in to choose the phone you want to control (even though there's only one device)
or
b) Change the Line URI to "tel:1234;phone-context=dialstring;device=SEPAABBCCDDEEFF;partition=partition1" (then you don't need the plug-in)
Michael

Jabber for Windows 9.0.1 phone control of Cius?

Can the Jabber for Windows client control a Cius like it can a 79XX phone?

Jabber for Windows 9.0(1) will not be posted automatically for all customers.
An internal communication will be issued to all internal CSM's and PSM's in the next couple of days explaining the exact procedure for requesting access to the client and how to raise the ops request to make it available for the customer org in question ... so reach out to the your Partner manager to understand that procedure and to enable access for your customers.
Regards,
John

Jabber Windows - no phone control with LDAP Custom filter

I am unable to control the desktop phone from the Jabber 9.1 Windows client when the CallManager LDAP Directory uses a Custom Filter.
Has anyone else experienced this?
If I set the LDAP Custom Filter to <none> and save, then Desktop Phone control works great.
If I set it to use my custom filter, then trying to enable Desktop control just gives me the spinning circle, then times out to the Red X symbol.
I do not need to resync the LDAP Directory to get the error, just enable/disable the custom filter and save.
In both cases calling from the Computer works great.
This is an On-Prem deployment with full MS-AD LDAP integration.
Versions are:
Jabber - 9.1.0 build 12296
CUPC - 8.6.4.11900-1
CUCM - 8.6.2.22900-9
I upgraded to CUCM 8.6.2 SU2 last night hoping that would fix the problem, but no luck.
The LDAP filter is one I have used in numerous other clusters with no CTI issues.
It allows me to sync to the root directory, but only import active user accounts with an entry in the ipPhone AD attribute:
(&((objectclass=user)(ipPhone=*))(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2)))
Thanks, Randy

Hi Randy,
Have you specified this base filter in jabber-config.xml file? As per Admin Guide:
"In some cases, base filters do not return query results if you specify a closing bracket in your Cisco Jabber for Windows configuration file. For example, this issue might occur if you specify the following base filter: (&(memberOf=CN=UCFilterGroup,OU=DN))
To resolve this issue, remove the closing bracket; for example, (&(memberOf=CN=UCFilterGroup,OU=DN)"
Thanks,
Maqsood

Cisco Phone Control and Presence 8.6.1.1185 with IBM Lotus Notes 8.5.2 (Integrated Sametime Client 8.0.2) - No presence status visible

Hi community,
I am trying to integrate Cisco Unified Presence 8.6.1.10000-34 with IBM Lotus Notes 8.5.2 with the integrated Sametime Client version 8.0.2 via the Cisco Plugins 8.6.1.1185.
Phone control is working fine, whereas the presence status is not shown (= no handset symbol next to the Sametime user). When I look in the preferences of the plugin, I can see that the plugin has connected successfully to the CUCM (8.6.2.20000-2),whereas the connection to the CUPS has not been established.
The user id as well as the password are all the same on all systems. Here is a description of what I have configured via the ciscocfg.exe tool:
Feature Control:
- Enable Phone Status -> checked
- Enable Dial Using Cisco IP Communicator -> unchecked (not required)
- Enable Control Desk Phone -> checked
- Default Mode -> Control Desk Phone
Control Desk Phone Settings:
- Voicemail Pilot Number -> left blank (no voicemail)
- Cisco Unified Communications Manager
     - Servers -> IP address of CUCM
     - Read Only -> unchecked
     - Use as Default CUCM -> checked
     - Synchronize Credentials -> checked
          - Use Sametime Credentials -> checked
Use Secure Connection: -> not required
LDAP Phone Attributes: -> not required
Phone Status Settings:
- Cisco Unified Presence Servers -> IP address of CUPS
- Read Only -> unchecked
- Synchronize Credentials -> checked
     - Use Sametime Credentials -> checked
- Sametime User ID Mapping
     - Use Business Card Attribute -> MailAddress
     - Remove Domain -> checked
- Display Off-Hook Status Only -> unchecked
At the moment I don't see an error in the configuration, but maybe I am wrong. Could anyone please tell me what the error could be?
Thanks a lot in advance!
Kind regards,
Igor

