K5400dn - Ink Depleted Message

I have a K5400dn printer connected to an HP Pavilion laptop running Windows Vista Home Premium. I have not used the printer in a month. Before its last use, the magenta, yellow and black ink cartridges (all 88s) were all reporting low, but not depleted. I turned the printer on today, and the magenta cartridge is reporting as "depleted" (message appears) and I can't print. I replaced it with a new magenta 88XL, but the message wouldn't go away. Just for the heck of it, I replaced the yellow and black with 88XL cartridges as well, and they are now reporting 100% full. Still, the magenta cartridge is reporting depleted.
Before I go out and buy another magenta ink cartridge, does anyone have any thoughts as to why this might have happened? I have never had problems replacing cartridges on this printer before, though I have never gone so long without it being used. I'm just wondering if maybe the port for the cartridge is clogged up or something with dry ink, and that may be causing the error to be reported.
Thanks.
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Well, I chatted with Ramiro in support today, and we got the issue resolved. It seems the "trick" is to do a hard reset.
1. Turn off the printer.
2. Unplug all the cables, including power.
3. Remove all the print cartridges.
4. Hold the Power button down for 35 seconds.
5. Plug the power back in.
6. Turn on the printer back on.
7. After it goes through its initial warm up (stops making noises), insert all the printer cartridges and close the door.
8. After the printer goes through its warm up (stops making noises), hold the Power button down, press the Cancel button, and then release both (make sure there is paper in the printer). This should print a diagnostic page.
9. Reconnect the computer.
10. After the printer goes through its final warm up, everything should work fine.
The hard reset appears to be the key.
GLTA. Tom.

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ccardwell,
Welcome to the HP Forum.
The following Assumes a Recent Windows Operating System is installed on your computer...
The Photosmart 7520 allows you select when you would like to receive Ink Alerts:
Right Away -- as soon as there is a need for attention
Only when you initiate a print job
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Install Full Feature Software – Photosmart 7520
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Click the Kudos Thumbs-Up to show you appreciate the help and time from our Experts.
Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
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Bob Headrick, HP Expert
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
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Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Hello @zoe123!
Thank you for posting on the HP Forums!
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Cbert
I work on behalf of HP.
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007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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K5400dn - Ink Depleted Message

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