L655-S5117's (2) will not recognize Vivitar DVR1240HD but other pc's do
My son and daughter both have L655-S5117's. Both are in good working order, kept updated and well maintained. Both have Win7 64bit home premium. Both have Microsoft wireless mouses occupying one of the two USB slots with no other peripherals. For all intents and purposes I consider both units to be identical.
Yesterday my daughter bought a Vivitar DVR1240HD video camera. We take it out of the package, follow the directions by plugging it in and turning it on. It installs 2 drivers, one specifically for the camera and one related to USB. Go to look for it as the E: drive Removable Drive, o reven as the name of the camera, and it's not recognized.
Unplug the camera and reboot...plug the camera in and power it up...still doesn't see it.
Take the camera to my wife's A505 (win7 64bit home premium, well maintained, updated, etc etc) and plug it in/turn it on...BAM...drivers load, interface pops up to open/view the contents just like any usb storage device would.
Take the camera to my desktop (non-Toshiba brand, Win7 64 bit home premium), plug it in/turn it on...BAM...drivers loaded and I can see it as expected.
Lastly, take the camera to my son's L655 and plug it in...result: can't see the device (camera).
From my perspective (and please let me know if you think it's wrong) the camera and the drivers work as they should. So what I'm trying to figure out why both laptops of the same model and configuration can't see the camera as a usb mass storage device but two other computers can. Is there something I can, or should, do to reconfigure the USB side of things on her laptop to make this work correctly? All the USB related drivers appear up-to-date when I check them.It looks as though the camera shuts off when the usb connection is made...isn't there a checkbox that prevents that port from shutting off? I saw a link in these forums for some troubleshooting tips related to USB issues. I plan to try them tonight.
Oh, and just for the sake of sanity, I plugged in a known-good, frequently used thumbdrive into the same port as the camera and the drivers loaded and the device was recognized in a matter of a few moments.
Thanks in advance for any guidance/support/suggestions you might have to offer. I'd love to resolve this so my daughter can make better use of the camera she's been saving up for for a long time.
Edit: I forgot to mention that the camera installs the Chicony USB 2.0 driver (?) as it shows up as an imaging device in Device Manager. I also noticed an additional USB device in the USB section of Device Manager. These two new additions appear on every computer I tried.
Could you repeat that question one more time? Do you what to know "why", or how to fix it?
http://support.apple.com/kb/TS1538
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