Hi all,
here are some additions to my above post:
Servers and clients used:
1x CUCM 8.6.2.20000-2
1x CUPS 8.6.1.10000-34
1x IBM Lotus Domino Messaging Express Server 8.5.2
1x Sametime Entry Server 8.5.2 (on top of the Domino server)
2x IBM Lotus Notes 8.5.2 with integrated Sametime 8.0.2
2x Cisco Phone Control and Presence with Lotus Sametime (PCAP) 8.6.1.1185
2x Cisco Unified Personal Communicator 8.5.5.19839
Setup:
- CUCM, CUPS and CUPC are working fine, i.e. Desk Phone control via CUPC, as well as availability and presence status are working without issues
- IBM Lotus Domino server is the LDAP Directory, the Sametime Entry Server is installed on top of the Domino server and uses the Domino Directory
- User ID and password on CUCM/CUPS match the ShortName field and password in Domino
- The PCAP plug-in has been manually deployed to both Notes clients with the following configuration:
     - Enable Phone Status -> active
     - Desk Phone Control -> active
     - no credential synchronization for CUCM and CUPS, i.e. every user must fill the user details himself
     - Sametime User ID Mapping is implemented via the LDAP Attribute uid (which is equal to the user id in CUCM)
     - LDAP configuration filled in with details of the Domino server
Phone Control is working fine, also the connection to the LDAP server (Domino) is fine. However, when I type in the credentials for the CUPS server login, I can see (in Troubleshooting pane) that the user (pparker) is connected to the CUPS server for a short period of time and then gets disconnected. After that no connection is possible to the CUPS server, i.e. status is always disconnected.
I have collected the Tomcat (EPASSoap00010.log and security00010.log) logs via RTMT and compared them to the logs from the PCAP plugin. The relevant time period is from 15:14 to 15:17. In the Tomcat logs I can see that the authentication is successful (see attached files), however in the log of PCAP plugin I can see the following messages:
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
I don't understand why the connection is rejected although the Sametime Internal ID and CUPS User ID match. Does anyone know what the issue could be?
All posts are very much appreciated!
Thanks a lot in advance!
Kind regards,
Igor

IPhone 6 and Bluetooth phone connectivity issues with my vehicle: this is how I fixed it.

With so many threads on this topic, I wanted to detail the steps I took to fix my iPhone 6 Bluetooth issues regarding connectivity to my vehicle and handsfree calling. My phone was pairing with my vehicle without a problem and syncing my contacts and call history but when I attempted to make a call (from either the phone or the vehicle screen) the audio went out and I could not hear the call either through the vehicle speakers or on the phone. The call was going through but I was unable to see it on my vehicle screen and/or hear it either the phone or the vehicle screen.
Based on my research and what I have learned so far, the people having problems are those who restored their new iPhone 6 from an iCloud backup from a previous phone, rather than setting up their iPhone 6 as a new phone. I did an iCloud restore from my previous 5s running iOS 8.
First, I am a Verizon customer and I enabled Advanced Calling on my line. After I requested that this feature be added to my line, under “Cellular” settings on my iPhone, I enabled LTE voice & data.
Next steps:
1) Unpair/remove iPhone from the vehicle;
2) Forget/remove the vehicle from the phone Bluetooth settings;
3) Soft reset the iPhone;
4) Reset network settings on the iPhone; and
5) Pair the phone to the vehicle again and attempt to make a call.
If that does not work…
6) Perform a factory reset, erasing EVERYTHING from your phone and set it up as a new iPhone rather than restoring from a backup.
Resetting the network settings seems to be working for some people. It did not work for me. I tried it a few times with no result. I did the dreaded factory reset, paired the phone with my vehicle and had all of my Bluetooth functionality back and was able to use the handsfree phone with zero issues.
I was on the phone yesterday multiple times with Apple, Toyota Entune, Verizon and my Toyota dealer. Verizon blamed Toyota Entune, Toyota Entune blamed Verizon and my Toyota dealer blamed Apple. Nobody had a clue how to fix this issue or what was causing it. I don’t know the exact reason why the previous iCloud backups are killing the Bluetooth connections, I just know what worked for me and I thought it was worth sharing.
Good luck.

The new 8.0.2 update DID NOT FIX THIS ISSUE AT ALL. After you power off and on with the phone, same issue as the 8.0, all 3 of my cars lost Bluetooth connection and shows no signal at all. Good job Apple, what a lousy update you guys did.
2011 Lexus ES350
2011 Subaru STI
2012 Mercedes E350.

