Laserjet 200 m276nw cannot connect to eprint

I have just installed a new Laserjet 200 M276nw printer.  It connects to my network and I can print just fine.  I tried to connect to eprint and it gives me a "cannot cnnect to internet" I also cannot check for printer updates as it cannot connect to the internet.  Is there a port in the firewall that needs to be opened to allow it to connect to the internet?  I have lgged into the web app using the ip address and tried to enabe web services and it comes up with an error "cannot connect to the internet".  I am not using a proxy server.

Hi @Demetri,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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    >> ... plugged my router back in... still nothing.
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    When a solution is found please mark the post that solves your issue.
    Every problem has a solution!

  • Laserjet pro 100 cannot connect to wireless

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    Thanks for letting us know, glad you got it fixed
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accepted Solution

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    Hi Mariza3099,
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Hp laserjet 4250 pcl 6 cannot cannot connected with eprint?

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    Hi @Capers2 ,
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    Printing a Configuration Page.
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    Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
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    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • LaserJet 200 Color M251n connection to Ethernet Network Problems

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    Thank you for posting on the HP Forums.
    Have a nice day!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Network Configuration for HP LaserJet 200 color MFP M276nw

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    This question was solved.
    View Solution.

    You are gladly welcome.
    Yes, the printer support the SMB protocol indeed.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • How do I REINSTALL LaserJet 200 Scanner software to a DIFFERENT drive?

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    Hi TheTechGuy,
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    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP 8500 Printer and Connection to eprint server

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    This question was solved.
    View Solution.

    Try setting a fixed IP/DNS…hopefully you haven’t tried that yet.  (The problem is most likely w/how therouter and the printer are communicating…setting the fixed IP/Manua DNS should fix it. )          If previous steps didn’t help, you may need to set a fixed IP address/DNS Server on your printer.
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    Before you begin, we recommend you first remove Web Services from your printer.  (See the previous section for where to find this on your printer.)   Removing web services will remove your printer from your HPePrintCenter.com account (if you have previously set up an account and added it).  When you re-enable web services after completing these steps you will have a new ePrint email address and need to add your printer to your ePC account again. 
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    Select the “Network” or “Networking” tab (the label varies depending on printer model) from the tabs along the top of the screen in the EWS
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    or
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    Select the radio button next to “Manual IP”
    Select the “Suggest a Manual IP Address” option below the IP address fields.  The Manual IP address fields will automatically populate with suggested values.
    Select the “Manual DNS Server” radio button in the DNS Address Configuration section
    Enter the address just entered in the “Manual Default Gateway” into the “Manual Preferred DNS Server” field.  Leave the “Manual Alternate DNS Server” entry blank.
    Carefully double-check the values you entered to make sure they are all correct. 
    Click 'Apply'
    Save any open documents and close any web browsers on any computers
    Turn off the printer and unplug the router. 
    Plug in the router, wait for it to start up and for status lights to settle down (approximately a minute at least), then turn on the printer.
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    If you did not remove web services before setting a manual IP address and are still having connection issues, remove and re-add web services.  
    In some cases you might need to add the printer to your computer’s Printer/My Printers folder again, after you set the new fixed IP address.   If you have problems printing to your printer, simply use the option to add a printer, select the Networked printer type, and complete the add printer wizard.  You will not need to reinstall any printer software on your computer.  
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • Hp laserjet Pro 200 M276nw won't consistently connect wirelessly with iMac

    I'm on my second brand new hp laserjet Pro 200 M276nw in 3 days, it will not consistently connect wirelessly with my newly purchased (8days old) Apple refurbished 27" iMac on OSX 10.9, i7 chip & Fusion Drive.  The hp laserjet will sometimes connect wirelessly immediately after clicking "print" on the iMac, but about half the time it says "printer not connected" & takes 2-4 minutes (or longer) before the devices do connect. I've called hp support many times, they're reset various things via remote takeover of my iMac, the printer will work for a few of minutes but then the same problem returns. AppleCare made sure I have the
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    HI there
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  • Setup scan to folder on HP LaserJet 200 colorMFP M276nw

    hello,
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    OSX 10.9.4
    WLAN (both printer and desktop on same network)
    Here's the problem; no matter what I try, I cannot get the printer to scan directly to a network folder.
    When testing the connection I either get the "invalid password or username" or the "cannot connect to network folder" error.
    It seems the biggest issue is refering the printer to the right network folder.
    I've shared the folder, but I cannot get a valid path name it seems.
    The folder properties show: /Users/vdlely/Dropbox/max verhuur/Scans
    Obviously this is not complete; I need to add the location of the machine, like: //iMac-van-AJ/Users/vdlely/Dropbox/max verhuur/Scans right?
    No matter what kind of combination I try, nothing works. I've used computer name, IP, with and without login etc etc
    What is the correct pathname in my case?
    It would me MUCH easier if you'd added a simple browser to browse to the right location.
    Please help me set it up right.
    This question was solved.
    View Solution.

    Hi @Frederikcs ,
    I'd like to help you with setting up the Scan to Network Folder.
    Here is another post that might have clearer instructions for Yosemite that you may take a look at.
    Re: Identifyin​g the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
    To get the IP address for the computer, go to the Apple, System Preferences, Sharing and then select File Sharing.
    You will see the IP address on that window.
    This is the information to enter into the Scan to Network folder from the printer's EWS, click the Scan tab, click Network Folder Setup, and then click New.
    Network Path: \\computer's IP\folder name that you created.
    Example: \\192.168.22.104\scan
    Here is the document for setting up the Scan to Network folder. Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
    Please let me know if you require any additional assistance.
    Have a fantastic day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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