Laptop DAMAGED by Toshiba Depot!!!

I am so upset! I sent my laptop for repair after fan and hard drive were about to fail to Toshiba Depot, they repaired that, so far so good.
BUT when I opened the box with my laptop, returned to me after repair, I realized that the front (of the chassis next to the touch pad) was BROKEN!!! It was NOT like that when I sent it!
I hope you can see the pictures of the damaged I attached in a file below.... How can Toshiba Depot send it back in such condition??? They could have at least fixed their mistake.
I tried to contact by phone but no answer, and now I am waiting for a reply to the e-mail I sent them.
sniff sniff
Alessandra
Attachments:
compu1 (2).JPG ‏83 KB

Thanks Jim, later today I will send you a private message with details and more pictures.
Yes, as of today I still got no answer. I actually checked the package to verify the possibility of a damage during transportation. But I hardly doubt that is the case: it shipped overnight both ways with a sealed box authorized by Toshiba and both ways it was properly package (according to instructions on the box). the box was one of those that inside covers the laptop with film and holds it in place. I don't think the laptop has moved inside the box at all, so there was no possibility to damage the front the way it did. Thinking about it, it looks to me that, when the front has been froced with something flat (a screwdriver perhaps) to lift-open the front of the computer that was not opening because the last screw on the left was probably holding the front of the chassis still tightened to some degree, the top of the chassis (in the front - which is weaker in structure then the bottom there: it bend more easily than the bottom) broke the way it did. This is my analysis of the situation, but in addition, my 'educated' guess is that after insterting the tip of the flat screwdriver in between the bottom and top part of the case, the guy twisted it clockwise.
I am very upset about this, so JimI truly hope you can help me. and thanks again for offering your help, I appreciate it.
Also I have a question for anyone who would happen know the answer:
A while back I had this same laptop fixed in Japan. The Toshiba people over there changed the Hard Drive and re-uploaded the Vista system in Japanese (under my request).
Now that I have sent it for repair again, the Toshiba people in Kentucky changed the Hard Drive and fan as it states on the repair report I got with my computer back. They also reloaded the factory setting (or whatever is loaded when a person changes a failing Hard Drive) with Vista system in English. Now I get a message when I first enter Vista, that asks me to register my fingerprint in Japanese. Why is that happening? Wasn't the system reloaded in English? Where is that information stored?
thank you for your answers.

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