Jabber 9.2.4 Ring-No-Answer Timer Issue

Can anyone advise what config or timers I need to adjust to solve an issue with Jabber for Windows 9.2.4 in desk-phone control mode when dialing unanswered PSTN phones.
The scenario is: Call external number from Jabber client but external number keeps ringing with no answer. All IP phones (6941s) are SIP-based (not SCCP) and calls are via SIP trunk to Cisco 2921 voice gateway with ISDN PRI to PSTN.
The problem is: After ringing for a certain amount of time (approx 2 mins) the Jabber conversation window closes as though the call has ended and the caller hears a constant disconect tone but they cannot end the call via Jabber (as it no longer appears) and the user has to end the call via the handset using Cancel softkey. This does not appear to be a problem for internal calls by the way.
Is there any way to synchonise the Jabber client and IP phone timers (or gateway timers) so that both disconnect after max ring time and the caller does not hear the tone?
This is very confusing for the users at the site where I have just deployed UCM 9.1 and Jabber as they are using headsets and the disconnect tone is quite loud and very annoying.
Rob

Hi,
I'm experiencing the same issue on our CUCM 9.1.2.10000-28 & CUP&IM 9.1.1.30000-3: I have a Jabber for Windows client v9.7 that should only show 1 hardware phone, but it shows 2 entries. I checked the above and still we have 2 entries (also after clearing the Jabber cache). Also I tried another Jabber for Windows version (v9.6), but it always pulls 2 hardware phones in it's config.
Have you managed to get this solved? We use Cisco 8945 phones where end users log on via Extension Mobility. I noticed in Dependancy Records that we have an entrie in Extension Mobility Dyncamic, which shouldn't be the case because no end user is logged on, but it shows it in Dependancy Records... A bug?? And when the end user logs on an IP Phone, then we have twice Extension Mobility Dynamic entries... Not good since only 1 device is in use via Extension Mobility (multiple logins are disabled via parameter).
Greets,
David
Greets,
David

Phone Connectivity Issues

While I love the iPhone, I've been having some problems with the actual phone portion of this little device.
I drop 2 - 3 calls a day (in areas that AT&T states there is coverage).
Callers complain of an echo problem on their end which I can also hear on my end at times.
I loose service at times which causes me to put the phone into airplane mode and back or even power it off to restore.
Has anybody else had similiar problems. Wondering if I need to make another trip to the apple store for support.

The new 8.0.2 update DID NOT FIX THIS ISSUE AT ALL. After you power off and on with the phone, same issue as the 8.0, all 3 of my cars lost Bluetooth connection and shows no signal at all. Good job Apple, what a lousy update you guys did.
2011 Lexus ES350
2011 Subaru STI
2012 Mercedes E350.

Jabber and Desk Phone Integration

When stting up "Desk Phone Integration" on cisco Jabber on a test iPhone, Jabber loops forever when verifying account information saying just "verifying...". It never display an error message. It will eventually stop, the "Desk Phone Integration" staying "Not Configured"
CUCM version : 8.6(2)
iPhone iOS : 6.0.1
Jabber client : 9.0.2.20078
I followed the instructions in the "Administration Guide for Cisco Jabber for iPhone Release 9.0.1" to setup the call manager.
I created a dedicated SIP profile,
created the TCTTEST "Cisco Dual Mode for iPhone" phone according to the documentation
and edit my phone and user settings according to the "Enable Active Call Transfer Between Cisco Jabber and Desk Phone" section of the documentation
despite all that, it doesn't work
I tried with other accounts/mobiles and the result is the same.
Jabber does register to the CUCM and I can get my extension on the Jabber client and place/receive calls using my desk extension. But the "desk phone integration" doesn't work
What I noticed is that :
on the TCTXXXX "Cisco Dual Mode for iPhone" phone device setting page, there is no "Sign In Feature" option as described in the documentation
because we use Extension mobility the "Owner User ID" feature is disable on the desk phone device settings. I temporarily uncecked the "extension mobility" checkbox on the device, setup my ID as the "Owner User ID" and re-checked the "extension mobility" checkbox but the result is the same.
I searched the web and couldn't find anyone with similar issue...help will be appreciated

Aaron,
Thanks for you answer.
I have followed all the requirements explained in the "Administration Guide for Cisco Jabber for iPhone Release 9.0.1" including the one you mentioned :
the user is a member of 'Standard CTI Enabled'
CTI Controlled is allowed on the DN, the end user account and the desk phone
the end user is associated to both the desk phone and the TCT phone
And 'Allow End User Configuration Editing' is set to disable on the TCTxxxx device
Despite all that the "desk phone integration" doesn't work

Jabber Cannot Control Desk Phone

I know, I know. A well-worn topic. But it's just not happening for me, and I'm new to Presence 9.1 This is a new installation. Also using CUCM 9.1 and Jabber 9.2.6. I don't even know where the Jabber error logs are.
Anyway, when I try to get Jabber to control the desk phone, it doesn't work and when I look at the connection status, I get an error stating that there is a connection error to the CTI server. That server is my CUCM Subscriber. I am LDAP integrated, but we are pointing the a global catalog. The CCMCIP service is running, the profile is created and the user is associated with it. On the CUCM user, the phone is associated to the user, the line is set up as the primary extension, and the user is in the Standard CTI and Standard CCMUSER groups. The user is configured to use IM and Presence, and the profile is selected. On the phone, the user is set as the owner and the line appearance is set to the user.
The two things I've seen that might be issues are that we are using the following LDAP filter:
(&(objectclass=user)(!(objectclass=Computer))(!(UserAccountControl:1.2.840.113556.1.4.803:=2))(|(ipphone=*)(samAccountName=adm-*)))
I didn't create this and I don't know enough about filters yet to know if this is good.
Secondly, in my past experience, the configurations for the CTI service (i.e. "cti_1.1.1.1_cti_tcp_host_synced_000" - not the real IP) have always been created automatically, but they had to be created manally for this install. I don't know if that's a function of 9.1 or if there's an integration issue.

Hey Refran,
I had the same issue when doing a LAB installation.
My problem was, that I sometimes used DNS names and sometimes IP Addresses.
After I changed everything to IP Adresses, Jabber was able to connect to the CTI Server.
How did you configure your Servers of CUCM (System--> Server) and the Integration of CUPS and CUCM?
Here a log of Jabber:
REGISTER sip:172.20.10.56 SIP/2.0
Via: SIP/2.0/UDP 172.20.10.56:5060;branch=z9hG4bK000001b4
From: <sip:+41417xxxxx@>;tag=001d72c593ae000200004084-00002998
To: <sip:+41417xxxxx@> -------------------------------------------------------------------------------- here you should see theIP, but in my case this was missing
Call-ID: [email protected]
Max-Forwards: 70
Date: Thu, 27 Jun 2013 21:33:58 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CSF/9.3.1
My recommendation for your is to test again, after changing everything to IP Adresses.
Otherwise, you can also change the hostfile of the client
Best regards
Ben

Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5

Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone? I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem. I put the call on hold and then click "Resume" on my Cisco IP Desk Phone. However I cannot do the same but the other way around. If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client. The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.
I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.
Any help would be greatly appreciated.
Kind Regards,
Paul Parker.

Did you ever find an answer to this ?
I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.
The only answer I seem to have found is to use park instead
That would/should work but I would just prefer to hold/unhold
Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line
Does anyone have this working for them ?

Is it possible to achieve simultaneously ring on desk phone, mobile phone, Lync desktop client and etc. at same time?

Hello geniuses,
I'm looking for a way to achieve following scenarios if possible. any help will be gratefully appreciated!
when someone call my Lync desktop client / other Lync client, my desk phone and my mobile phone ring together.
when someone call my mobile phone, my Lync phone ring as well.
when someone call my desk phone, my mobile phone ring as well.
BTW, I'm talking about simultaneously ring, not call forwarding ;)
Edward,

Hi,
Point 1 - Other Lync clients will ring that are signed in as the same account as your desktop client anyway. For your desk phone (assuming your talking non-Lync) and mobile though, you will only be able to specify one or the other as a simultaneous ring
option, as Lync only allows for one other person or device to be set. This leaves you with the problem that if you set your mobile as your sim ring, then your desk phone won't ring... and vice versa.
Point 2 and Point 3 - This will rely completely on your desk and mobile phones (again, assuming you're talking non-Lync desk phone). Both of these would require the ability to set a simultaneous ring - this is not something you can address from a Lync standpoint.
You want everything to ring, regardless of what is called - But of these three devices Lync only controls one of them (Lync client). what happens to calls when placed to the other two is not up to Lync, and will depend on the feature set of the desk phone
PBX and mobile options.
Kind regards
Ben
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Jabber and Desk Phone

Hello guys,
I've configured CUCM and IM&P v9.1 and jabber client 9.2(1), the chat works fine and also the Cisco Unified Client Services Framework Device can make and receive calls but if I try to select the desk phone for calls it just keeps trying to select it but it doesn't work.
Is there and special config besides the normal CUCM and IM&P v9.x integration in order to use the desk phone????
What do you think can be causing this??
Thanks in advance for your help.

Hello Joshua,
I tried to login to the x.x.x.x/ciscopca (with the Unity's IP) and it didn't work, I have my cucm integrated with ldap and in my cuc I imported the users from the cucm. It seems that the authentication using the ldap users is broken in the cuc.
What do you think can be causing this??
Thanks in advance.

Jabber Mobile and CallManager SU2a - desk phone control issue

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